TERMS & CONDITIONS
The WanderLuxe Boutique is excited to help you with your travel experience. The WanderLuxe Boutique strives to bring you the best travel experiences. Before making a reservation or purchasing one of our travel packages, please review these Terms and Conditions thoroughly. By submitting a deposit or payment, and/or signing this document you are agreeing to and are bound by the terms and conditions presented in this document.
The following Terms & Conditions (the “Agreement”) describe what you can expect from us. The terms “we”, “us”, and “our” refer to The WanderLuxe Boutique and the terms “you”, “client”, “passenger”, or “guest” refers to you, the traveler and all people in your traveling party.
TRAVELER/PASSENGER AGREEMENT: The WanderLuxe Boutique will work with you to provide a travel experience. The WanderLuxe Boutique does not provide travel services. We partner with tour operators, transport service providers and accommodation service providers, including, but not limited to airlines, coach, rail, cruise line operators, hotels, and resorts to create the travel experience for you. As the passenger, you understand that The WanderLuxe Boutique acts as an intermediary between you, the passenger, and the suppliers.
The WanderLuxe Boutique does not own, operate, manage, or control any of the independent suppliers of service and is not liable for their acts or omissions.
The WanderLuxe Boutique's obligations to you are to make travel arrangements on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standard. Requests cannot be guaranteed.
All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. You understand that your legal recourse is against the specific provider, not The WanderLuxe Boutique. As a result, The WanderLuxe Boutique is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party.
PAYMENTS, REFUNDS, AND RESERVATION CHANGES
PAYMENT TYPES: We accept all major credit cards and debit cards. We also accept payments over the phone, during business hours. Clients who choose to make payments via phone are required to complete a credit card authorization form and send a copy of a non-expired state identification card.
DEPOSITS: A deposit is due at the time of reservation. No rooms or flights are held until deposit is received. All deposits are non refundable and non transferable. This is because we have contractual agreements with airlines, hotels, and other vendors that will not allow us to obtain refunds. Deposits are due within two days of receiving a quote or placing a “hold” on a reservation. All quoted prices are subject to change until deposit is paid.
PAYMENT PLANS: The WanderLuxe Boutique is happy to offer monthly payment plans for your convenience. Payments can be made by calling our office at 347.842.0529 during normal business hours or automatically online. If you opted for a payment plan and would like to complete your payment early, please call the office during normal business hours. Payment can also be made in full at the time of booking if the tour still has available space.
FINAL PAYMENT: All reservations must be paid in full on or before the final due date. Any reservation not paid in full on or before the final due date is subject to cancellation, with no notice and no refund will be made.
LATE PAYMENTS: Payments are considered late after 5 P.M. on payment due date. Payments not received by this time will incur a late payment fee of $100.00 per occurrence. Late fees will be added to your invoice or invoiced separately and are due when the missed payment is paid. Three late payments will result in cancellation of your reservation.
RESERVATION CHANGES: Minor changes to existing reservations will incur a $75.00 per person charge plus any additional supplier charges, including name changes, removal and or addition of services, optional tours, and transfers, etc.
Major changes to existing reservations, such as a changing of destination after a trip has been booked, change of flight schedule, airline, etc., is considered a new
reservation, and requires changes to the existing reservation(s), which will incur any
applicable suppliers change fees plus a $350 Modification Fee for individual reservations and $750 for groups of 10-20. The Modification Fee for groups larger than 20 is based on group size and destination and will be reflected on the groups booking page. The Modification Fee for groups will be equally divided amongst the passengers.
RESERVATION REINSTATEMENT: If your travel reservations have been canceled, and you would like to reinstate your reservation, you must contact us within 14 calendar days. A reinstatement fee of $250 will be added to your invoice and must be paid prior to reinstatement of your reservation.
