By submitting, you certify that you are the cardholder and are authorizing Movacay or its chosen Tour Operator/Supplier/Cruise Line to charge the listed amount to the credit card. You certify that you have verified that all information contained in the confirmation you received is accurate. You also certify you have read the Terms & Conditions and the appropriate Travel Insurance Plan details.
Without Travel Insurance, you risk your vacation/ trip to be non- refundable.
This charge will be manually applied by your independent travel agent. If there are any issues, an agent will get back to you. Please note that you may not see a charge from the Movacay on your credit card statement; the charge will come from our supplier and/or the airline directly. Payment may take 3-5 business days to fully process and be reflected on your statement.
Bookings
Prices quoted on this website are in United States Dollars and are based on costs at the time of posting. The package price, as indicated on your itinerary may include a flight as well as applicable airfare taxes, except for some destinations' departure tax. Other tour services and accommodations are included in your package price only if they are indicated on your itinerary. These package inclusions/rates are based on inclusions/prices at time of purchase and are subject to change without notice. You may incur additional expenses that are not included in the package price, including but not limited to resort fees, destination taxes and environmental fees. Discounts and special offers are applicable to new reservations only and may not be applied to an existing booking. A small service fee of $10 applies when booking through the Vacation Express Call Center. Some Vacation Express vacation protection plans cover price drop adjustments. See section 2 for vacation protection plan information.
Vacation Express makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge, all information is accurate at the time of publication. Vacation Express tries to ensure that the prices on this website are accurate, however, errors do occur and we reserve the right to refuse to accept and/or the right to cancel and refund any bookings, purchased at any price published in error. Updates are published on our website when new information is made available, however, Vacation Express cannot be responsible for any inaccuracies or omissions contained herein or for any third-party publications or postings. Information contained herein should be verified directly with other available sources.
Pricing and space is not guaranteed until a reservation is secured with a payment. See the payment chart for a schedule of deposit dates and final payments. If deposit is not received within the required timeline your reservation will cancel. If final payment is not received 30 days prior to departure, or more if shown in the booking, the reservation will be canceled and no monies will be refunded. Deposits are non-refundable and can be made online
| Service |
Deposit Amount |
Deposit Due |
Final Payment Due |
| Hotel Only |
$50 per person |
No later than 11:30PM ET 48-hours after booking |
30 days prior to departure* |
| Non-Refundable Hotel Only |
100% of the hotel cost |
At the time of booking |
At the time of booking |
| Reduced Deposit Plan (RDP) |
$275 + $25 fee per person |
At the time of booking |
30 days prior to departure* |
| Insurance/Protection |
Varies |
At the time of booking |
- |
*Final payment date for HIGH DEMAND travel periods may be 45-90 days or more, prior to departure. Required deposit date will be reflected in booking. Some higher priced room categories or hotels require earlier payment terms as well. The final payment due date will be listed on your invoice.
If you booked your reservation through a travel agent, please remember that it is the obligation of the agent of record for a reservation to obtain a credit card imprint, proper authorization and a signature from the cardholder. Vacation Express is not liable for chargebacks due to non-payment in cases where these forms of authorization were not obtained by the agent of record.
Protection Plans
Vacation Express strongly recommends the purchase of travel protection to cover changes and cancellations as well as post-departure travel insurance. Vacation Express offers three forms of travel protection, each with different benefits and payment policies. The plan goes into effect the date your payment is received by Vacation Express, and the plan cost is non-refundable and non-transferable.
Vacation Protection Plan [VPP]
Vacation Protection Plan Plus [VPP+]
Cancellations and Refunds
To cancel a booking reach out to your travel agent. In writing. Via email. A time stamp will be kept for records. Ensure that is during business hours Monday through Friday. As that are travel suppliers main office hours. If a vacation protection plan is not purchased and deposit has been received, cancellations will be reimbursed to your original form of payment minus any fees or penalties. Any cancellations, changes or modifications including but not limited to name corrections, passenger details, occupancy changes, travel dates or room category changes could result in a re-price situation at current day's pricing. The following is subject to fees or penalties.
