Payments submitted to Enchanted Tales Travels are non-refundable and non-transferable for future travel due to the policies and contractual agreements set forth by our suppliers. It is the traveler’s responsibility to insure they are able to attend and capable of paying for the event, along with any costs not included in the price of the reservation i.e. airfare, SOME meals, activities etc.

Enchanted Tales Travels is not responsible for any refunds that may be due to a traveler through a travel supplier or a travel protection plan per their terms and conditions. The time frame for refunds can vary.

Travelers should seriously consider purchasing travel cancellation insurance in order to protect their investment. 

TERMS AND CONDITIONS: 

1. PACKAGE PRICE – BEFORE A RESERVATION IS PAID - All prices are expressed in US dollars. Prices for vacation packages are subject to change without notice. Prices are dynamic in nature, subject to availability and subject to fluctuations in currency exchange rates.
2. PASSPORTS, VISAS AND TRAVEL PERMIT(S) - All travel documents are the responsibility of the passenger. A valid passport with at least 6 months validity after the date of travel is required. You are responsible for checking with the appropriate consulates and respective authorities as visas and/or vaccinations may be required. Note that our agents cannot be expected to know all the documentation requirements for your trip. No refunds will be entertained for passengers who cannot embark on an aircraft due to incomplete documentation such as lack of passports or visas or affidavits for minors traveling alone or with only one parent. Keep in mind that entry requirements may vary for US-Citizens and Non US-Citizens. Airport departure and entry fees/taxes are not always included in the airline ticket. This may be required to be paid at your visiting destinations.
3. TRAVEL INSURANCE - Travel insurance is highly recommended. Travel insurance is an optional / not-mandatory item. You are responsible for selecting to accept or decline the travel insurance at the time you purchase your package. Insurance can be purchased with the package and can be added up to within 10 days you purchase your tour package. For more information on the insurance we provide please let us know.
4. PAYMENTS - We only accept payments made by a Visa or MasterCard debit or credit card. We do not accept prepaid cards, hotel/airline rewards, or any other type of loyalty programs. If a debit/check card is submitted by we are not responsible for any bank overdraft fees or any other charges that might be charged by your bank. The fact that we allow clients to pay in parts is irrelevant to these terms and conditions. The obligation for the client to us is the whole amount of the booking at the time of booking regardless how much of the booking has been paid to us. Cancellation policy apply to those who pay in parts as well, please see CANCELLATIONS.  Failure to submit payments by the original final payment date requires our agency to negotiate an extension with the vendor. If an extension is granted, a $25 per traveler extension fee will be added to your final payment. If the extension is denied, the reservation will result in an automatic non-refundable cancellation.
5. TRAVEL VOUCHERS AND SHIPPING OF TRAVEL DOCUMENTS - Most of our services are ticket less. Those vouchers are your proof of payment for vendors. You must print your vouchers and carry them with you during the trip to render services with the final provider (hotels, tour operators, car rental companies, etc). Travel vouchers are emailed to the e-mail address listed in your Credit Card form Authorization. Please use one email address only. Our vouchers will show the official issuer of services.
6. NAME CHANGES - Names on reservations must match the information included in your passport(s). You are responsible for providing us with your legal first and last names as they are shown on your passport. Once your package is processed, name changes are NOT allowed. Vacation packages are not transferable. Airlines and other providers do not allow name changes on their tickets. You cannot change the name on an airline/train/hydrofoil/cruise/mini-package ticket or give the ticket to someone else to use. In the event you provide us with the wrong name(s) for your reservation, then you understand they are canceled.
7. CANCELLATIONS - A cancellation is defined as the voluntary termination of an entire trip and is requested BEFORE the original travel date. You understand tour packages are completely non-refundable. If you are unable to attend a scheduled tour program within the package no refunds or partial refunds will be provided. If you check in to your hotel a day late due to unforeseen circumstances no partial refunds will be provided. If you miss a transfer due to unforeseen circumstances no partial refunds will be provided.  All cancellation requests are required to be submitted in writing to sunisapatour@gmail.com  Your reservation will incur a cancellation fee of $100 per person. This fee is in addition to any charges imposed by the vendor. If you cancel without purchasing travel protection, you will lose all payments made toward your reservation. If you purchased travel protection and need to cancel your reservation, you will receive a refund minus the travel protection cost & our agency cancellation fee; please allow 7-14 business days for processing.
8. RESPONSIBILITY - Enchanted Tales Travels acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out the arrangement of the tour. We cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. Enchanted Tales Travels is not responsible for any lost or damaged luggage before, during or after the tour program. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The passenger’s tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities, and portage charges are subject to deletions, additions or changes without notice. These items are not covered under the control of Enchanted Tales Travels, since changes in Government regulations and labor agreements cannot always be anticipated in advance. Enchanted Tales Travels is not responsible for any changes initiated by the passenger after departure. 

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