DESTINS BY DORSEY, LLC

TRAVEL SERVICE AGREEMENT

This Travel Service Agreement (“Agreement”) outlines the terms under which Destins by Dorsey, LLC (“Company,” “we,” “us”) provides travel planning and booking services to the traveler(s) (“Traveler,” “you”).

By submitting a deposit, making a payment, or confirming a booking, you acknowledge you have read, understand, and agree to these Terms & Conditions for yourself and all members of your travel party (including minors, if applicable).

1) RESERVATIONS & TRAVELER INFORMATION

A. Required Identification

• Reservations must be made using the Traveler’s full legal name exactly as it appears on the government-issued ID/passport that will be used for travel.

• If a name correction is requested after documents are issued or suppliers have ticketed/confirmed services, Traveler is responsible for all supplier penalties/fees and any additional costs.

B. Deposits

• All reservations require a non-refundable deposit paid to the Company. No exceptions.

• We do not begin booking or confirming travel components until the required deposit is received and cleared.

2) PASSPORTS, VISAS & ENTRY REQUIREMENTS

A. Traveler Responsibility

• Travelers are solely responsible for obtaining and carrying all required travel documents, including passports, visas, vaccine documentation (if applicable), and entry/exit forms.

• Many destinations require passports to be valid at least six (6) months beyond travel dates, and some require blank visa pages.

• Requirements vary by citizenship. Guidance we provide is typically based on U.S. citizen travel; non-U.S. citizens must confirm entry requirements with the appropriate consulate/embassy.

B. Accuracy of Submitted Information

• Travelers must provide accurate personal details (name, DOB, gender, address, contact info, etc.) and review invoices/documents promptly.

• Destins by Dorsey, LLC is not responsible for denied boarding, missed travel, or supplier penalties caused by incorrect or late Traveler-provided information.

3) CHANGES (INCLUDING NAME CHANGES)

• Any requested change to a booking (for any reason) may result in:

  1. a $100 Company service fee, plus

  2. all supplier change/cancel/reissue fees, fare differences, and penalties.

• This includes changes to names, dates, flights, hotel details, transfers, and removal of services (including optional tours).

• Airline name changes may require cancellation and rebooking under the airline’s rules; this can mean higher pricing and additional penalties.

• Changes requested after departure are subject to local/vendor pricing at the time of change and must be paid as directed (often directly to the supplier).

• Unused services are non-refundable.

4) PAYMENTS, LATE FEES & CANCELLATIONS

A. Payment Options

• Travelers may pay in full at booking or follow an approved installment plan if offered for the trip.

• Payment due dates are firm. If a payment is 30 days past due, the reservation may be cancelled automatically, and all paid amounts may be forfeited based on supplier rules and this Agreement.

B. Final Payment

• If final payment is not received by the deadline, the reservation may be cancelled and all funds paid may be forfeited (including deposits), subject to supplier penalties.

C. Reinstatement of Cancelled Reservations

• If your reservation is cancelled and you request reinstatement within 14 days, a $250 reinstatement service fee (international tours) will apply and must be paid before we attempt to restore services.

• Reinstatement is not guaranteed and depends on supplier availability and rules.

D. Cancellations Must Be in Writing

• All cancellations must be submitted in writing (email is acceptable). The effective cancellation date is the date/time we receive written notice.

E. Refund Policy (Important)

• Destins by Dorsey, LLC does not guarantee refunds. Travel is governed by supplier contracts (hotels, airlines, tour operators, etc.) that set their own penalties.

• If you cancel, you may be eligible for reimbursement only through travel insurance 

F. Travel Insurance

• Travel insurance is strongly recommended for all travelers. It may help protect your investment for covered reasons (medical, trip interruption, supplier default coverage depending on policy, etc.).

5) TRAVELER ACCOMMODATIONS

A. Roommate Matching (International Tours)

• Roommate matching may be available for select tours.

• To participate: select Double Occupancy and complete the roommate survey.

• Matches are typically confirmed once both travelers are at least 75% paid.

• Roommates agree to share accommodations for the entire trip. The Company is not responsible for interpersonal conflicts.

• If new room arrangements become necessary, each Traveler is responsible for securing and paying for their own accommodations. The Company is not required to provide or cover additional lodging.

B. Group Experience & Conduct

To protect the quality of the group trip, the Company may refuse participation or remove a traveler whose conduct is disruptive, unsafe, or negatively impacts others (including intoxication, illegal drug use, harassment, or repeated disregard for group rules).

• Any costs related to removal, early return, alternative travel, or cancellations are the Traveler’s responsibility.

• Unused services are non-refundable.

C. Photo/Video Release

• Travelers grant permission for the Company to capture photo/video during the trip and to use the content for marketing and promotional purposes without compensation, unless the Traveler notifies the Company in writing prior to travel.

6) AIR TRAVEL TERMS

A. Luggage

• Unless otherwise stated, travelers should plan for:
  Option 1: 1 checked bag + 1 personal item OR
  Option 2: 1 carry-on + 1 personal item

• Baggage fees and rules are set by airlines and may change at any time.