REFUNDS: All payments to The WanderLuxe Boutique are non-refundable and non transferable. This is because The WanderLuxe Boutique has contractual agreements with airlines, hotels and other vendors that will not allow us to obtain any refunds. This way we can keep our package prices competitive and allow you the convenience of making monthly payments toward your vacation.
LAST MINUTE RESERVATIONS: There are times when last minute vacations are requested, if services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply. Last minute reservations must be made no later than 60 days prior to departure and will incur a $250.00 Expedite Fee.
SCHEDULE CHANGES: In the event of an airline schedule change, WanderLuxe Boutique will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. The WanderLuxe Boutique is not responsible for schedule changes including, when applicable, changes in routing, and or the number of stops in the itinerary. The WanderLuxe Boutique is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by the airline. In the event of any change in flight itinerary made directly between passengers and the airline, it is the passengers’ responsibility to advise The WanderLuxe Boutique of changed flight details in writing at amber@wanderluxeboutique.com. The WanderLuxe Boutique cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed and we have not been notified.
CANCELLATIONS: Upon confirmation of a reservation, all cancellation requests must be submitted in writing to amber@wanderluxeboutique.com. If you do not receive a response to your cancellation request within 48 hours, please contact 347-842-0529. Please be advised that any payments made prior to cancellation are non-refundable
and non-transferable. We understand that life happens and sometimes plans change, because of this we strongly encourage you to purchase travel insurance to protect your investment.
GENERAL TRAVEL INFORMATION
REQUIRED IDENTIFICATION: Clients are required to make reservations in the full name that is listed on his/her government issued identification that will be used for travel. Clients are responsible for ensuring that their name and birthdate is correct on all documents. If you need to make any changes to a name or birthdate after travel documents have been issued, clients will be responsible for all name change fees, if applicable.
INTERNATIONAL TRAVEL: All clients participating in international travel are required to be in possession of a valid passport. Passports should be valid for at least six months after the travel departure date and should have at least two blank pages. Children are also required to have valid passports. For more information, please visit www.travel.state.gov.
CRUISES: Cruise itineraries, cruise cabins and ships are subject to change without notice. The WanderLuxe Boutique takes no responsibility for ship substitutions, cabin changes or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees. In the event of the unexpected we strongly suggest for all cruise passengers to have a valid passport in their possession while cruising.
AIRLINES: Airline schedules and flights are subject to change without notice. The WanderLuxe Boutique is not responsible for penalties incurred for tickets, international or domestic, due to schedule and/or flight changes or missed flights. In the case that The WanderLuxe Boutique purchases airline tickets on your behalf, The WanderLuxe Boutique will follow the airline's policies, which are subject to change at any time. Most airline tickets require immediate and full payment of the airfare upon booking. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.
The WanderLuxe Boutique aims to use major airlines for their flights. In certain situations,
discount carriers may be used. In the case where the airline policy conflicts with this policy, the airline policy will prevail, with the exception of the luggage requirement stated in the group vacation itinerary if applicable. The WanderLuxe Boutique is not responsible for the services and policies imposed by the airlines.
• Airline Seat & Assignment: The airline bears the sole responsibility and authority of seat assignment and service class. The WanderLuxe Boutique will put forth best efforts to select the passenger’s desired seat and class. WanderLuxe Boutique is not responsible for any changes made by the airline.
• Frequent Flyer Programs: All passengers are responsible for contacting their airline directly regarding mileage eligibility, accrual, and frequent flyer information, rules and eligibility.
• Name Changes: Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time or rebooking. Once airline tickets are issued, further name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. The WanderLuxe Boutique will not be held responsible for the denial of services by a carrier due to any name discrepancies. WanderLuxe Boutique must be advised of name changes in writing at
amber@wanderluxeboutique.com.
