Cancellation of the Booking must be requested in writing (registered letter, email or fax) from the Passenger or Passenger’s Travel Agent and received by the Company. All tickets issued and the confirmation invoice must be returned together with the notice of cancellation. To cover the estimated loss incurred by cancellation, the Company will levy cancellation charges in accordance with the following scale:
Cruises 5 to 14 Nights***
Prior to Departure | Penalty |
89 - 61 days | Deposit Non-Refundable |
60 – 46 days | 50% penalty |
45 – 16 days | 75% penalty |
15 – 0 days | 100% penalty |
MSC Yacht Club - Cruises 5 to 14 Nights***
Prior to Departure | Penalty |
61 days or more | Deposit Non-Refundable |
60 – 46 days | 50% penalty |
45 – 16 days | 75% penalty |
15 – 0 days | 100% penalty |
Cancellation charges are assessed on total fares (excluding taxes), which include cruise fare, air add-ons, hotel packages and any other additional services arranged through MSC Cruises, S.A. or MSC Cruises (USA) LLC. Please note that hotels have their own cancellation policies and charges.
In case of a partial Booking cancellation whereby one or more Passengers have cancelled their Cruise Package, leaving one Passenger to occupy the cabin after the cancellation of the other Passenger(s), the remaining Passenger occupying the cabin for single use will be assessed a 100% single surcharge.
It may be possible for the Passenger to claim these cancellation charges from his/her travel insurance provider, subject to any applicable deductibles. It is the Passenger’s responsibility to make such a claim under the terms of his/her insurance policy. Neither Carrier nor Company have any liability under the travel insurance policy in the event of cancellation.
The Company may, in its sole discretion, waive the fees mentioned in this Section 13 if in the Company’s determination the cancellation is due to Force Majeure circumstance occurring at the place of destination or its immediate vicinity and which Force Majeure circumstance significantly affects the performance of the Cruise Package, or which significantly affects the carriage of Passengers to the destination.
From time to time, the Company may offer a discounted fare with non-refundable deposit. This deposit does not follow the above cancellation policy and takes immediate effect upon transaction.
No refund will be issued if a Passenger voluntarily or involuntarily does not show up for their cruise, is denied boarding for any reason including failure to provide required travel documents, passport or visa, terminates his/her cruise before the scheduled disembarkation date, or is disembarked pursuant to Section 7 or 18. Cruise contracts are non-transferable.
A name change fee of $50 per name change will apply for any name change made from the time the booking penalty period begins, as stated in the above cancellation chart, until 7 days prior to departure. Limit of one name change per Booking. More than one name change is considered a reservation cancellation and is subject to the above cancellation charges.
For Bookings with the Bella Experience, a departure date change fee of $50 per booking will apply for any departure date change made from the time the booking penalty period begins, as stated in the above cancellation chart, until 30 days prior to departure. Any change made less than 30 days prior to departure is considered a reservation cancellation and is subject to the above cancellation charges.
For Bookings with the Fantastica, Aurea or Yacht Club Experience, one departure date change can be made free of charge from the time the booking penalty period begins, as stated in the above cancellation chart, until 30 days prior to departure. Any subsequent departure date change will result in a fee of $50 per booking. The new departure date must be within 90 days of the original departure date. Any change to a date that is more than 90 days from the original departure date is considered a reservation cancellation and is subject to the above cancellation charges. Any change made less than 30 days prior to departure is considered a reservation cancellation and is subject to the above cancellation charges.
FANTASTICA EXPERIENCE AT A GLANCE:
BOOKING FLEXIBILITY
COMFORT
FOOD & DRINKS BENEFITS
SPORT AND ENTERTAINMENT
SERVICES
OTHER PRIVILEGES
* In the event of cabin change due to operational reasons, guests will be granted a cabin category upgrade.
** The free cruise change is applicable either on the cruise dates or on the destination. Such change needs to be performed at least 30 days before departure, for a new cruise to sail within 3 months from the original departure. Any cruise change must be requested through our contact centers.
* Some staterooms have a metal balcony front instead of glass.
AUREA EXPERIENCE AT A GLANCE:
BOOKING FLEXIBILITY
COMFORT
FOOD & DRINKS BENEFITS
SPORT AND ENTERTAINMENT
RELAXATION & WELL BEING
SERVICES
OTHER PRIVILEGES
* In the event of cabin change due to operational reasons, guests will be granted a cabin category upgrade.
** The free cruise change is applicable either on the cruise dates or on the destination. Such change needs to be performed at least 30 days before departure, for a new cruise to sail within 3 months from the original departure. Any cruise change must be requested through our contact centers.
* Some staterooms have a metal balcony front instead of glass.
This package includes the stated cabin choice along with the promotional offer of the Easy Plus Package for guests, the Browse WiFi package for 1 device, and $50 onboard credit.
FANTASTICA EXPERIENCE AT A GLANCE:
BOOKING FLEXIBILITY
COMFORT
FOOD & DRINKS BENEFITS
SPORT AND ENTERTAINMENT
SERVICES
OTHER PRIVILEGES
* In the event of cabin change due to operational reasons, guests will be granted a cabin category upgrade.
** The free cruise change is applicable either on the cruise dates or on the destination. Such change needs to be performed at least 30 days before departure, for a new cruise to sail within 3 months from the original departure. Any cruise change must be requested through our contact centers.
* Some staterooms have a metal balcony front instead of glass.
This package includes the stated cabin choice along with the promotional offer of the Easy Plus Package for guests, the Browse WiFi package for 1 device, and $50 onboard credit.
AUREA EXPERIENCE AT A GLANCE:
BOOKING FLEXIBILITY
COMFORT
FOOD & DRINKS BENEFITS
SPORT AND ENTERTAINMENT
RELAXATION & WELL BEING
SERVICES
OTHER PRIVILEGES
* In the event of cabin change due to operational reasons, guests will be granted a cabin category upgrade.
** The free cruise change is applicable either on the cruise dates or on the destination. Such change needs to be performed at least 30 days before departure, for a new cruise to sail within 3 months from the original departure. Any cruise change must be requested through our contact centers.
* Some staterooms have a metal balcony front instead of glass.