THE RIDE: Holiday Edition New York City

GENERAL/CANCELLATION TERMS & CONDITIONS

By booking with United Vacations®, a brand of ALG Vacations Corp., YOU AGREE TO THE GENERAL/CANCELLATION TERMS & CONDITIONS contained herein. Any payment constitutes acceptance of the terms herein. All policies, procedures and terms contained herein are subject to change at any time without notice at United Vacations’ sole discretion. Group vacations have special terms and conditions-please refer to your group contract. In the event your hotel is supplied by Travelscape LLC, the terms and conditions at http://developer.ean.com/terms/en/ apply. If you booked through a travel agent, all communications prior to departure, including questions about changes, cancellation, payments and refunds, must be via your travel agent. Some travel agents charge service fees and/or additional cancellation fees.

Airfares are based on the lowest applicable airfare available at the time of booking and are subject to change. United Vacations can guarantee your airfare only after receipt of full payment. Changes in flight itineraries after the issuance of tickets may result in increased airfare. Some air segments may be served by United Airlines’ code share partners.

United Vacations works with our suppliers to provide you with the best package rates. To pass these values on to our customers, we are prohibited from breaking out individual component prices and will not be able to provide those to you.

Standard policies, payments and penalties outlined below may be more restrictive during holidays and special events. No refunds will be made for special events, shows, or attraction passes.

1. BOOKINGS, DEPOSITS & PAYMENTS

Transportation Security Administration (TSA) regulations require you to provide your full name as it appears on your travel documents, date of birth, and gender at the time of booking for the purpose of watch-list screening. Failure to provide this information will result in you not being allowed to travel. For details, visit tsa.gov. To reserve your vacation, provide the required booking information and pay the applicable deposit per person, including full payment of the Travel Protection Plus premium (if selected). We reserve the right to treat the booking as canceled by you if the balance is not paid when due. Full payment of your entire vacation package by credit/debit card is required at time of booking for all vacations booked directly on our website, unitedvacations.com. If you decline Travel Protection Plus and cancel your booking, any refund due for the land/ feature portion of your booking (after applicable penalties) will be in the form of a future travel credit as detailed in #3. The air portion of your booking will follow the United Airlines policy in effect at the time of booking.

United Vacations accepts payment by a variety of credit and debit cards, as well as the Uplift monthly payment plan. The address entered at time of booking must match the credit or debit card billing address. A $40 processing fee will be assessed to refund a previously applied credit card payment, and recharge the payment to a different credit card. When customers pay for their United Vacations package with a Chase® United MileagePlus® card, the primary card member and one companion on the same reservation will receive their first standard checked bag free on United-operated flights. Priority boarding is not included. MileagePlus members earn MileagePlus miles on United Airlines flights with the purchase of a United Vacations air/hotel package vacation. Please specify your valid MileagePlus membership number at the time of booking. For any questions regarding your MileagePlus account call (800) 421-4655.

View Deposit Policies Here.

2. TRAVEL PROTECTION PLUS

We strongly recommend that you purchase Travel Protection Plus to cover your cancellation and change fees. Travel Protection Plus includes a Pre-Departure Penalty Waiver (Part A), and Post-Departure Travel Insurance (Part B). Travel Protection Plus is not offered on air-only vacations utilizing scheduled air. Travel Protection Plus may only be added within 7 days of your initial deposit, provided you have not yet made your final payment (except for group passengers who are subject to the terms under their group contract). Nonrefundable hotels are not covered by the Pre-Departure Penalty Waiver. Travel Protection Plus payments are nonrefundable and nontransferable. See your travel agent or visit click here for more information.

