It is customary for our guests to extend gratuities to the shipboard staff in appreciation for their hard work and exceptional service. 100% of your gratuities are distributed to the crew who you interact with, such as your stateroom attendants, dining and culinary services staff, as well as others who work behind the scenes to enhance your overall cruise experience. Applying this charge automatically streamlines the recognition process and ensures our crew will share in your generosity. To help you plan, we have provided the recommended guidelines below:

On Board Your Cruise: To access Carnival’s shipboard Wi-Fi service, guests simply turn on their device's Wi-Fi feature and access the Wi-Fi settings to receive all necessary instructions on how to purchase the Wi-Fi plans. 

What restrictions are there?
Please note that as our services are carried via satellite; there are a few limitations compared to your home network.

• Only one device at a time can connect to Wi-Fi.
• Satellite internet speed may vary depending on location and time of day.
• Access to certain sites such as mature or violent content is blocked.
• VPN connections are not supported - discuss your VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings onboard.
• Pricing for plans purchased pre-cruise vary from plans purchased at time of sailing.
• No refunds after plan is activated on board.

What are some tips to improve the experience?

• Once you board, turn Airplane Mode ‘On’ and connect to Carnival Wi-Fi. By using Airplane Mode, you avoid roaming fees charged by your carrier. Airplane Mode is typically found in your phone’s Settings.
• To benefit from faster speeds, turn off background app data services and updates
• Discuss VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings onboard.
• Get the most from your cruise Internet time and your trip — make sure you are powered up and prepared before you board the ship with this handy pre-cruise checklist. Here are a few things you want to remember to pack for your cruise:
• Wi-Fi enabled laptop and mobile devices
• Power supply for each of the devices you are bringing with you
• Data cables to transfer pictures
• Headphones

Do you have public computers onboard?
All of our ships feature areas with publicly accessible computers, which are open twenty four hours a day. You may use your existing internet plan with them, if you have one. These are Microsoft Windows based PCs with standard internet browsers. They do not offer MS Office or other specific software. You may not install your own software on them. Printing is offered at no charge.


Carnival's HUB App

Which ships offer the Carnival HUB App?
All of our ships are HUB App capable.

Where do the features of the App work?
Some features are available before your cruise but more functionalities become available once on board your Carnival ship.

What does the Carnival HUB App do?
The following features are available at the touch of your fingertips, before your cruise and while on board your Carnival ship.

Before Your Cruise:

• Plan your cruise
• Purchase gifts and services
• Schedule spa treatments
• Book shore excursions
• Purchase WiFi plans
• Schedule dining reservations
• Complete Online Check-In
• And much more!!

• What's Happening:
  • A day-by-day schedule of hundreds of onboard events, available for the full cruise as soon as you embark. Includes a 'favorites' feature that also allows guests to see which events their sailing companions will attend.
  • A day-by-day schedule of onboard youth programming and activities with the ability to "like" favorites to receive reminders and updates. In addition, a variety of family-friendly programming is highlighted such as Build-A-Bear Workshop at Sea, Hasbro, The Game Show, Seuss at Sea, Zumbini and outdoor attractions. 
• Food & Drinks: A comprehensive list of delicious dining options, dining-related events and dining menus, enticing refreshment venues and beverage-related events. On select ships, you can make dining reservations for specialty restaurants and check in for ‘Your Time Dining’. Purchase from the app CHEERS! and Bottomless Bubbles beverage programs once on board. 
• Pizza Delivery: On all ships, the ability to order pizza for delivery to almost anywhere on board. We deliver to your stateroom as well as your deck chair by the pool! (Fees apply).
• Deck Plans: Searchable deck plans with key areas highlighted, providing a comprehensive layout of the ship’s various on-board offerings.
• Account Balance: Real-time information on guests’ current Sail & Sign shipboard account balance.
• Pixels Photos: On ships that feature Pixels Digital Photo Gallery, you will be able to view your photos on the app and order digital or print copies.
• Onboard Chat Access: The opportunity to chat with family & friends on board all cruise long from the comfort of your deck chair (this feature is limited to ages 13 years and older; for safety reasons, parents and guardians must give consent within the app for a guests 12 years and younger to activate onboard chat.) 
• And much more!!

• IOS/Apple iPhone versions supported: IOS 11.0 and up  - this includes iPods
• Android/Google versions supported: 7.0 (aka Nougat) and up