PAYMENTS, CHANGES & CANCELLATION

PAYMENTS: ALPHA TO OMEGA TRAVELS accepts payments in United States Dollars. Payments can be made via major debit and credit cards and automatic bank transfer.  Accepted cards are: Mastercard, Visa, Discover and American Express.  Credit or debit card should be in the name of the lead passenger. Alternate forms of payment may be accepted only with the expressed permission of ALPHA TO OMEGA TRAVELS. If alternate payment forms are required, please contact ALPHA TO OMEGA TRAVELS at info@alphaomegatravels.com.

PLANNING FEE: ALPHA TO OMEGA TRAVELS charges a one-time planning fee. This fee is to cover the time and expertise used to provide you and your traveling companions with a travel itinerary/proposal based on your wants and needs. This fee is due in full prior to the start of any research and is non-refundable.

TRAVEL DEPOSIT & PAYMENT: The travel deposit is made after you accept the travel itinerary/proposal. This will secure your vacation and the vacation price. All travel deposits and payments are NON-REFUNDABLE. Travel reservations are not confirmed until a deposit is made. Your travel proposal will reflect the amount needed to confirm your vacation. Unless stated otherwise, prices may fluctuate between the time a quote is rendered and when the deposit is furnished.

PAYMENT PLANS: We are pleased to offer, for your convenience, a monthly payment plan for your travel plans. No payment plan is available for reservations made sixty (60) days or less from the date of travel.

FINAL PAYMENT: Reserved travel plans must be paid in full on or before the final payment date. Your travel proposal/itinerary will state the date your final payment is due. Any reservations not paid in full on or before your final payment date is subject to cancellation, with no notice and no refund of payments made.

LATE PAYMENT:  If your travel itinerary is not paid in full by your monthly installment date or the Final Payment Date, a late fee $100.00 will automatically be assessed one day after your payment due date. This fee is non-refundable and non-negotiable.

REINSTATEMENT OF RESERVATIONS: If your travel reservations have been cancelled, and you notify us within 14 calendar days of cancellation that you want to reinstate your reservation, a service reinstatement fee of $150.00 ($250.00 for international tours) will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.

RESERVATION CHANGES: Changes to an existing reservation, whatever the cause, will incur a $100.00 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers.

*Please note that name changes to airline reservations are subject to full cancellation and rebooking.

TRAVELING WITH A ROOMMATE: If you are traveling with a roommate, to receive the best prices, you and the roommate must reserve your travel itinerary at the same time. If your roommate chooses not to travel, the roommate will be subject to the cancellation policies stated in these terms & conditions and in the travel itinerary. The traveling party may be subject to an increased fee in the form of a single supplement or the travel package may need to be requoted and rebooked. Please contact Travel Agent if this occurs to determine the best course of action based on your itinerary. Travel Agency does not offer roommate matching service and is not responsible for any increased costs or other monetary damages in case a roommate chooses to no longer travel. Unless stated otherwise in the proposal, monies deposited are not transferable.

CANCELLATIONS: All reserved vacations are non-refundable. All cancellations must be in writing to info@alphaomegatravels.com. It is highly recommended that you obtain travel insurance at the time of reservation.

RELEASE FROM LIABILITY

Alpha to Omega Travels, its shareholders, directors, officers, employees and affiliates, (collectively “ALPHA TO OMEGA TRAVELS, LLC”) does not own or operate any entity that provides goods or services for your vacation including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, ALPHA TO OMEGA TRAVELS is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. ALPHA TO OMEGA TRAVELS has no control over the activities at resorts or locations. Passenger is aware that the facility may change, postpone, or cancel any scheduled activities and passenger holds ALPHA TO OMEGA TRAVELS harmless if this occurs.

Without limitation, ALPHA TO OMEGA TRAVELS is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, items listed in the force majeure clause, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of ALPHA TO OMEGA TRAVELS. In addition, I release ALPHA TO OMEGA TRAVELS from its own negligence and assume all risk thereof.

FORCE MAJEURE

There may be times when either party are unable to perform, or complete performance, under the travel contract for reasons out of each other’s control. These are called force majeure events and if occurs, make performing under the contract inadvisable, commercially impracticable, illegal, or impossible. Events that may trigger this provision include, but are not limited to, acts of God, acts of government, acts of war or civil unrest, insurrection or revolts, military action, strikes of other labor activities, criminal or terrorist activities of any kind, or the threat thereof, pandemics, epidemics, illnesses or health conditions prevalent in the area of travel, earthquakes, hurricanes, lightning, and explosions, unexpected legislation, or any other event outside the reasonable control of either party.

In the event that a force majeure event occurs, the parties will look to and follow the cancellation policies of the suppliers, what is stated in the travel proposal and these terms & conditions. Any changes to those policies are at the sole discretion of the supplier (if applicable) and ALPHA TO OMEGA TRAVELS. Passenger will be informed of their options if a force majeure event occurs.

KNOWING AND VOLUNTARY EXECUTION:

Passenger agrees that I have carefully read these Terms and Conditions and the vacation itinerary, and fully understand its contents, including cancellation policies and penalties. I am aware that this is a release of liability and a contract between myself and ALPHA TO OMEGA TRAVELS and agree of my own free will. By submitting a deposit, I agree to these Terms & Conditions and ALPHA TO OMEGA TRAVELS's Release from Liability, Assumption of Risk and Binding Arbitration Clause for myself, each member of my traveling party and any minor children accompanying me.

To view a full copy of our Terms and Conditions click HERE.