• From 26/11/2023 at 15:00: the penalty for cancellation will be 100% of your room total.

For cancellations of bookings received 24 hours or more prior to arrival, no cancellation fee is due. Cancellations received within 24 hours or less prior to arrival will result in a cancellation fee equal to the total of the entire stay. Please be aware that no refunds will be issued for any unused portion of your stay. Our cancellation policies are applicable at all times without exception.

Credit card details are collected in order to guarantee your booking. Please note the maximum number of reservations guaranteed under the same credit card is five (5). The full amount corresponding to your reservation will be charged in full thirty (30) days prior to your arrival day to the credit card provided during the booking process. If you book within seven (7) days of your arrival date, your payment must be made when you check in at the hotel.

When you make a reservation through us, you will see a hold for $1.00 placed on your credit card by the property name. This is a standard part of our security validation process, with no charge to you, and you might receive a notification from your bank.

All visible rates on every single one of The Excellence Collection websites are displayed in US dollars.

You must present a credit card when you check in at the resort. A hold will be placed on your card to cover extra charges. Upon check-out, your credit card will be charged only for the amount incurred during your stay.