By signing below, I authorize Taylored Tours to charge the credit card provided herein.
Please charge my credit card in the amount indicated above for the trip. I understand all of the terms and conditions regarding this booking including cancellation policies, applicable penalties, and the availability of travel insurance. I have read, understand, and accept the Terms and Conditions and the Coronavirus COVID-19 Release, Assumption of Risk, Waiver of Liability & Indemnity Agreement, as stated below.
If you are using a debit card with a daily spending limit, it is your responsibility to contact your bank to give them permission to authorize the transaction. If they require the name of the vendor and you are unsure as to who that is, please contact Taylored Tours.
CIE Tours Terms & Conditions
PAYMENTS & FEES
DEPOSIT PAYMENTS: A non-refundable deposit of $250 per person is required for all guided coach vacation packages, and all self-drive vacations. Deposits are required within 5 days of making the reservation or the quote will automatically expire. Certain exclusive promotions may require higher deposits or payment in full. Group and custom private driver deposits vary and are governed by individual contracts.
FINAL PAYMENTS: Full payment must be made no later than 70 days prior to departure date for vacation packages, self-drive trips and private driver vacations. If payment is not received as scheduled, the reservation will automatically cancel, and the land deposit payment will be forfeited.
CREDIT CARD PAYMENTS: We accept most major credit cards. Travel Agents making payment on behalf of a client must provide us with the cardholder’s information, including billing address and telephone number and must have the cardholder’s signature on file.
EXCLUSIONS: All items of a personal nature (room service, beverages, telephone charges, laundry, etc.) and meals not specified on the tour itinerary are not included in the cost of the tour and must be paid by the client.
TIPS: Tips for personal services and to tour directors and drivers are not included in tour cost and left to the discretion of the traveler.
CANCELLATIONS OR CHANGES
CANCELLATION PENALTIES: Penalties per person apply: 70 or more days prior to departure forfeiture of deposit; 69-16 days prior 30% per person; 15-8 days prior 50% per person; 7-1 days prior 90% per person; on day of departure 100% per person. If clients cancel from one tour and rebooks on another tour or another date, cancellation penalties will apply. Group and custom private driver cancellations policies vary and are governed by individual contracts.
NOTIFICATION OF CANCELLATIONS: CIE Tours must be notified of cancellations either by phone or via email to helpdesk@cietours.comprior to tour departure. It is the client’s responsibility to ensure that any notification of cancellation is received by CIE Tours and notification shall be deemed to have taken place on the date of receipt by CIE Tours. Minimum cancellation penalty is the deposit amount.
B&B CANCELLATIONS: Any B&B accommodations booked using open B&B vouchers purchased from CIE Tours must be cancelled directly through Bed & Breakfast Ireland’s website or with the homeowners.
AIR BOOKINGS & CANCELLATIONS: Terms of airfare purchased through CIE Tours are governed by each airline’s individual policies. As each airline’s cancellation conditions vary, details should be requested at time of booking, or check the airline’s website for their cancellation policy. In all cases, non-refundable airfare and instant purchase tickets are not eligible for refund.
CIE TOURS CANCELLATIONS: If it becomes necessary for any reason for CIE Tours to cancel a trip prior to departure, including but not limited to cancellations occasioned by governmental actions or restrictions or the unavailability of travel, CIE Tours will immediately rebook the guest on a future departure date at no additional land cost or provide a voucher for Future Travel Credit. CIE Tours cannot accept responsibility for any additional costs or fees related to a cancelled tour booking or for any cancellation penalties due to non-refundable airfares. Travelers specifically agree and acknowledge that these are their sole remedies, and specifically agree not to dispute or challenge credit card or debit card charges related to such travel. In the unlikely event that CIE Tours must cancel a Guaranteed Coach Tour, we will offer either the next available date at no additional land cost or 100% refund of all land payments made to CIE Tours. For air purchased through CIE Tours, we will provide reimbursement for 100% of the air cost. For air purchased independently, we will reimburse or absorb documented airline penalties/fare changes not exceeding $350 per person.
FUTURE TRAVEL CREDITS: Any Future Travel Credits issued will be in the value of the amount paid for the land portion of the trip. The Future Travel Credit is not redeemable for cash under any circumstances but can be transferred to another person.
UNUSED TOUR ARRANGEMENTS: CIE Tours cannot make refunds or exchanges for unused accommodations, services or features of any tour unless agreed upon in writing prior to departure.
VACATION PACKAGES REVISION FEE: Revisions to vacation packages, excluding cancellations and/or tour date changes, can be made after the original booking has been processed but will incur a $50 handling fee per booking in addition to any applicable cancellation penalties. All revisions must be requested at least 30 days prior to departure. Changes to group and custom private driver vacations are governed by individual contracts.