Change fees:
| Hotel Only (any changes other than minor changes) |
| Up to 3+ days prior to departure |
$25 per room plus applicable hotel/feature penalties or fees. |
| 2-0 days prior to departure |
$50 per room plus applicable hotel/feature penalties or fees. |
In-Destination Voluntary Change Fees:
- Hotel extensions and deviations: $75 per room plus applicable hotel fees
- Transfers are non-refundable and non-changeable inside 48hrs. New transfers must be purchased directly from Nexus Tours.
Minor Changes*:
| All Packages |
Up to 7+ days
prior to departure |
No VE change fee for minor changes including the following (airline/hotel/feature penalties, charges and price increases still apply):
- Minor name correction of no more than a 3-letter change (does not apply to name corrections for airline tickets that require re-issuing of a ticket)
- Adding passenger
- Change to higher-priced hotel or room category
- Change in length of stay resulting in a price increase
|
Name Changes:
| All Packages |
| Name changes are subject to supplier policy/acceptance. More than one name change per room on a reservation is considered a cancel/rebook. |
Travel protection plans cancelations: Voucher VPP
Cancellation must be received to the agent at least 24 hours prior to the originally scheduled departure time as indicated in your travel documents.
VPP Voucher Information:
- Vouchers are issued in the original names of the passengers on the booking at the time of cancellation.
- The vouchers are non-transferable and name changes will not be accepted.
- Passengers have one year from original date of travel to rebook and travel using their voucher toward another package to any Vacation Express destination.
- VPP can be repurchased when rebooking your vacation with the original VPP voucher, however your original voucher's expiration date will not change in the event you have to cancel your trip again.
- Under no circumstances does the VPP allow for a full or partial cash refund, nor can it be extended.
Travel protection cancellations with VPP+
Cancellation must be received to the agent at least 24 hours prior to the originally scheduled departure time as indicated in your travel documents.You will receive a refund for the full package price in the original form of payment less the VPP+ plan cost [does not include change fees or reduced deposit plan fees]. Non-refundable hotel rooms are not eligible to receive a refund or voucher if VPP or VPP+ are purchased. You must select VPI for this room type to be eligible for coverage.
Hotel Substitution and Description
Subject to Section 10, Vacation Express reserves the right to substitute any hotel for any reason. Vacation Express assumes no liability for hotel overbookings resulting in inconvenience and/or substitute accommodations being provided, whether of a similar or lesser quality and location. Description of services included and rates are based on inclusions/prices at print time and are subject to change without notice. Vacation Express will not be responsible or liable if any of the services, features or facilities described on this website or in the brochure cease to be available or fail for any reason. Any resort credits provided by a hotel are provided at the hotel's sole discretion and are subject to the hotel's terms and conditions. Vacation Express shall not be held responsible for the use or non-use of the resort credits.
We assign hotel star ratings based on a number of factors, including our opinion regarding location, amenities, and facilities relative to the general standards of the destination, as well as feedback from customers and staff. These ratings may differ from other published ratings. Our hotel star ratings are not a representation or promise of any particular feature or amenity.
Documentation
Passengers traveling outside the United States are required to carry proof of citizenship. All U.S. citizens must have a valid U.S. passport. Passport cards are not valid for travel to Mexico and the Caribbean. The passport must be valid for six months after the return date of your travel. Minors 17 and under traveling alone or with a single parent may be required to have additional documentation on international flights. It is your responsibility to secure the current requirements for your particular itinerary and carrier.
At time of posting, Dominican Republic law requires that children under 18 on the day of departure traveling with an adult or guardian other than their parent, present a written, notarized authorization letter from the parent[s] giving consent for the minor to leave the country.
In accordance with stricter security measures, it is required that all married passengers whose last name differs from their identification credentials must also provide a copy of their Marriage License Certificate upon check-in for all international flights.
Non-U.S. citizens, to include permanent resident card [U.S. Green Card] holders, Travelers must check with the consulate of their intended destination, U.S. authorities and the air carrier[s] to obtain information on required documentation for entry to the destination and re-entry to the U.S.
The above information regarding documentation is subject to change. It is your responsibility to obtain current requirements needed for your carrier and destination. Vacation Express will not be liable for passengers' denied boarding, entry or re-entry due to lack of proper documentation and such passengers will not be entitled to a refund.
Customs and Immigration
Customs and/or immigration officials can deny a person, or persons, whether they are residents or visitors, entry (or re-entry) into their country at their own discretion. A previous criminal record could be an obstacle in international travel. Vacation Express cannot be held responsible for denied entry under any circumstances.