Terms & Conditions

Terms and Conditions

1. Registration and Name Changes
   Please register in your full legal name as it appears on your government-issued identification or passport. NAME CHANGES AFTER REGISTRATION WILL RESULT IN A $100 NAME CHANGE FEE. Rates are not guaranteed until your registration payment is received. The registration/deposit payment per guest(s) will hold your room at the quoted rate.
2. Payment Schedule
   It is important for you to adhere to the monthly payment schedule to keep your reservation secure. Not paying on time can result in cancellation or possibly losing items within your chosen package. This applies to EACH guest on the reservation. It is solely up to each guest to keep up with the payment due dates and pay them on time.
   It is highly recommended that you choose the auto-pay option to avoid missing a payment. You MUST notify Serenity Travel Experts of any missed or late payments to avoid automatic cancellation. We ask that you do this via email at Serenity Travel Experts, and at your earliest convenience. If no contact has been made within 15 days, we will have no choice but to assume you have canceled your reservation. Cancellation may result in a loss of funds for your vacation investment.
3. Hotel and Resort Policies
   The resort may require a credit or debit card at check-in to cover any hotel incidental charges not included in the room rate. Unless otherwise specified, all hosted group trips are 100% non-refundable and non-transferable. All initial deposits are 100% non-refundable and non-transferable.
   Room assignments are at the hotel’s discretion and can change at any time. Serenity Travel Experts CANNOT guarantee room locations/bedding types, but we will make every effort to negotiate room upgrades and/or amenities due to any hotel-implemented changes.
4. Group Travel Policies
   Individual group travel requests will require a six (6) or ten (10) room minimum and a $250 per person deposit prior to Serenity Travel Experts securing any group contracts. Group contracts that fall below the minimum requirements will result in a cancellation of the group. Individual group deposits are 100% non-refundable.
5. Flight and Itinerary Policies
   Serenity Travel Experts will NOT be responsible for flight changes, delays, or cancellations. These are things beyond our control. The itinerary is subject to change. An itinerary and confirmation email will go out two weeks before your arrival date. We reserve the right to make any changes to the vendors, itinerary, and/or entertainment line-up. Changes are guaranteed to be of equal or better value and experience, at no additional cost to you.
6. Liability Disclaimer
   Serenity Travel Experts will NOT be liable for any personal injury, property damage, inconvenience, loss of time, or any other loss or damage, direct or indirect, arising out of any act, omission, or negligence of any direct air carrier, motor coach company, hotel, or any other person rendering any service or providing any accommodation or event in conjunction with the travel package. Serenity Travel Experts shall not be liable for any injury, loss, or damage, direct or indirect, sustained because of theft, accident, mechanical breakdown, government action (deployment), weather, an act of God, pandemics, failure to make timely payments, or any other reason beyond our control.

Deposit and Payments

1. Deposit
   A deposit is due at the time of reservation. All deposits are non-refundable and non-transferable. All reservations (except where specified) will require a deposit, and the amount due, as well as the monthly payment plan, will be noted.
2. Full Payment
   All reservations can be paid in full at the time of booking, as long as the tour still has available space.
3. Late Payment
   If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee will automatically be added to your invoice one day after your final payment date. Late fees vary. Please see each tour description for late fee costs.
4. Reinstatement of Reservations
   If your travel reservations have been canceled, and you notify us within 14 days that you want to reinstate your reservations, a reinstatement fee of $50 ($200 for international tours) will be added to your invoice and must be paid in advance to apply for reconfirmation of services.
5. Last Minute Reservations
   All reservations must be made no later than 30 days before departure. If the services requested cannot be confirmed, payment will be refunded. If services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply.
6. Form of Payment
   Major credit cards or debit cards. Credit card charges will be accepted by phone or online to fulfill the non-refundable deposit requirement.
7. Refunds
   If you purchased Travel Insurance, refunds can be requested from your travel insurance company.
8. Cancellation
   Cancellations will only be accepted in writing once reservations have been made. Email your cancellation request to info@serenitytravelexperts.com with your invoice number, full name, and date of travel. If you do not receive an acknowledgment within 48 hours, please call 919-695-2297 to ensure your information was received.
9. Reservation Changes
   Changes to an existing reservation, whatever the cause, will incur a $50 per person charge, plus any additional supplier fees. This includes name changes and the removal of any services such as optional tours and transfers.
   Name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.

Mutual Respect Agreement

At Serenity Travel Experts, we are committed to fostering an enjoyable, respectful, and harmonious environment for all guests. To ensure a positive experience, all participants are expected to maintain courteous and respectful behavior toward fellow travelers, hosts, staff, and local communities.

If any guest’s behavior disrupts the harmony of the group, violates local laws, or is deemed inappropriate by Serenity Travel Experts, we reserve the right to take necessary action. This may include removal from group activities, relocation of accommodation, or termination of the individual’s participation in the trip without refund. Any additional costs incurred as a result of such actions will be the sole responsibility of the guest.
Should any disputes arise regarding this policy, Serenity Travel Experts will handle the matter through a review process. By participating in this trip, guests acknowledge and agree to this clause.
To ensure the desired group synergy, Serenity Travel Experts reserves every right to accept, reject, or expel any individual, prior to travel or during travel, who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will be the sole responsibility of the passenger(s) being removed. All unused services are non-refundable.