3. CHANGES, CANCELLATIONS & REFUNDS

If your plans change, your right to a refund is limited and subject to penalties and fees as noted herein. You must immediately notify your travel agent or United Vacations to cancel or make changes to your vacation package. All refunds must be requested within 60 days of the date of cancellation. If you booked through a travel agent, your travel agent must submit the electronic refund request. If you booked on the United Vacations website or through the United Vacations contact center, please click here and follow the instructions to request your refund. If you decline Travel Protection Plus and cancel your booking, any refund due for the land/ feature portion of your booking (after applicable penalties) will be in the form of a future travel credit. The air portion of your booking will be refunded in the original form of payment. Land-only and contracted group bookings will be refunded in the original form of payment. If you purchased Travel Protection Plus and are eligible for a partial or full refund in original form of payment, the refund due will automatically become a future travel credit if not requested at 60 days from the date of cancellation. Travel credits are valid for travel commencing within 13 months (395 days) from original departure date and must be used by expiration date, are nontransferable and nonrefundable, have no cash value, and are issued in the name of the passengers on the original reservation. Standard change and cancellation policies apply to bookings made with travel credits. Travel credits will be held on the original booking. For instructions on how to redeem travel credits online, click here.

All changes and cancellations are subject to availability, limitations, restrictions and fees imposed by United Vacations, United Airlines and its code share partners, and hotel and feature/excursion suppliers. Certain excursion operators only allow a refund if canceled upon notice to them. Contact the excursion company for the applicable notice provision and to arrange a refund. Many airfares and hotel reservations are nonrefundable and nontransferable, and you may be charged 100% cancellation/change penalties. Changes to, or cancellation of, a Basic Economy flight will result in forfeiture of tickets. Passengers who do not travel are subject to 100% cancellation penalties.

If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e. nonrefundable airline tickets and fees, nonrefundable or nontransferable hotel promotions) may apply. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. Standard change and cancellation policies apply to bookings made with future travel credits. Contracted Group Bookings follow alternative change and cancellation policies according to the group’s contract.

Cancellation, Change & Revision Fees

You must notify us immediately of any changes or cancellations. If the number of individuals occupying a room changes due to a cancellation or booking change, the remaining traveler(s) will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all travelers change, it is considered a new booking and cancellation fees will apply. Nonrefundable hotels incur penalties upon deposit.

4. CREDIT CARD TRANSACTIONS & CHARGEBACKS

If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against United Vacations. In the event that payment has been made to United Vacations by credit card, you agree that you will not seek to charge back your payment to United Vacations. If United Vacations incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owed to United Vacations via money order or cash immediately.

5. TRAVEL DOCUMENTS

Your travel documents will be emailed to you once full payment is received. Please check them carefully to ensure that all the information is correct and passenger names exactly match your Proof of Citizenship. If you discover an error, please contact your travel agent immediately or United Vacations at 1-888-854-3899.

6. AIRLINE, HOTEL AND FEATURE TAXES

United Vacations may split the merchant of record payment between United Vacations and United Airlines or its code share partners. The United Vacations portion of the payment will be processed immediately. The airline will process payment at the time the air tickets are issued. United Vacations markets hotels under a “prepaid/merchant” model, where United Vacations collects the full amount of the hotel room from you in advance and manages the payments to the hotel/feature on your behalf. The booking is made by United Vacations on the customer’s behalf and includes two components to the reservation, amounts being paid by United Vacations to the hotel/feature on customer’s behalf as well as compensation for services retained by United Vacations. In connection with facilitating your hotel/feature arrangement, the amount you are charged will include tax recovery charges and service fees. This amount includes an estimate to recover the amount we pay to the hotel/feature related to your reservation for taxes owed by the hotel/feature including, without limitation, sales and use tax, occupancy tax, room, tax, excise tax, value added tax, good and services tax, and/or similar taxes. The amount United Vacations pays to the hotel/feature in connection with your reservation for taxes may vary from the amount we estimate and include in the amount charged to you. The amount charged to you also includes an amount to compensate United Vacations for services in connection with handling your reservation. United Vacations is not the supplier collecting and remitting taxes to the applicable taxing authorities. Hotel/feature suppliers include all applicable taxes in the amount billed to United Vacations and United Vacations pays over such amounts directly to the supplier. United Vacations is not a co-supplier associated with the supplier with whom United Vacations books or reserves customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

7. SPECIAL REQUESTS

If you request special arrangements such as adjoining rooms/room locations, bedding requests, specific assistance or special meals, we will pass on your request to the vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, we cannot guarantee special requests unless otherwise stated.

