If you have travel insurance you can file a claim to get a refund based on the insurance provider's terms.
Hyatt Ziva Cancun will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.
Bohemia Wedding Travel is not an agent of Hyatt Ziva Cancun and has no governance of their refund policies and other mandates.
If your preferred room type is sold out, if you would like to upgrade your room, arrive earlier, extend your stay, change your room type, or modify the length of your stay, please contact maricela@bohemiaweddingtravel.com for pricing, availability, and assistance.

1 King Bed + 1 Sofa Bed | 4 Person Maximum
Enjoy a private balcony overlooking the resort in this 483 sq.ft room. Max. Occupancy: 4 Guests up to 3 Children.
Rates (per person, per night, all-inclusive): Single Occupancy $643 | Double Occupancy $352 | Triple Occupancy $293 | Quad Occupancy $264 | Children Ages 3-12 $120 | Children Ages 0-2 Free

2 Queen Beds | 4 Person Maximum
Enjoy a private balcony overlooking the resort in this 483 sq.ft room. Max. Occupancy: 4 Guests up to 3 Children.
Rates (per person, per night, all-inclusive): Single Occupancy $643 | Double Occupancy $352 | Triple Occupancy $293 | Quad Occupancy $264 | Children Ages 3-12 $120 | Children Ages 0-2 Free

1 King Bed + 1 Sofa Bed | 4 Person Maximum
Unwind in a 483 sq.ft guest room with Caribbean Sea views. Max. Occupancy: 4 Guests up to 3 Children.
Rates (per person, per night, all-inclusive): Single Occupancy $659 | Double Occupancy $360 | Triple Occupancy $299 | Quad Occupancy $268 | Children Ages 3-12 $120 | Children Ages 0-2 Free

2 Queen Beds | 4 Person Maximum
Unwind in a 483 sq.ft guest room with Caribbean Sea views. Max. Occupancy: 4 Guests up to 3 Children.
Rates (per person, per night, all-inclusive): Single Occupancy $659 | Double Occupancy $360 | Triple Occupancy $299 | Quad Occupancy $268 | Children Ages 3-12 $120 | Children Ages 0-2 Free

1 King Bed + 1 Sofa Bed | 4 Person Maximum
Take in sweeping oceanfront views from your 483 sq.ft guestroom's private balcony. Max. Occupancy: 4 Guests up to 3 Children.
Rates (per person, per night, all-inclusive): Single Occupancy $715 | Double Occupancy $388 | Triple Occupancy $317 | Quad Occupancy $282 | Children Ages 3-12 $120 | Children Ages 0-2 Free

2 Queen Beds | 4 Person Maximum
Take in sweeping oceanfront views from your 483 sq.ft guestroom's private balcony. Max. Occupancy: 4 Guests up to 3 Children.
Rates (per person, per night, all-inclusive): Single Occupancy $715 | Double Occupancy $388 | Triple Occupancy $317 | Quad Occupancy $282 | Children Ages 3-12 $120 | Children Ages 0-2 Free

1 King Bed + 1 Sofa Bed | 3 Adult Maximum (18+)
Maximum 3 adults. Bookings for 4 will not be accepted.
Unwind amid nearly 700 sq.ft in the new adult-only (18+) all-beachfront tower, featuring a balcony with private hot tub and seating section and dazzling ocean views. Includes access to private check-in, adult-only dining, a rooftop infinity pool, and private elevator access to Zen Spa. Max. Occupancy: 3 Guests (18+ only).
Rates (per person, per night, all-inclusive): Single Occupancy $870 | Double Occupancy $466 | Triple Occupancy $372

2 Queen Beds | 4 Adult Maximum (18+)
Unwind amid nearly 700 sq.ft in the new adult-only (18+) all-beachfront tower, featuring a balcony with private hot tub and seating section and dazzling ocean views. Includes access to private check-in, adult-only dining, a rooftop infinity pool, and private elevator access to Zen Spa. Max. Occupancy: 4 Guests (18+ only).
Rates (per person, per night, all-inclusive): Single Occupancy $870 | Double Occupancy $466 | Triple Occupancy $372 | Quad Occupancy $324

1 King Bed + 1 Queen Sofa Bed | 4 Adult Maximum (13+)
Located in the Pyramid building, this spacious 483 sq.ft room has direct semi-private pool access and sea views. Guests 13+ only in all swim-up rooms.
Rates (per person, per night, all-inclusive): Single Occupancy $926 | Double Occupancy $494 | Triple Occupancy $388 | Quad Occupancy $334

2 Queen Beds | 4 Adult Maximum (13+)
Located in the Pyramid building, this spacious 483 sq.ft room has direct semi-private pool access and sea views. Guests 13+ only in all swim-up rooms.
Rates (per person, per night, all-inclusive): Single Occupancy $926 | Double Occupancy $494 | Triple Occupancy $388 | Quad Occupancy $334