At Simply Travel, we are dedicated to providing unparalleled travel experiences backed by our
commitment to excellence, integrity, and customer satisfaction. With a passion for adventure and a
focus on personalized service, we strive to make every journey unforgettable.

Mission Statement:

Our mission at Simply Travel is to inspire and empower travelers to explore the world with
confidence, convenience, and peace of mind. Through our dedication to exceptional service,
innovative solutions, and ethical practices, we aim to exceed our client's expectations and create
lifelong memories.

Core Values:

 Customer-Centric Approach: We prioritize the needs and preferences of our clients,
striving to deliver tailored travel solutions that exceed expectations and create
unforgettable experiences.

 Integrity and Transparency: We conduct business with honesty, integrity, and
transparency, building trust and credibility with our clients, partners, and stakeholders.

 Continuous Innovation: We embrace innovation and leverage cutting-edge technology to
enhance our services, streamline processes, and deliver seamless travel experiences.

 Passion for Excellence: We are committed to excellence in everything we do, from
personalized service and attention to detail to ongoing professional development and
continuous improvement.

 Global Citizenship: We promote responsible travel practices,
environmental sustainability, and community engagement, contributing to a more
sustainable and inclusive world.

Services Offered for Our Clients

 Personalized Travel Planning: Our experienced travel advisors work closely with clients
to understand their preferences, interests, and budgets, crafting customized travel
itineraries tailored to their unique needs.

 Destination Expertise: With our in-depth knowledge of destinations worldwide, we
provide expert guidance, insider tips, and recommendations to help clients discover
hidden gems and explore new horizons.

 Airline Ticketing and Reservations: We offer comprehensive airline ticketing services,
assisting clients with flight bookings, seat selection, itinerary changes, and other travel-
related services.

 Accommodation Booking: From luxury resorts and boutique hotels to budget-friendly
accommodations, we partner with a wide range of hotels and resorts worldwide to offer
clients diverse options for their stay.

 Travel Insurance and Visa Assistance: We help clients navigate the complexities of
travel insurance and visa requirements, providing guidance, assistance, and support to
ensure a hassle-free travel experience.

At Simply Travel, our dedicated team is committed to delivering exceptional service, personalized
attention, and unforgettable travel experiences. Whether clients plan a weekend getaway, a
dream vacation, or a corporate retreat, they can trust Simply Travel to make their travel dreams a
reality.

Travel Training Opportunities

Monthly training will consist of the following topics:

 Destination Knowledge: Provide in-depth training on popular travel destinations,
including attractions, accommodations, transportation options, local customs, and
cultural nuances.

 Customer Service Excellence: Offer training on effective communication skills, problem-
solving techniques and strategies for delivering exceptional customer service before,
during and after travel.

 Sales Techniques: Teach agents effective sales techniques, including upselling, cross-
selling, and persuasive communication strategies to maximize revenue and enhance
client satisfaction.

 Travel Technology Tools: Provide training on the latest travel technology tools and
platforms, including booking systems, reservation software, travel apps, and online
resources to streamline processes and enhance productivity.

 Travel Regulations and Policies: Educate agents on travel regulations, visa
requirements, health and safety protocols, travel advisories, and other important policies
to ensure compliance and facilitate smooth travel experiences for clients.

 Crisis Management and Emergency Preparedness: Equip agents with the knowledge
and skills to handle emergencies, such as natural disasters, medical emergencies, flight
cancellations, and other unexpected events, ensuring client safety and peace of mind.

 Product Knowledge: Offer comprehensive training on various travel products and
services, including tours, cruises, packages, and specialty travel experiences, to help
agents better understand and promote offerings to clients.

 Marketing and Promotions: Provide training on marketing strategies, digital marketing
techniques, social media engagement, and promotional campaigns to help agents attract
and retain clients and increase sales.

 Cross-Cultural Communication: Offer training on cross-cultural communication and
sensitivity, including cultural differences, etiquette, and customs, to help agents
effectively communicate and connect with clients from diverse backgrounds.

 Time Management and Organization: Provide training on time management techniques,
organizational skills, and productivity tools to help agents prioritize tasks, manage
workload efficiently, and meet deadlines effectively.

 Productivity and Efficiency: Offer training on productivity hacks, workflow optimization,
and efficiency strategies to help agents streamline processes, eliminate bottlenecks, and
improve overall productivity.

 Professional Development: Provide opportunities for ongoing professional development,
including workshops, seminars, webinars, and certifications to help agents stay updated
on industry trends, enhance their skills, and advance their careers.

Effective Techniques as a Travel Agent

Here are some effective sales techniques for travel agents:
 Active Listening: Listen attentively to the client's needs, preferences, and concerns to
understand their motivations and tailor recommendations accordingly. Ask probing
questions to gather relevant information and demonstrate genuine interest in helping
them find the perfect travel experience.

