General Information

• For 50%, 75% and 100% penalties, we penalize the Total Fare. Total Fare is defined as Cruise Fare, Air Supplement, Transfer Services and Pre/Post Cruise Vacation Packages.
• • For full 100% penalties, the refund will only include: Government Taxes & Fees and Optional Prepaid Gratuities.
  • If the booking is made with a reduced deposit and the booking cancels in penalty period, the penalty amount defaults to the standard deposit.
  • If the 50% or 75% penalty is less than the standard deposit amount, the penalty amount defaults to the standard deposit.
  • If the 3/4/5th guest cruise fare is less than the penalty amount, we will keep the cruise fare plus the non-commissionable fare up to, but not exceeding the net penalty amount.
• Full commission is paid for all bookings that cancel and are assessed a penalty equal to 100% of the total fare.
• No-Show Bookings: We penalize 100% of the Total Fare. The refund will only include: Government Taxes & Fees, Optional Prepaid Gratuities as well as pre-purchased Shore Excursions and Spa Treatments, if applicable. If the booking is made through a travel agency, full commission is paid for the booking.
• If a participating guest cancels a fully paid booking outside of 100% penalty and has a qualifying CVP Trip Cancellation refund request paid by Aon Affinity, Carnival will protect the travel agent’s commission at the lesser of 10% of Carnival’s cancellation penalty or of Aon Affinity's refund payment, at a maximum of $100 per booking for sailings six days or less and $200 per booking for sailings seven days or longer. Carnival’s Refund Department will mail out the protected commission check to the travel agency approximately 60 days after the Trip Cancellation refund is provided to the guest by Aon Affinity.
• Cancellation confirmations are available on GoCCL for our travel partners.