• Schedule Changes: In the event of an airline schedule change, WanderLuxe Boutique will make every effort to inform passengers of the schedule change and updated flight schedule prior to departure. However, The WanderLuxe Boutique is not responsible for schedule changes including but not limited to, changes in routing and/or number of stops. The WanderLuxe Boutique is unable to provide any compensation for schedule changes, seat assignment changes, cancellation, or delays imposed by any airline. In the event that any change in flight arrangements are made directly between the passenger and their airline, it is the passengers responsibility to advise The WanderLuxe Boutique of said changes in writing at amber@wanderluxeboutique.com. The WanderLuxe Boutique is not responsible for land services, arrival and/or departure transfers if flight information is changed without its knowledge.
• Luggage (Airlines): All airlines have their own rules regarding checked and carry-on luggage. This includes size, weight, and charges for luggage. It is the passenger’s responsibility to know and abide by the airline’s luggage rules and regulations. The WanderLuxe Boutique is not responsible for any luggage fees or lost or damaged luggage.
DOMESTIC TRAVEL: If you are traveling within the United States or any of its territories, valid state issued identification with photo is required. Examples of acceptable identification are a driver’s license, state identification with photo, or a valid passport.
PASSPORTS AND VISAS: Passengers are solely responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. WanderLuxe Boutique will not be held responsible for lack of proper identification. Lack of proper identification is not a covered reason under most travel insurance policies. Passports are required to be valid for at least\months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel description pertains to US citizens only. Please refer to the proper guidelines set up by the United States Government. For more information on Visas please visit www.travel.state.gov.
Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements.
FELONIES AND MISDEMEANORS: If you or anyone in your party has a criminal record, it is up to the client to make sure prior to booking a trip that they are free to leave the country and that the country they are traveling to allows entry into that country. The WanderLuxe Boutique is not responsible for researching these laws.
TRAVEL PROTECTION: Missing a vacation is bad enough. Losing the money you invested for your vacation is even worse. Therefore, we highly recommend Travel Protection that helps provide coverage for Trip Cancellation, Interruption, Baggage Loss or Delay, Medical Expenses and more. The WanderLuxe Boutique does not guarantee coverage with any travel insurance policy, this is a contract between you and your travel insurance provider. We will gladly offer you companies to choose from. Please read the insurance policies carefully and make an informed decision.
TRAVEL DOCUMENTS: Provided full payment is received no later than your Final Payment Due date, travel documents and travel instructions will be sent via email and/or mail 30 days or earlier prior to travel. If paper documents are requested when e documents are available, documents will be delivered via USPS approximately 14-21 days prior, and a fee of $50.00 will apply. A complete street address is required (PO boxes are not accepted).
CHILDREN: All children under 18 must be accompanied by an adult. Minimum age for children on most tours is 6 months. Minimum age for South Africa and Dubai Tours is 12. Minimum age for European Tour programs is 12. Minimum age for cruise tours is 6 months old, and the child must sail in a cabin with an adult over 25 years of age. Discounts for children sharing a room as third person may apply to children under 12 at some resorts on Caribbean and Mexico Tours.
Accompanying adults are responsible for the safety of their children including providing any necessary safety equipment (such as infant/child seats) where appropriate. Please
note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be traveling with an adult other than his/her parents, or with only one parent, a notarized letter written by the parents, or non traveling parent, granting authorization to travel, including the dates of travel should be
carried. It is the responsibility of the client to make sure proper documentation for the child is obtained.
PRICING: Pricing does not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions.
Pricing is correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, The WanderLuxe Boutique reserves the right to re-invoice for the correct price or service.
HEALTH, SAFETY, SPECIAL REQUIREMENTS
Health Requirements: It is the responsibility of all travelers to ensure that you are aware of any health requirements for your travel destination and to ensure that you always carry all necessary vaccination documentation with you.
Passengers with pre existing health conditions should check with their healthcare provider to ensure your ability to travel prior to securing a reservation for a vacation. Any person who arrives at the destination ill with an apparent fever or becomes ill during the tour, will be removed from the group, and directed to a local medical facility for diagnosis. Only upon clearance by a n accredited medical facility will the passenger be allowed to resume travel with the group. All costs associated with medical treatment and related expenses such as additional hotel nights, transportation not included in the original itinerary, will be the sole responsibility of the passenger. Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. You can visit the U.S. Department of Transportation at www.transportation.gov for a list of such countries that this applies to.