8. HANDICAPPED SERVICES AND FACILITIES

Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier or resort (services vary by carrier and resort). Although we will do our best to assist you, United Vacations does not guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards vary by property and country, may not be consistent with the standards required by the Americans With Disabilities Act, and are not within the control of United Vacations.

9. UNITED VACATIONS & OTHER SERVICE PROVIDER RESPONSIBILITY

Travel Agents’ Responsibilities: If you booked through your travel agent, your travel agent is responsible for providing information to you, examining and verifying all information, and ensuring that you understand all of the policies, fees and requirements to which you are subject. Any travel agent who makes a reservation on your behalf acknowledges this responsibility.

10. UNITED AIRLINES' RESPONSIBILITIES

United Airlines and its code share partners are responsible only for the air transportation it provides in connection with a package purchase and is not responsible for ground transportation, accommodations, or other activities of the vacation. All passenger air transportation via United Airlines shall be provided under the terms and conditions of United Airlines Contract of Carriage, which includes Advice to Passengers on Limitation of Liability.

11. UNITED VACATIONS' RESPONSIBILITY

United Vacations makes arrangements with third party suppliers as independent contractors for the various components that comprise your vacation package. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, United Vacations is not an agent of these independent travel providers and we expressly disclaim any liability for their actions or omissions. Service providers reserve the right to refuse service to travelers at their sole discretion. United Vacations assumes no liability for the acts of the service provider in refusing service. United Vacations is not responsible under any circumstances for any injury or damages you may suffer, in connection with air or ground transportation, hotel accommodations, or other travel or excursion services arranged by United Vacations. Furthermore, United Vacations and its third-party suppliers do not control and cannot be responsible for bodily injury, property damage or other loss or damage caused by factors beyond their control, including but not limited to: air turbulence, flight delays, extreme weather, government restrictions or regulations, strikes, war, acts of terrorism, mechanical breakdown, sickness or disease, epidemics or pandemics, quarantine, your physical, medical or mental disabilities, your failure to obtain valid travel documents or to follow travel instructions resulting in denied entry at destination or re-entry into U.S., and failure related to the public internet, telephone or other communication lines.

By booking with United Vacations and/or using the United Vacations online booking site, you waive any claim against United Vacations, its affiliated and subsidiary companies, and their respective officers, directors, employees, contractors, and agents, for any loss of or damage to property or injury to any person caused by reason of (i) any defect, negligence, or other wrongful act or omission or any failure of performance of any kind by any airline, hotel, ground transportation, or other travel provider, (ii) any claim for inconvenience, loss of enjoyment, mental distress or other similar claim, (iii) any delayed departure, missed connection, substitute accommodation, termination of service or change in fares or rates, and (iv) overbooking, flight cancellation, lost or misconnected baggage, or any claim arising of the air transportation portion of any vacation package. Under no circumstances will United Vacations be liable for any special, incidental or consequential damages arising from the provision of our travel services or vacation packages. Some hotel room images in our promotional materials and our website do not depict the standard room category. All amenities shown for a particular property may not be available in every room category. Maps are not to scale. Our hotel rating system is provided for your reference and may differ from other rating systems. We do not guarantee the accuracy of these ratings or that they are equal to other rating systems that you may be familiar with. We reserve the right to change a rating at any time with or without notice. United Vacations is not responsible for omissions or errors.

Your Responsibility: By booking with United Vacations, you agree to defend and indemnify us and all respective suppliers and any officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal fees, brought by third parties as a result of: a) your breach of these Terms and Conditions or the documents referenced herein; b.) your violation of any law or rights of a third party; or c.) your use of the United Vacations website and/or any travel documents.

