By signing below, I authorize Independent by /Envoyage/Flight Centre to charge the credit card provided herein.

Travel Advice & Destination Information: Please make sure you confirm entry/exit requirements as well other travel advise and destination info at the following links.

Once paid in full the trip becomes Non Refundable

Cancellation Policy- see details below
A non-refundable deposit of $315.00 per person is required at time of booking.  ($165 will be charged through  Envoyage/Flight Centre  and $150 Charge through Transat Vacations - AMEX credit cards will incur an additional fee of $3.00).
Final Payment is due on  December 12th, 2024
See invoice for specific terms and conditions.

https://travel.gc.ca/
Interactive Tool - Ask Travel:
https://travel.gc.ca/assistance/ask-travel
Traveller's Checklist:
https://travel.gc.ca/travelling/publications/travellers-checklist

Terms and Conditions
The Purchase of your Travel Booking constitutes a contractual agreement between the traveller(s), customer(s), and/or purchaser(s), (collectively as "You" and "Traveller"), and FLIGHT CENTRE TRAVEL GROUP (CANADA) INC DBA Flight Centre Independent ("Flight Centre", "We", "Us") and implies acceptance of the following Terms and Conditions below.

Agency
Flight Centre acts as a travel agent only. Many, if not all, of the services that make up your travel booking are provided by independent Travel Suppliers. Payment of your travel booking to us, as the Agent of the Travel Supplier, contracts you to the terms and conditions of the Travel Supplier, otherwise offer can be withdrawn at our discretion. If for any reason, any Travel Supplier is unable to provide the services for which you have contracted, your remedy lies against the Travel Supplier, and not against us.
We do not represent that any travel products or services will be suitable for you and we do not accept legal liability or responsibility for any services of a Travel Supplier that does not meet your expectations.
We rely on the information that is provided by the Travel Suppliers to assist you to make an informed decision, but we cannot guarantee the accuracy in respect thereof.
It is possible that flight times, accommodations, and or other travel services booked may change even after the booking is completed and full payment is received. It is recommended that you familiarize yourself with the terms and conditions of the Travel Suppliers by referring to their brochures or websites. Please ensure that we have your current contact information so that we can notify you of such changes. Any personalized travel request (e.g. seat or room allocation) cannot be guaranteed.

Price and Availability (Quotes)
Prices and availability quoted are subject to change (at the sole discretion of our Travel Suppliers and are due to space sellout/demand) at any time until full payment has been received and tickets have been issued. If the total price of the travel services is increased and the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than 7 percent, the customer has the right to cancel the contract and obtain a full refund.
Increases
Please note that all airfares and tour operator rates are subject to change without notice if full payment for booking has not been received. Flight Centre does not warrant that prices will not change until booking is paid in full and an increase must be borne and paid for upon demand either by Flight Centre, the airline, the tour operator or the Travel Supplier of the service.

Travel Documentation
It is your responsibility to have a valid passport, visa and/or other travel documentation. A passport is the only reliable  and universally accepted travel and identification document. Using other documentation may result in delays or being denied boarding.
Change of length of stay may result in a change of documentation needed to travel.
Any visa advice provided to you is dependent on the accuracy of the information provided by you. Visa advice is current but can change prior to your intended travel date.
Verification of documentation requirements must be done when travel date nears.
Failure to provide the required documents may result in being denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund.
Cruise passengers must present a valid passport, regardless of the entry requirements for their country of embarkation.

If not travelling on a valid Canadian passport you will still require a valid passport, will need to show a valid Canadian Permanent Resident card or valid Canadian visa to re enter Canada. 
Immigration authorities have the sole discretion to deny entry even when the relevant documentation is provided. A Traveller with criminal history may be denied entry.
We recommend that you inquire with the Consular Affairs Bureau for Canadians Abroad or review online the Essential Information for Canadian Travellers Guide at travel.gc.ca to satisfy personal requirements.
For some countries, international health certificates and vaccinations are required.
Some countries require travelers to be issued a special international driver's permit and/or international proof of insurance.
For domestic flights: all passengers must be in possession of government issued photo identification. Children under 16 should carry proof of identity, if no photo ID is available.