Contact your primary care physician for up-to-date requirements. You can also check the World Health Organization at www.who.int/en/, Centers for Disease Control and Prevention at www.cdc.gov, or the State Department at
travel.state.gov/content/travel/en/international-travel.html for information and travel advisories.
If you have food allergies, medical requirements, etc., please inform WanderLuxe Boutique in writing at amber@wanderluxeboutique.com.
Medical Services: There may be times when passengers may require medical attention. Should medical attention be necessary, local services will be contacted. All resulting charges will be the responsibility of the traveler. The WanderLuxe Boutique is not responsible for the services provided. It is strongly encouraged that all travelers secure travel insurance in case there is an unforeseen need for medical assistance.
DISABLED TRAVELERS
The WanderLuxe Boutique curates travel experiences to be enjoyed, but some excursions and activities may be strenuous. We understand that everyone may not have the same capabilities, so if you or anyone in your traveling party requires any form of assistance, including but not limited to, physical, sight or hearing impairments, you are required to notify The WanderLuxe Boutique prior to making a reservation. We will review the itinerary with you, as well as the physical requirements of the vacation to determine if we can work with your disabilities. If it is decided that the tour/vacation works for you and additional services are needed, you must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. To participate in escorted tours, passengers must be able to understand and follow the instructions given by the Tour Director at all times, both for the successful operation of the tour as well as for everyone’s safety. Travel itineraries are subject to change prior to or during the vacation for various reasons outside of The WanderLuxe Boutique’s control. If this occurs, the vacation may not be the best choice for you. You agree to hold The WanderLuxe Boutique harmless if this occurs and you are unable to fully participate in the tours/vacation. No refunds, partial or otherwise will be provided in the case of an unscheduled itinerary change.
Wheelchairs & Walkers: Travel within the U.S. Pursuant to the Americans with Disabilities Act, The WanderLuxe Boutique will use our best efforts to accommodate travelers with disabilities to the extent possible and consistent with the specific tour itinerary/activities. Nevertheless, you may find that certain tour features may not be accessible to the extent that a wheelchair, scooter, or other special equipment to participate are required. We cannot provide individual assistance to travelers with wheelchairs or other mobility devices. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters. The WanderLuxe Boutique will try to accommodate special access needs but does not guarantee that it will be able to do so in all cases.
Service Animals: Passengers on U.S.A escorted tours who require a service animal because of a disability must contact The WanderLuxe Boutique prior to making a reservation. Passenger is responsible for knowing and abiding by the travel policies of the carriers and hotels/resorts. Service animals cannot be accommodated at international destinations.
The WanderLuxe Boutique, its shareholders, directors, officers, employees, and affiliates, (collectively “The WanderLuxe Boutique”) does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessels, bus, van, or other transportation companies., local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, The WanderLuxe Boutique is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party.
Without limitation, The WanderLuxe Boutique is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, items listed in the force majeure clause, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associate with or bites from animals , pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of The WanderLuxe Boutique. In addition, I release WanderLuxe Boutique from its own negligence and assume all risk thereof.
FORCE MAJEURE
There may be times when either party is unable to perform, or complete performance, under the travel contract for reasons out of each other’s control. These are called Force Majeure events and if occurs, make performing under the contract inadvisable, commercially impracticable, illegal, or impossible. Events that may trigger this provision include, but are not limited to, acts of God, acts of government, acts or war or civil unrest, insurrections or revolts, military action, strikes or other labor activities, criminal or terrorist activities or any kind, or in the event that a force majeure occurs, the parties will look to and follow the cancellation policies of the suppliers and what is stated in the travel proposal and these terms & conditions. Any changes to those policies are at the sole discretion of the supplier if applicable, and The WanderLuxe Boutique. Passengers will be informed of their options if a force majeure event occurs.
