Joy of Wine Tours
Booking Terms and Conditions

Joy of Wine Tours LLC is a boutique, winery-focused tour operator. For more than a decade, we
have championed independent, family wineries from around the world. These families produce
high-quality, authentic wines which convey a sense of place, respect previous generations, and
apply rigorous sustainability methods to preserve for future generations.
The satisfaction we find in sharing these wines and stories of our small family producers while
connecting with wine-lovers from around the world is the driving force that launched our travel
company, Joy of Wine Tours. We look forward to having you join one of our tours so that we can
share these experiences with you while you make lasting memories.
The terms "we", "us", "our", and “Joy of Wine” refer to Joy of Wine Tours LLC a limited liability
company organized and existing under the laws of the State of Georgia. The terms "you",
“traveler”, or “participant” refers to the traveler making a booking with us and all members of their
group.
CONTRACT. We draw your attention to the terms and conditions of travel below, these terms
and conditions including all brochures, documents, correspondence and the terms and conditions
of our suppliers form the basis of the contract with you (“Terms and Conditions”). Before making
a booking with us you must ensure that you have read and understood these Terms and Conditions
(raising any questions you may have with us). Please be aware that these terms and conditions
contain waivers of liability as well as waiver of class action and venue selection and notice
clauses. By asking us to confirm your booking and/or providing us with your deposit, you are
acknowledging that you have read, accept and agree with all of these Terms and Conditions and
those of our suppliers (copies of which may be provided to you upon request).
If you are making a booking as a group, the leader of the group is responsible for sharing these
Terms and Conditions with all members of the group and is financially responsible for the booking.
We will not be liable for a group leader’s failure to share these Terms with all travelers in their
group.
You represent and warrant that (a) you are of sufficient age to use our services and website and
can create binding legal obligations in connection with your use, (b) you are legally authorized to
act on behalf of those you represent and accept these Terms and Conditions on their behalf, and
(c) the information supplied by you, or members of your group is true and correct.
VIOLATIONS BY YOU. You agree that any violation of any part of these Terms and Conditions
may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies
paid for your reservation or purchase, and (c) your being denied access to the applicable travel
related product or service.
CHANGES TO THESE TERMS AND CONDITIONS. Joy of Wine reserves the right, in our
sole, absolute, and unfettered discretion, to change these Terms and Conditions at any time.

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Updated versions of the terms and conditions will be posted here on this website and are effective
immediately upon posting. If we make material changes, we will notify you. Please check
frequently, especially before you make a booking, to see if these Terms and Conditions have
changed. Your continued use of our services, including continuing to use or maintain any bookings
after any changes to the Terms and Conditions, constitutes your consent to said changes.
BOOKING/PAYMENT. When you are ready to start your next travel adventure simply contact
us either via our website: https://joyofwinetours.com, email tours@uvaimports.com or phone 765-
490-6972 and we will get in touch with you personally.
Following our conversation and receipt of the a deposit (as determined by Joy of Wine, at our sole
discretion), you will receive a detailed itinerary, an invoice with payment information and other
important travel information. This invoice is subject to change until you receive confirmation that
your travel is booked. Some suppliers will require a larger payment, or payment in full, to hold
your booking. You will be notified if a larger deposit is required. Deposits are refundable up to
119 days prior to the date of travel. Thereafter, all deposits are NON-REFUNDABLE. Provided,
however, that Traveler may transfer their tour to a third-party up to thirty (30) days prior to the
date of departure of the tour.
You are solely responsible for acquiring air transportation and selecting your own airline. You
must not make any air reservations until you receive confirmation of your booking. Your contract
for airfare is with the carrier and subject to its terms and we will not be liable for any change fees
or cancellation fees or any other additional cost you incur with the air carrier.
Upon booking, we will provide you with instructions for payments and all due dates. You must
make all payments in full and on time. If you are booking within 120 days of the departure date,
full payment will be due at the time of booking confirmation. If full payment is not received 120
days prior to the departure date, we reserve the right to cancel your travel and apply the cancellation
charges set out in the cancellation section below. Failure to make a payment may result in the
cancellation of your travel. In such a case this would be considered a cancellation by you and the
cancellation terms and fees as described below would be in effect.
Once payment for your trip is processed, you will receive i) a receipt and ii) any applicable travel
documents. Please review said documents carefully and promptly as we will not be responsible
for any errors. It is your responsibility to review all travel documentation and alert us as soon as
possible of any corrections.
TRAVELER INFORMATION. We would like to bring to your attention the importance of
accuracy regarding the information in your travel documentation. Names provided to secure
reservations must match travelers’ passports. Middle names are not required to appear on airline
tickets. Date of birth and complete passport details are required. Any minor name corrections
advised after airline tickets have been issued will incur fees. Not all name corrections will be
permitted by airlines and may require the purchase of a new ticket. Travelers voluntarily assume
full and sole responsibility for any and all risks and/or costs involved with failure to report any
errors and/or omissions to documentation.