 Build Rapport: Establish a strong rapport with clients by being friendly, approachable,
and personable. Find common ground, show empathy, and build trust to create a
positive and memorable interaction.

 Highlight Benefits: Focus on highlighting the benefits and value of the travel products or
services you are promoting. Emphasize how the destination,

accommodation, or package features will meet the client's specific needs and preferences.

 Create Urgency: Use scarcity and urgency to motivate clients to decide.
Highlight limited-time offers, exclusive deals, or high demand for specific destinations or
packages to encourage clients to book sooner rather than later.

 Upselling and Cross-Selling: Recommend additional products or services that
complement the client's primary purchase to enhance their overall travel experience. For
example, suggest upgrades, add-on excursions, travel insurance, or exceptional amenities to
increase the value of their trip.

 Provide Social Proof: Share testimonials, reviews, and success stories from satisfied
clients to build credibility and reassure potential clients about the quality and reliability of
your services.

 Offer Incentives: Provide incentives such as discounts, upgrades, or exclusive perks to
entice clients to book with you. Offer loyalty rewards, referral bonuses, or special
promotions to reward repeat business and encourage referrals.

 Follow-Up: Follow up with clients after their initial inquiry or booking to provide additional
information, answer any questions, and offer assistance as needed. Stay engaged
throughout the booking process and after the trip to ensure a positive experience and
encourage repeat business.

 Overcome Objections: Anticipate and address potential objections or concerns that
clients may have, such as cost, timing, or safety concerns. Provide reassurance, offer
solutions, and highlight the benefits of booking with you to overcome objections and
close the sale.

 Personalize Recommendations: Tailor recommendations based on the client's
preferences, interests, and past travel experiences. Offer personalized suggestions,
insider tips, and customized itineraries to create a unique and memorable travel
experience.

By employing these sales techniques, you can effectively engage clients, showcase the value of
their offerings, and ultimately drive bookings and sales.

Booking Vendors

Vacation Package Providers:
 Delta Vacations-- https://www.worldagentdirect.com/login
 United Vacations-- https://www.vaxvacationaccess.com/
 Southwest Vacations-- https://www.vaxvacationaccess.com/
 Apple Vacations-- https://www.vaxvacationaccess.com/
 Funjet Vacations-- https://www.vaxvacationaccess.com/
 American Airlines Vacations-- https://www.aavacations.com/agent
 Pleasant Holidays-- https://www.pleasantholidays.com/Travel-Agent-Sign-In
 Sandals-- https://taportal.sandals.com/landing/

Travel Insurance Providers:

 Allianz Global Assistance
 Travel Guard

Activity and Experience Providers:

 Viator
Tour Operators:

 G Adventures
 Intrepid Travel
 Trafalgar
 Contiki
 Globus

Cruise Lines:
 Carnival Cruise Line-- https://www.goccl.com/Login
 Royal Caribbean International-- https://secure.cruisingpower.com/SecureLogin.do?
 Norwegian Cruise Line--
 MSC Cruises--
https://www.mscbook.com/shop/LogonForm?myAcctMain=1&catalogId=10001&langId=-
1004&storeId=10757&marketCode=USA

Technology Tools

To be successful as a travel agent, leveraging the right travel technology tools can greatly enhance
productivity, efficiency, and client satisfaction. Here are some essential travel technology tools for
travel agents:

 Travel Planning Apps: Travel planning apps like TripIt, TripCase, or Google Trips help agents organize itineraries, manage bookings, and access important travel information. These apps consolidate travel plans, sync with calendars, and provide alerts and updates to ensure smooth travel experiences.

 Communication Tools: Communication tools such as Zoom, Microsoft Teams, or Slack
facilitate collaboration, communication, and remote meetings with clients, colleagues,
and suppliers. They enable agents to stay connected, share information, and coordinate
travel arrangements effectively.

COMMISSION PAYOUTS

Commission Structure:
 Agent Commission: Agents will receive 80% of the total commission earned from their
sales.

This commission payout plan ensures a fair commission distribution between agents
and the host agency, providing agents with a competitive commission rate while allowing
the host agency to cover operational expenses and support services.

*** The agent's monthly fee is $39 a month.*** This fee includes Errors and Omissions Insurance and
is due on the 1st of each month. You will have a 5-day grace period to make the payment. If payment
is not received on the 6th day, your access will be deactivated for future bookings. Your invoice will
be emailed, and new invoices will be sent yearly.

Agency Contact Information:

Shonyelle Tate, CEO and Travel Agent Manager

Phone: 901-509-5500
Email: Simplytravel61@gmail.com
Agency Phone Number: 9015095500

Hours of Operation: Mon-Fri 5-8 PM; Sat 10 AM-2 PM; Sunday Closed