BEFORE YOU TRAVEL
LEGAL NAMES: Traveler names provided must match names listed on traveler passports exactly. Spelling corrections requested after deposit has been applied to the reservation will incur additional fees.
PASSPORTS & VISAS: It is the travelers’ responsibility to obtain the correct travel documentation (passport, visa, identifications) for the destination(s) to be visited. Passports must be valid for at least 6 months beyond the completion of travel.
TRAVEL ITINERARIES/DOCUMENTS/TRAVEL PACKS: Documents and travel packs for U.S. guests are usually mailed approximately 30 days prior to departure provided full payment has been received. If documents are required earlier, CIE Tours needs sufficient notice to arrange for early delivery by regular service. For guests residing outside of North America, electronic itineraries/travel documents will be provided and your travel pack will be waiting for you at your first hotel.
TRAVEL PROTECTION PLAN: CIE Tours’ Travel Protection Plan, offered through Generali to U.S. guests traveling on departures through December 31, 2023, is optional, but highly recommended. When you purchase this Travel Protection Plan within 14 days of the initial deposit/payment for your trip, the CIE Tours’ Travel Protection Plan offered to U.S. guests permits you to cancel your trip up to 24 hours prior to your scheduled departure for a specified reason for cash reimbursement and up to 24 hours before your scheduled departure for any reason not otherwise specified for reimbursement in the form of travel vouchers. The Plan also protects you and your belongings while on your trip. Travel Arrangements must be purchased from CIE Tours to be eligible for reimbursement. Trip protection is non-refundable after 14 days from purchase. Terms and conditions for group insurance vary. Travel protection for 2024 departures is not currently available, but guests will be offered the opportunity to secure coverage once available.
TRAVEL ARRANGEMENTS
ACCOMMODATIONS: CIE Tours reserves the right to substitute hotels for accommodations in similar categories. In the event that a specified hotel in certain destinations is unavailable due to limited hotel inventory, CIE Tours will make every effort to re-accommodate the booking to a hotel of a similar category. When booking pre- and post- stay nights, we provide estimated rates based on standard hotel availability. At the time that the hotel confirms the booking, the rate may increase based on seasonality and availability
AIR TRANSPORTATION: CIE Tours offers special airfares when combined with our land arrangements. These special airfares are subject to availability and cannot be guaranteed until paid in full. Airfares are inclusive of all fuel, taxes and fees. Client must ensure that the name on the CIE Tours’ invoice matches the passport, as corrections or changes requested after reservation has been made are subject to cancellation or change fees. Airfares are guaranteed once they have been paid in full unless the airfare quoted at time of reservation is instant purchase which is only valid if paid in full and ticketed. CIE Tours is not responsible for penalties incurred for tickets, international or domestic, not issued by CIE Tours due to schedule and/or flight changes.
VISITS, ENTERTAINMENT, ITINERARIES AND OTHER FEATURES: CIE Tours reserves the right to substitute visits, entertainment and other features when establishments are closed or cannot be visited for reasons beyond our control, or for the general convenience of safety of the travelers.
MEDICAL & HEALTH
CIE Tours does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. CIE Tours is not responsible or liable for losses or costs incurred due to a required quarantine or other restriction or limitation of travel, unavailability of medical services, or medical services obtained while traveling, or for the quality of the care or services received. You are encouraged to purchase medical insurance that will cover you while traveling as your regular health insurance benefits may not apply abroad.
CIE Tours reserves the right to remove or quarantine any passenger who shows signs of illness, or who poses a threat to the safety and health of other passengers. Removal or quarantine of passengers for any health, safety, or behavior-related assessment is at the sole discretion of CIE Tours. Passengers will be allowed to rejoin CIE Tours with confirmed medical certification from a licensed health practitioner indicating that they are fit to travel without causing harm or posing a safety threat to other passengers.
TRAVELERS WITH SPECIAL NEEDS
Clients who require physical assistance or special accommodations of any kind must advise CIE Tours at time of booking and must travel with a qualified and physically able travel companion to provide such assistance. CIE Tours will make reasonable attempts to accommodate the special needs of disabled travelers but is not responsible in the event it is unable to do so. Neither CIE Tours nor its drivers or guides provide personal services (such as pushing a wheelchair, assisting with walking, etc.) and CIE Tours does not provide individual assistance to a vacation participant for walking, getting on and off motorized coaches, and other vehicles, entering/exiting attractions or other personal needs. As coaches are not equipped with wheelchair ramps, all tour members must be able to mount 3 or 4 steps into coach. Motorized scooters are unsuitable for the majority of our vacation packages but may be possible for private driver vacations.
