Goway Terms and Conditions
QUOTE VALIDITY:
Quotes are valid based on availability and pricing at the time of quoting. Pricing is subject to change without notice, based on currency exchange rates, availability and overall demand.
BOOKING DEPOSIT:
A guaranteed deposit of $350 per person is required at time of booking. *EXCEPTION: A minimum deposit of $500 per person is required for bookings to Africa or the Middle East. The deposit is non-refundable & non-transferable. In addition to the deposit, we require full payment for Airfares in order to issue airline tickets and guarantee the fare. Travel Insurance, which is recommended, must be purchased at time of deposit. Some booking arrangements can require a higher deposit and earlier final payment. Any such amounts will be advised at the time of booking.
BALANCE OF PAYMENT:
Guaranteed balance of payment is required 90 days prior to departure. For select products, full payment may be required earlier than this and will be stated on the booking invoice. If the balance is not paid by the stipulated date, the right is reserved to cancel the booking(s) without further notice and without refund of deposit.
CANCELLATIONS:
Cancellations received prior to final payment due date will incur a loss of the non-refundable deposit, plus any fees subject to the specific items booked. Please note that airfares are assessed separately and are subject to airline fare rules, and may be non-refundable.
After the final balance is paid, the following cancellation schedule will apply:
| Goway Product Destination |
Cancellation Penalties |
| Africa & the Middle East |
Cancellation:
0-59 days before departure: 100% cancellation fees |
| Asia, Downunder (South Pacific), Europe, Islands, North America, South & Central America. |
Cancellation:
0-30 days before departure: 100% cancellation fees
31-44 days before departure: 50% cancellation fees*
45-60 days before departure: 25% cancellation fees*
*These are minimum levels and may vary based on specific arrangements booked. |
*Note: This cancellation schedule is applied based on when notice of cancellation is received by Goway, based on business hours.
INSURANCE:
We recommend Travel Insurance for all travel. Travel Insurance offers protection for unforeseen trip cancellation. Accidents and illness prior to or during travel can affect not only your trip, but may result in high medical expenses and extra costs, as can weather and flight delays. Any such expenses and costs are the traveller’s responsibility, and they shall not be entitled to any refund from Goway Travel, of monies paid, for any unused or lost travel arrangements. Travel Insurance protects against such costs, subject to the insurer’s policy conditions. Some countries now require proof of adequate travel medical insurance before allowing entry. Goway Travel and its subsidiaries will not be responsible for any loss or costs incurred for events that are beyond our control, and will apply any fees and charges in accordance with our Booking Conditions. We recommend Travel Insurance always!
FORCE MAJEURE:
We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities.
TRAVEL DOCUMENTS:
Travel documents and tickets, joining and departure details, supplier addresses and phone contacts will be sent after receipt of final payment.
Note: Entry to another country may be refused even if the required Information and Travel Documents are valid and complete.
PASSPORTS/VISAS:
A passport valid for six months beyond date of travel is required for entry into all countries. Visas may be required for certain countries; please inquire for details. Please check with your agent at time of booking if visas are still required for these or other countries. If you are not travelling on an American or Canadian passport, it is imperative that you also check visa requirements for all of the destinations you will be travelling to or transiting through. Ultimately, it is your responsibility to ensure you have the correct documentation.
LIVING STANDARDS AND PRACTICES AT THE DESTINATION:
These may differ from those found in your country of Origin. The standards and conditions in other countries with respect to the provision of utilities, services and accommodation may also differ from those found in your country of origin.
PRICES:
Because of the volatility of exchange rates for many of the destinations Goway offers, we recommend you confirm our price at time of booking. All prices are subject to change or surcharge. Once we have received your deposit you will be given the opportunity to pay in full to avoid any price increase (in the rare case it occurs). If the total price of the travel services increases and the cumulative increase, except any change in government taxes and fees, is more than 7%, the customer has the right to cancel and obtain a full refund. No price increases will apply after balance is paid in full, except for government charges, such as National Park fees, taxes, and any fees paid locally in destination, that may increase at any time. These are outside of the control of Goway or its suppliers, so must be paid by the customer, even if the booking has been paid in full.
AMENDMENT FEES:
Once a booking has been made, any change is subject to a communications fee of $25 per change. Once documents have been issued, any change will be subject to a minimum administration fee of $50 in addition to communications charges. Suppliers may also charge fees to change certain travel arrangements, and in some cases a change to a booking may see some items assessed for cancellation fees if a change of service or supplier occurs. Please discuss with your travel agent before making the decision to change or cancel any booking item, as it may be considered as a partial booking cancellation depending on the timing and nature of the change.
BOOKING REQUIREMENTS:
With all the great travel ideas we offer, it should be easy to choose a long vacation. We advise that our bookings do require a minimum of 3 nights' accommodation, plus 2 other different services. If these minimums are not met, we will charge a booking fee of $50 per person. This is added to your invoice unless Goway issues your international air ticket.
OPERATOR'S RESPONSIBILITY:
Goway Travel Ltd. and/or its agents, act only as agents for the client in all matters pertaining to travel. They assume no responsibility nor liability in connection with the service of any train, vessel, carriage, aircraft, motor or other conveyances which may be used, either wholly or in part, in the performance of its duty to the passenger; neither will it be responsible for any act, error, or omission, or any injury, loss, accident, delay or irregularity which may be occasioned by reason of any defect in any vehicle or through the neglect or default of any company or person engaged in conveying the passenger; or for any hotel proprietor, or hotel service, or for any other person engaged in carrying out the purpose for which tickets or coupons are issued. In the event that it becomes necessary or advisable for the comfort or wellbeing of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the operators. Additional expenses, if any, shall be borne by the passengers, conversely refund will be made to the passengers if any saving is effected thereby. The Airlines concerned are not to be held responsible for any act, omission, or event, during the time passengers are not on board their planes or conveyance. The passage contract in use by the Airlines concerned, when issued, shall constitute the sole contract between the Airlines and the purchaser of these tours and/or passenger. The right is reserved to withdraw any or all tours should conditions warrant, also to decline to accept or retain any passengers as members of the tours. Goway Travel Ltd. or agent can assume no responsibility for lost tickets or coupons.
VERY IMPORTANT:
Never travel without insurance! Check that your passport is valid (at least 6 months)!
BC Reg. #833-0; TICO Reg. #1543989; CST #2016613-20