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CREDIT CARD BOOKINGS. While we do accept major credit cards including Visa,
Mastercard, American Express and Discover, travelers must provide to us a click or signed
authorization for every transaction for your trip. Your authorization is an agreement for us to
charge your card and an acknowledgement and agreement to these terms and conditions including
the cancellation terms. As such you agree not to make any improper chargebacks.
In certain cases, you have the ability to dispute charges with credit card companies
("chargebacks"). Before initiating a chargeback, we ask you first to call us to discuss any questions
or concerns about our charges. We will work with you in attempting to resolve your concerns. By
using our service to make a reservation, you accept and agree to our cancellation policy. Joy of
Wine Tours retains the right to dispute any chargeback that is improper and recover any costs,
including attorney’s fees related to improper chargebacks. Additionally, in the event of an
improper chargeback, we retain the right to cancel any travel reservation related to that improper
chargeback. The following chargeback scenarios are improper, and we retain the right to
investigate and rebut any such chargeback claims:
• Chargebacks resulting from non-cancellable reservations, whether or not the reservation
is used;
• Chargebacks resulting from charges authorized by family, friends, associates or other
third parties with direct access to your credit card. This does not include credit card fraud;
• Chargebacks arising from inconsistency or inaccuracy with regard to the supplier’s
product description;
• Chargebacks resulting from force majeure or other circumstances that are beyond the
control of Joy of Wine Tours or a supplier; and
• Chargebacks resulting because you do not agree with the cancellation policy.
PRICE AND RATE CHANGES. The price of your itinerary will be based on known costs at
the date of issue of the itinerary. All prices we advertise are accurate at the date published, but we
reserve the right to change any of those prices from time to time. Prices include a cost for local
taxes that are estimated at the date of publication. At the time of booking confirmation, we will
provide you with an invoice reflecting the current price.
We reserve the right to add a supplement to your travel prices should our costs of supplying your
travel increase, until we receive your final payment. Any increase in your travel price will be as
the result of changes in our costs of supplying your travel resulting from changes by our suppliers,
dues or taxes payable locally, currency fluctuations and government action. If our costs to supply
your travel increases, we reserve the right to increase the price of your travel and will forward a
new invoice reflecting any changes made. We reserve the right to make changes to and correct
errors in advertised prices at any time before your final payment is made. We will advise you of
any errors of which we are aware and of the then applicable price prior to your final payment.

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WHAT’S INCLUDED IN YOUR TOUR.
All tours are subject to the specific inclusions and exclusions as explicitly outlined in the group’s
final itinerary. Subject to the foregoing, tours generally include:
Accommodations
Accommodations are provided as expressly detailed in your itinerary. Special requests such as
single rooms, lower floors, connecting rooms and smoking preference must be made at the time of
booking. While we will make reasonable efforts to communicate your requests to the supplier,
such requests are not guaranteed and are at the discretion of the supplier. There may be additional
charges for such requests which will be solely the expense of the guest making the request.
Travelers should be aware that hotel room sizes, standards and facilities can vary regionally and
are often different from standards in the United States. This can include differences in bed sizes
and room sizes, bathroom amenities, amenities such as air-conditioning and compliance with other
standards such as ADA and wheelchair accessibility. One of the joys of exploring wineries
throughout Europe is experiencing different countries, regions, architecture and ways of life, so
we hope that you will accept these differences with grace and a sense of adventure.
Joy of Wine Tours reserves the right, if necessary, to substitute other similar accommodations for
those listed on your itinerary. Such substitutions may be made at any time and without prior notice.
We cannot be held responsible for accommodation over-bookings; should such occur, we will
undertake to find similar accommodations in the same area. Such substitutions are at Joy of Wine’s
sole, absolute and unfettered discretion and no refunds will be offered for changes in
accommodations.
While we exercise due diligence in the selection of our partners, accommodation profiles are based
on information provided to us by the supplier. This includes images and descriptions of the
properties and rooms. Additionally, travelers should be aware that star ratings or similar systems
are based on country classifications and therefore can differ. While Joy of Wine Tours does its
best to maintain current and accurate information regarding these suppliers, we cannot be held
responsible for any inaccuracies in supplier descriptions, amenities, or images.
Transfers/Transportation
Joy of Wine Tours offers transfers to and from the airport. There will be no refund for, and Joy of
Wine Tours shall have no responsibility or liability in connection with missed or unused transfers.
In addition, Joy of Wine Tours shall provide bus or private transfers in connection with your wine
tour.
Meals & Wine
Meals and wine shall be provided as expressly indicated in the itineraries; all other meals, snacks,
and alcohol shall be at your sole cost and expense. Special diets should be requested at the time of
booking; however, it may not be possible for special diets to be catered to in some of the
destinations we feature. For safety and liability reasons, Joy of Wine Tours and its representatives
cannot be responsible for directly accommodating any food allergies, or dietary requirements and