If CIE Tours is not notified at time of reservation of any disability requiring special attention, CIE Tours reserves the right to cancel your booking or terminate your vacation if your special needs or disabilities are not suitable for the vacation, pose a threat to the health and safety of other participants or CIE Tours staff, are incompatible with other travelers, or if you are not traveling with a companion who provides all the assistance you require. CIE Tours reserves the right not to refund or cover any costs or expenses incurred for cancellation, booking, or termination of the vacation.
CIE Tours is not responsible for denial of services by carriers, hotels, restaurants, or other independent suppliers, nor any additional expenses incurred. Due to space restrictions, passengers wishing to take wheelchairs, oxygen tanks or other assistive devices must send a request in writing for approval prior to booking
OTHER TRAVEL POLICIES
CHILDREN/YOUNG ADULTS: CIE Tours vacations are recommended for ages 8 and older. Those aged 8 to 17 are charged 90% of the full adult rate and must travel with an adult. Unaccompanied travelers must be at least 18 years of age. Youth discounts vary for group and custom private driver bookings.
LUGGAGE: Handling of one piece of luggage per person is included in the cost of all coach tours. Size should not exceed 30 x 20 x 10 inches and weight should be under 50 lbs. Luggage is carried at owner’s risk throughout the tour unless insured. Trunk space in self-drive cars is limited so pack lightly, preferably using soft-sided suitcases. Airlines impose their own restrictions, with which clients must comply. Please check with your carrier regarding luggage restrictions and costs.
PHOTOGRAPHY ON TOUR: Occasionally CIE Tours will use photographs and/or video taken by fellow guests or your CIE Tour Director on tour for print, online, or other promotional media purposes. If you prefer that your image not be used in any marketing activities, please notify your CIE Tour Director at the start of your trip.
SMOKING POLICY: Smoking (including e-cigarettes) is not permitted on any motor coach.
CAR RENTAL
CAR RENTAL CATEGORIES: Car rental companies reserve the right to substitute cars for other models in similar category.
CREDIT CARD HOLD: To cover incidentals, Hertz will place a hold on your credit card when no insurance is purchased. The amount depends on the type of vehicle rented. This will be released at the end of the rental period provided there is no damage to vehicle.
INSURANCE: Our basic Hertz car rental price includes unlimited mileage, current local taxes, airport location service charges (LSC), third party liability, theft protection (TP) and collision damage waiver (CDW), which indemnifies the driver against damage to the rental car. Damage excess deductible amounts are not covered by CDW and range from €1,600-€3,000 depending on car rented.
SUPER COLLISION DAMAGE WAIVER (SCDW): To guard against potential financial exposure from CDW coverage, the driver may purchase SCDW at time of rental. Daily cost: €19.30-€35.00. DRIVER/BAGGAGE PROTECTION (DBP/PAI): Daily cost: €5.50.
ADDITIONAL CHARGES: Any optional charges that are accepted must be paid at time of rental. Driver is responsible for all gasoline, parking fees and tolls.
AGE LIMITS: Driver’s under the age of 22 and older than 80 are prohibited from renting cars from Hertz. Drivers aged 23-24 years are restricted to car types A, B & E and pay a daily surcharge of €26.00. Drivers 76-79 will require a letter from a licensed physician issued 1 month prior to the scheduled trip, stating that the traveler has been in good health for at least 12 months, along with a letter from your insurance company that says they have not been involved in any incidents in the past 5 years and must drive regularly and hold a current motor insurance policy.
EXTRA DRIVER(S) SUPPLEMENT: Daily cost per driver: €10.00 paid directly to Hertz at time of pickup.
DRIVER’S LICENSE: Drivers must hold a current national license valid for at least two years or more at the time of rental.
OTHER TERMS
RESPONSIBILITY: CIE Tours International Inc., its employees, directors, officers and shareholders (collectively, “CIE Tours”) does not own or operate any person or entity which would provide goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground operators, including, without limitation, various entities which may utilize the name CIE or CIE Tours guides, entertainment, food or drink service providers, equipment suppliers, etc. As a result, CIE Tours is not liable for any negligent or willful act or failure to act of any such person or entity. In addition, CIE Tours is not liable for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third parties not under its control. You may see the name CIE Tours, CIE Tours International, or CIE affixed to motor vehicles, on signs around the hotel or elsewhere. This use of those names is for reasons of identification and does not denote ownership, supervision, or control by CIE Tours in any way. Without limitation CIE Tours is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van, local ground handler or guide, financial default or insolvency of any supplier which is, to, or does supply any goods or services for this trip. CIE Tours is not liable for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, default, insolvency or bankruptcy of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, epidemics or pandemics including COVID-19 or the threat thereof, criminal activity, or any other cause beyond its control. CIE Tours reserves the right at its sole discretion to alter an itinerary as it may deem necessary or advisable. CIE Tours reserves the right at its sole discretion to decline to accept or retain any passenger on any of its tours if it deems accepting or retaining any such person would be detrimental to the tour. In the event any passenger is removed from a trip, CIE Tours’ only obligation is to refund to that person that portion of the payment allocable to unused services. Each provision of this clause is severable and if any provision is held to be illegal, void or unenforceable in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired. Changes in these Terms and Conditions can be made only in writing signed by an officer of CIE Tours. Prior to full payment there is a potential for a price increase(s) due to fuel surcharges imposed by airlines or other suppliers, as well as the potential for increases in government-levied taxes and fees. Once full payment is made, there will be no price increases. Passengers may accelerate full payment to avoid any price increases. Once issued, airlines tickets are no longer subject to potential increases but are subject to cancellation fees and penalties and may be fully non-refundable.
