HOTEL RIU PALACE KUKULKAN

SELECT QUANTITY BASED ON THE NUMBER OF TRAVELERS

You can cancel your vacation for any reason and receive a refund in the form of a future travel certificate. VPP must be added to your booking by final payment due date. Once purchased, your plan cost is non-refundable. This plan is not available with non-refundable hotel rates.

Vacation Protection Plan [VPP] Pre-Departure Waiver

The following benefits are provided by Vacation Express and are not insurance benefits.

Cancellations:
You can cancel for any reason a minimum of 24 hours prior to original scheduled departure time as indicated in your travel documents or no later than noon the day prior to departure for hotel-only bookings. When you purchase the VPP, all applicable cancellation charges [does not include change fees or reduced deposit plan fees] as per your Terms and Conditions contract will be refunded in the form of Vacation Express future travel certificates, known as a VPP Voucher, less the VPP plan cost as follows:

Vacation Express exclusive non-stop flight packages and hotel only packages will receive a VPP voucher for the cost of the package, less the VPP plan cost.

Scheduled-air packages will receive a VPP voucher for the cost of the hotel portion less the VPP plan cost along with the airline ticket numbers and be advised of the ticket cost. If you used the reduced deposit plan [RDP] for your booking you must have paid for your airline ticket, insurance and the cost of RDP in full in order to receive the airline ticket for future use. Travelers can use the cost of the airline ticket, less the airline change fee [typically $250 per ticket] to purchase a new ticket to:

• The same Vacation Express destination on same carrier
• A different Vacation Express destination on same carrier
• Any destination that the issuing carrier serves. This option requires contacting the issuing airline directly for reservations.

• Vouchers are issued in the original names of the passengers on the booking at the time of cancellation.
• The vouchers are non-transferable and name changes will not be accepted.
• Passengers have one year from original date of travel to rebook and travel using their voucher toward another package to any Vacation Express destination.
• VPP can be repurchased when rebooking your vacation with the original VPP voucher, however your original voucher’s expiration date will not change in the event you have to cancel your trip again.
• Under no circumstances does the VPP allow for a full or partial cash refund, nor can it be extended.
• Please check with your airline for their specific requirements.

Change Fee Waiver:
A one-time change fee, per person will be waived prior to final payment due date. This applies only to Vacation Express change fees per our Terms and Conditions Contract. This does not include airline change fees where applicable. No changes can be made to bookings with non-refundable hotel rates. Re-issuing of airline tickets or hotel deviations while in-destination will incur a $75 per person change fee.

Price Drop Guarantee:
A one-time price adjustment is permitted per room and only applies to the land portion. The air portion of a booking is not eligible for price adjustment. All travelers in the room must have purchased insurance to qualify. Price adjustments must be requested prior to final payment due date and, if applicable, any refunds will be processed to the original form of payment unless otherwise requested for added tours, transfers or fees. This does not apply to non-refundable room categories. Pricing must be available at Vacation Express at time of the request and all components must match. Email request for price drop adjustment to pricedrop@vacationexpress.com and include current screen shot including same hotel, room category and flight schedule. No changes can be made to bookings with non-refundable hotel rates.

Please Note: VPP is not available with non-refundable hotel rates.