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restrictions, and is not responsible for any issues or problems associated with the same. We will
advise suppliers of your request, but we cannot guarantee their availability.
Sightseeing/Activities
Sightseeing tours and other activities are included as provided in the individual itineraries. These
tours and activities are designed to accommodate individuals as well as groups. As a courtesy to
others in the tour and/or activity, it is mandatory that you be on time for all scheduled experiences.
Tours and activities will begin on time and failure to arrive will be considered a no-show for which
no refunds will be available. If you miss a private transfer, bus, train or other applicable mode of
transportation, then you are solely responsible for finding alternative transportation if you want to
attempt to rejoin the tour. It is essential that you keep in mind that tour and activity times are set
to accommodate climate, crowd size and the best viewing options for our groups. At times, early
morning departure times may help create a better experience. Therefore, late arrivals cannot be
accommodated.
Changes to Itineraries
Joy of Wine Tours reserves the right to make changes to its published itineraries which we deem
insignificant or are due to reasons beyond our control. In such cases, we will arrange for the
substitution of comparable services.
While no changes are anticipated, there may be occasions when certain alterations become
necessary. These can be due to religious holidays, national celebrations, or unforeseen events
including weather, tide schedules, governmental closures, acts of God, or any other reason. Joy of
Wine Tours reserves the right to change the itinerary due to such unforeseen circumstances or
emergencies. Additionally, historic sites undergo renovations from time to time which can obscure
viewing or otherwise change the nature of visiting these sites. No tours will be cancelled due to
renovations, although Joy of Wine Tours may choose to amend itineraries for such sites. These
changes will not be considered material changes and will not be considered cause for cancellation
by the guest.
If we suggest alternate activities in place of a planned stop or in case of leisure time, such
suggestions do not constitute our endorsement. In such a case you will be subject to the terms and
conditions of the supplier of the activity and your only recourse in case of damage will be against
the supplier of the alternate activity.
WHAT’S NOT INCLUDED IN YOUR TOUR
Any items and matters not expressly referred to in your itinerary are not included in the tour price.
This can include, but is not limited to, items such as international and domestic airfare, checked
and/or excess baggage; passport and visa fees; trip protection insurance and/or insurances of all
kinds; transfers; laundry; phone calls; minibar; beverages and meals; optional experiences; and all
items of a personal nature. Additional taxes and surcharges may be collected by foreign
governmental and non-governmental entities. The price does not cover costs and expenses
(including your return home) if you leave the guided holiday/vacation whether of your own
volition, our decision based on behavior that disrupts the trip, due to illness, action by any

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government, you missing a bus or applicable mode of transportation, or any other reason. The
aforesaid lists are illustrative and not a complete list of every item not included.
NON-OPERATION OF GROUP TOURS. Some tours are based on a minimum number of
participants. Joy of Wine Tours makes every effort to ensure that tours meet their minimum
requirements. However, if the tour drops below the minimum number of participants cancellation
of the tour may occur at the sole discretion of Joy of Wine. In such case, guests will be advised at
least 30 days prior to departure. Joy of Wine Tours reserves the right to change the departure date,
and we also may offer alternative tour dates or other travel arrangements. You may choose to
accept these arrangements or to cancel your booking, in which case a full refund will be provided.
Any air cancellation will be in accordance with the terms of the carrier and Joy of Wine Tours will
not be liable for the carrier’s refusal to make any refund whatsoever. In such case Joy of Wine
Tours will not be liable for any additional costs incurred outside of the tour prices such as visa and
passport fees, travel insurance or any other purchases made by the guest in anticipation of the tour.
CANCELLATIONS. Joy of Wine Tours is required to pay all suppliers well in advance of your
tour date. This includes but is not limited to accommodations, meals, admission/venue tickets,
transportation, etc. All suppliers have their own cancellation policies, which apply to your booking.
Should a cancellation become necessary, please inform Joy of Wine Tours immediately in writing
and request written confirmation of your cancellation. Upon receipt, Joy of Wine Tours will
contact suppliers for any applicable refunds as outlined in the supplier’s terms and subject to their
review. If you are entitled to a refund, please note that the supplier is responsible for this refund,
not Joy of Wine. Suppliers may choose to provide a travel voucher or credit in lieu of refund. We
are not responsible for a supplier’s failure to pay a refund or for supplier bankruptcy or insolvency.
In addition, cancellation charges will apply. Cancellation charges are expressed as a percentage
of quoted price as follows:
Days Before Departure We Receive Notice of

Cancellation

Cancellation Charge Per Person (% of Total

Booking)

120 days or more 0%
119 days or less 100%
If the reason for cancellation is covered under the terms of your travel protection plan you
may be able to reclaim these charges, for this reason we strongly encourage the purchase of
a travel protection plan including additional cancel for any reason coverage.
Airline tickets are governed by the air carriers’ terms, and we are not responsible for any air
carrier’s decision regarding refunds or any other aspect of your air transportation.
CANCELLATION OR CHANGES BY JOY OF WINE. We reserve the right to cancel or
reschedule any group departure for any reason. If we cancel, except in the case of a force majeure
event, we will offer alternate arrangements. We may, in our sole discretion, offer travel vouchers
or refunds in accordance with the cancellation schedule above. Traveler is responsible for any
additional costs for air tickets and all other travel arrangements not made by us.

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If between planning time and/or during actual travel, circumstances require changes, Joy of Wine
Tours and its suppliers, reserve the right to cancel or vary any itinerary and substitute components
of any tour, including but not limited to hotels and accommodations of comparable quality, if air
schedule or surface transportation charges, security matters, and/or other events make such
alterations necessary. Suppliers may substitute transportation equipment depending on any variety
of factors, including the volume of passengers on the tour. Sightseeing tours may be altered as
described above. Joy of Wine Tours cannot be held responsible for any closures, necessary
itinerary changes, or curtails for any reason. These changes will not be considered material changes
and will not be considered cause for cancellation by the traveler. Normal cancellation penalties
still apply to the tour that has been changed.
NO REFUND FOR UNUSED ARRANGEMENTS. As Joy of Wine Tours’ prices are based on
contract rates, there will not be any refund for any unused portion of a travel booking. If you cancel
while the trip is in progress, there is no refund for the unused portion.
FORCE MAJEURE. Joy of Wine Tours assumes no liability for any loss, damage, delay, or
cancellation resulting in whole or in part from an Act of God or any other force majeure condition,
including, without limitation: fire, volcanic eruption, hurricane, environmental pollution or
contamination, inclement weather, earthquake, low or high water levels, flood, water or power
shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and
any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers
or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government
health advisories, epidemics, pandemics, or warnings or alerts of any kind of nature, government
seizures, refusal or cancellation or suspension or delay of any government authority or any license,
permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other
unforeseen circumstances or any other factors unforeseen by Joy of Wine Tours that impacts
negatively on, or hampers, its ability to fulfill any of its contractual conditions. In the
circumstances amounting to force majeure, we will not be required to refund any money to you,
although if we can recover any monies from our suppliers, we will refund these to you without any
charge by Joy of Wine. The original deposit will not be returned as it accounts for the work we did
in planning your tour.
TRAVEL PROTECTION. It is the traveler’s responsibility to protect their purchases. For this
reason, travel protection insurance coverage, including additional cancel for any reason
coverage, is strongly recommended. Such a plan should cover Trip Cancellation or Interruption,
Medical Expense, Emergency Evacuation/Repatriation, and Baggage, at a minimum. Travel
protection plans can help protect you in the event of loss of non-refundable trip deposits and
payments that result from cancellation or trip interruption (due to a covered reason such as injury
or illness before or during the trip). It also helps with reimbursement for medical emergency costs
(including very costly medical evacuation costs), missed connections and baggage loss. Travel
Protection Plans including cancel for any reason coverage must be purchased in close conjunction
with your travel purchase.
Joy of Wine Tours is not qualified to answer technical questions about the benefits, exclusions,
and conditions of travel insurance plans. Joy of Wine Tours cannot evaluate the adequacy of the

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prospective insured's existing insurance coverage. If you have any questions about travel
protection insurance coverage, please contact a travel insurer, insurance agent or broker.
Certain countries have a requirement for foreign visitors to have valid medical insurance on entry.
Joy of Wine Tours cannot be held responsible for denied entry if a traveler is unable to provide
details to authorities of insurance or denial of entry for any reason. Declining to purchase an
adequate travel protection plan could result in the loss of your travel cost and/or require more
money to correct the situation. You also acknowledge that without this coverage, there may be no
way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate
coverage, we will not be liable for any of your losses howsoever arising, for which trip
protection plan coverage would otherwise have been available.
DESTINATIONS AND DOCUMENTATION. Travel to certain destinations may involve
greater risk than others. Joy of Wine Tours urges Travelers to remain informed daily as to current
news, as well as to review travel prohibitions, warnings, announcements, and advisories issued by
the United States Government prior to booking travel to international destinations. Information on
conditions in various countries and the level of risk associated with travel to certain international
destinations can be found at http://www.state.gov, and http://www.cdc.gov. In addition, you
should consult with government websites to ensure that you are complying with all requirements
for admittance into that country, including COVID-19 requirements, as well as understanding local
laws that govern travel within a country, such as medical tests and tracking. It is your
responsibility to be aware of any and all requirements for admittance to a country or state,
including Covid-19 requirements. Should you choose to travel to a country that has been
issued a travel warning or advisory, Joy of Wine Tours will not be liable for damages or
losses that result from travel to such destinations.
It is the responsibility of each traveler to obtain and carry a valid passport, visa(s), inoculations,
and all other documents required by applicable government regulations. For up-to-date
requirements US citizens should visit www.travel.state.gov. When travelling domestically within
the USA or internationally, the U.S. Transportation Security Administration (TSA) and U.S.
Department of Homeland Security (DHS) advise that everyone carry at least two forms of

acceptable identification in order to board a flight, found here: http://www.tsa.gov/traveler-
information/acceptable-ids. Joy of Wine Tours strongly recommends that you take into account

that certain countries will not admit a passenger if their passport expires within six (6) months of
the date of entry. Non-USA citizens may require additional documentation. Children and infants
also require all such travel documents. Minors traveling with one parent, and/or without both
parents, may be stopped and not admitted, unless authenticated and verified consent forms are
provided to the authorities.
Recommended inoculations for travel may change and you should consult your practitioner for
current recommendations before you depart. It is your responsibility to ensure that you meet all
health entry requirements, obtain the recommended inoculations, take all recommended
medication, and follow all medical advice in relation to your trip. Inoculation requirements can be
found on the Center for Disease Control website at https://www.cdc.gov/.