BINDING ARBITRATION: Any disputes concerning this contract, the brochure or other literature about your trip or the trip itself shall be resolved solely and exclusively by binding arbitration according to the then current commercial rules of the American Arbitration Association. Any such arbitration will take place in Morris County, New Jersey. In any such arbitration, the substantive (but not procedural) law of Delaware will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
PRICE VALIDITY: All rates on the website are quoted on a per person, double occupancy basis. For 2023 tours, rates are valid through December 31, 2023, and are calculated on currency rates and fares existing on June 1, 2022; rates for 2024 tours are calculated on currency rates and fares existing on March 1, 2023 and are subject to change. Unless otherwise indicated, all prices are shown in U.S. dollars. CIE Tours reserves the right to alter prices at any time without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may affect published prices.
ERRORS & OMISSIONS: While every effort is made to ensure the accuracy of information in our brochures, on our website or communicated by our reservation staff, errors or omissions are possible and CIE Tours is not responsible for such error. If a mistake is made in billing, we reserve the right to correct the invoice and you will be responsible for proper payment.
DATA PROTECTION AND PRIVACY: CIE Tours respects your privacy and is committed to protecting it. We collect and use data relating to you in order to deal with your query or complete your order. This personal data may include your name, date of birth, contact details and bank details. We use your personal data to create a booking file, to process your order and to administer your tour. We collect your personal data in order to comply with our legal obligations and to perform any contract that we enter into with you. Where relevant for your booking, we may disclose your personal data to other organizations, such as transport providers, tour guides and hotel. Your data may be transferred outside of the European Economic Area.
For further information about our privacy practices, please refer to our privacy policy.
TAYLORED TOURS’ TERMS AND CONDITIONS
IMPORTANT. PLEASE UNDERSTAND THAT YOU ARE AGREEING TO ALL OF THESE TERMS WHEN YOU PLAN YOUR TRAVEL, BOOK ANY KIND OF TRAVEL WITH US OR WHEN YOU BOOK OR GO ON TOURS AND EXCURSIONS.
VACATION CONFIRMATION / PARTICIPANT AGREEMENT/ ACCOUNT INVOICE: Thank you for choosing to partner with Taylored Tours. To ensure that you understand the conditions of your vacation and its components, please review all of these policies and procedures completely. It is your responsibility to read these conditions prior to making a payment. Providing payment constitutes your complete understanding of all terms and conditions pertaining to your travel arrangements.
SERVICE AGREEMENT: By booking with Taylored Tours, you will receive personalized, concierge assistance before, during and after travel. Our travel coordination services include confirming your reservation details, processing payments with your booked travel supplier and confirming all travel arrangements prior to your departure. If you are booked as part of a group, our services also include coordination at the group level. Should you need assistance during travel, we will provide assistance or direct you to the appropriate on-site contact for additional help. Part of our personalized, concierge service includes electronic travel documents, sent to the lead passenger on each booking approximately two weeks before travel. It is the travelers responsibility to review the documents and communicate details to other members in their party.
NON-DISCRIMINATION POLICY: We are committed to creating a culture that reflects the diversity of our clients. With that goal in mind, we encourage our employees and our partners to understand, accept and celebrate differences among people. We welcome everyone and prohibit all discrimination on the basis of race, ethnicity, age, religion, physical ability, sexual orientation, gender identity and gender.
EMAIL-OPT IN: By booking a trip with Taylored Tours, you consent to receiving emails from us. If you would like to be removed from our marketing emails, please use the link in that email to Unsubscribe or contact us for assistance.
Tours and Excursions Terms and Conditions
Taylored Tours, LLC (“Taylored Tours”) utilizes third party tour and excursion operators (“Operators”) for tours and shore excursions (“Excursions.”) All Excursions are subject to cancellations or changes without prior notice.
Operators reserve the right to deny participation to any Customer based upon criteria they may establish. Taylored Tours does not own, control or operate any kind of transportation company or service, or any Operator. These Operators are owned and operated independently of Taylored Tours and there are no joint ventures or other co-sponsored or jointly operated activities between Taylored Tours and any Operator.
