You can cancel your vacation for any reason and receive a refund in the form of a future travel certificate. VPP must be added to your booking by final payment due date. Once purchased, your plan cost is non-refundable.

Pre-Departure Waiver and the following non-insurance services are provided by Vacation Express and are not insurance benefits.

Cancellations:
You can cancel for any reason a minimum of 2 hours prior to original scheduled departure time as indicated in your travel documents or no later than 9AM ET the day of arrival for hotel-only bookings. When you purchase the VPP, all applicable cancellation charges [does not include change fees or reduced deposit plan fees] as per your Terms and Conditions contract will be refunded in the form of a future travel certificates, known as a VPP Voucher, less the VPP plan cost as follows:

exclusive non-stop flight packages and hotel only packages will receive a VPP voucher for the cost of the package, less the VPP plan cost. Scheduled-air packages will receive a VPP voucher for the cost of the hotel portion less the VPP plan cost along with the airline ticket numbers and be advised of the ticket cost. If you used the reduced deposit plan [RDP] for your booking you must have paid for your airline ticket, insurance and the cost of RDP in full in order to receive the airline ticket for future use. Travelers can use the cost of the airline ticket, less the airline change fee [up to $250 per ticket] to purchase a new ticket to:

• The same destination on same carrier
• A different destination on same carrier
• Any destination that the issuing carrier serves. This option requires contacting the issuing airline directly for reservations.

VPP Voucher Information:

• Vouchers are issued in the original names of the passengers on the booking at the time of cancellation.
• The vouchers are non-transferable and name changes will not be accepted.
• Passengers have one year from original date of travel to rebook and travel using their voucher toward another package 
• VPP can be repurchased when rebooking your vacation with the original VPP voucher, however your original voucher's expiration date will not change in the event you have to cancel your trip again.
• Under no circumstances does the VPP allow for a full or partial cash refund, nor can it be extended.
• Please check with your airline for their specific requirements.