PHOTOGRAPH/VIDEO RELEASE: The WanderLuxe Boutique may take photographs and/or video of its trips and trip participants. Trip participants grant The WanderLuxe Boutique permission to take photographs/videos, and grant permission for it to be used for promotional and/or commercial use without payment of any compensation to participants.
Covid-19 Waiver of Liability
In Spring 2020, the World Health Organization (WHO) declared the Novel Coronavirus (COVID-19) a worldwide pandemic. The Center for Disease Control (CDC) issued several preventative measures to combat the virus, such as frequent hand washing, wearing a mask or face covering and keeping at least 6 feet away from others. If contracted, this virus has the ability to cause the traveler serious and severe illness. For more information on the COVID-19 virus, please visit the CDC website at www.cdc.gov.
By signing below, I understand and agree to the following:
1. COVID-19 is a highly contagious virus that can be spread via person to person contact;
2. After reasonable inquiry, The WanderLuxe Boutique provided me with the best available information regarding the pandemic-protective policies and practices of the vendors and suppliers in my travel itinerary.
3. Supplier(s) of The WanderLuxe Boutique may have policies in place to help prevent the spread of COVID-19. The WanderLuxe Boutique is not the drafter or holder of those policies and I understand that these policies can change at any time;
4. I understand that the supplier(s) may not apply those policies as diligently as the policies suggest and even if the supplier makes a good faith effort to enforce its good practices, some travelers may simply refuse to cooperate;
5. I understand that each state/country institutes their own pandemic-protective policies and regulations. I further understand that I am responsible for knowing, understanding and abiding by the pandemic-protective policies and procedures regarding COVID-19 of all state(s)/country(ies) listed in my travel itinerary, including any policy updates. I also understand that I may be denied entry into the country for reasons within or outside of my control;
6. I understand that by traveling, I can be subject to voluntary or involuntary quarantine either at home or in the traveled location(s);
7. I am responsible for knowing, understanding and abiding by the pandemic protective policies and procedures regarding COVID-19 of all vendors used in my travel itinerary, including any policy updates;
8. With full awareness and appreciation of the risks involved, I, for myself, and on behalf of my traveling companions, including, but not limited to, my family, spouse, estate, heirs, executors, administrators, assigns, and personal representatives, assume all risks of travel and hereby forever hold harmless, waive, discharge, and release The WanderLuxe Boutique its officers, agents, independent contractors, affiliates, employees, successors, and assigns (collectively the “Released Parties”) from any and all liability, claims, demands, actions, and causes of action, directly or indirectly arising out of or related to any loss, damage, or injury, including death, that may be sustained by me related to COVID-19 whether caused by the negligence of the Released Parties or any third-party vendor or supplier partnering with The WanderLuxe Boutique.
9. I agree to indemnify, defend, and hold harmless the Released Parties from and against any and all costs, expenses, damages, claims, lawsuits, judgments, losses, and/or liabilities (including attorney fees) arising either directly or indirectly from or related to any and all claims made by or against any of the Released Parties due to bodily injury or harm, death, loss of use, monetary loss, or any other injury from or related to my use of WanderLuxe Boutique services, or the services of The WanderLuxe Boutique suppliers or vendors, specifically related to COVID-19.
By signing below and/or submitting a deposit/payment, I acknowledge and represent that:
1. I am at least eighteen (18) years of age and fully competent.
2. I have read and understand the foregoing Waiver of Liability and signed it voluntarily on behalf of myself and my travel companions.
3. I agree that this Waiver of Liability shall be governed by and construed in accordance with North Carolina law, and that if any of the provisions hereof are found to be unenforceable, the remainder shall be enforced as fully as possible and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit enforcement of the Waiver of Liability as a whole.
Signed,
_________________________