Taylored Tours is not responsible for any negligent act, omission or failure to act on the part of the Operator and Taylored Tours is not liable for any alleged negligence in selecting the Operator or offering its products. There are no representations or promises made by Taylored Tours that in any way take precedence over these General Conditions.
Customer assumes 100% of the risk of participating in the Excursion and agrees that it will not bring any type of action against Taylored Tours for any injury or damage that occurs in connection with the planning, selection or operation of any Excursion. To the full extent permitted by law, and in consideration of being allowed to participate in the Excursion, Customer releases Taylored Tours and its agents, representatives, employees, directors and officers, and waives any rights it may have against said parties for damages or claims arising from or in any way connected with Customer’s participation in the Excursion. Excursions leave rain or shine unless otherwise notified by the Operator.
General terms. These terms apply to all travel booked or offered by Taylored Tours and to all causes of action Customer may have against Taylored Tours. These terms and guest’s rights shall be governed and interpreted by the laws of, and any cause of action brought exclusively in the jurisdiction of, the country in which the cause of action arises; if in the United States, it shall exclusively be the federal and state courts. Customer hereby agrees to waive any right it may have to a jury trial and further agrees that to the extent any damages are recoverable against Taylored Tours, those damages are limited in amount to the amount paid by the Customer to Taylored Tours for the travel bookings. These terms apply to Customer, to anyone to whom Customer assigns a booking and to any minors or others over whom Customer has authority to contract. By bringing a minor on an Excursion, or by booking travel for a guest, Customer is representing that it has the authority to bind the minor or the guest and Customer will defend and indemnify Taylored Tours for any damages recoverable by the minor or the guest.
Additional Terms and Conditions:
Please thoroughly read your your email and invoices. The addressee of the email will be the only recipient of invoices and is solely responsible to convey all information to all listed passengers. Passenger names must reflect full legal names as appears on passenger’s valid passport. Notify your travel advisor immediately if any corrections are needed. Suppliers may charge substantial fees plus applicable fare increases for any name changes. (For immigration and customs purposes it is essential that this information is accurate. Boarding airplanes or cruise ships may be denied if the information is inconsistent.) There is risk of cancellation by the supplier if the final payment is not received on time. Be aware that cancellation penalties may apply prior to the final payment date.
Agency Disclaimer: Cindi Taylor, Taylored Tours, LLC, an independently owned and operated agency, acts solely as a general booking agent on behalf of the customer, for the purpose of processing bookings and reservations with various cruise lines and travel suppliers. Cindi Taylor, Taylored Tours, LLC, has no control over the travel suppliers, the fares charged for services, their policies and procedures, change in itineraries, the scheduling of their services, or their methods of providing services. Therefore, Cindi Taylor, Taylored Tours, LLC, shall not be liable or responsible, and is released of responsibility and liability, for any delay, inconvenience, loss or damage for personal or property injury, to any Passenger resulting from breach of contract or any acts or omissions on the part of any travel supplier, cancellation of any service by a travel supplier, any refund due from a travel supplier, any terrorist activities, civil or labor unrest, mechanical or construction defects or failures, diseases, local laws, climatic conditions, COVID-19 or any other cause.
Travel Supplier Policies: Travel suppliers’ brochures contain important information. Please read travel suppliers’ policies concerning cancellation penalties . It is each passenger’s responsibility to have all required documentation, including but not limited to: (1) government issued birth certificate and photo ID, or (2) valid passport and/or visa. Passports are recommended for all travel. All passengers assume full responsibility for inquiring and confirming passport, visa, vaccination, other entry requirements, safety and security conditions of destinations to be visited. The “Taxes” category on the Travel Invoice includes air taxes, port taxes, departure fees, government fees and fuel surcharges if applicable. These costs are imposed by the suppliers and airlines and are subject to change until time of departure. Cindi Taylor, Taylored Tours, LLC, has no control over these taxes and fees and should they increase your invoice will reflect this increase.
RESERVATION NAMES AND CONTACT INFORMATION: For international travel, the name on your reservation must match your passport exactly (first, middle, last, Jr., Sr., etc.), no exceptions. We also must have your complete and accurate contact information to finalize your reservation. Taylored Tours is not responsible for disruptions in your travel plans or a declination in service due to travelers providing incorrect or delayed information.
WEDDING GROUPS: Taylored Tours cannot be held responsible for the decisions of the Couple should they choose to cancel or reschedule their wedding group. If the Couple cancels or reschedules their wedding event, all rooms booked will be subject to the terms of the cancellation or reschedule. These changes may include, but are not limited to, changes to travel dates, room category availability, rate increases, cancellation policies, and payment deadlines. Changes to the group made by the Couple do not change the Refund Policy. To protect your travel investment, we highly recommend purchasing an insurance policy.
