These terms and conditions (“Terms and Conditions”) govern the relationship between TBD Travel Services Inc. (“TBD” and/or “we/us/our”) and you, the purchaser and/or traveler (“Client” and “passenger” and “you/your”). By planning travel with TBD, you agree to be bound by these terms and acknowledge that TBD acts solely as a booking agent for disclosed principal supplier tour operators, cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services (“Supplier(s)”) and is not the source or provider of the travel services. These terms include warranties and disclaimers and exclusions of liability and may restrict your rights and remedies and provide protection to TBD.
1. USE OF TBD SERVICES, ACCESS AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into
this Agreement and to make travel bookings with TBD. You agree to be financially responsible
for all of your travel bookings made on behalf of yourself and any member of your traveling
party and warrant that all information supplied by you on behalf of yourself, members of your
household, or others for whom you are authorized to transact business with us is true and
accurate. You agree that you will only make legitimate reservations or purchases with TBD and
its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent
reservation is prohibited.
All bookings are accepted by TBD as an agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier that you have selected as a service provider on an itinerary you have approved.
2. PAYMENTS AND CANCELLATIONS
You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through TBD. By submitting a credit card authorization form to TBD,you agree to allow TBD to use your payment method to purchase travel products from our Suppliers on your behalf. EXCEPTING IN CASES OF FRAUD, YOU AGREE NOT TO FILE ANY DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF VTC OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF TBD OR ITS SUPPLIERS. IF YOU ATTEMPT TO CHARGEBACK, REVERSE OR RECOLLECT A PREVIOUSLY AUTHORIZED TRIP PAYMENT, TBD RESERVES THE RIGHT TO COLLECT ALL ADDITIONAL COSTS, FEES AND EXPENSES ASSOCIATED WITH SUCH CHARGEBACK, REVERSAL OR RECOLLECTION, INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES.
All payments for travel are due prior to departure according to each Supplier’s terms and
conditions of booking. You understand that failure to make final payment or any violation of a
Supplier’s conditions of purchase may result in cancellation of your reservations, in your being
denied access to any flights, tours, hotels, cruises, or other travel services, or in your forfeiting
any monies paid for your reservations. In some cases, there is NO REFUND once a booking is
made and under deposit. You may not be entitled to a refund if you change or cancel your
travel plans after confirmation of a booking. All cancellation requests must be sent to TBD in
writing. As a result of cancellation, third-party Supplier’s cancellation penalties will apply.
Cancellation fees will be charged to the credit card or other payment method you authorized to
pay for travel services or deducted from the Supplier’s refund.
3. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION
REQUIREMENTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other
documents required by applicable government regulations. When traveling domestically or
internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of
Homeland Security (DHS) advise that everyone carry acceptable identification in order to board
a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-
information/acceptable-ids; examples are DHS-designated enhanced driver’s license, Passport,
a foreign government passport. The name, date of birth and gender that appears on the
identification card must exactly match the same such data that is listed on airline ticket(s) and
booking records. You acknowledge any failure to strictly comply with these requirements may
result in denied boarding or an undue delay at an airport security checkpoint causing Client to
miss flight(s), and subsequent scheduled travel bookings on cruises and tours.
WHEN YOU RECEIVE ANY AND ALL TRAVEL DOCUMENTS, IT IS YOUR RESPONSIBILITY TO REVIEW AND VERIFY ALL INFORMATION FOR ACCURACY. CONTACT TBD IMMEDIATELY IF CHANGES OR CORRECTIONS ARE REQUIRED.
TBD strongly recommends that you take into account that certain countries will not admit a
passenger if their passport expires within six (6) months of the anticipated date of return. Non-
United States citizens may require additional documentation. Client is responsible to make TBD
aware when traveling on a passport from a country other than the United States of America.
TBD neither controls nor warrants the issuance of visas or approval of visa waivers related to
your travel. Should a visa not be issued, TBD is not responsible for lost payments made toward
the contemplated trip. Please note that rules of each country regarding entry and exit change
on a daily basis.
Children and infants also require travel documents. Minors traveling with one parent, and/or
without both parents, may be stopped and not admitted, unless authenticated and verified
consent forms are provided to the authorities; please see https://help.cbp.gov/s/article/Article-
3643 for additional information.
4. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country holds different views of past criminal offenses, whether within or outside of their
boundaries. If you have a current or prior criminal offense, contact that country directly for
entry and exit requirements. You can visit the US State Department Website for further
information about these requirements. See, https://travel.state.gov/content/travel.html. We
do not inquire about an individual’s criminal record in the interest of respecting our Clients’
privacy. For example, if traveling to or through Canada, individuals with a Driving While
Intoxicated (DWI) records should review current entry requirements. See:
https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-
canada/inadmissibility.html.
5. HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous materials on the aircraft.
(1) Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s
luggage or on the passenger’s person. A violation can result in five years’ imprisonment and
penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives,
compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives and radio- active materials. Examples: Paints, lighter fluid, fireworks, tear gasses, oxygen bottles, and
radiopharmaceuticals.
