Itinerary & Activities

 

 

 

 

 

All AAV Package Cancellations without Pre-Departure Protection (PDP) will be subject to the following penalties: • 15 days or more prior to departure, $200 per person + any third party fees • 14 days or less, 100% penalty All AAV Package Cancellations with Pre-Departure Protection (PDP) will be subject to the following penalties. • Prior to scheduled departure, cost of waivers** • After departure, 100% penalty *Cancellations for hotel packages (no air component) must be requested by 10:29 PM (Central Time) the day before check-in for PDP cancellation protection to be valid. After 10:29 PM the day before check-in, the full package becomes non-refundable. **Specific room categories and activities that are identified in the booking path as non-refundable or advance purchase are not covered by the PDP and remain non-refundable. ***Specific room categories identified in the booking path as Restrictive could risk a change in the price and availability of the room booked if a change is requested. Changes will be handled on a request basis only. **** Sandals Resorts, Beaches Resorts and Grand Pineapple Resorts, become non-refundable on the 45th day prior to travel and will not be covered by PDP at that point. PDP does not apply to any changes or cancellations once travel has begun.
Other Policies

At Check-in

• Check-in time is between 3:00 PM and 12:00 AM
• Check-out time is 12:00 PM
• Minimum guest age for check-in is 18

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Safety features at this property include window guards

 

Special Check-in Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

 

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Contactless check-in and contactless check-out are available.

 

Property Info
Service animals not allowed, Pets not allowed
Professional property host/manager, Gap period enforced between guest stays - 24 hours, Shield between guests and staff in main contact areas, Property follows sanitization practices of Safe Travels (WTTC - Global), Temperature checks are available to guests, Social distancing measures are in place, Staff temperature checks are conducted regularly, Guests are provided with free hand sanitizer, Property is cleaned with disinfectant, Staff wears personal protective equipment, Bed sheets and towels are washed at a temperature of at least 60°C/140°F, Masks are available to guests, Contactless check-in is available, Protective clothing is available to guests, Essential workers only - NO, No cribs (infant beds) available, No rollaway/extra beds available, No elevators, Contactless check-out is available, Property confirms they are implementing guest safety measures, Individually-wrapped food options are available, Property confirms they are implementing enhanced cleaning measures, Individually-wrapped food options are available for dinner, Individually-wrapped food options are available through room service, Individually-wrapped food options are available for breakfast, Individually-wrapped food options are available for lunch, Commonly-touched surfaces are cleaned with disinfectant

 

Optional Fees

• Fee for continental breakfast: approximately USD 12 for adults and USD 9.20 for children
• Fee for in-room wireless internet: USD 5 per day (rates may vary)
• Fee for wireless internet in public areas: USD 5 per day (rates may vary)
• Airport shuttle fee: USD 50 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

 

AMERICAN AIRLINES VACATIONS

TRAVEL PACKAGE TERMS AND CONDITIONS

 

These terms and conditions will become binding when you book an American Airlines Vacations travel package (hereafter referred to as a “package”). These terms and conditions and other terms and conditions referenced herein, together with any terms set forth in a package confirmation email and in any other related emails sent to you in connection with a package, are in addition to and supplement any other terms and conditions between you and American Airlines, Inc., or American Airlines, Inc. through American Airlines Vacations (hereafter referred to as “American Airlines Vacations”) (including any additional agreements that are binding on travel agents booking a package hereunder).

You, as the authorized travel agent or planner of a package, as applicable, will be the point of contact between American Airlines Vacations and all persons traveling under such package (hereafter referred to as a “package participant”). You agree that American Airlines Vacations will be entitled to rely upon your instructions relating to package participants, and that American Airlines Vacations may refer any inquiries from such package participants to you, including payment or refund inquiries. You acknowledge and further agree that all payment obligations will be remitted by you to American Airlines Vacations in accordance with these terms and conditions and the booking confirmation email.

By booking a package, you hereby represent and warrant to American Airlines Vacations that: (1) you have the express authorization from all package participants to make such booking and speak on their behalf, (2) to the extent that any disclosures to or approvals from any such package participants are required by applicable law so as to allow American Airlines Vacations to collect and process their personal information for the purpose of providing the services and related benefits under the applicable package, you have made such disclosures or obtained such approvals to the same extent that American Airlines Vacations does so under its website, and (3) you have made any other disclosures and obtained any other approvals required by applicable law in connection with adding such package participants to a package and designating them to receive the services and related benefits from American Airlines Vacations. For more information about the collection and processing of personal information by American Airlines, please read our privacy policy (available online at AA Privacy Policy).