FORCE MAJEURE: Taylored Tours shall not be responsible for, and shall make no refund for, events beyond its control, such as, without limitation, acts of God, strikes, acts of war, terrorism or civil disturbance, government restrictions, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather conditions, fire, or for acts or omission of Third Parties or other parties not under the control of Taylored Tours and all similar events outside our control.
TRAVEL ALERTS: It is each Passengers’ responsibility to educate themselves on current travel alerts by visiting http://travel.state.gov and/or http://wwwnc.cdc.gov/travel/.
Suggested reference materials for passport, visa, health requirements as well as travel advisories:
Note that this is not a comprehensive list of reference sites and is provided solely for your convenience. These sites are owned and operated by third parties who may alter the URL at any time without notice.
Travel Insurance: Travel insurance provides protection in the event the trip is cancelled due to specified circumstances, as well as medical expense and baggage loss. Insurance is highly recommended and is to be purchased at the time of deposit. I further understand and acknowledge that Cindi Taylor, Taylored Tours, LLC, has no control over the associated supplier/s policies which, in addition to applicable law, will solely govern any cancellation, rebooking, and refund related to these travel arrangements.I also understand and acknowledge that the purchase of travel insurance is highly recommended and that coverage for circumstances such as these depends on the specific policy I purchase. Should I elect to obtain coverage, the travel insurance policy obtained by me to cover these travel arrangements will dictate any coverage for financial loss resulting from these circumstances. Taylored Tours is not an insurance agent and cannot provide recommendations for, comment on, or endorse any specific coverage. We can provide you with quotes and information directly from the tour company, cruise line, or 3rd party insurance company that we work with. All questions about coverage, claims, etc. should be directed to the insurance provider.
Types of room - Room classifications and amenities vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the specific amenities offered at the time of your stay. We do our best to keep you informed, but Taylored Tours makes no guarantee that its descriptions and photographs are an exact representation of the particular rooms offered. Special requests, such as bedding preferences and room location can be communicated to the hotel prior to your arrival, but these requests are up to the hotel to honor. Taylored Tours is in no way responsible for granting or confirming special requests like this.
YOUR CONDUCT: Each Passenger is expected to act responsibly and adhere to all behavior guidelines established by our local suppliers. We and our local suppliers reserve the right to remove you from any trip if you endanger yourself or others. In any such case, there will be no refund.
Coronavirus COVID-19 Release, Assumption of Risk, Waiver of Liability & Indemnity Agreement
The 2019 Novel Coronavirus* (COVID-19, “Coronavirus”) is a known and rapidly evolving pandemic that is affecting travel worldwide, with continued spread and impacts expected.
By booking this travel, you are acknowledging and are fully aware of the current global Coronavirus COVID-19 virus outbreak, the current travel restrictions, and inherent risks involved if choosing to travel.
You understand that it is your responsibility to have travel insurance to ensure you have coverage for all medical needs and trip cancellation, but understand that concerns or fear of travel is not a covered reason for cancellation relating to the Coronavirus/ Covid-19 and will be denied. You hold Taylored Tours harmless for the election to not purchase travel insurance or any denial of claim by travel insurer as it relates to Covid-19 or any other claim under the policy.
Travel insurance generally only covers unforeseen events. Most insurers classified COVID-19 as a 'known event' late January 2020. Please note that most policies have a specific clause stating they do not cover epidemics and pandemics, especially when travel warnings are in place. I understand that I am bound by the terms of the insurance policy as it relates to Coronavirus/Covid-19.
By booking your travel, you are aware of the travel warnings, travel restrictions and rules and understand the risks, and accepting of these and know that Taylored Tours will not be held responsible for any travel restrictions, death, illness, cancellations by suppliers, hotels, airlines, cruise. You agree to hold Taylored Tours harmless for any financial penalties or fees imposed by the by suppliers, hotels, airlines, cruise lines, tour agencies or any other travel provider due to cancellations or postponements due to Covid 19 and you agree not to institute a credit card dispute or “charge back” to Taylored Tours for said penalties or fees.
It is your responsibility to be aware that additional screening procedures and restrictions may take place at airports and in public areas. You are aware that these restrictions may include mandatory face coverings and/or temperature checks in airports, hotels, cruise ships, trains or other means of transport.
You acknowledge that Immigration restrictions may be put in place before or during your travels that may impede my ability to enter or exit my destination as planned.
It is your personal decision to travel and is doing so with full knowledge of current travel recommendations and travel restrictions with regards to the Coronavirus COVID-19 and takes full responsibility for your actions with regards to this.
