All-In Luxury®

• Unlimited reservation-free dining
• Premium drinks and handcrafter cocktails
• Royalton signature DreamBed™ with high thread count sheets
• All-In Connectivity™ with free high-speed Wi-Fi resort wide for all devices
• In-room bluetooth speakers
• USB charging stations in-room
• Double head and ceiling mounted rain shower
• Satellite television with specialty channels
• Sports Event Guarantee™
• Non-motorized watersports
• Fitness center with modern equipment
• Daily entertainment and nightly shows
• 24-Hour room service

Luxury Extras

• Custom Hideaway beach bag
• Upgraded room service menu
• Concierge service
• Personalized check-in and check-out

Personalized Beach and Pool Area Extras

• Afternoon hors d'oeuvres served poolside
• Exclusive infinity pool
• Fresh cold towels
• Water spritzers
• Lens cleansing service
• Five minute shiatsu/thai massage on the beach and pool area
• Exclusive bar and beach area with waiter service

Upgrade to Diamond Club™
Diamond Club™ is a room category that provides guests with an enhanced experience, offering a carefully curated selection of premium products and services. Divided into three main areas, this exclusive offering ensures an indulgent stay, tailored to meet every guest's desires.

In-Room ExperiencePreferential room locations with the best viewsWelcome bottle of sparkling wine on the house uncorked by your ButlerComplimentary in-suite bottle of wine and a basket of fruits upon arrivalIn-suite selection of fine liquorsEnhanced mini bar restocked dailyIn-suite coffee machine with specialty coffee podsUpgraded set of bathroom amenitiesComplimentary beach bag and slippers for you to take home as a special giftIn-suite complimentary aromatherapy from The Royal SpaLuxurious 100% pure fine cotton robes in your roomNightly turndown service for ultimate relaxationExclusive 24/7 room service menu optionsRoom Service priority delivery and timing delivery guaranteeThoughtfully chosen pillow selection from The Royal Spa menu

Enhanced Food and DrinkCurated selection of top tier spiritsEndless lounge indulgence with a variety of snacks, appetizers and sweet treatsAccess to the private Diamond Club™ Lounge, a haven of elegancePrivate and upscale breakfast experience at a designated exclusive restaurant venueExclusive beach area with bar-to-sun lounger waiter assistance

Tailor-Made ServicesPersonalized Butler service for exceptional continuous assistanceBeach Butler services and assistance from sunrise to sunsetInstant messaging services with your personal ButlerPriority reservations at specialty restaurantsPersonalized and seamless check in and check out at the loungeDistinctive wrist bracelet for recognition and privilegesOne hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*Access a variety of spa services at a preferential price of 20% off
*Complimentary access to hydrotherapy circuits is limited to one session per person per stay for customers over the age of 18 staying in the Diamond Club™ categories. Diamond Club™ customers will continue to benefit from the exclusive preferential pricing on spa treatments and services that will remain as part of this premium level.

Signature Butler Service
Experience the epitome of All-In Luxury® with signature Butler service. All Diamond Club™ guests are assigned with a dedicated Butler throughout their stay. Trained in the highest levels of hospitality, your personal Butler will turn your vacation into a once in a lifetime experience. Among many unthinkable curated services and assistance, the Butlers will never cease to amaze you.Exceptional concierge service for personalized guest assistanceTailored hotel information at your fingertips for a seamless stayHassle-free dining with personalized assistance for restaurant reservationsEffortless packing and unpacking of luggage for your convenienceInstant Messaging and private chat through your mobile deviceIroning service for one set of clothing per stayProfessional polishing and shoe cleaning to maintain your polished appearanceDelivery of ice to keep your beverages perfectly chilledPrepared hot tub with bubbles experience (exclusively available in upgraded room categories)Elevated service with a personal escort to the restaurant (reserved for upgraded room categories)Expert assistance in organizing special occasions such as birthday, anniversary, etc.

 

OPTION 1: VACATION PROTECTION PLAN [VPP]  

Travel Protection VPP

Vacation Protection Plan [VPP] with Pre-Departure Waiver

Pre-Departure Waiver and the following non-insurance services are provided by Vacation Express and are not insurance benefits.

You can cancel your vacation for any reason and receive a refund in the form of a future travel certificate. VPP must be added to your booking by final payment due date. Once purchased, your plan cost is non-refundable.