Reservations Policies

 

1. Flights

a. All flights operated by American Airlines, Envoy Air, PSA Airlines and Piedmont Airlines and marketed under the American Airlines code that are booked as a component of a package are subject to American Airlines’ applicable conditions of carriage and all applicable fare rules and restrictions.

 

b. Some discounted airfares may not be eligible for: (i) upgrades to another class of service, or (ii) American Airlines AAdvantage® miles. Eligible fare classes of an air component of a package may change at any time without notice prior to the time of booking.

2. Intended Use

You understand that all rates for air travel, hotel rooms, rental cars and all other components offered by American Airlines Vacations as a component of a package are exclusively for personal leisure travel (i.e., vacation travel). Packages are not intended for business use, including, but not limited to, conventions and meetings. All packages are non-transferable and cannot be used by any persons other than package participants.

3. Minimum Hotel Stays

When booking air travel and hotel stays together under a package, the booked hotel stay must: (a) match the itinerary dates of the booked air travel or (b) include a minimum of 1 night. Such booked hotel must be located in the package destination, as determined by American Airlines Vacations in its sole discretion.

4. Terms and Conditions of Third-Party Vendors

Certain components of packages booked hereunder may also be subject to the terms and conditions of third-party independent vendors, including, but not limited to, airlines, hotels, rental car companies, transportation companies, suppliers, tourist facilities and excursion operators (hereafter referred to collectively as “third-party vendors”), which may change from time to time without notice.

5. Payment

a. Full payment is required at the time of booking a package. Prior to full payment, prices, travel dates, availability of hotel rooms, car rentals, flight seats and other package components are not guaranteed. American Airlines Vacations reserves the right to treat a booking as cancelled if the balance due is not paid on time. All package prices are in U.S. dollars, and all airfares include required government taxes, segment fees, airport passenger facility charges (PFC's), September 11th Security Fees and federal segment fees.

b. Adjustments to package pricing will not be made after full payment is received, and rate reductions subsequent to booking will not be retroactively applied. American Airlines Vacations reserves the right to correct any payment errors. Government taxes and fees are subject to change after purchase.

c. American Airlines Vacations is not responsible for package components that are provided to you free of charge by third-party vendors. Such free components have no cash value.

6. Children's Rates and Certain Domestic Travel Requirements

Special children's rates may be available and quoted with the total package price. Additional charges for cribs, rollaway beds, infant car seats and similar special request items will be the responsibility of the package participant(s) and must be paid directly to the third-party vendor, as applicable. Age restrictions imposed by third-party vendors may apply (e.g., some hotels may require that at least one guest be 21 years of age or older).

7. Exclusions

American Airlines Vacations prices and rates do not include extra charges imposed by the airlines. Resort fees, meals, shows, tours, tips, energy surcharges, telephone surcharges, telephone calls, liquor, taxes, room service, laundry, parking fees, pet fees or other items not otherwise specified in the quoted rates are excluded from the package price.

8. Pre-Departure Protection (PDP)

a. Pre-Departure Protection (“PDP”) is an optional plan that allows you to: (i) change your booking up to and including the 8th day prior to the departure date and (ii) cancel your booking entirely at any time prior to your originally scheduled departure time, in each case without incurring any change fees or cancellation penalties (except as set forth herein). Changes to your booking may be possible within 7 days prior to the departure date; provided, however, that fees may apply. Please call reservations at 800-321-2121 for more information.

b. PDP coverage is subject to the following restrictions:

1. PDP does not cover any increase to the price of a package component as a result of a change.
2. PDP does not cover changes to flight schedules.
3. PDP does not cover basic economy fares, certain promotional tours, specific hotel room categories and activities that are identified in the booking path as non-refundable, advance purchase or restrictive.
4. Bookings at Sandals Resorts, Beaches Resorts and Grand Pineapple Resorts become non-refundable on the 45th day prior to the departure date. PDP does not cover changes or cancellations after such date.
5. PDP does not cover changes or cancellations to a package after commencement of travel. .
6. PDP does not eliminate charges or cancellation fees for no-shows.
7. PDP charges are non-refundable.
8. PDP may only be purchased for a package as a whole (i.e., PDP coverage for some package participants and not others is not permitted).
9. PDP may only be purchased when a package is booked and may not be added at any point thereafter.
10. PDP is non-transferable.
11. PDP does not apply during embargo periods that American Airlines Vacations may, in its sole discretion, implement from time to time.

9. Cancellations and Cancellation Penalties

a. A package is considered confirmed once payment is received by American Airlines Vacations. Cancellation of a package must be made by phone by calling 800-321-2121. Cancellations will be effective immediately and subject to the penalties set forth below.