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You acknowledge any failure to strictly comply with these requirements may result in denied
boarding or an undue delay at an airport security checkpoint causing traveler to miss flight(s), and
subsequent scheduled travel bookings tours. Joy of Wine Tours bears no responsibility for
advising and/or obtaining required travel documentation for you, or for any delays, damages,
and/or losses including missed portions of your vacation related to improper documentation or
government decisions about entry.
INSECTICIDE NOTICE. Travelers are encouraged to check the list of countries that require
airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft on
the U.S. Department of Transportation’s Web site, as this list is updated from time to time:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
NON-RESPONSIBILITY. Joy of Wine, and its employees, shareholders, agents, and
representatives (collectively, also “Joy of Wine”) use third party suppliers to arrange tours,
transportation, sightseeing, lodging, and all other services related to this tour. Joy of Wine Tours
is an independent contractor and is not an employee, agent, or representative of any of these
suppliers. Joy of Wine Tours does not own, manage, operate, supervise, or control any
transportation, vehicle, airplane, hotel or restaurants, or any other entity that supplies services
related to your tour. All suppliers are independent contractors and are not agents, employees,
affiliates, or representatives of Joy of Wine. All tickets, receipts, coupons, and vouchers are issued
subject to the terms and conditions specified by each supplier, and by accepting the coupons,
vouchers, and tickets, or utilizing the services, all travelers agree that Joy of Wine Tours shall not
be liable for any loss, injury, or damage to any tour traveler or their belongings, or otherwise, in
connection with any service supplied or not supplied resulting directly or indirectly from any
occurrence beyond the control of Joy of Wine. Joy of Wine Tours assumes no responsibility or
liability for any delay, change in schedule, loss, injury or damage or loss of any traveler that may
result from any act or omission on the part of others; Joy of Wine Tours assumes no responsibility
or liability for personal property; and Joy of Wine Tours shall be relieved of any obligations under
these terms and conditions in the event of any strike, labor dispute, act of God, or of government,
fire, war, whether declared or not, terrorism, insurrection, riot, theft, pilferage, epidemic,
pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation,
delay, or cancellation. Joy of Wine Tours accepts no responsibility for lost or stolen items. Joy of
Wine Tours reserves the right to refuse any traveler or potential traveler in its sole, absolute and
unfettered discretion.
ASSUMPTION OF RISK/WAIVER. Traveler is aware that travel such area as traveler is
undertaking on the trip may involve inherent risks, some in remote areas or regions. Inherent risks
include, but are not limited to, risk of injury or death from: motor vehicles collisions, animals,
roadway hazards, slips, and falls, criminal or terrorist acts, government actions, consumption of
alcoholic beverages, tainted food, or non-potable water; exposure to the elements, including heat,
cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour
guides, other travelers, Joy of Wine Tours and its employees, agents and/or representatives; attack
by or encounter with insects, reptiles, and/or animals; accidents or illness occurring in remote
places where there are no available medical services; fatigue, chill, overheating, and/or dizziness,;
known or unknown medical conditions, physical excursion for which you are not prepared or other
such accidents; the negligence or lack of adequate training of any third-party providers who seek

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to assist with medical or other help either before or after injuries have occurred; accident or illness
without access to means of rapid evacuation or availability of medical supplies or services; and
the adequacy of medical attention once provided.
Traveler understands the description of these risks, is not complete and that unknown or
unanticipated risks may result in injury, illness, or death. In order to partake in the enjoyment and
excitement of this trip, traveler is willing to accept the risks and uncertainty involved as being an
integral part of travel, including the risk of infection, illness, and death. Traveler hereby accepts
and assumes full responsibility for any and all risks and agrees to and shall hold harmless and fully
release Joy of Wine Tours(including its owners, employees, agents, and assigns) from any and all
claims associated with the trip, including any claims of third party negligence and/or the
negligence of Joy of Wine Tours and traveler hereby covenant not to sue Joy of Wine Tours for
any such claims or join any lawsuit or action that is suing Joy of Wine. This agreement also binds
your heirs, legal representatives and assigns. The terms of this HOLD HARMLESS AND
RELEASE OF ALL LIABILITY paragraph, shall survive any termination or cancellation of these
Terms and Conditions, whether by operation of law or otherwise.
INDEMNIFICATION. Traveler agrees to and shall indemnify, defend, release and hold harmless
Joy of Wine Tours (including its owners, employees, agents, and assigns) from any expenses,
losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved
with or incurred by Joy of Wine Tours(including, without limitation, reasonable attorneys’ fees
and the advancement of same) with respect to any claims, lawsuits, arbitrations, or other causes of
action, which result, directly or indirectly, from: (i) traveler’s breach or violation, or threatened
breach or violation, of these terms and conditions; (ii) any damage, costs or expenses caused or
incurred by traveler while participating in the trip; (iii) traveler’s breach of any law or rights of
any third party; (iv) any defect, negligence, or other wrongful act or omission or any failure of
performance of any kind by any airline, hotel, ground transportation, or other supplier or travel
provider; (v) any claim for inconvenience, loss of enjoyment, mental distress, or other similar
claims; (vi) any delayed departure, missed connection, substitute accommodation, termination of
service or change in fares or rates; (vii) overbooking, flight cancellation, lost or misconnected
baggage, or any claim arising out of any vacation package's air transportation portion; and (viii)
your use of Joy of Wine’ website or any travel documentation provided to you by Joy of Wine.
YOUR BEHAVIOR. Each traveler is expected to act responsibly and adhere to all behavior
guidelines established by Joy of Wine Tours and our suppliers. Joy of Wine Tours and our
suppliers reserve the right, in our sole, absolute and unfettered discretion, to remove you from any
part of the trip if it is reasonably believed that the traveler has engaged in, is engaged in, or is
threatening to engage in, behavior that may adversely affect the safety, security, comfort,
enjoyment, or well-being of other travelers or Joy of Wine Tours representatives and our suppliers,
including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive,
obnoxious, harassing, discriminatory, or obscene; or has failed or refused, or is failing or refusing,
to follow Joy of Wine or our suppliers’ rules and procedures. In the event a traveler is removed,
such traveler may be left in any city without any liability to Joy of Wine Tours or its representatives
or suppliers. Joy of Wine Tours shall not be required to refund any portion of the price paid by any
traveler who is removed under the terms of this paragraph, nor shall Joy of Wine Tours be