B. Airline Schedules, Seats & Missed Flights

• Airlines control schedules, routing, seat assignments, and operational changes. We are not responsible for airline delays, cancellations, missed connections, schedule changes, or seat reassignments.

• If an airline requires tickets to be issued early (common during high demand), Traveler may be required to pay sooner than originally planned to secure the fare/space. If payment is not made, seats may be released and rebooking costs become the Traveler’s responsibility.

C. Airline Ticketing & Refundability

• Once ticketed, airline fares are typically non-refundable and may be subject to change fees and fare differences.

D. Frequent Flyer Programs

• Mileage accrual and eligibility are determined solely by the airline. Discounted or private fares may earn reduced or no miles. Provide your frequent flyer details early and confirm at check-in.

E. Communicating Flight Changes

• If you change flights directly with the airline, you must notify the Company in writing. If we are not informed, we are not responsible for missed transfers or land services impacted by the change.

7) HOTEL TERMS

A. Room Types & Bedding

• Room types and bed configurations are request-based and not guaranteed. Final assignment is at the hotel’s discretion.

• Triple/quad rooms often have two beds. Single rooms may be smaller than standard.

B. Check-In/Check-Out

• Standard check-in is typically after 3:00 PM and check-out is typically by 12:00 PM, unless otherwise stated by the property.

C. Hotel Standards Abroad

• International hotel amenities (including air conditioning) may differ from U.S. expectations and may be limited seasonally or by local standards.

D. Substitutions

• If necessary, we may substitute accommodations or components of equal standard due to availability, operational needs, or circumstances beyond our control.

8) MEALS, TRANSFERS, TOURS & GRATUITIES

A. Meals

• Meals are included only as stated in the itinerary. Beverages are not included unless specifically noted.

• Dietary requests must be submitted in writing at least 4 weeks before departure. We will communicate requests but cannot guarantee accommodations.

B. Transfers

• Transfers are provided only as outlined in the itinerary and may depend on purchasing airfare through the Company (when applicable).

• Land-only travelers or travelers arriving/departing outside scheduled dates are responsible for their own transfers.

• Delays due to immigration/customs/baggage/flight issues may require Travelers to arrange alternate transportation at their own expense.

C. Itinerary & Sightseeing

• Itinerary times are approximate and may change due to weather, traffic, operational concerns, holidays, or vendor adjustments.

• Travelers are responsible for arriving on time for scheduled activities. Late arrivals may be treated as a no-show with no refund.

D. Gratuities (Escorted Tours)

Suggested daily tips (unless otherwise noted):

• Driver: $7 per person, per day

• Tour Guide: $8 per person, per day

9) HEALTH, SAFETY & ACCESSIBILITY

A. Health Requirements

• Consult your healthcare provider and review guidance from public health authorities prior to travel.

• If you become ill during travel or arrive with symptoms that require medical attention, you may be separated from group activities for safety. All related costs are the Traveler’s responsibility.

B. Travelers With Disabilities

• Choose an itinerary appropriate for your physical abilities. Many tours involve walking, stairs, uneven ground, and fast-paced schedules.

• If assistance is required, you must travel with a companion who can provide that assistance. Tour staff cannot provide personal care.

• Notify the Company of accessibility needs prior to booking so we can evaluate feasible options; accommodations cannot be guaranteed.

C. International Accessibility Limitations

• Many international properties and transport services are not required to meet U.S. ADA standards and may not accommodate wheelchairs, scooters, or walkers due to space constraints.

10) ASSUMPTION OF RISK, LIABILITY WAIVER & DISPUTE RESOLUTION

A. Independent Suppliers

Destins by Dorsey, LLC acts as a travel services organizer/agent and does not own or operate airlines, hotels, transportation providers, or tour operators. These suppliers are independent contractors. We are not liable for their acts, omissions, negligence, or failures.

B. Assumption of Risk

Travel involves inherent risks including injury, illness, delays, accidents, criminal activity, weather events, and other circumstances outside Company control. By participating, you voluntarily assume these risks for yourself and your travel party.

C. Limitation of Liability

The Company is not responsible for loss, damage, injury, death, delay, or inconvenience caused by events beyond our control including (but not limited to) acts of God, government actions, war, terrorism, strikes, mechanical breakdowns, supplier overbooking, or civil unrest.

D. Emergency Medical Authorization

You authorize the Company and/or suppliers to arrange emergency medical care if necessary. You are responsible for all associated costs.

E. Binding Arbitration

Any dispute arising from this Agreement or travel services shall be resolved through binding arbitration.

11) VOLUNTARY PARTICIPATION & SIGNATURE

By signing, you confirm:

• You have read and agree to these Terms & Conditions

• You accept responsibility for all travelers on your reservation

• You understand cancellation/change penalties and refund limitations

• You accept the assumption of risk and liability terms