I declare that the information supplied by myself to Sapphire Sun Travel above is correct. I have read and agree to the Terms and Conditions and I agree to comply with the Code of Conduct.
I agree to the outlined payment plan and authorize Sapphire Sun Travel to use the credit card information I provided to them for payment on my travel balance. I understand that travel insurance is highly recommended, and it is not included in the stated trip cost. I have the option to purchase it separately.
By signing below, I authorize Sapphire Sun Travel to charge the credit card provided herein.
Terms & Conditions`
We would like you to enjoy your vacation and benefit from the experience. We ask you, therefore, to read the following information very carefully, as when you book travel you enter into a legally binding contract with Sapphire Sun Travel.
When you make a booking, your contract is with Sapphire Sun Travel to be your travel agency and agent.
1) MAKING A BOOKING
To reserve your booking and confirm your payment plan, a completed booking form together with a full or partial deposit should be processed by Sapphire Sun Travel. All payments are made via credit card or direct bank transfer. Electronically completed and signed Booking Forms can be sent to: Sherrie Artman at Sherrie@SapphireSunTravel.com. Within 7 working days, you will be issued a Confirmation Invoice that confirms the Contract between yourself and Sapphire Sun Travel.
Sapphire Sun Travel will acknowledge the deposit paid on the Confirmation Invoice and inform you of the balance due and the date by which the final balance is due. Your invoice must be settled by the due date and failure to do so may result in loss of your reservation. Refund Policy below would apply.
2) FLIGHTS AND INSURANCE
Flights and insurance are available add-ons for your vacation. Sapphire Sun Travel highly recommends travel insurance. As with any policy, be sure you have read the terms and conditions particularly as it related to public health issues and inclusions/exclusions. Sapphire Sun Travel is not responsible for any refunds over and above what is covered by insurance or the refund policy listed below.
It is your responsibility to obtain all necessary passports, visas, health certificates and other documents required for travelling abroad.
4) LOST DOCUMENTS
We are unable to assume liability in respect of any lost or mislaid travel tickets or passports. In these circumstances, the refund policy will apply.
5) IF YOU CHANGE YOUR BOOKING
Should you need to change your booking, please let us know as soon as possible. All communications relating to this Contract should be made in writing by email to: Sherrie Artman at Sherrie@SapphireSunTravel.com
6) IF YOU CANCEL YOUR BOOKING
If you need to cancel your booking, the following refund process will apply:
If Travel is to a Sandals Resort or Beaches Report property: 100% refundable before 31 days prior to travel, 50% refundable 30 - 20 days prior to travel. Less than 20 days receives a travel voucher. This is subject to terms by Sandals and Beaches Resorts and is subject to change according to their terms and conditions.
If travel is for a group trip and not to a Sandals or Beaches property, trip is non-refundable, non-transferable to another person or another trip. this is because Sapphire Sun Travel has contractual agreements with hotels and vendors that will not allow us to obtain any refunds. If a Traveler cancels a trip with Sapphire Sun Travel for any reason, including but not limited to failure to meet COVID, country entry or exit requirements, travel concerns, personal or job restrictions, etc. In that case, Sapphire Sun Travel will not refund Traveler, transfer Traveler to another trip, or issue any credits or refunds to deposits or monthly payments to the Traveler.
Cancellations must be received as soon as possible in writing. The date received will count as the date of the cancellation. We will acknowledge a cancellation immediately and, if you have not received an acknowledgement within 7 days, you MUST contact us to check that your communication has been safely received.
7) IF WE CANCEL YOUR BOOKING
In the unlikely event of Sapphire Sun Travel has to cancel your booking due to circumstances beyond our control, such as a Force Majeure, Global pandemic, etc. the refund policy would apply. It is highly recommended that you have travel insurance in the event a situation happens that is beyond our control.
8) COMPLAINTS AND DISPUTES
Despite the many months of planning, problems do occasionally occur. Should you have a complaint while away, then you MUST report it immediately to the local Supplier and to Sapphire Sun Travel so that the problem can be rectified. In the unlikely event that your problem is not resolved on the spot, then your complaint should be notified in writing to Sapphire Sun Travel within 30 days of your return.
We will acknowledge your complaint immediately and, if you have not received an acknowledgement within 7 days, you MUST contact us to check that your communication has been safely received. Failure to notify Sapphire Sun Travel of any grievance at the time will absolve Sapphire Sun Travel of all responsibility in the settlement of any subsequent related claim once you have returned.
9) THE COMPANY’S RESPONSIBILITY
Sapphire Sun Travel has taken all reasonable steps to ensure that the Suppliers with whom we do business are reputable and efficient and that they comply with the laws of the country in which they operate. Should deficiencies occur, Sapphire Sun Travel will not accept responsibility for disappointment suffered because of unrealistic expectations. Sapphire Sun Travel does not accept responsibility where there has been no fault on our part or that of our suppliers or where the cause was your own fault or the result of actions of a third party unconnected with the vacation arrangements, or could not have been foreseen or avoided by us or our suppliers even if all due care has been exercised. The Company has no liability for changes to or cancellations of schedules by airlines and also has no liability if you are prevented from travelling on an aircraft or vessel by any person in authority at the airport or port or are denied access to accommodation or services by any person in authority because you appear to be unfit to travel or are likely to cause disturbance or discomfort to any other travelers. In this latter instance, full cancellation policy will also be applied.
In the unfortunate event that you suffer death or personal injury as a result of an activity forming part of your vacation, we do not accept any responsibility where there has been no fault on our part or that of our suppliers, or the cause was your own fault, the actions of a third party unconnected with the vacation, or could not have been foreseen or avoided by us or our suppliers even if all due care had been exercised.
10) INFORMATION ACCURACY
All descriptions and details of the vacation are correct to the best of our knowledge. Once your vacation has been confirmed, should any alterations occur, we shall endeavor to notify you immediately. For example, certain facilities at the accommodation may be unavailable at given times of the year (e.g. a swimming pool closed for cleaning, or the accommodation is being refurbished). In such instances, our liability shall be limited to advising you, wherever possible, of any significant changes and to offer every assistance to ensure that your vacation] is not inconvenienced or disrupted.
11) PASSPORT & VISA INFORMATION
All passengers must be in possession of a passport with at least 6 months unexpired validity after their return date. We suggest you contact the relevant Embassy/Consulate for current visa information. Please allow sufficient time for your visa application, if appropriate, to be processed before your departure date.
12) HEALTH MATTERS & TRAVEL ABROAD
Health matters and vaccination requirements vary from country to country and from time to time. We suggest that clients check as soon as they have booked their placements with their Physician, practice nurse or travel health clinic, about their individual needs.
13) DATA PROTECTION
To process your booking and to ensure that your vacation runs smoothly, we need to use the information you provide such as name, address, etc. We take full responsibility for ensuring that proper security measures are in place to protect your information and you have the right to see any information details that we hold on you. This information must be passed on to the relevant supplier abroad. Additional controls on data protection at your destination may not be as strong as the legal requirements in this country. We will not however pass any information on to any third party. In making this booking, you consent to this information being passed on to the relevant persons.