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responsible for expenses for lodging, medical care, meals, transportation, or any other expenses
incurred by the traveler.
BAGGAGE FEES. Due to continual changes in airline baggage policies, it is suggested that you
inquire with your airline's website for up-to-date fees & information. Joy of Wine Tours is not
responsible for additional fees incurred for baggage or seating.
RE-CONFIRM YOUR FLIGHT. Joy of Wine Tours advises you personally to re-confirm your
flight schedule within 24 hours of departure directly with the airline in case of any last-minute
changes or delays. Most airlines allow you to check in online within 24 hours of departure.
COVID-19 RELEASE OF LIABILITY. By booking a tour at this time, you acknowledge the
highly contagious nature of COVID-19 and voluntarily assume the risk for yourself and any minors
traveling with you, that you or they may be exposed to or infected by COVID-19 by traveling and
that such exposure or infection may result in personal injury, illness, permanent disability, and
death even if such injuries or losses occur in a manner that is not foreseeable at the time you book
your tour. You acknowledge that exposure to such viruses or disease is an inherent risk of traveling,
which cannot be controlled or eliminated by Joy of Wine.
You acknowledge that due to the uncertainty of travel at this time, your tour may be postponed or
cancelled, or changes may be made to itineraries due to closures of certain sites or activities, for
which there may be no refund. You may also be required to quarantine if you test positive at any
point on a tour. Some locations may require you to have a vaccination. You are responsible for
understanding these requirements and must not rely on Joy of Wine Tours to provide these details.
You understand that you may become sick before, during, or after the tour and may not be able to
travel and such cancellation or interruption will be subject to our cancellation terms below, for
which we will not be liable.
You agree that due to uncertainty caused by COVID-19 Joy of Wine Tours has strongly
encouraged the purchase of travel protection coverage, including cancel for any reason coverage
if and when available, and that should you fail to purchase travel protection coverage, Joy of Wine
Tours shall not be liable to any losses howsoever arising. Joy of Wine Tours shall not be liable for
any COVID-19 losses not covered by your selected travel protection coverage.
You, for yourself, and any minors traveling with you, and on behalf of your and their heirs, assigns,
personal representatives and next of kin (collectively, the “Releasors”), HEREBY RELEASE,
AND HOLD HARMLESS Joy of Wine, its owners, members, agents, and/or employees, and
suppliers collectively, the “Releasees”), of from and against any and all claims, damages, demands,
losses, and liability arising out of or related in any way, in whole or in part to any
POSTPONEMENT, CANCELLATION, CHANGES, INJURY, DISABILITY, DEATH OR
ANY OTHER LOSS you may suffer due to exposure, infection, spread, closure, and travel
restrictions related to COVID-19 or any other infectious diseases, viruses, etc., WHETHER
ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest
extent permitted by law. The terms of this HOLD HARMLESS AND RELEASE OF ALL