Cancellations, changes, and ex changes

Please be aware that, in th main, flight and travel bookings are non refundable and non re routable. Any changes or amendments to itinerary or passenger(s) details are either not permitted or will incur a penalty from the Airline, Travel Supplier, or Flight Centre as prescribed from time to time. Please see Invoice and Itinerary for penalty details. By you acknowledging the Invoice, Itinerary, and these Terms and Conditions, Flight Centre is hereby authorized by you to seek 
to recover any refunds/credits that may be available from Airline and other Travel Suppliers from time to time. Airline tickets are generally non refundable once travel has commenced. If you cancel or change any flight segment or portion of your travel booking, you must advise the Travel Supplier prior to the time of the initial departure of travel booking or you will lose the value of the remaining portion of your purchase.
Reconfirming Flight Times
It is your responsibility to confirm your flight departure times at least 24 hours prior to departure. Some airlines will have schedule changes and your flight times may differ to what is stated on your Itinerary. We recommend that you reconfirm your onward and return flights at least 3 days prior to each journey. Flight Centre is not responsible for schedule changes.
Check in opening and closing times
All passengers are asked to check in at least 2 hours for domestic and 3 hours for international prior to the scheduled time of departure of their flight due to enhanced security measures. We recommend online check in available with most airlines at least 12 hours prior to departure and for most cruises, at least 72 hours. Please note that all travellers must be present with their boarding documents, passport and visas necessary for the destination. Any passenger arriving late for check in will be denied boarding.
Baggage Allowances and Restrictions
Be aware that not all air carriers have the same baggage allowance policy and therefore it is important to check the policy before preparing for your trip. Weight and piece limitations as well as baggage fees can vary from one air carrier to the next.
Fees
Please note that additional airport and/or hotel and/or car rental fees and government taxes (other than sales tax) may not be included in your purchase. These are frequently collected at destination. Seat selection and resort stays may also incur fees.
Duration of Travel
Please note that the number of nights of travel packages is based on travel dates and not the number of nights of accommodation. 
Traveling with your Child or Another's
Whether travelling alone or accompanied by an adult, each child must travel with his/her own travel documents, a passport and appropriate visa, plus supporting documentation: i.e. birth certificate showing the names of both parents and/or legal documents pertaining to custody.
An adult travelling with minor children is strongly advised to hold a notarized letter of travel consent signed by other parent(s) or guardian(s) with legal custody. The letter must include the signor's address, phone details, authorization to travel, the destination and length of stay. 
If a parent/guardian is divorced or deceased, a custody document or death certificate is required.
For unaccompanied minors travelling please provide the details of the person who is responsible for meeting the minor at the destination to your travel agent and the airline.
It is your responsibility to obtain all documents including those for infants and children, as required by relevant government authorities of the country you are visiting.
Some countries have very specific regulations regarding cases where both parents are not travelling with a child. We recommend you obtain information from the consulate of destination.
Credit Card Chargeback
If for any reason, any Travel Supplier is unable to provide the service for which was contracted, your remedy lies against that provider and not with Flight Centre. If payment has been made to Flight Centre by credit card, you agree that you will not seek to chargeback your payment to Flight Centre.
Declined Card
If your credit card is declined, you guarantee that you will settle any amounts owing to Flight Centre via direct deposit or cash within 2 business days of notification by Flight Centre of declined charge.
Notice to Travellers
Travellers should be aware that different living standards and practices may exist outside of Canada including but not limited to: provision of utilities, e.g. Water and electricity; accommodations; services of all kinds; food; food preparation and water quality.
Flight Centre shall not be held responsible for any loss, damage, illness or injury resulting from different living standards. 
Keep the state of the local economy and the country's level of development in mind.
The quality of hotels advertised by our Travel Suppliers has been rated in accordance with the normal standard of the destination and could be different from the standard of Canadian hotels. There is no international standard and they can vary greatly. Hotel ratings also vary between one Travel Supplier than another for the same product. We recommend that you inform yourself on the amenities and reviews of accommodations before deciding. Service may be interrupted at any time for renovations, maintenance, or construction. Flight Centre is an agent only and cannot be held responsible for quality or interruptions of service.
Do ask questions and research on your own to ensure that are you are prepared for every eventuality
It is possible that you will encounter minor difficulties that are sometimes unavoidable and uncontrollable. Please initially attempt to address the situation locally directly with Travel Supplier(s) and then contact your consultant.
Cruise lines generally collect pre paid gratuities at time of check in and possibly fuel surcharge. Please refer to your cruise documentation or inquire with your travel consultant.
Many independent Travel Suppliers require the presentation of a major credit card at the commencement of service to cover any additional incidentals and/or for potential damages. It is recommended that there is $1000.00 of available funds on the credit card.
Governing Law
This Agreement is governed by and is to be construed and interpreted in accordance with the Laws of the Province of Ontario and British Columbia and the Laws of Canada applicable in that Province. The parties submit to the exclusive jurisdiction of the Courts of Ontario and Vancouver, British Columbia to resolve any disputes which may arise in relation to this Agreement and/or sale in general by Flight Centre to the client.
Acknowledgement:
GST 899450480 | TICO 50016384 | CPBC: 2790 | OPC 702971
By signing below, I authorize Independent by Flight Centre to charge the credit card provided herein.