(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and
toilet articles carried in the passenger’s luggage and certain smoking materials carried on the
passenger’s person. For further information, each passenger should contact the relevant airline
representative(s) on their itinerary. Restrictions on hazardous materials are listed
http://www.tsa.gov/traveler-information/prohibited-items.
6. INSECTICIDE NOTICE
We recommend that you refer to the DOT list of airports in countries that require airlines to
treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is
on the DOT’s website and is updated from time to time: http://www.dot.gov/office-
policy/aviation-policy/aircraft-disinsection-requirements.
7. HEALTH/IMMUNIZATIONS
You must have the proper immunizations and health screenings and required documentation of
such immunizations and screenings before travel. TBD shall not assume responsibility for the
accuracy of health, vaccination, or documentation prior to departure or upon landing at the
final destination. In some cases, required inoculations must be recorded by Client’s health
practitioner on a valid vaccination certificate, which the Client must carry for proof of
inoculation. If you are concerned about taking any medications or receiving certain
Inoculations, check with your health practitioner BEFORE booking. Check the State Department
Web site http://travel.state.gov, for relevant information relating to travel to specific destinations, and the Center for Disease Control http://wwwnc.cdc.gov/travel/ relating to health issues related to travel.
8. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN
TBD shall not assume any responsibility for any air schedule changes. In rare instances, upon
departure from a country, certain departure taxes must be paid in cash only, and may vary in
price. Failure to use a reservation may result in automatic cancellation of all continuing and
return flights, as well as forfeiture of airfares.
Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary
fare provided otherwise.
Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours
prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time
for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure
time for domestic flights, and 72 hours prior for international flights.
9. RIGHT TO CORRECT ERRORS/OFFERS SUBJECT TO AVAILABILITY
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve
the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier
promotions are subject to availability and may change without notice. Prospective Clients are
advised to reserve early to avoid disappointment, increases in fares and additional late booking
fees.
10. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS AND
ALTERATIONS TO BOOKINGS
When tour, cruise or package prices are based on Suppliers’ contract rates, you will not be
entitled to any refund for any unused portion of travel. Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package for reason of failing to meet the minimum traveler requirements will be governed by the tour operator’s cancellation policy. If you decide to change any portion of your confirmed arrangements prior to departure or During your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to TBD. The Supplier may determine that alterations in itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the Supplier, and TBD bears no responsibility for any changes.
11. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
TBD acts solely as a booking agent for disclosed principal Suppliers and is not the source or
provider of any travel service. Each Supplier is an independent entity with its own management
and is not subject to the control of TBD. The Suppliers whose names appear in travel
documentation are those actually responsible for providing the travel services purchased, and
you consent to the use of those Suppliers.
BECAUSE TBD ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE THAT TBD IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. TBD HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH VTC, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILLFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, THEIR CANCELLATION AND REFUND POLICIES, FUEL INCREASES, BANKRUPTCY, OR CESSATION OF OPERATIONS AND OTHER MATTERS OUTSIDE OF TBD’S CONTROL, AND YOU HEREBY EXONERATE TBD FROM ANY LIABILITY WITH RESPECT TO THE SAME. TBD HAS SOLELY RECEIVED COMMISSION AND FEES FOR TRAVEL TRANSACTIONS AND CLIENT AGREES AND UNDERSTANDS THAT ANY RECOVERY FROM TBD WILL BE LIMITED TO THE AMOUNT OF COMMISSION AND FEES ACTUALLY RECEIVED BY TBD.
12. RISKS/SAFETY
Travel to certain destinations may involve greater risk than others. TBD urges Clients to remain
informed on a daily basis as to current news events, as well as to review travel prohibitions,
warnings, announcements and advisories issued by the United States Government prior to
booking travel to international destinations. Information on health and safety conditions in
various countries and the level of risk associated with travel to particular international
destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov,
http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov. The Smart Traveler
Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens
who are traveling to, or living in, a foreign country. STEP allows you to enter information about
your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and provided by going to
https://step.state.gov/step/.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, TBD DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. CLIENT’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CLIENT’S OWN RISK.
In the event of emergent health or safety concerns, once TBD has investigated the prevailing
situation, TBD shall have the sole and absolute discretion whether to proceed with any TBD
escorted trip or private departure, or to make alterations to the itinerary.
13. FORCE MAJEURE
TBD will not be in breach of these terms and conditions or otherwise be liable to you, for any
failure or delay in performing an obligation under this Agreement that is due to any of the
following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war,
terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication
facilities, including web host and internet service provider, breakdown or malfunction of
equipment, destruction of or serious damage to facilities, natural catastrophes including, but
not limited to extreme weather events, floods and volcanic eruptions, governmental acts or
omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of
availability of raw materials or energy, and any other unforeseen circumstance which is beyond
the control of VTC. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.
In addition, each of TBD’s Suppliers have terms and conditions which include Force Majeure
provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to,
and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or
arrangement in relation to the trip. Payment of any refund to you as a result of the non-
performance of any obligations hereunder shall remain in the sole and absolute discretion of
the Supplier, pursuant to their policies, although TBD shall use its reasonable efforts to secure
reimbursement for you where possible.