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LIABILITY paragraph, shall survive any termination or cancellation of these Terms and
Conditions, whether by operation of law or otherwise.
PRE-EXISTING MEDICAL CONDITIONS/PERSONS WITH DISABILITIES. The nature
of many of the destinations we travel to means that in some cases they may be unsuitable for those
who use a wheelchair or have a lack of mobility. However, we will be delighted to discuss the
feasibility of your participation in any of our trips.
It is essential that you advise us before booking if you do have any disability or pre-existing
medical condition which may affect your tour, or if you have any special requirements as a result
of any disability or medical condition (including any which affect the booking process) so that we
can assist you in considering the suitability of the arrangements and/or in making the booking. Joy
of Wine Tours will communicate requests to suppliers, but we shall not be responsible if ADA (or
similar) accommodations are not available. Any accommodations provided will be at the sole
expense of the traveler requiring the accommodation. Please note that accommodations outside of
the United States may not be in compliance with the Americans with Disabilities Act and other
similar acts and may not have wheelchair accessibility.
Our suppliers are, unfortunately, unable to offer additional assistance to travelers with limited
mobility and all such assistance will need to be provided by whoever the traveler is traveling with.
Travelers with disabilities must notify Joy of Wine Tours at the time of booking of status and of
the identity of their non-discounted, paid travel companion who will be responsible for providing
all necessary assistance. We may request that you provide a letter from your doctor confirming
your fitness to travel.
HEALTH. For the safety of our guests, Joy of Wine Tours reserves the right to request health
information prior to travel and to exclude any participants it deems unfit for travel in its sole,
absolute and unfettered discretion.

PHOTOGRAPHIC/VIDEO LIKENESS. Traveler hereby givesits consent, and grants a royalty-
free license, to Joy of Wine Tours to publish any photographs and/or videos of the trip or Traveler

in printed or electronic media without obtaining further consent and without compensation, as well
as approve of such use by third parties whom Joy of Wine Tours may engage without any
remuneration to participant. Traveler hereby assigns to Joy of Wine Tours all right, title, and
interest in or to any and all media in which his or her name or likeness might be used. Traveler
releases Joy of Wine Tours and its representatives from any liability in connection with any use of
such photographs and/or video.
CHOICE OF LAW/VENUE/CLASS ACTION WAIVER/LIMITATION OF
DAMAGES/NOTICE OF CLAIM. These Terms and Conditions and all attachments hereto and
the rights of the parties hereunder shall be governed by and construed in accordance with the laws
of the State of Georgia exclusive of conflict or choice of law rules. Any claims shall be brought in
a court of competent jurisdiction located in Georgia. You agree that you will only bring claims
against Joy of Wine Tours in your individual capacity and not as a plaintiff or class member in any
purported class action or representative proceeding. Joy of Wine Tours shall not in any case be
liable for other than compensatory damages, and your payment of a deposit on a trip means that

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you agree to these conditions of sale and expressly waive any right to punitive damages. You
understand and agree that no claims will be considered and that you will not bring suit against Joy
of Wine Tours unless you have first provided a typewritten (and not emailed) notice of such claim
to Joy of Wine Tours within 30 days after the trip or cancellation of the trip. Please understand

that we cannot consider any complaints, refund requests, issues with your travel or any other post-
vacation submissions if you did not provide Joy of Wine Tours with a reasonable opportunity to

assist you during your trip. Notwithstanding anything herein to the contrary, any refunds shall
exclude Joy of Wine’s out-of-pocket costs in connection with your travel, as well as all credit card
processing fees.
MISCELANNEOUS. Traveler may not assign or delegate any of its rights or obligations under
these Terms and Conditions. These Terms and Conditions are binding upon the heirs, personal
representatives, successors, and permitted assigns of Traveler. Joy of Wine’s failure to insist on
compliance or enforcement of any provision of these Terms and Conditions shall not affect its
validity or enforceability or constitute a waiver of future enforcement of that provision or of any
other provision of these Terms and Conditions. These Terms and Conditions (including any
exhibits, schedules or addenda attached hereto) contain the entire agreement of the parties with
respect to the subject matter hereof and supersede any prior written or oral agreements or
understandings. If any provision of these Terms and Conditions (or any portion thereof) is
determined to be invalid or unenforceable the remaining provisions of these Terms and Conditions
shall not be affected by such determination and shall be binding upon the parties and shall be
enforceable as though said invalid or unenforceable provision (or portion thereof) were not
contained in these Terms and Conditions.