If your plans change, your right to a refund is limited. To avoid cancellation fees, you may consider purchasing one of the optional travel protection plans. Without travel protection, if you must cancel your reservation, make any changes to your arrival date, or reduce the number in the party, you will be assessed a 50% penalty between April 9 - May 9, plus any applicable supplier charges. Cancellation after May 9, 2025, will incur an 100% penalty per person. Excursions are nonrefundable. Refunds will be given in form of travel credit towards your next vacation.
General / Cancellation Terms & Conditions
Cancellation and Changes must be submitted by email.
All xhale club suites offer the following additional amenities and services: VIP host service, xhale status and amenities, Private xhale club lounge, two private xhale club pools, Upgraded mini-bar and room service menu