I (full name) acknowledge that I have read, understand and agree to (on behalf of myself and all traveller/s in this booking) 
the following:
A. That    the    correct    travel    dates    have    been    booked;
B. That    the    names    of    the    Traveler/s    are    as    per    their    valid    passport/s;
C. Verified    that    each    traveler's    passport    has    a    validity    of    at    least    six    (6)    months    beyond    the    final    return    date.
D. The    terms    and    conditions    and    important    information    for    travellers    above;
E. That    Flight    Centre    is    an    agent    only    and    that    the    terms    and    conditions    of    the    Travel    Supplier/s    have    been    provided    to   the traveller/s;
F. That    for    the    purposes    of    being    notified    of    schedule    changes    I    have    provided    up    to    date    contact    information;
G. That    I    am    over    the    age    of    majority    in    the    province    of    residence.

A $10.00 fee will be charged to change a processed credit card on file (charged by Transat).

A minimum of 10 passengers per hotel is required for the group rates. We reserve the right to switch hotels if necessart to sustain group numbers.

 

 

The general conditions appearing in the Transat Brochure are applicable in all cases not outlined in this agreement and are hereby incorporated by reference. To
the extent that the terms and conditions of this contract conflict or are inconsistent with the terms and conditions set out in the Brochure, the terms and conditions
of this contract shall govern and prevail. https://www.transat.com/en-CA/e-brochures?ici=TRZ-footerlink&icn=TRZ-e-brochures

 

Flights and Carriers- Flights which are part of the Transat packages, are conducted in accordance with the conditions governing Advance Booking Charter (ABC) and Inclusive Tour Charter (ITC) flights and are pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are subject to approval by the relevant government authorities. Regulations governing charter flights differ from scheduled flights. Changes and consolidations in the published schedule, type of aircrafts, day/ time of operation, flight itinerary and the carrier providing transportation services can occur without prior notice. Passengers must reconfirm their flights 24-48 hours prior to departure with the respective carrier. 3. The general conditions appearing in the Transat Brochure are applicable in all cases not outlined in this agreement and are hereby incorporated by reference. To the extent that the terms and conditions of this contract conflict or are inconsistent with the terms and conditions set out in the Brochure, the terms and conditions of this contract shall govern and prevail. The signature appearing in this agreement confirms knowledge of and acceptance of all conditions as outlined herein and those listed in the appropriate Transat Brochure.

