Start your Jamaica vacation the moment you land with the award-winning Club MoBay VIP Arrival experience at Sangster International Airport (MBJ).

Instead of waiting in long immigration and customs lines, guests are personally greeted upon arrival and escorted through priority Fast-Track security and passport control. A dedicated representative guides travelers every step of the way, making the airport process smooth, easy, and stress-free.

After clearing customs, guests are welcomed into the private Club MoBay Arrival Lounge where they can relax and refresh before heading to their resort.

Service includes:
• Personal meet and greet upon arrival
• Priority Fast-Track through immigration and customs
• Escort assistance through the airport
• Access to the private arrival lounge
• Complimentary beverages including rum punch and soft drinks
• Light snacks
• Wi-Fi access
• Clean restrooms and changing facilities
• Assistance locating ground transportation

Perfect for travelers who want a seamless start to their vacation, first-time visitors to Jamaica, families, or anyone arriving during peak travel hours.

Why add this service?
Skip the lines. Skip the confusion. Start relaxing sooner.

End your Jamaica vacation in comfort and style with the Club MoBay VIP Departure experience at Sangster International Airport (MBJ).

Avoid long security and check-in lines with priority Fast-Track access through airport security, allowing you to breeze through the departure process. After clearing security, guests enter the exclusive Club MoBay Departure Lounge — a relaxing private space away from the busy terminal where your vacation vibes can continue right up until boarding.

Enjoy food, drinks, and premium amenities while waiting for your flight, turning travel day into part of the experience instead of the stressful ending.

Service includes:
• Priority Fast-Track through security screening
• Access to the private VIP departure lounge
• Complimentary alcoholic and non-alcoholic beverages
• Light buffet and Jamaican snacks
• Fully stocked bar including rum and cocktails
• Wi-Fi and charging stations
• Comfortable seating and air-conditioned lounge
• Flight monitors and boarding announcements
• Clean restrooms

Perfect for guests with later flights, anyone wanting to avoid crowded terminals, or travelers who prefer to relax instead of waiting at the gate.

Why add this service?
Keep the vacation feeling going all the way to takeoff.

Upgrade your entire airport experience in Jamaica with the complete Club MoBay VIP service at Sangster International Airport (MBJ). From the moment you land to the moment you depart, enjoy a seamless, stress-free journey with priority Fast-Track access and exclusive lounge privileges.

Upon arrival, a personal representative greets you at the aircraft entrance and escorts you through priority immigration and customs, helping you skip long lines and start your vacation faster. Relax in the private arrival lounge with refreshments before heading to your resort.

When it’s time to go home, return to the airport and breeze through security using Fast-Track departure access. Then unwind inside the Club MoBay Departure Lounge where you can enjoy food, drinks, Wi-Fi, and comfortable seating until boarding.

Service includes:

Arrival Experience
• Personal meet and greet
• Fast-Track immigration and customs
• Escort through the airport
• Arrival lounge access with beverages and snacks

Departure Experience
• Fast-Track security screening
• Access to the VIP departure lounge
• Complimentary food and full bar service
• Wi-Fi and charging stations
• Comfortable seating and flight monitoring

Why add this service?
No lines. No stress. Just vacation from touchdown to takeoff.

Ideal for first-time visitors, peak travel dates, families, groups, and anyone wanting a premium travel experience.

Vacation Protection Plan [VPP] with Pre-Departure Waiver

Pre-Departure Waiver and the following non-insurance services are provided by Vacation Express and are not insurance benefits.

You can cancel your vacation for any reason and receive a refund in the form of a future travel certificate. VPP must be added to your booking by final payment due date. Once purchased, your plan cost is non-refundable.

Cancellations:
You can cancel for any reason a minimum of 2 hours prior to original scheduled departure time as indicated in your travel documents or no later than 9AM local time of the hotel the day of arrival for hotel-only bookings. When you purchase the VPP, all applicable cancellation charges [does not include change fees or reduced deposit plan fees] as per your Terms and Conditions contract will be refunded in the form of Vacation Express future travel certificates, known as a VPP Voucher, less the VPP plan cost as follows:

Vacation Express exclusive non-stop flight packages and hotel only packages will receive a VPP voucher for the cost of the package, less the VPP plan cost. Scheduled-air packages will receive a VPP voucher for the cost of the hotel portion less the VPP plan cost along with the airline ticket numbers and be advised of the ticket cost. If you used the reduced deposit plan [RDP] for your booking you must have paid for your airline ticket, insurance and the cost of RDP in full in order to receive the airline ticket for future use. Travelers can use the cost of the airline ticket, less the airline change fee [up to $250 per ticket] to purchase a new ticket to:

• The same Vacation Express destination on same carrier
• A different Vacation Express destination on same carrier
• Any destination that the issuing carrier serves. This option requires contacting the issuing airline directly for reservations.

Each airline carrier has different rules on rebooking travel, we recommend contacting the airline immediately to ensure you have the most updated information.

VPP Voucher Information:

• Vouchers are issued in the original names of the passengers on the booking at the time of cancellation.
• The vouchers are non-transferable and name changes will not be accepted.
• Passengers have one year from original date of travel to rebook and travel using their voucher toward another package to any Vacation Express destination.
• VPP can be repurchased when rebooking your vacation with the original VPP voucher, however your original voucher's expiration date will not change in the event you have to cancel your trip again.
• Under no circumstances does the VPP allow for a full or partial cash refund, nor can it be extended.
• Please check with your airline for their specific requirements.

