TERMS & CONDITIONS

IA. PAYMENT SCHEDULE - LAND

1. A deposit equal to $260 per person is required to confirm land arrangements.

2. The deposit schedule for the main tour shall be:

3. The deposit schedule for single supplements shall be:

4. The deposit schedule for pre- post- or special arrangements / balloon safaris / etc. shall be:

IB. PAYMENT SCHEDULE – AIR

1. A deposit equal to 100%* percent of the air arrangements is required to confirm air space for all international and regional flights

2.  The deposit schedule for air shall be:

3. Taxes, government fees, and landing fees for airfare are subject to change until all tickets are paid in full.  

IIA. CANCELLATION POLICY - LAND

1. All cancellations must be received in writing.

2. The following fees apply based on date written cancellation is received by Acacia Holidays:

IV. INCLUSIONS

Included in the cost of the final, agreed-upon itinerary are:

Accommodations, meals as specified, all transfers, sightseeing and entrance fees, local guide(s) and/or driver(s), evacuation service. A full list of inclusions may be found at the end of the final, published itinerary dated TBD.

V. EXCLUSIONS         

Excluded from the cost of the final, agreed-upon itinerary are:

Cost of air travel, travel documentation such as passports or visas, costs of required or recommended inoculations and medications, airport departure taxes, excess baggage charges, gratuities to guide(s) / driver(s), personal expenses, optional activities, and excursions. A full list of exclusions may be found at the end of the final, published agreed-upon itinerary dated TBD.

VI. PASSPORTS AND VISAS

A valid passport is required of each traveler. Your passport must be valid for at least six (6) months from the return date of your trip. Although Acacia Holidays may provide information on visa requirements for various countries, it is the responsibility of the traveler to have all required documentation in his/her possession.

VII. HEALTH INFORMATION AND REQUIREMENTS

The United States Centers for Disease Control (http://www.cdc.gov) is a recommended source of health information for travelers. Please consult your personal physician for specific advice on all health issues prior to travel.

Although Acacia Holidays may provide information on health requirements and/or suggestions for various countries, it is the responsibility of the traveler to obtain and administer all medications and carry proof of required inoculations with him/her.

VIII. BAGGAGE ALLOWANCE

Acacia Holidays’ policy is designed to match the policy of regional commercial air carriers for your anticipated itinerary. (https://www.skyexpress.gr/en/sky-experience/before-fly/fare-types) These restrictions are subject to change at any time.

If a traveler anticipates that baggage will exceed the above limit, extra luggage allowance or an extra seat may be booked at his/her additional expense no less than 60 days prior to commencement of services. This is wholly at the air carrier’s discretion. Should a traveler arrive with baggage that exceeds the stated limit, the traveler’s bag(s) may be flown on later flights and additional cost.

IX. INSURANCE

It is the traveler's sole responsibility to carry comprehensive travel and medical insurance to cover the traveler, his/her dependent(s) and traveling companion(s) for the duration of the trip.  Insurance should include (but not be limited to) coverage for trip cancellation or interruption; emergency evacuation expenses; medical expenses; repatriation of remains; and damage, theft or loss of personal baggage, money, and goods.  Acacia Holidays and its representatives take no responsibility for any costs or losses incurred by the traveler, his/her dependent(s) or traveling companion(s) regarding, but not limited to, the above eventualities.  A traveler will be charged directly by the relevant service provider(s) for any required emergency services. Failure to carry proof of coverage may cause considerable delay in accessing such services.

X. SPECIAL REQUESTS

Acacia Holidays will make every effort to accommodate special requests involving dietary restrictions or bedding preferences. Please advise your travel agent of any special needs or request at the time of booking.

XI. ACTIVITIES

Some activities in the final, agreed-upon itinerary may require a certain minimum level of fitness including, but not limited to navigating uneven terrain.  Please advise your travel agent at time of confirmation if you have any health or mobility issues that may prevent your full participation in scheduled activities.

XII. PRICES

Quoted prices are based on current rates of exchange, tariffs and taxes.  Acacia Holidays reserves the right to increase prices to cover increased costs, entrance fees, tourism levies, tariff, and/or taxes, and to reflect increases in foreign currency rates.

