FAQs

1. WHEN WILL I RECEIVE MY TRAVEL DOCUMENTS?

Travel documents will be sent 30 days before trip departure.

2. IS THERE A PAYMENT PLAN AVAILABLE?

There is a monthly payment schedule until final payment.

3. WHEN IS THE DEADLINE?

All packages must be paid in full by May 1, 2025 or pay an additional $200 late fee per person. This event is on a first come first serve basis and may sell out before the actual date. (if you’re on the auto-payment plan, you have nothing to worry about!)

4. CAN I CHANGE MY PACKAGE?

Yes, you can adjust your package if you want to add or subtract people or add additional days to your package. Any changes are subject to a $150 change fee.

All packages are non-refundable due to contractual obligations unless travel insurance is purchased. Travel Insurance is available for an additional cost per person. Refunds will not be provided due to a roommate’s cancellation. It is your responsibility to find a replacement for your package and provide replacement information via email. We offer flexible monthly payments as a courtesy. To purchase Travel Insurance, click here!

5. IS THE FLIGHT INCLUDED?

AIRFARE

Airfare is not included unless stated. You will be solely responsible to obtain your flight to and from Cancun. If you miss your flight, it is your responsibility to reach out to JEK Travels to let us know that you are still arriving, or it will be assumed that you are forfeiting your room. JEK Travels is not responsible for any changes in flights or cancellations. All deposits and payments are non-refundable due to hotel and transportation contractual obligations unless travel insurance is bought.

6. WHAT IS THE NEAREST AIRPORT?

The main airport is Cancun (CUN). 

7. CAN I BOOK SEPARATELY?

Unfortunately, not. Our events are private and will require wristbands which are included in the package automatically.

8. IS THE HOTEL ALL-INCLUSIVE?

Yes, the resort is all inclusive.

9. DO I NEED A PASSPORT?

Yes!

10. CAN I ADD ADDITIONAL PEOPLE TO MY ROOM LATER?

Yes, and we will adjust your rate. You have until the deadline to make room changes.

11. WHAT HAPPENS IF MY ROOMMATE CANCELS?

If the roommate you selected cancels, your rate will adjust to the revised (single person) rate or you can replace them.  Any cancellations within 60 days of the event are your responsibility.

12. WHAT HAPPENS IF THERE IS INCLEMENT WEATHER?

It is recommended that you get event insurance that protects against travel and weather issues.

13. WHERE WILL WE BE STAYING!?

A 5-star hotel. We provide details on the resort/hotel 30 days before the trip in your trip documents.

14. ROOMMATES

Roommates must declare occupancy of single, double. If  your  roommate cancels and is not replaced, the rate will be revised to the proper occupancy or you find another  roommate. Reminder: ALL PRICES ARE LISTED PER PERSON

 

CANCELLATION POLICY:

All payments are NON-REFUNDABLE and NON-TRANSFERABLE. Travel insurance is HIGHLY recommended.

 

REFUND POLICY:

• Making reservations for this package signifies your acceptance of our terms and conditions.
• Payments made to JEK Travels are non refundable.This is because JEK Travels has contractual agreements with hotels, airlines   and other vendors that will not allow us to obtain any refunds. This way we can keep our package prices low and allow you to make monthly payments on your vacation.
• Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse; therefore, we recommend Travel Insurance that helps provide coverage for Trip Cancellation, Trip Delay, Loss of Baggage, Medical Care, plus more.

 

ENTRY REQUIREMENT:

• Passport must have six months of validity
• Blank page for stamp

TERMS AND CONDITIONS:

• • Please be sure that you have read our Terms & Conditions.
  • Due to strict contractual obligations, all payments are NON-REFUNDABLE and NON-TRANSFERABLE. 
  • Travel insurance is not included in this package, however we highly recommend it. We will be happy to provide you with information quote to obtain insurance. You are not obligated to use the company we recommend. 
  • All payments must be made on time to maintain your reservation.
    
  • Payments not received within 5 calendar days of the due date each month will incur an automatic $35.00 late fee. If the late fee and payment are not received within 2 days thereafter, the reservation will be cancelled, and all payments will be forfeited.
  • There will be a $200.00 reinstatement fee if your reservation is cancelled. If all amounts are not received within 14 days of cancellation, the reservation will be permanently cancelled, and all payments will be forfeited.
  • We understand that obstacles arise. Therefore, you will be permitted one request for late payment. Any late payment requests must be submitted in writing. No more than one late payment will be permitted.
  • Any reservations not paid in full by the final payment date will be cancelled and all monies forfeited. THERE ARE NO FINAL PAYMENT EXTENSIONS.
  • Passengers are responsible for ensuring that they have the proper travel documents. Passports are required to be valid for at least 6 months after the date of travel.
  • Passengers are required to have at least one, entirely blank (unstamped) visa page (i.e. one side of such a page not front and back thereof) in their passport, each time entry is sought into Cancun (CUN). This page is in addition to the endorsement/amendment pages at the back of the passport. 
  • A VISA is NOT required for travel to CUN for US Citizens visiting 90 days or less.
    
  • Reservations must be made in your FULL NAME as it appears on your passport. Any name corrections due incorrect submissions will incur a $50.00 change fee.
  • Seat assignments are at the discretion of airlines and are not guaranteed.