PASSPORTS: Everyone, including children and infants, MUST have a VALID passport book to travel internationally (not Passport Card!). Failure to comply will result in denial of boarding, no refund, no exceptions. Taylored Tours is not responsible for passports in any way. Most international destinations require that your passport be valid for 6 months beyond your return date. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR. For information regarding passport applications or renewals, please visit the U.S. Department of State website (www.state.gov)
TRAVEL RESTRICTIONS AND DESTINATION REQUIREMENTS: It is the traveler’s complete responsibility to check and verify any and all passport, visa, vaccination, or other entry requirements of your destination(s). Passengers with prior criminal convictions are responsible for ensuring that they are not restricted by the laws of the country to which they are traveling. For example: Passengers with DUI/DWI convictions may be prohibited from traveling to Canada. Passengers traveling without proper documentation or meeting destination requirements may be denied boarding or entry to an international destination and will not be entitled to a refund.
TRAVELING WITH CHILDREN: Children under 18 years of age not traveling with both parents or legal guardian(s) may need to present a notarized letter from the absent parent/guardian granting permission to travel outside the United States and provide emergency medical care if necessary. Taylored Tours is not responsible for lack of compliance to provide proper documentation to airport authorities. It is the responsibility of the traveler & the traveler’s parents/guardians to provide proper documentation to airport authorities.
AIRLINE TICKETS: If Taylored Tours books your airline tickets, please note that your airfare is always name specific, 100% non-refundable and subject to individual airline penalties/fees (see insurance section). Taylored Tours does not recommend and does not book Basic Economy fares. Air prices do not include baggage fees, early boarding fees, seat assignment and/or upgraded fees. Travelers understand that they are responsible for their seat selection, including any fees for upgraded seat assignments.
AIRLINE POLICIES: Taylored Tours is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. It is the traveler’s responsibility to know and understand their airlines current travel policies and regulations. Flight details including departure times are always subject to change by the airlines. It is the travelers’ responsibility to check in for the flight 24 hours in advance and reconfirm all gates and times. It is also the travelers’ responsibility to arrive at the airport on time; we recommend arriving no later than two (2) hours prior to your scheduled flight departure time. We are required by law to tell you that federal law forbids the carriage of certain hazardous materials aboard the aircraft. If you do not understand these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety.
ADA: Pursuant to the Americans with Disabilities Act (the ADA), Taylored Tours seeks to accommodate disabled travelers to the extent possible and consistent with your travel supplier’s offering. Passengers are required to advise Taylored Tours of their accessibility requirements prior to booking in order for us to determine if reasonable accommodations are available. Taylored Tours will endeavor to accommodate special access needs, but does not guarantee that it will be able to do so in all cases.
CANCELLATION POLICIES: ALL DEPOSITS AND PAYMENTS ARE 100% NON-REFUNDABLE UNLESS OTHERWISE NOTED! Please consider Travel Insurance to protect your vacation investment. In the unfortunate incident that a traveler needs to cancel their reservation, cancellation requests must be received in writing and sent to your travel advisor via email. Upon receipt, we will review and reply with a confirmation of your cancellation. A cancellation confirmation will be provided to the traveler for any potential travel insurance claims.
CHANGES TO RESERVATIONS: Any changes made to your existing room reservation are subject to the current rates, promotions, and terms at the time of change. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of the change in the per-person occupancy rate. If a traveler makes changes to their reservation, an administrative processing fee of $50 per person will be assessed in addition to travel supplier fees. This processing fee is to cover our time spent processing your reservation change. This fee is per change and will double to $100 per person for changes made within 30 days of travel.
FINAL PAYMENT: The final payment must be received by the due date. Payments are made automatically on your due date. If you wish to change the form of payment you must communicate with your travel advisor to ensure payment is made before the due date. If payment is not received by the due date, your reservation is subject to cancellation. Taylored Tours is not responsible for cancellations due to payments made after the due date.
LATE FEES: Final payments not received prior to the due date above will incur a $50 late fee. Payments that are greater than 14 calendar dates late will be charged an additional, incremental $50 late fee. All reservations are subject to cancellation and hotel penalties as described above if final payment is not received on the due date. Late fees are not covered by the travel insurance and are always non-refundable.
CANCELLATION FEE: If a trip is completely canceled, travelers will be charged a $100 administrative processing fee per person booked. This is separate and incremental to any fees or penalties levied by the travel supplier and is to cover the time spent processing your booking and subsequent cancellation.
RESERVATION REINSTATEMENT FEE: If a traveler cancels a trip and wishes to have their reservations reinstated, a $50 administrative processing fee will apply. This is in addition to any supplier fees.
DECLINED PAYMENTS: A $15 fee will apply when a card is declined more than three times for a single payment. If you are using a debit card, please confirm that the proposed charge will be within your daily charge limit and transaction limit. Please contact your card issuer for more details.