 

The purchase of vacation packages, flights, guided tours, à la carte accommodations, excursions: and transfers (hereinafter referred to as the “Services”) offered by Transat Tours Canada Inc. operating as Transat (hereinafter “Transat”) constitutes a contract between Transat and you (the “Customer” or “Customers”), which include namely the terms and conditions described hereinafter that bind you.

These terms and conditions are applicable to sales made on or after June 09, 2023 for departures between November 1, 2023 and October 31, 2024.
 
Accuracy of information
Transat has put forth all necessary efforts to ensure that the information on the Services commercialized by Transat for 2023-2024 and contained on www.transat.com website is current and accurate as of the date of its publication. However, changes to the Services, descriptions, prices and these terms and conditions can be made at any time without notice after issue, namely to add new Services, correct errors and omissions or for reasons beyond our control. Any such updates will be published on www.transat.com. Therefore, please visit the  www.transat.com website to find out about such updates and obtain additional information prior to booking.
 
Services
Vacation packages (hereinafter “Package” or “Packages”) include, unless otherwise indicated, roundtrip flights in Economy class from the selected departure city to the destination, roundtrip airport/hotel transfers at destination, accommodation for the period, room category, formula and occupancy selected, the services of a Transat destination representative and where applicable, other service offerings related to the Package.
 
Guided tour packages (hereinafter “Guided Tour” or “Guided Tours”) include, unless otherwise indicated, the Package inclusions, transportation by air-conditioned coach, the services of a local guide throughout the Guided Tour and, where applicable, other services related to such Guided Tour, as well as local hotel and city taxes.
À la carte accommodations (hotels and apartments) (hereinafter “À La Carte accommodations”), include accommodation for the period, category, meal plan and occupancy reserved and service charges, unless otherwise indicated.
 
Prices
Prices indicated on www.transat.com website for the Services are set based upon the prices of suppliers, exchange rates, fuel costs, taxes and other fees. The www.transat.com website is updated several times a day and prices displayed are likely to change according to these updates. The applicable price is the price in effect at the time of registration for the relevant Services and is confirmed to the Customer before his final acceptance. Unless otherwise indicated, all prices are quoted in Canadian dollars (CAD) on a per person basis on double occupancy, and include the applicable retail provincial sales tax, the federal goods and services tax or harmonized sales tax (HST), governmental and airport fees and duties, local airport taxes at destination, tourist card fees and administration fees. Some local taxes and facility fees are not included.
 
For Québec residents, please note that no contribution to the Compensation Fund for Customers of Travel Agents (FICAV) will be charged for travel services purchased in 2024. You will see the contribution amount on your invoice, followed by a corresponding refund. All prices are in Canadian dollars.
 
The prices of Packages and Guided tours posted on www.transat.com website may increase due to the unavailability of seats in this particular fare category or further to the imposition of a surcharge by the air carrier. Any price reductions resulting from a promotion or a decision by Transat are applicable to new bookings only. Transat also reserves its right to refuse any booking made at an erroneous price.
 
For Services booked through a travel agent licensed in Québec, prices may only be increased in the event of the imposition of the carrier’s surcharges or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the Services are provided has increased by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Québec sales tax or the federal goods and services tax, is equal to or greater than 7% of the price of the Services, the Customer may choose between full and immediate reimbursement of the Services or the provision of similar services of the same price, otherwise the difference in price shall be borne by the Customer. No price increase may occur within 30 days preceding the date on which the Services are to be provided.
 
For Services booked through an Ontario-registered travel agency, the total price of the Services may be increased except if paid in full. If the cumulative increase, without taking into account any increase in the retail sales tax or the federal goods and services tax, is more than 7%, the Customer has the right to cancel the booking and obtain a full refund of the Services or opt for comparable alternate Services acceptable to the Customer, as long as the price of the alternate Services corresponds to the price of the original Services, otherwise the difference in price shall be borne by the Customer.
 
The price of Services does not include insurance, Customer’s personal expenses, tips, telecommunications costs or any other additional services or activities that are not specifically described.
 
Deposit and terms of payment
Any reservation of Services made 45 days or more prior to the departure date must be accompanied by a deposit. See the “Deposit, and change and cancellation fees” grid at the end of these terms and conditions.
 