Important Notice: United Vacations enters into contracts with hotels and air, land, or water transportation companies, but all such entities are owned and operated by independent contractors. United Vacations is not responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control. The United Vacations name and logo may appear on posted or hand-held signs at the airport of your departure or destination, in vans, buses, coaches, hotels or elsewhere during your vacation. This use of the United Vacations name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that United Vacations owns, controls or operates any entity displaying such, a sign, or that United Vacations employs or controls any person holding or displaying such a sign. United Vacations sells leisure vacations. If this vacation is used for any reason other than leisure travel, the hotel may directly assess an additional surcharge or refuse service during holiday, convention, or special event time periods.

Certain exclusions may not apply in some jurisdictions. If you have a claim or dispute with any of the travel or excursion providers, we will provide you with as much assistance as reasonably possible.

12. HEALTH & SAFETY TIPS FOR TRAVELERS

As travel opens up around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include but are not limited to curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings and self-quarantine requirements. In addition, you must follow CDC guidelines and the recommendations of health officials. Please note that any public location where people have been or are present provides an inherent risk of exposure to COVID-19 and Apple Vacations cannot guarantee that you will not be exposed during your vacation. By traveling, you agree that you assume these inherent risks associated with your vacation. Any and all additional costs will be your sole responsibility.

Before booking travel and before your travel dates, we strongly recommend that you visit the U.S. Department of State website travel.state.gov, as well as the Centers for Disease Control and Prevention website, cdc.gov, which include important information on foreign travel such as travel advisories, warnings and restrictions issued by the U.S. government. You are responsible for complying with the health requirements of the countries you intend to visit. If you make a booking, you are confirming that you have followed our recommendations above and forever waive any argument that we should have done anything further with respect to warnings or alerts. Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also advise your Resort Representative as soon as possible, who may be able to provide assistance. If you have medical issues or concerns about medical services, we urge you to contact your resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. Bottled drinking water is recommended. BY OFFERING TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS AND INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. No destination is 100% safe. By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected.

19. Additional Information for passengers traveling to Cuba - Cuba escorted tours sold through United Vacations are provided by Cuba Travel Services, a third party independent supplier and the tour principal and tour organizer. United Vacations is acting as an agent for Cuba Travel Services, and not as a tour operator itself. The Cuban Assets Control Regulations (“CACR”) administered by the Office of Foreign Assets Control of the U.S. Department of Treasury (“OFAC”) authorizes only certain categories of travelers for travel to Cuba. When you book your vacation, you will be asked to certify the reason for your visit. See more details under the Cuba Travel Certification within the checkout process. In addition, you have an obligation to maintain required records regarding your travel for 5 years. All visitors are required to have health insurance that is accepted in Cuba. The cost of this coverage is included in your air ticket. All customers will need to obtain a Cuban tourist card (entry permit) or Cuban visa before travel. The cost of this documentation is not included in your price. Please see the U.S. Department of the Treasury’s OFAC FAQ page for more information.

13. POST-VACATION CONCERNS

If you have a complaint while on vacation you must provide United Vacations with a reasonable opportunity to rectify the issue during your vacation by promptly notifying your Resort Representative who will make every effort to assist. If the matter cannot be settled on the spot, you must write to our Customer Care Department within 28 days of the completion of your vacation at aftertravel@unitedvacations.com. Please understand that we cannot consider post- vacation submissions if you did not provide United Vacations with a reasonable opportunity to assist you during your trip. We reserve the right to give any compensation due in the form of future travel credits.

©2021 United Vacations, a brand of ALG Vacations Corp. All rights reserved. United Vacations’ logos and materials may not be photocopied or otherwise reproduced in any form without previous written permission. If any term or provision of this contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby. The above information is current as of April 28, 2021 and may be different on your booking or travel dates. (042821). CST #2139014-20

If needed, you may review our previous terms and conditions by clicking through the link below. Terms & conditions for May 1, 2019 through May 31, 2020