Cancellations:
You can cancel for any reason a minimum of 2 hours prior to original scheduled departure time as indicated in your travel documents or no later than 9AM local time of the hotel the day of arrival for hotel-only bookings. When you purchase the VPP, all applicable cancellation charges [does not include change fees or reduced deposit plan fees] as per your Terms and Conditions contract will be refunded in the form of Vacation Express future travel certificates, known as a VPP Voucher, less the VPP plan cost as follows:

Vacation Express exclusive non-stop flight packages and hotel only packages will receive a VPP voucher for the cost of the package, less the VPP plan cost. Scheduled-air packages will receive a VPP voucher for the cost of the hotel portion less the VPP plan cost along with the airline ticket numbers and be advised of the ticket cost. If you used the reduced deposit plan [RDP] for your booking you must have paid for your airline ticket, insurance and the cost of RDP in full in order to receive the airline ticket for future use. Travelers can use the cost of the airline ticket, less the airline change fee [up to $250 per ticket] to purchase a new ticket to:

• The same Vacation Express destination on same carrier
• A different Vacation Express destination on same carrier
• Any destination that the issuing carrier serves. This option requires contacting the issuing airline directly for reservations.

Each airline carrier has different rules on rebooking travel, we recommend contacting the airline immediately to ensure you have the most updated information.

 

VPP Voucher Information:

• Vouchers are issued in the original names of the passengers on the booking at the time of cancellation.
• The vouchers are non-transferable and name changes will not be accepted.
• Passengers have one year from original date of travel to rebook and travel using their voucher toward another package to any Vacation Express destination.
• VPP can be repurchased when rebooking your vacation with the original VPP voucher, however your original voucher's expiration date will not change in the event you have to cancel your trip again.
• Under no circumstances does the VPP allow for a full or partial cash refund, nor can it be extended.
• Please check with your airline for their specific requirements.

 

Change Fee Waiver:
A one-time change fee, per person will be waived prior to final payment due date. This applies only to Vacation Express change fees per our Terms and Conditions Contract. This does not include airline change fees where applicable. No changes can be made to bookings with non-refundable hotel rates. Re-issuing of airline tickets or hotel deviations while in-destination will incur a $75 per person change fee.

Booking Price Drop Guarantee:
A one-time price adjustment is permitted per room and only applies to the land portion. The air portion of a booking is not eligible for price adjustment. All travelers in the room must have purchased insurance to qualify. Price adjustments must be requested prior to final payment due date and, if applicable, any refunds will be processed to the original form of payment unless otherwise requested for added tours, transfers or fees. This does not apply to non-refundable room categories. Pricing must be available at Vacation Express at time of the request and all components must match. Email request for price drop adjustment to pricedrop@vacationexpress.com and include current screen shot including same hotel, room category and flight schedule. No changes can be made to bookings with non-refundable hotel rates.

Please Note: VPP may not be available with certain hotels, certain room categories or contracted groups. VPP is not available with non-refundable hotel rates. Other exclusions may apply at Vacation Express' discretion.

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OPTION 2: VACATION PROTECTION PLAN PLUS [VPP+]

Vacation Protection Plan Plus [VPP+] with Pre-Departure Waiver

Pre-Departure Waiver and the following service are provided by Vacation Express and are not insurance benefits.

You can cancel your vacation for any reason and receive a refund in your original form of payment. VPP+ must be added to your booking within 7 days of deposit date or by final payment due date, whichever occurs first. Once purchased, your plan cost is non-refundable.

Cancellations:
You can cancel for any reason a minimum of 2 hours prior to original scheduled departure time as indicated in your travel documents or no later than 9AM local time of the hotel the day of arrival for hotel-only bookings. When you purchase the VPP+, you will receive a refund for the full package price in the original form of payment less the VPP+ plan cost [does not include change fees or reduced deposit plan fees].

Change Fee Waiver:
A one-time change fee, per person will be waived prior to final payment due date. This applies only to Vacation Express change fees per our Terms and Conditions Contract. This does not include airline change fees where applicable. No changes can be made to bookings with non-refundable hotel rates. Re-issuing of airline tickets or hotel deviations while in-destination will incur a $75 per person change fee.

Booking Price Drop Guarantee:
A one-time price adjustment is permitted per room and only applies to the land portion. The air portion of a booking is not eligible for price adjustment. All travelers in the room must have purchased insurance to qualify. Price adjustments must be requested prior to final payment due date and, if applicable, any refunds will be processed to the original form of payment unless otherwise requested for added tours, transfers or fees. This does not apply to non-refundable room categories. Pricing must be available at Vacation Express at time of the request and all components must match. Email request for price drop adjustment to pricedrop@vacationexpress.com and include current screen shot including same hotel, room category and flight schedule. No changes can be made to bookings with non-refundable hotel rates.

Please Note: VPP+ may not be available with certain hotels, certain room categories or contracted groups. VPP+ is not available with non-refundable hotel rates. Other exclusions may apply at Vacation Express' discretion.

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