Unless otherwise specified, final payment must be made no later than 45 days prior to the departure date. Reservations made 45 days or less before the departure date must be accompanied by payment in full. Final payment dates may vary for À La Carte Accommodations, groups and promotional fares. Please inquire at the time of booking.
 
If final payment is not received within the required period, Transat reserves the right to cancel any such reservation, in whole or in part, without prior notice and without recourse by the Customer, and charge the applicable cancellation fees indicated at the end of these terms and conditions.
 
Electronic tickets and other travel documents will be issued only if full payment for the Services has been received. It is the responsibility of the Customer and of the travel agent to ensure that the information shown on all travel documents is accurate and in accordance with the reservation.
 
Payment of Services
By providing a credit card number verbally or in writing, the Customer undertakes to respect these terms and conditions and authorizes, as the case may be, the payment of the deposit and the purchase of Services. 
 
Transat  and Christine Wilson, Flight Centre reserves the right to cancel any reservation, in whole or in part, without prior notice and without recourse by the Customer if payment is not honored.
 

 
Flights and other air, sea or ground transportation
Unless otherwise indicated, all flights are operated by Air Transat (hereinafter “Air Transat”).
Changes: Flights offered by Transat are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and tariffs are also subject to approval by the relevant government authorities. Flight consolidations and changes in the published schedules, aircraft type, days of operation, air carrier providing air travel and flight itineraries may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.

Flight schedules and connecting flights: Flight times, even as they appear on airline tickets, are subject to change due to various circumstances over which the air carrier or Transat has no control. Any Customer who has purchased a Package, Guided Tour or a flight with Transat is entirely responsible for verifying the time of his flights with the air carrier (or Transat’s representative at destination) within the 24-hour period preceding the outbound and return flights. Transat undertakes to notify Customers reasonably in advance, through means it deems appropriate, of any schedule changes resulting in the advancement or delay of flight departure times or in case of any flight cancellation. Customers with connecting flights have the responsibility to allow themselves sufficient time to make their connections. And Transat will not be liable for any missed flight connection.

Airport check-in: We recommend that Customers arrive at the airport check-in counter at least three (3) hours prior to departure in order to allow sufficient time to obtain their boarding pass and register their baggage. Air Transat check- in counters generally close one (1) hour prior to the time of departure, therefore Customers arriving after that time may be denied boarding. Customers must also be at the boarding gate at the specified time, failing which their seat may be re- assigned to another passenger and their reservation may be cancelled, with no right of recourse or refund.

Seat assignment: Unless pre-assigned, aircraft seating is conducted by personnel at the air carrier’s check-in counter. In the event of the loss or unavailability of confirmed Club Class seats with Air Transat (or similar upgrade with another air carrier) due to a change of air carrier, aircraft type or flight consolidation, the refund by Transat of the amount paid for Club Class service or similar upgrade shall be deemed a complete and final settlement of all recourses in this matter.
Baggage: Air carriers have individual rules and regulations with respect to the number of bags allowed, weight and dimensions, therefore it is advisable for the Customer to inquire with his travel agent or the air carrier to know the applicable restrictions. Furthermore, the checked baggage allowance granted by air carriers may also vary depending on the city of departure or return of a flight. Please note that baggage is transported, stored and handled at Customer’s risk at all times.

Prohibited items in checked or carry-on baggage: We recommend that Customers consult the Canadian Air Transport Security Authority's website prior to travel to determine if any restrictions apply to items contained in their checked or carry-on baggage or carried on their person.
Animal: The Customer is advised to consult the air carrier to ensure that it meets the requirements of governmental authorities for the transportation and importation of animals abroad. Transportation of the animal may be refused if these requirements are not met. Fees are non-refundable. The Customer may consult the travel information section on the Air Transat website.

