Cancellation policy:
Cancellation Charges: In the unfortunate event a participant must cancel travel, notice must be made to AmaWaterways during standard business hours or via email to Res@amawaterways.com, which must include writing stating clearly and correctly each guest ’s name, ship name, start and end date of the cruise and a brief statement of the reason for cancellation. Other forms of notice are not sufficient. Cancellations received within 24 hours of vacation start date will be deemed as trip interruption, cannot be cancelled and are 100% non-refundable. The effective date of the cancellation is the date AmaWaterways receives cancellation notice . A change in sailing date, name changes, the substitution of a participant or a reduction in the number of guests in a stateroom are treated as a cancellation in that all applicable cancellation charges apply. A reduction in occupancy is subject to a single supplement charge . Cancellation charges for bookings within charter and partcharter agreements are as per the charter contract. All other cancellation charges are per-person, based on the cancellation date, as seen in the chart below.
You acknowledge that your cancellation will cause us and the Carrier difficulty in selling a replacement cruise or cruise & land reservation and thus the cancellation fees described below apply regardless of whether your cruise or cruise & land reservation is resold. You agree that any losses sustained by us and /or the Carrier in the event of cancellation would be very difficult or impossible to quantify , and the cancellation fees are fair and reasonable as liquidated damages.
Other Terms & Conditions:
PRE-CRUISE REGISTRATION
In order to verify that we have the correct booking information on file for our guests, we kindly ask that all guests complete our pre-registration process upon deposit or no later than the final payment date. Guests (or their travel advisor) may visit our website to complete this process at: www.amawaterways.com/check-in
By checking in, guests can:
- Ensure that their personal information is correct on all necessary travel documents
- Provide important emergency contact information
- Complete health questionnaire as required
- Inform us of any special occasions
- Sign up for Special Interest Tours (upon receipt of final payment)
Please note: Guest Digital Travel Documents will only be released upon receipt of final payment and completion of the pre -registration process.
BEFORE YOU LEAVE
Required Travel Documents: It is the guest's responsibility to obtain and possess all valid travel documents for their vacation. This includes acquiring all visas and immunizations required for their nationality by all countries on the itinerary.
Passports: All guests travelling with AmaWaterways are required to carry a valid passport . Passports must be valid for at least six (6) months for travel to Europe, Asia and Africa, including Egypt, after the scheduled return date to your home country. For travel to Africa and Egypt we require your passport information at the time of deposit , and for travel to Asia prior to or at final payment .
Visas: At publication time, a visa is required for a US citizen to travel to Turkey , Vietnam, Cambodia, Egypt, Jordan, Rwanda, Tanzania and Zimbabwe (as well as numerous other countries). Please find additional visa information given below in the “Visas & Passports” section of the Booking and Sale Terms and Conditions . Non-US citizens must consult the appropriate consulates regarding visa and other document requirements. Guests should check with the consulate of each country they will visit, or a visa service, to verify current regulations and be aware entry requirements may change without prior notice. Obtaining required visas and any other required travel documentation and assuring these are complete and correct in all ways, is the sole responsibility of each participant.
As an option available to AmaWaterways guests, required visas may be obtained through an independent third-party visa service provider, Visa Central. For more information, please visit their website at www.VisaCentral.com/AmaWaterways. Visas required for travel to Turkey may be obtained through the Ministry of Foreign Affairs of the Republic of Turkey . It is recommended to complete the online application prior to departure and provide necessary documentation at the airport. For more information, please visit their website at www.evisa.gov.tr/en/.
Special Requests: Please advise us, at the time of reservation, of any special dietary or services requests you may have so that every effort can be made to accommodate you as best as possible .
Travel Documents: Only after receipt of full payment, Digital Travel Documents (including airline confirmation information, if applicable) will be sent via email, approximately 3-4 weeks prior to departure. (Delay in final payment will delay delivery of Digital Travel Documents .) Requests for expedited Digital Travel Documents may be possible for an additional charge .
TRAVEL PROTECTION
AmaWaterways strongly recommends the purchase of travel protection to guard against unforeseen situations and to protect your travel investment . Please contact your Travel Advisor or local Travel Protection provider to enquire about your protection options. Alternatively, please ask an AmaWaterways representative for AmaWaterways travel protection options or refer below (conditions apply). It is the sole responsibility of the guest or travel advisor to ask for travel protection at time of initial payment or at time of final payment.
NOTE: All information pertaining to AIG/ Travel Guard Cruise Protection Plan as detailed above , must conform to the aforementioned payment periods as noted for Pre-Existing Medical Conditions. Should these conditions not apply and therefore the Pre-existing Medical Condition Exclusion is not required, this Cruise Protection Plan may be purchased at any other time during the course of the reservation, up to and including full and final payment on the booking. Cruise Protection Plan is non-refundable, non-transferable to another guest or sailing, and may not be included once full and final payment has been received by AmaWaterways.
Payment timelines indicated above does not apply to the supplemental AmaWaterways Travel Waiver Plus , which must be purchased at time of cruise deposit only and cannot be purchased at any time thereafter.
CHILD POLICY
All guests under the age of 18 are to be in a cabin with an adult, and must remain supervised at all times, and their safety is the responsibility of the accompanying adult(s). Children between the ages of 4 - 10 at the time of embarkation may share a cabin with 2 adults provided the child is able to share the bed with the adults - no additional bed will be provided. Please be aware that balcony cabins of any kind may be unsafe for small children if left unsupervised. Children 4-7 years old are not recommended on any program and on our Africa program, due to safety precautions, there is a minimum age limit of 12 years old, unless otherwise agreed upon by AmaWaterways . AmaWaterways does not provide child-specific programs or child-minding facilities.
*Terms & conditions apply. Savings of $500 per person off current rates are only valid until December 31, 2023 and are reflected in the current pricing. Cabins are subject to availability. If a specific cabin you've requested is no longer available, we'll reach out to you to present additional options.