CREDIT CARD CHARGES: Traveler understands that Taylored Tours has relationships with many travel supplier partners; charges on the client’s credit card statement may appear as Taylored Tours or as the name of a preferred supplier partner. Client understands that he/she shall be liable for any and all charges placed on credit cards in the event such charges are declined or charged back for any reason including any unauthorized or fraudulent use of credit card. Agency shall not be responsible for any losses or damages associated with the fraudulent use of credit card and client shall hold Agency harmless from any and all losses, damages or claims of any kind arising from or connected to the fraudulent use of credit card.
CHARGEBACKS: Trip payments are a binding agreement where you give Taylored Tours approval to charge your card for the approved amount. As such, travelers waive any right to a chargeback in the case of trip delays, changes, or cancellations for any cause (exception fraud), including a force majeure event, and you agree to refund policies and procedures as outlined in the terms and conditions of your trip. In the event that you attempt without our authorization to chargeback, reverse, or recollect a trip payment already made, we reserve the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection including, without limitation, attorney fees.
HELPFUL INFORMATION FOR YOUR TRIP:
RESORT CHECK IN: The check in time at most resorts is 3:00pm (local time). If you arrive prior to 3:00pm your room may not be ready. The resort will store your luggage in a secure location on property so you may start enjoying your vacation without delay. Change into something more comfortable and enjoy a nice lunch, swim in the pool, walk along the beach, etc. until you are notified that your room accommodation is ready for check in
USING DEBIT CARDS DURING INTERNATIONAL TRAVEL: Your resort or hotel will require a credit card upon check in for any incidentals. We do NOT recommend the use of debit cards for hotel check ins as the hotel will place a “hold” on your debit card that may restrict the use of your funds. This hold can stay on your debit account as long as 10 days post travel. A credit card is recommended for international travel.
RESORT DRESS CODE: Your resort likely has a dress code for some restaurants. Residents of most Caribbean and Latin American countries tend to dress more formally for evening meals. This may be reflected in your resort’s dress code. It is the traveler’s responsibility to confirm specific dress code details for their particular destination. Specifics for your resort or hotel can be found on the resort website. Please ask if you have questions!
SARGASSUM UPDATE: Some beach locations in Mexico and the Caribbean have recently experienced Sargassum seaweed. While Sargassum can be an inconvenience, this natural phenomenon is important to the oceanic ecosystem. Sargassum provides a food source and shelter to a variety of marine and plant species (shrimp, crab, birds, fish, turtles and whales). Three species of sea turtle, some endangered, rely on Sargassum mats as nurseries for their eggs. Sargassum also helps to provide a barrier for beach erosion and can be used as biofuel and landfill. In short, it can be annoying but it is also vital to the ocean landscape that we love. It is a seasonal occurrence and shouldn’t ruin your vacation.
STRAWS: Many cruise lines and resorts are phasing out the use of straws to protect our environment. If a straw is a must-have for your frozen cocktail, pack a few straws in your luggage (bonus points if they are paper straws).
MEXICO TRAVELERS ONLY: The Mexican government has implemented an Environmental City Tax for tourists as follows: o Hotels within Riviera Maya- Environmental Tax of $20 Mexican Pesos (approximately $1.10 USD) per room, per night will be charged and can only be collected upon hotel check in. They cannot be paid in advance. Hotels within Cancun and Puerto Morelos- Environmental Sanitation Tax of $30 Mexican Pesos (approximately $1.60 USD) per room, per night will be charged and can only be collected upon hotel check in. They cannot be paid in advance.
HONEYMOON & ANNIVERSARY TRAVELERS: You MUST bring a copy of your marriage certificate to qualify for any complimentary honeymoon/anniversary package (photo copy is recommended). Failure to have such proof of marriage will result in the resort denying these complimentary privileges (if applicable). PLEASE notify your BHDW & BV Travel agent if you are celebrating a Honeymoon or Anniversary so that they can annotate this in your reservation. Typically resort will honor these packages up to 30 days before or after your honeymoon/anniversary date.
CELEBRATING A MILESTONE? Group discounts usually start with just 5 rooms. Celebrate your next birthday, family reunion, anniversary or other milestone in style with a group vacation. Please contact Taylored Tours for more info.
DISCLAIMER OF LIABILITY: Taylored Tours is a travel agency acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects. Taylored Tours shall not be responsible for any weather conditions, tour availability, injuries, damages, or losses caused to any traveler in connection with acts of God, terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, epidemics, pandemics, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information, consult the Centers for Disease Control and Prevention. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members. No refund can be made to the customer for unused services, unused transportation, unused sightseeing, unconsumed meals included in the package, (Breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveler. These terms and conditions are subject to change without notice.