Other applicable conditions and limitation of liability of the air carrier: Air transport conditions and claims relating to the loss of, or damage to, baggage are governed by the Montreal Convention or the Warsaw Convention, as the case may be, the applicable tariff of the air carrier and the conditions of contract appearing on the airline ticket, boarding pass and baggage check, and are subject to any governmental regulations that establish the limits of liability of the air carrier. Once filed with and approved by the federal regulatory authorities, any amendments or changes in the general terms and conditions of carriage of the concerned air carrier are immediately applicable without additional public notice and are legally binding. Any unused portion of an airline ticket on the dates specified cannot be honored for travel on another flight and, upon request, may be subject to a partial refund of certain taxes and fees in accordance with Transat’s terms and conditions.

Refusal to transport/removal of Customer: Transat shall not be liable for its or another air carrier’s refusal to transport Customers arising from the following circumstances: a Customer fails to register for a flight (no show), a Customer jeopardizes public safety, a Customer does not hold the proper travel documents or the latter are invalid, a Customer violates or may violate any applicable law, if the final payment is not honored, or Transat or the air carrier deems it necessary to deny boarding of a Customer in order to prevent any danger or risk to such Customer or to any other person or property, or to ensure the safe conduct of the flight. This section also applies, with the necessary adjustments, to maritime (ships, ferries and other) and ground transportation.
 
Minors
Air transportation orders adopted by Transport Canada allow infants (under 2 years of age at date of completion of travel) to travel free of charge provided they do not occupy a seat (Airport improvement fees and the purchase of a tourist card may be required for certain destinations). A flight reservation must be made for this purpose and no meal service will be provided. Please contact the air carrier to enquire about the conditions and fees applicable to the transportation of unaccompanied minors.
 
For Packages, Guided Tours and À La Carte Accomodations, all Customers under 18 years of age (21 years of age for the U.S.) must be accompanied by a parent or a legal guardian who has reached the age of majority in that country and assuming all responsibilities for said minor.
 
Travel insurance
Transat highly recommends the purchase of travel insurance at time of booking to cover against any unexpected events, namely trip cancellation, loss of, or damage to baggage and insurance to cover medical costs abroad. Insurance premiums are payable in full at time of booking. Please contact your travel agent or visit www.transat.com for more information on the various insurance plans available.
 
Travel documents
A valid Canadian passport is the only reliable and universally accepted travel and identification document available to Canadians for the purpose of international travel. Certain countries require that passports be valid for six (6) months beyond the date of return to Canada. It is the responsibility of Customers to obtain, at their own expense, all necessary travel documents required by the relevant government authorities, including all ports of call, and to comply with the various laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card is required for permanent residents/ landed immigrants who are not Canadian citizens. It is advisable for minors travelling with only one parent or legal guardian to bring along a signed affidavit by the other parent authorizing the child to travel abroad.
 
Customers are fully responsible for obtaining the required travel documents and must ensure they have the necessary documents in hand prior to departure (such as passport, visa, vaccination certificate, sufficient funds, certificate of insurance, or other). For more information on required travel documents, please visit www.travel.gc.ca. Customers who fail to provide the required travel documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required travel documents are complete. No refund or replacement will be given for lost or stolen travel documents. Transat shall not be liable for any assistance or information provided by its employees or the travel agent, whether transmitted verbally, in writing or otherwise, in connection with obtaining the necessary travel documents or complying with any applicable laws; or for any adverse consequences to any Customer resulting from the failure to obtain such documents or to comply with any such laws.
 
