Terms & Conditions

CUSTOMER IDENTIFICATION AND PROOF OF CITIZENSHIP

The Transportation Security Administration (TSA) requires all airline passengers to provide the following Secure Flight Passenger Data:
Full Name as it Appears on Government-Issued I.D. (must comply with the Federal Real ID Act effective October 1, 2021)
Date of Birth
Gender
Redress Number (if available)

Names provided to Wanderstruck Travel, LLC for customers must be an EXACT MATCH to the
Government-Issued ID that will be used during travel. The customer is responsible for all fees and expenses that may be incurred due to an incorrect name, or to the denial of travel due to an incorrect name. A name revision fee of $50 per person will be assessed by Wanderstruck Travel, LLC for name corrections or revisions, in addition to fees assessed by airlines and/or other suppliers.

It is the customer’s responsibility to verify that a passport is valid at the time of departure, remains valid for a minimum of six months beyond the return travel date, and contains sufficient BLANK pages to attach any required visas for their travel. Some countries may require that children under 18 years of age must travel with the consent of both parents. 

Please verify the most current documentation and entry requirements with the country’s consulate, an immigration office, or at www.travel.state.gov. Failure to
comply with these regulations may result in denied boarding, denied entry, and/or government imposed fines. No refund will be issued for losses incurred as a result of failure to obtain or provide required valid documentation.

Updated information regarding security measures and requirements for air travel are available at http://travel.state.gov. It is highly recommended for the customer to check this website for possible changes due to security measures and air travel for their scheduled destination(s). It is the customer’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination, and any countries in which a stop is scheduled. An entry visa and passport may be required. 

PAYMENTS 

Wanderstruck Travel, LLC accepts major credit cards including Visa, Mastercard, American
Express, and Discover, customers must provide a signed charge authorization agreement for every transaction. Customer authorization is a binding agreement for Wanderstruck Travel, LLC to charge the customer's card, and as such, customer waives any right to a chargeback in the case of cancellation for any cause (excepting fraud), including a force majeure event, as defined herein, and agree to refund policies and procedures as outlined in these terms and conditions. In the event a client attempts to chargeback, reverse or recollect a trip payment already made without our authorization, Wanderstruck Travel, LLC reserves the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney fees.

DOCUMENTS

It is the customer's responsibility to review travel documents for accuracy within 12
hours of receipt, or as stated in the customer confirmation. Changing any part of the travel documents may result in significant fees by the supplier and/or Wanderstruck Travel, LLC. Documents will be issued on fully paid reservations prior to departure. Fees apply for the replacement of lost or destroyed documents and for expedited delivery.

CHANGES PRIOR TO DEPARTURE

Wanderstruck Travel, LLC may assess a fee for each customer initiated change to the reservation after receipt of payment. Additional airline, hotel, and/or supplier
fees may also be charged. Any change made may result in the reservation being re-priced at the rate in effect at the time of the change. A “name change” constitutes a cancellation and cancellation fees will apply.

CANCELLATIONS & REFUNDS

Wanderstruck Travel, LLC may assess a fee for each customer-initiated cancellation to the reservation after receipt of payment. Additional airline, hotel, and/or supplier fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used
travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, Wanderstruck Travel, LLC reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, Wanderstruck Travel, LLC will make refunds without any further obligation.

SCHEDULED AIR CANCELLATIONS & CHANGES
Once scheduled air tickets are issued, no changes are allowed. Scheduled air tickets are non-refundable. Rebooking scheduled air, if airline permits rebooking, with an airline-imposed change fee may be possible if the reservation is canceled with the airlines at least 24 hours prior to the scheduled departure time. Regular cancellation penalties will apply
to the land portion of scheduled air bookings.

RESPONSIBILITY

Wanderstruck Travel, LLC offers retail travel services that are provided by separate and independent vendors of travel services to our clients. Wanderstruck Travel, LLC represents and acts as agent for disclosed principals and independent contractors, including carriers, transportation companies, tour operators, wholesalers, service companies, hotels, etc. Wanderstruck Travel, LLC does not operate, control, or otherwise provide the services of the aforementioned travel vendors. Customer agrees and understands that Wanderstruck Travel, LLC is not responsible or liable for any acts, omissions, financial stability, delays or changes by any of these entities. Neither Wanderstruck Travel, LLC nor any of its representatives shall be or become liable or responsible for any loss, injury, damage to person, property, or otherwise in connection with any accommodations, transportation or other services resulting directly
or indirectly from any extraordinary circumstances, including but not limited to acts of God, dangers incident to the sea, fire, breakdown in machinery, acts of governments, de jure or de facto, war, hostilities, civil disturbances, strikes, riots, thefts, epidemics, pandemics, medical quarantines, customs regulations, defaults, delays or cancellations of or changes in itinerary, routing or schedules from any cause beyond the control of Wanderstruck Travel, LLC or from any loss or damage resulting from insufficient or improperly issued passports, visas or other documents. In the event an airline or travel vendor declares bankruptcy, it is not obligated to carry the client or to provide funds. Money given to Wanderstruck Travel, LLC immediately becomes the property of the airline or travel vendor as required by law. Wanderstruck Travel, LLC is not allowed to provide refunds for vendors who have declared bankruptcy. If an
airline or travel vendor declares bankruptcy, it might continue services or stop completely. Other airlines or travel vendors might provide alternative services under the limited circumstances. Credit card payments are recommended as they may offer customers the opportunity to dispute charges in the event a vendor ceases operations.

CLAIMS DEADLINE AND EXCLUSIVE JURISDICTION

Clients agree to present any claims against us within 30 days after the trip end date and to file suit within one year of the incident and acknowledge that this expressly limits the applicable statute of limitations to one year. Clients hereby release Wanderstruck Travel, LLC from all claims arising out of any problem covered in this paragraph. YOU AGREE THAT THE COURTS IN DUVAL COUNTY, FLORIDA WILL BE THE EXCLUSIVE JURISDICTION FOR ALL CLAIMS BROUGHT BY YOU OR WANDERSTRUCK TRAVEL, LLC, AND YOU HEREBY SUBMIT TO THE PERSONAL JURISDICTION OF THOSE COURTS. By booking your arrangement with Wanderstruck Travel, LLC, you are agreeing to be bound by the terms of this agreement and any additional terms and conditions of any supplier that are applicable to your booking arrangements. The lead passenger assumes the responsibility of sharing these terms and conditions with each passenger in their group, including payment of all amounts when due. It is the responsibility of each passenger to read the terms and conditions in its entirety. In addition, Wanderstruck Travel, LLC reserves the right to modify these Terms and Conditions. If there is any part of these terms and conditions that you do not agree with, please do not use our travel services.