1. All cancellations of packages that are not covered by PDP will be subject to the following:

1. Cancelled 15 days or more prior to departure: $200 per person + any non-refundable components + any applicable third-party vendor fees** + basic economy fare (if purchased). Balance will be credited toward future travel

1. Cancelled 14 days or less prior to departure: Non-refundable

1. All cancellations of packages that are covered by PDP will be subject to the following:

1. Cancelled prior to scheduled departure*: Cost of PDP + any non-refundable components + certain third-party vendor fees**

1. After departure: Non-refundable

*For PDP coverage to apply, cancellation of hotel packages (i.e., packages with only a hotel component) must be requested by 10:29 PM (Central Time) on the day before check-in. After 10:29 PM the day before check-in, the full hotel package becomes non-refundable.

** All bookings with Sandals Resorts, Beaches Resorts and Grand Pineapple Resorts become non-refundable on the 45th day prior to travel and will not be covered by PDP thereafter.

iii. In addition to the cancellation penalties described above, travel during special events and holiday periods (e.g., Thanksgiving, Christmas or New Year's Day) may be subject to additional restrictions. Contact American Airlines Vacations at 800-321-2121 for more information.

10. Changes

a. Changes to a booked package are subject to the change fees described herein and cannot be made 8 days or fewer prior to departure. Notwithstanding the foregoing, some packages or package components, including, but not limited to, basic economy fare tickets, certain promotional tours, specific room categories and activities that are identified in the booking path as non-refundable, advance purchase or restrictive cannot be changed. Certain name changes, as American Airlines Vacations may determine in its sole discretion, may be permitted without a fee. If a change to a package component involves a change in the corresponding package component rate, such package component will be repriced at the applicable rate then in effect, and full payment will be required at the time of such change. Such package components include, but are not limited to, a change in flight origin and destination, departure date, and hotel room category and/or configuration.

1. All changes to packages that are not covered by PDP will be subject to the following:

1. 1. if 9 days or more prior to the departure date: $50.00 per person change fee plus third party vendor fees plus change in package price; and
   
   
   1. if 8 days or fewer prior to the departure date: changes are not permitted.
      
      

 

1. The applicable change fee may be waived in the following circumstances:

 

1.  

   1. PDP was purchased with the package (see Section 8);

    

   
   

    

   1. the change results in a higher price for the non-air components of the package; and

    

   
   

    

   1. an upgrade from main cabin to a premium cabin is purchased by a package participant.

    

 

1. American Airlines Vacations will not be liable for cancellations or changes to a package that are due to events beyond its control.

 

11. Refunds

a. Within 24 hours of booking, air travel booked as a component of a package (whether refundable or non-refundable) may be cancelled, and a full refund may be issued for the price paid for the corresponding tickets in accordance with the following rules and restrictions:

1. You must call 800-321-2121 within 24 hours of purchase to cancel the booked air travel and request a refund for the air travel ticket.
2. Refunds may be issued only for air travel tickets booked on aavacations.com.
3. Refunds may be issued only to the original form of payment or in accordance with the then-current policy of American Airlines Vacations.
4. Such package must have been purchased at least 2 days prior to the scheduled departure date.
5. This refund policy does not apply to hotel or other non-air travel components of a package, which are subject to third-party vendor policies.

b. Packages are refundable only if permitted under Section 9 above, and such package refunds will be subject to applicable cancellation penalties. Except as permitted by Section 11(a), American Airlines Vacations will only issue refunds for entire packages and not for individual package components. No refunds will be issued or exchanges made for any missed or unused package components including, but not limited to, unused hotel nights and rental car periods.

c. All refunds hereunder are subject to the terms and conditions outlined above governing cancellations and changes, and are further subject to any such fees or other charges imposed by third-party vendors. Your acceptance of a refund constitutes a waiver of all rights and remedies under applicable laws other than the amount of the refund.

12. Cancellation for Convenience or Cause

a. American Airlines Vacations reserves the right to cancel a package without penalty for any reason upon 30 days’ prior written notice to you.

b. American Airlines Vacations may immediately cancel a package for cause, in whole or in part, upon the occurrence of any of the following events:

1. The package or any component thereof is used for any purpose other than personal leisure travel.

1. The package or any component thereof is transferred or attempted to be transferred.

1. You, as the authorized travel agent or planner of a package, as applicable, or any package participant:

A. breach any provision of these terms and conditions or any other applicable terms and conditions; or

B. engage or attempt to engage, as American Airlines Vacations may determine in its sole discretion, in any other activity that constitutes ticketing abuse or violates or is otherwise contrary to these terms and conditions or any other applicable terms and conditions.