Customer advisory
Certain events are part of normal unpleasant occurrences which may arise when travelling abroad. The Customer acknowledges this possibility, solely assumes the consequences thereof and agrees that Transat cannot be held responsible. Here are a few examples of such possible occurrences:
Service disruptions: Certain services, namely local public water, electricity, hot water, air-conditioning, safety equipment and other services or benefits may be partially or completely suspended or interrupted during the stay. Likewise, depending on the hotel’s occupancy rate, à la carte dining may be replaced by buffet dining or vice-versa.
Food, water and beverages: The quality of food, water and beverages served abroad may differ from North American standards and therefore may lead to discomfort or health issues. As such, Transat cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.
Insects: Insect life thrives in certain climates and can therefore be commonly found inside and outside of any hotel, regardless of its classification. Transat cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.
Maintenance: In order to maintain the quality of services, resorts must regularly undergo maintenance, improvement and renovation work and, in some instances, expansion. Whenever construction or maintenance work likely to interfere with the use and enjoyment of any accommodation is brought to the attention of Transat, every reasonable effort will be deployed to promptly notify Customers; however, Transat cannot be held accountable for any inconvenience caused to them.
Religious holidays, school breaks, elections and conventions: Certain inconveniences, such as cancellation or unavailability of some Services, may arise when travelling during periods designated as religious holidays, school breaks, elections and conventions. Given that these periods vary according to the country and relevant authorities, it is practically impossible for Transat to provide any indication of such dates. The Customer acknowledges this and solely assumes the possible consequences of travelling during these periods.
Assignment of rooms
Hoteliers are solely responsible for hotel room assignment, in accordance with the category reserved by the Customer. Transat has no responsibility with respect to the location of the room, decor, furnishings or type of bed therein, which may vary according to its location on the hotel premises. Should a Customer choose to alter the room category upon arrival at destination, such change may be made subject to availability and payment of additional fees.
Where “accommodation or equivalent category” appears, the accommodation listed is not guaranteed and the supplier will have sole discretion in choosing an alternative of the equivalent category. Customers will be informed of the accommodations reserved on their travel documents prior to the date of departure. Transat cannot be held liable for the supplier’s selection.
 
Hotel check-in and checkout
The Customer acknowledges and accepts that check-in time for most hotels is from 3 PM. Checkout time varies depending on the hotel, but is usually before 11 AM on the day of departure. Whenever meals and/ or drinks are included in a package, the Customer is eligible for said services from the time of check-in until the time of checkout. Customers who wish to checkout later than the specified time may be required to pay additional fees.
 
Changes to travel Services by Transat
If certain booked Services are no longer available prior to the Customer’s departure or after arrival at destination, Transat reserves the right to replace them with comparable Services, or alternatively, to cancel them. If the replacement Services are of lesser value, Transat’s liability shall be limited to the sole difference in cost. If the replacement Services are of greater value, the Customer will be required to disburse an amount equal to the difference between the price of the Services initially purchased and that of the replacement Services. The Customer will be entitled to refuse such replacement Services if they occur prior to departure. In this case and in the event of a cancellation, Transat’s liability shall be limited to the reimbursement of the amount disbursed by the Customer for said Services.
Itineraries and times on www.transat.com are for reference only and are subject to change. Itineraries, Guided Tours, sightseeing tours, accommodations or means of transportation are subject to change without notice. Local tour operators and guides reserve their right to alter or substitute alternative itineraries with or without prior notice to the Customer, such decision being final and without any recourse against Transat.
 
Changes to the reservation by the Customer
In certain circumstances, Transat or the supplier will allow Customers to make certain changes to their reservation. If such change is not permitted or the Customer chooses not to travel or use the Services purchased, the applicable cancellation fees for the Services will apply. Please consult the “Change and Cancellation Fees” section at the end of these terms and conditions.
 
Customer responsibility
Statement to the travel agent or Transat: Customers are responsible for advising their travel agent or Transat of their intentions, expectations and needs as they relate to the proposed travel, before the reservation is completed.
Special needs: Customers requiring special services or assistance while travelling must advise the travel agent and the air carrier of any and all specific needs at time of booking, so that appropriate measures can be taken to allow access to air travel and accommodations.. Subject to restrictions depending on facilities and services abroad. The Customer may consult the Travel Information section on the Air Transat website.
Health status: Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication (prescription or other) and that such medication be stored in their carry-on baggage at all times. Customers must also consult competent medical authorities prior to departure to enquire about preventive medical measures to be taken as regards the country visited. Customers are also responsible for ensuring that they are autonomous and fit to travel.
Pregnant women: Certain destinations may present potential risks to pregnant women or those who become pregnant and/or their unborn children. Prior to travel, Customers should inform themselves of the potential risks for pregnant women travelling abroad to the intended destination and the preventative measures to be undertaken. Transat cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions. Moreover, as there may be health risks associated with air travel, the air carrier may refuse pregnant women in the latter stages of pregnancy. In these cases, a medical certificate establishing the due date and fitness to travel may be required prior to departure. Please contact your travel agent or visit www.transat.com for further information.
 