XIII. INTERNATIONAL FLIGHTS

Acacia Holidays or its representatives can offer quotations for international or other on-tour flights. Airfares may be subject to service fees, cancellation penalties and/or surcharges and may change in price until full payment is received by Acacia Holidays and ticket(s) are issued.

Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances.  International air carriers are subject to international air conventions limiting their liability.  Limitations of liability are contained on the reverse side of the airline ticket or e-ticket receipt, or on the carrier's website, and form part of the Terms and Conditions of travel.  The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.

XIV. CHANGES TO ITINERARY

Although every effort is made to adhere to schedules, please note that Acacia Holidays reserves the right, and is in fact obliged, to occasionally amend routes and accommodations as dictated by changing conditions. Such conditions may be brought about by, but are not limited to, seasonal rainfal, airfields or game areas; game migrations from one region to another; and/or airline schedule changes. Accommodations and arranged sightseeing are subject to change at any time because of unforeseen circumstances or circumstances beyond the control of Acacia Holidays or its representatives.

Acacia Holidays reserves the right to withdraw or alter any services as deemed necessary and to pass on to the traveler any expenditure or losses caused by delays or events beyond its control. Acacia Holidays or its representatives are not responsible for additional costs resulting from delays to airline, train or other transportation schedules.

XV. FORCE MAJEURE

Acacia Holidays is not responsible for any delay, injury, loss or damage for reasons of force majeure (events beyond its control, including, but not limited to, acts of God; acts of war or civil unrest; government actions; strikes; and criminal or terrorist activities).  In these circumstances, Acacia Holidays will not be liable to pay any compensation or be otherwise responsible for any expense or losses you might incur where it is forced as a result to cancel, delay, curtail or change arrangements in any way or where the performance of agreed-upon services is prevented or affected.

XVI. TRAVEL ADVISORIES AND WARNINGS

It is the responsibility of the traveler to stay informed of the most current travel advisories and/or warnings that are in effect for the countries he/she is visiting.  This information can be found on the U.S. Department of State's website at http://travel.state.gov/ or by phone at 1-888-407-4747.

Should a traveler choose to travel in the event of an active U.S. State Department travel warning against travel to the specific location(s) of his/her safari, the traveler assumes all risk of personal injury, death or property damage that may arise out of the events advised or warned against.

XVII. CLAIMS AND REFUNDS

Refunds are not made for any unused or missed services, except for verifiable extenuating circumstances.  For verifiable claims to be considered, they must be submitted in writing within thirty (30) days of the end of travel services and be accompanied by supporting documentation.  Any adjustment considered will be based on the actual price of the services involved.

XVIII. PHOTOGRAPHY DURING YOUR SAFARI

Acacia Holidays reserves the right to photograph or film during the operation of any itinerary and to use those images without payment or permission.  If any traveler prefers his/her image not be used, please advise your guide at the beginning of your trip.

XIX. TRAVELER'S REPRESENTATIONS

The traveler represents that neither he/she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself/herself or to others.  Acacia Holidays reserves the right to remove from the trip, at his or her sole expense, anyone whose condition could create such a hazard.

XX. LIMITS ON RESPONSIBILITY

Acacia Holidays and its representatives do not own or operate any entity that is to provide or does provide goods or services for your trip.  It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers.  All such entities and persons are independent contractors.  As a result, neither Acacia Holidays nor its representatives are liable for any negligent or willful act of any such person or entity or of any third party.

In addition and without limitation, Acacia Holidays and its representatives are not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, weather, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation mechanism to arrive or depart on time.

There are inherent risks in adventure travel.  These include, but are not limited to, risks of white water rafting, kayaking and canoeing (for example, dangers of rapidly moving water, rocks and other submerged objects, hypothermia, etc.), horseback riding (for example, unpredictable behavior by horses, etc.), elephant-back safaris, hiking, walking safaris, quad biking (for example, equipment failure, etc.), and in all trips dangers of animals, inaccessibility to medical attention, and difficult evacuation from remote locations in the case of a medical emergency.  Traveler assumes all such risks with regard to these possibilities.

XXI. TRAVELER'S CONSENT

PAYMENT OF DEPOSIT OR ANY OTHER PARTIAL PAYMENT CONSTITUTES THE TRAVELER'S ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.

THANK YOU FOR BOOKING WITH ACACIA HOLIDAYS!