13. Special Travel Requests

Third-party vendors may not have the appropriate equipment or provide the services necessary to accommodate package participants with disabilities or special needs. Please advise American Airlines Vacations of any special requests at the time of booking by calling 800-321-2121 at least 15 days prior to the departure date. American Airlines Vacations will thereafter forward such special requests to the appropriate third-party vendors. Additional fees and charges necessary to accommodate special requests may apply. American Airlines Vacations does not guarantee that any special requests will be accommodated.

14. Responsibility

a. American Airlines Vacations is not an agent of the person booking a package or of any third-party vendors. American Airlines Vacations arranges goods, services and accommodations (e.g., excursions and tours) provided through a package by third-party vendors (hereafter referred to individually as a “package activity”). American Airlines Vacations is not responsible for the quality or delivery of any package activity, and American Airlines Vacations does not accept and expressly disclaims any liability for the actions or omissions of a third-party vendor providing a package activity. Further, your booking of a package activity while on your trip will not create a contract between you and American Airlines Vacations. Any such contract is between you and the third-party vendor providing such package activity. American Airlines Vacations will not be responsible for the provision of any package activity or for any act or omission during the course of its provision by the third-party vendor regardless of whether a member of the American Airlines Vacations staff accompanies the relevant package activity.

b. All documents issued by third-party vendors for package activities (e.g., vouchers, tickets and passes) are issued subject to the terms and conditions specified by such third-party vendors. Neither American Airlines Vacations nor its parent(s), subsidiaries, affiliates, divisions, advertising and promotional agencies, wholesalers and retailers, employees, officers, directors, shareholders and agents (collectively the “Released Parties”) will be held liable for, and by accepting these terms you waive any and all claims against all Released Parties for: (i) any loss of or damage to property or injury to any person caused by reason of a defect, negligence or other wrongful act or omission of or any failure of performance of any kind by any third-party vendor or other damage caused by factors outside of American Airlines Vacations' control; (ii) any inconvenience, loss of enjoyment, mental distress or other similar matter; (iii) any delayed departure, airline turbulence, transportation accidents or missed connections, substitutions of accommodations, termination of service or changes in fares and rates or other unforeseen circumstances; and (iv) any cancellation or double-bookings under any package beyond the control of American Airlines Vacations.

c. In no event will American Airlines Vacations be responsible for any amount other than the price paid for a package. American Airlines Vacations reserves the right to remove any package participant from a package at any time.

d. American Airlines Vacations' liability will also be limited in accordance with any relevant international conventions in relation to the provision of travel or accommodation services which are hereby incorporated into and form part of the agreement between you (including each package participant) and American Airlines Vacations. American Airlines Vacations will be regarded as having all the benefits of any limitation of compensation or liability contained in any such international conventions.

e. These terms and conditions are governed by and to be interpreted in accordance with the laws of the State of Texas. You and each package participant consent to the courts of the State of Texas, being the sole venue of any action related to these terms and conditions, to the exclusion of the courts in any other state or country. You and each package participant hereby waive your right to a jury trial.

15. Links to Third-Party Websites

Our website may contain links to websites owned and operated by third parties. Such links are provided for convenience and reference only. American Airlines Vacations does not own, operate or control the content of such third-party websites. American Airlines Vacations' inclusion of any such links is not an endorsement of the material or content therein.

16. Inquiries

a. Inquiries regarding packages, including payment inquiries or submission of compliments or complaints, but not including refund requests, which must be made by phone at 800-321-2121, can be made to American Airlines Vacations by mail or email at the following addresses:

1. For American Airlines Vacations inquiries:
   
   American Airlines Vacations Customer Relations
   4000 E. Sky Harbor Blvd.
   PHX RWB
   Phoenix, AZ 85034
   Email: aav.customer.relations@aa.com

1. For Department of Transportation compliments/complaints:
   
   Department of Transportation (DOT)
   Aviation Consumer Protection Division, C-75
   U.S. Department of Transportation
   1200 New Jersey Ave, S.E.
   Washington, D.C. 20590

17. Other Information

a. American Airlines Vacations will not be responsible for rate changes, errors or omissions in connection with a package. Subject to the terms and conditions herein, all prices and features described in American Airlines Vacations’ promotional materials and website(s) are subject to change without notice.

b. American Airlines Vacations programs and the website aavacations.com are operated by American Airlines Vacations, 1 Skyview Drive, MD 8B-100, TX 76155 USA, Phone: 800-321-2121.

The foregoing terms and conditions are subject to change without notice.