Force majeure
Transat shall not be liable for any claim, loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, whether mental or physical, resulting from any delay, cancellation, accident, illness, injury or death resulting from, but not limited to:
• Any act of God or force majeure or of a third party;
• Any war, revolution, insurrection, riot, embargo, terrorist act or consequences thereof, a closure of borders or airspace, nuclear disaster or any other unlawful act against public order or authority or any consequences thereof;
• Any fire, flood, explosion, earthquake, volcanic eruption, epidemic, pandemic, quarantine, public health emergency, storm, lightning, hurricane, tornado, tropical storm or any other adverse weather conditions;
• Any accident to or malfunction of an aircraft, ship or any equipment used in connection therewith, loss of or hijacking of an aircraft or a ship, or any shortage of or inability to provide labor, fuel or facilities;
• Any strike, lockout, labor relations issues or other industrial disturbance, whether involving Transat employees, employees of its suppliers or others upon whom Transat relies;
• Any decision of any governmental authority or legislative body having jurisdiction and whose action or inaction may affect the conduct of Transat’s operations, including but not limited to a travel advisory issued by a government;
• Any default from a supplier upon whom Transat relies for the performance of the whole or any part of the Services described and provided herein;
• Any natural phenomena that may occur, causing temporary or permanent changes to the natural landscape; or
• Any other causes beyond the reasonable control of Transat, whether actual, threatened or reported, which may interfere with Transat’s operations or that of its suppliers.
 
Exclusion of liability
Transat makes arrangements with air carriers, hoteliers, local tour operators and other independent parties to provide Services to the Customer. Although Transat takes care in selecting its suppliers, it has no control over them and cannot be held responsible for their actions, omissions, faults or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. Services provided are subject to the conditions imposed by the suppliers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements. The terms and conditions of this section shall extend to and benefit all of Transat’s representatives, agents and employees.
 
Sports and other activities described on www.transat.com are provided for information purposes only and are not meant to incite Customers in any way to participate in them. Transat, Christine Wilson, Flight Centre and Taylored Pickleball Academy cannot be held responsible for any accident or mishap occurring at destination during the practice of any sport and/or activity in which Customers participate of their free will and initiative.

Excursions
Optional excursions, à la carte visits, sightseeing tours or other activities (hereinafter, the “Excursions”) may be offered by Transat on behalf of local suppliers for an additional fee. These Excursions are purchased at the Customer’s sole risk and Transat shall not be held liable for the quality or safety of such Excursions that are organized and conducted by a third party supplier who may adhere to security standards and norms that may differ from those of the Customer’s country of origin. Any written or verbal contract and representation for such Excursions shall be deemed to have been made between the Customer and the supplier of such Excursions and shall be undertaken at the Customer’s own risk of loss, damage or injury.
 
Confidentiality
Transat is committed to protecting the personal information of its Customers and their right to privacy in accordance with applicable laws. We invite you to consult our Privacy policy on www.transat.com.
 
Comments and claims
Should any problem occur at destination, the Customer must immediately contact the Transat destination representative. Alternately, the Customer must contact the local representative, hotel manager or Transat directly at the following email address: customerrelations@transat.com. If a problem cannot be resolved or dealt with immediately, Customers are requested to forward their comments or claims in writing to their travel agent or Transat within 30 days of the date of return.
 
Applicable law
This contract is deemed to be executed and governed by the laws of the province of Canada in which the departure is made.

Severability
The voiding of one or other of the clauses hereto shall neither annul nor invalidate these terms and conditions.