Change Fee Waiver:
A one-time change fee, per person will be waived prior to final payment due date. This applies only to Vacation Express change fees per our Terms and Conditions Contract. This does not include airline change fees where applicable. No changes can be made to bookings with non-refundable hotel rates. Re-issuing of airline tickets or hotel deviations while in-destination will incur a $75 per person change fee.

Booking Price Drop Guarantee:
A one-time price adjustment is permitted per room and only applies to the land portion. The air portion of a booking is not eligible for price adjustment. All travelers in the room must have purchased insurance to qualify. Price adjustments must be requested prior to final payment due date and, if applicable, any refunds will be processed to the original form of payment unless otherwise requested for added tours, transfers or fees. This does not apply to non-refundable room categories. Pricing must be available at Vacation Express at time of the request and all components must match. Email request for price drop adjustment to pricedrop@vacationexpress.com and include current screen shot including same hotel, room category and flight schedule. No changes can be made to bookings with non-refundable hotel rates.

Please Note: VPP may not be available with certain hotels, certain room categories or contracted groups. VPP is not available with non-refundable hotel rates. Other exclusions may apply at Vacation Express' discretion.

Vacation Protection Plan Plus [VPP+] with Pre-Departure Waiver

Pre-Departure Waiver and the following service are provided by Vacation Express and are not insurance benefits.

You can cancel your vacation for any reason and receive a refund in your original form of payment. VPP+ must be added to your booking within 7 days of deposit date or by final payment due date, whichever occurs first. Once purchased, your plan cost is non-refundable.

Cancellations:
You can cancel for any reason a minimum of 2 hours prior to original scheduled departure time as indicated in your travel documents or no later than 9AM local time of the hotel the day of arrival for hotel-only bookings. When you purchase the VPP+, you will receive a refund for the full package price in the original form of payment less the VPP+ plan cost [does not include change fees or reduced deposit plan fees]. Non-refundable hotel rooms are not eligible to receive a refund or voucher if VPP or VPP+ are purchased. You must select VPI for this room type to be eligible for coverage.

Change Fee Waiver:
A one-time change fee, per person will be waived prior to final payment due date. This applies only to Vacation Express change fees per our Terms and Conditions Contract. This does not include airline change fees where applicable. No changes can be made to bookings with non-refundable hotel rates. Re-issuing of airline tickets or hotel deviations while in-destination will incur a $75 per person change fee.

Booking Price Drop Guarantee:
A one-time price adjustment is permitted per room and only applies to the land portion. The air portion of a booking is not eligible for price adjustment. All travelers in the room must have purchased insurance to qualify. Price adjustments must be requested prior to final payment due date and, if applicable, any refunds will be processed to the original form of payment unless otherwise requested for added tours, transfers or fees. This does not apply to non-refundable room categories. Pricing must be available at Vacation Express at time of the request and all components must match. Email request for price drop adjustment to pricedrop@vacationexpress.com and include current screen shot including same hotel, room category and flight schedule. No changes can be made to bookings with non-refundable hotel rates.

Please Note: VPP+ may not be available with certain hotels, certain room categories or contracted groups. VPP+ is not available with non-refundable hotel rates. Other exclusions may apply at Vacation Express' discretion.

VPI is offered in most cases when VPP or VPP+ are not offered as an option. This may include certain hotels, certain room categories, non-refundable hotel rates as well as other scenarios. If you cancel or interrupt your vacation due to an unforeseen, covered reason listed in your policy, benefits may be reimbursed up to 100% of the cost of your trip for unused, prepaid non-refundable travel arrangements. If you used the reduced deposit plan [RDP] for your booking you must have paid for your airline ticket, insurance and the cost of RDP in full in order to receive your refund. VPI must be added to your booking within 7 days of deposit date or before final payment due date, whichever occurs first.

For hotel-only packages: $123 per adult and $68 per child 12 and under
For flight and hotel packages: $179 per adult and $96 per child 12 and under

Change Fee Waiver:
A one-time change fee, per person will be waived prior to final payment due date. This applies only to Vacation Express change fees per our Terms and Conditions Contract. This does not include airline change fees where applicable. No changes can be made to bookings with non-refundable hotel rates. Re-issuing of airline tickets or hotel deviations while in-destination will incur a $75 per person change fee.

Booking Price Drop Guarantee:
A one-time price adjustment is permitted per room and only applies to the land portion. The air portion of a booking is not eligible for price adjustment. All travelers in the room must have purchased insurance to qualify. Price adjustments must be requested prior to final payment due date and, if applicable, any refunds will be processed to the original form of payment unless otherwise requested for added tours, transfers or fees. This does not apply to non-refundable room categories. Pricing must be available at Vacation Express at time of the request and all components must match. Email request for price drop adjustment to pricedrop@vacationexpress.com and include current screen shot including same hotel, room category and flight schedule. No changes can be made to bookings with non-refundable hotel rates.

Travel Protection Decline Acknowledgment
While travel protection is highly recommended to safeguard your investment against unforeseen events such as trip cancellations, medical emergencies, or travel delays, you have opted to decline this coverage for your upcoming trip.

Please note that a formal Travel Protection Decline Notice will be sent for your review and signature, acknowledging that you are voluntarily waiving this optional protection.

By declining coverage, you understand that you will be personally responsible for any losses or expenses that may arise before or during your trip that would otherwise be covered by travel insurance.