14. CLIENT CONDUCT
Each participant in any trip escorted by TBD is expected to act responsibly and adhere to all
behavior guidelines established by TBD and our Suppliers. TBD and all local Suppliers reserve
the right to remove you from any facility, hotel or resort property, tour location or means of
transportation if your health or your conduct appears to endanger yourself or others, disrupts
the general well-being of other clients on any element of your trip, or interferes with the
operation or security of the places we visit. In any such case, there will be no refund.
When you book with TBD, you accept responsibility for any damage or loss caused by you. Full
payment for any such damage or loss (reasonably estimated if not precisely known) must be
paid directly at the time to the accommodation owner or manager or other Supplier. You must
indemnify us for the full amount of any claim (also including legal costs) made against us. We
are not responsible for any costs incurred concerning a guest removed from a trip, or any
portion of a trip. You agree not to hold TBD or any of its related entities liable for any actions
taken under these terms and conditions. Baggage and personal effects are at all times the sole
responsibility of the participant.
15. CURRENCY FLUCTUATIONS
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations. TBD is not responsible for surcharges or foreign transaction fees imposed by Client’s credit card or bank.
16. TRAVEL INSURANCE
TBD OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND THEIR INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS NOT INCLUDED IN THE COST OF CLIENT’S ITINERARY TO PROTECT AGAINST THIRD PARTY SUPPLIER DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION FOR CRUISES, CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION; REPATRIATION, BAGGAGE; PERSONAL EFFECTS/LOST LUGGAGE; BAGGAGE DELAY, ILLNESS, JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. Without appropriate travel insurance, Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason, portions of the trip/tour may not be refunded and TBD’s and travel Suppliers’ cancellation penalties will apply resulting in the loss of monies up to the full cost of Client’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by TBD, however if you decline to purchase insurance, TBD will require that you execute an insurance waiver. TBD is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for any travel insurance selected. TBD CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.
17. RESERVATION OF RIGHTS: CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time.
Updated versions of the Terms will be provided to Clients, will be posted on our website and
are effective immediately on posting.
18. GENERAL
The laws of the State of Iowa govern these Terms and Conditions. You hereby consent to the
exclusive jurisdiction and venue of courts in Story County, Iowa in all disputes arising out of or
relating to travel bookings with TBD.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant
to applicable law including, but not limited to, the warranty disclaimers and liability limitations
set forth above, then the invalid or unenforceable provision will be deemed superseded by a
valid, enforceable provision that most closely matches the intent of the original provision and
agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute
the entire agreement between the Client and TBD with respect to travel bookings made with
TBD by any means, and it supersedes all prior or contemporaneous communications and
proposals, whether electronic, oral, or written, between Client and TBD with respect to
communications with TBD. A printed version of this agreement and of any notice given in
electronic form shall be admissible in judicial or administrative proceedings based upon or
relating to these Terms and Conditions to the same extent and subject to the same conditions
as other business documents and records originally generated and maintained in printed form.
ANY AIRLINE OPERATING UNDER BANKRUPTCY PROTECTION IS NOT COVERED BY THE TRAVEL INSURANCE BANKRUPTCY CLAUSE. SHOULD THAT AIRLINE CEASE FLYING, COVERAGE IS NOT IN FORCE. LIKEWISE ANY SUPPLIER IN BANKRUPTCY IS NOT COVERED UNDER TRAVEL INSURANCE. IT IS THE CLIENT’S RESPONSIBILITY TO KNOW WHO IS IN BANKRUPTCY.
IT IS THE PASSENGER’S RESPONSIBILITY TO HAVE APPROPRIATE DOCUMENTS FOR IDENTIFICATION. IT IS THE PASSENGER’S RESPONSIBILITY TO READ ONLINE OR IN THE BROCHURE FROM TOUR COMPANIES AND BE AWARE OF ANY CANCELLATION PENALTIES. IT IS THE PASSENGER’S RESPONSIBILITY TO BE INFORMED OF ANY STATE DEPARTMENT WARNINGS WHERE THEY ARE TRAVELING. THEY ALSO NEED TO BE AWARE OF ANY HEALTH RISKS AND TAKE THE APPROPRIATE PRECAUTIONS.
CANCELLATION POLICY
Cancellation penalties could be up to 100% of the cost of your vacation. If you do not purchase insurance, you are responsible for any cancellation penalties. Maranda Dress and TBD Travel Services Inc. are not responsible for any cancellation penalties and your deposit (hotel only) is not refundable after your initial deposit, if you need to cancel. Maranda Dress and TBD Travel Services Inc. are not liable or responsible for any expenses incurred as a result of cancellation & interruption, emergency medical/transportation, loss of baggage & personal effects, flight & travel accident, and/or rental car physical damage if insurance is not paid.
Price changes by the Travel Supplier
Once payment has been applied to a booking and up until the time of departure, Maranda Dress and TBD Travel Services are neither responsible for nor obliged to honor any discounts, specials or promotions offered by suppliers of travel products. We are not responsible for checking to see if any prices have been reduced.