If you cancel your reservation before November 2nd, 2025 you are only responsible for the non-refundable $200 per room booking fee already paid as the deposit when you reserved your room. However, you can reduce the number of nights in your reservation up to this date without a fee (maintaining the 3 night minimum).
Between November 2nd, 2025 and December 2nd, 2025 room nights my be reduced by 15% without damages. Any room nights released above the 15% allowed will be charged 100% of the room revenue cancelled.
Between December 2nd, 2025 and December 15th, 2025 room nights my be reduced by 10% without damages. Any room nights released above the 10% allowed will be charged 100% of the room revenue cancelled.
If you cancel your reservation, no-show or reduce the number of nights in your reservation after December 15th, 2025, you are responsible for 100% of your original room total.
If you have travel insurance you can file a claim to get a refund based on their terms.
Grand Velas Riviera Maya will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.
Bohemia Wedding Travel is not an agent of Grand Velas Riviera Maya and has no governance of refund policies and other rules mandated by Grand Velas.
Family Friendly Room
1 King-size bed or 2 Queen-size beds
This suite is a refuge of relaxation surrounded by the natural beauty of the Zen Grand ambiance, with warm decor and marble floors to enjoy the Riviera Maya lifestyle.
CLICK HERE to see virtual tour.
24-hour Personal Concierge service
24-hour in-suite service
Welcome bottle of artisanal mezcal, white wine, and red wine
Exclusive programs of your choice: Baby Concierge, Digital Detox, Wellness, or Digital Concierge
Beach bag for use during your stay
Goose-down pillows and duvet
Pillow menu
Open-space bedroom and living room
Daily stocked premium minibar
Nespresso coffee machine
Selection of Tea Forté teas
Nightly turndown service for your comfort and rest
Molton Brown bath products
Rainfall Shower
Jacuzzi
Room Safe
Bathrobes and slippers
Hairdryer
Single Occupancy: $1,020 Per Person Per Night
Double Occupancy: $671 Per Person Per Night
Triple Occupancy: $555 Per Person Per Night
Children 13 - 15 years old: $220 Per Person Per Night
Children 4 - 12 years old: $144 Per Person Per Night
Children 0 - 3 years old: Free Max 2 Per Room
*Child prices are based on age at time of check in.
Adults Only Room
1 King-size bed Or 2 Double Beds
Single Occupancy: $1,334 Per Person Per Night
Double Occupancy: $880 Per Person Per Night
Triple Occupancy $730 Per Person Per Night