All cancellations or no-shows are subject to penalties imposed by the supplier. If you require a copy of these terms, please contact the supplier or your agent at Bonvoyage Travels By Shayla. Additionally, all booking cancellations, transfers to another Agency, or no-shows are considered cancellations and subject to a non-refundable. 

All cancellations MUST be in writing and sent to  Bonvoyage Travels By Shayla via email to bonvoyagetravelsbyshayla@gmail.com or message via travel joy  and put in the subject line the name of the travelers, trip and dates. The cancellation fees invoice must be paid before the cancellation is made.  Upon making the booking, Passenger(s) hereby accept & acknowledge liability for all cancellation fees imposed by BTBS and the supplier. Cancellations are posted on day that the complete cancellation documents are received by BTBS so as long as they are received before 5:00 p.m. Central Time on a business day.  All other cancellations will be posted on the next business day.  Example: If an email is received at 6pm on Saturday – when we are closed – it will NOT be processed until the following Monday morning.  Your cancellation will be confirmed via email when processed. 

Guests are required to be 21 years of age (on embarkation day) to travel on their own. Guest ages will be verified at embarkation. Guests not conforming to this policy will result in denied boarding and no compensation will be provided at embarkation. For additional minor age restriction guidelines while on board, click here.

Guests Under the Age of 21 MUST travel with a relative or guardian of 25 years of age or older

• The guardian does not need to be a legal guardian.
• The bookings must be cross-referenced with the relative or guardian’s stateroom and documented properly.
• Guests who are 21 to 24 years of age may travel with their minor children.
• Havana Staterooms and Suites: Minors must be 12 years of age or older in order to cruise in Havana accommodations. 
• Minors Traveling Together: The policy is slightly different because of stricter guidelines as follows:
  • Must have 1 chaperone for every 8 minors
  • Prepaid gratuities per minor are due at final payment
  • 8 or more staterooms must be booked through the Group Department and a $100 damage deposit per minor will be charged.  

Traveling with Minors
When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security.

Where minor guests can be booked in relation to relative or guardian:

• Guests 12 and younger
  If the relative or guardian insists on booking separate staterooms, minors must either be directly across the hall or next door. Guests 12 and under may not be assigned to a balcony stateroom without a relative or guardian (25 years of age or older) traveling in the balcony stateroom with them. 
• Guests 13 - 17 years of age
  Can be separated by up to 3 staterooms from a relative or guardian (25 years of age or older).
• Guests 18 – 20 years of age
  Do not have any restrictions and may book whatever location they prefer. 

Youth Curfew
Guests 17 years of age and under who are not accompanied by an adult in their traveling party, 21 years of age or older, must be clear of all public areas by 1:00am.  
 

Exceptions: Guests under the age of 21 may travel without a relative or guardian of 25 years of age or older under the following conditions: