A reinstatement fee of $50 ($200 for international tours) will be added to your invoice and must be paid in advance to apply for reconfirmation of services.

Last Minute Reservations: All reservations must be made no later than 30 days before departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, final payment is due within 24 hours, and all applicable cancellation penalties will apply.

Form of Payment: Major credit cards or debit cards. Credit card charges will be accepted by phone or online to fulfill the non-refundable deposit requirement.

Refunds: If you purchased Travel Insurance, refunds can be requested from your travel insurance company.

Cancellation: Once reservations have been made, cancellations will only be accepted in writing. Email your cancellation request to info@serenitytravelexperts.com with your invoice number, full name, and date of travel. If you do not receive an acknowledgment within 48 hours, please call 919-695-2297 to ensure your information was received.

Reservation Changes: Changes to an existing reservation, whatever the cause, will incur a $50 per person charge plus any additional supplier fees. This includes name changes* and the removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.