Prepare for an immersive experience aboard MSC Preziosa, the glamorous sister ship of the innovative Fantasia-class vessel. MSC Preziosa's cutting-edge design redefines the way guests connect with the sea, offering impressive outdoor spaces tailored for relaxation, dining, and entertainment.
This beautifully crafted classic design boasts remarkable features, including an authentic stone piazza, sweeping Swarovski crystal staircases, and a mesmerizing 'infinity' pool. Onboard, you'll have the opportunity to discover all this and more at your own pace, savoring each moment as you voyage to some of the world's most stunning destinations.
13.1 Cancellation of the Booking must be requested in writing (email) to MSC Cruises or via the Passenger’s Agent. All tickets issued and the confirmation invoice must be returned together after the notice of cancellation. The cancellation notice must be sent to MSC Cruises at least one working day before departure within 3pm GMT.
Cancellations done after the above deadline or on the departure date would be treated as “no show” with 100% cancellation charges applicability.
13.2 Save for what is set forth in clause 13.3 below, to cover the estimated loss incurred by cancellation, MSC Cruises will levy cancellation charges in accordance with the following scale:
Cruises < 15 Nights
• 63 days or longer before departure – Deposit
• 62 to 42 days before departure – 25%*
• 41 to 29 days before departure – 40%*
• 28 to 15 days before departure – 60%*
• 14 to 6 days before departure – 80%*
• 5 to 0** before departure – 100%*
Cruises ≥ 15 Nights
• 93 days or longer before departure – Deposit
• 92 to 72 days before departure – 25%*
• 71 to 59 days before departure – 40%*
• 58 to 45 days before departure – 60%*
• 44 to 15 days before departure – 80%*
• 14 to 0** before departure – 100%*
* or loss of deposit whichever is greater.
** “no-show” upon departure and Holiday Package breaking shall be dealt as a cancellation made on the day of departure
World Cruise 2023, 2024, and 2025
• 60 days or longer before departure – 15% of holiday package*
• 59 to 10 days before departure – 75% of holiday package*
• 9 to 0**days before departure – 100% of holiday package
MSC Yacht Club
• 63 days or longer – Deposit
• 62 to 42 days before departure – 25% of holiday package*
• 41 to 29 days before departure – 40% of holiday package*
• 28 to 15 days before departure – 60% of holiday package*
• 14 to 6 days before departure – 80% of holiday package*
• 5 to 0** days before departure – 100% of holiday package
* or loss of deposit whichever is greater (£100 for cruise only, £250 for fly/cruise)
** “no-show” upon departure and Holiday Package breaking shall be dealt as a cancellation made on the day of departure.
13.3 In case a cabin remains for single use after the cancellation of a Passenger, the Passenger occupying the cabin for single use will be asked to pay a single surcharge charged by MSC Cruises for any single cabin Booking. Alternatively, should the remaining single passenger opt to cancel the Booking, the latter will pay the cancellation charges in accordance with clause 13.2 in addition to the insurance premium.
13.4 It may be possible for the Passenger to claim these cancellation charges from his/her travel insurance provider, subject to any applicable deductibles. It is the Passenger’s responsibility to make such a claim under the terms of his/her insurance policy.
13.5 The Passenger may request the cancellation of a Combined Tour, but such a cancellation shall always apply to the whole Holiday Package. All the relevant time limits run from the scheduled date of departure of the first Cruise of the Combined Tour
13.6 The Passenger will not be liable to pay the fees mentioned in clause 13.2 and 13.3 above if the cancellation is due to Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package, or which significantly affect the carriage of passengers to the destination.
14.1 Arrangements for the Travel Service(s) and Holiday Packages are made many months in advance. Very occasionally it may be necessary to alter them; therefore, MSC Cruises expressly reserves the right to change the arrangements for the Contract should such changes become necessary or advisable for operational, commercial or safety reasons.
14.2 MSC Cruises has the right to assign another cabin for the Passenger, as long as it has similar characteristics. If there is a change in accommodation to a lower-priced cabin, the Passengers affected by such change will be entitled to a refund of the price difference, according to the current rates.
14.3 Most changes are minor but occasionally MSC Cruises must make a significant change. The following are examples of significant changes when made before you go on the Cruise: A change in the time Passengers are due to leave the UK to go on the Cruise or the time Passengers are due to come back to the UK after the Cruise of more than 12 hours. A change of UK airport from the Passengers were due to fly to or from, except where the change is between London airports (Heathrow, Gatwick, Stansted, London City or Luton) or where the new airport is within 50 miles of the original airport. A change of cabin accommodation to a significantly lesser grade. A significant change to the itinerary. i.e. when the itinerary has to be changed by more than 50% and may have to exclude an iconic highlight. All changes which are not significant are treated as minor changes and therefore there is no right to cancel or to claim compensation. Please note: MSC Cruises do not classify a change of air or sea port as a significant change where coach transfers between a UK town and the relevant air/sea port are included in the holiday. A change of flight from direct to indirect is not classified as a significant change. In the event of a significant alteration to an essential term of the Contract, MSC Cruises will inform the Passenger or his/her Agent of such change in writing as soon as reasonably possible. If there is time to do so before departure, we will offer you the choice of one of the following
a) Accepting the alteration; or
b) Making another Booking from the brochure and/or from the Official Website of equivalent or superior quality, if available; or
c) Making another Booking from the brochure and/or from the Official Website of lower quality, if available, with a refund of the difference in price; or
d) Cancelling and receiving a full refund of all monies paid.
14.4 Passengers must notify MSC Cruises of their decision in writing or via their Agent within 7 days of receiving the notification of alteration or the period indicated. A failure to revert within this period will result in the alteration being accepted and any cancellations after this period shall attract cancellation charges in accordance with clause 13.2.
14.5 If MSC Cruises has to make a significant change or cancel before departure, MSC Cruises, where compensation is appropriate, will reimburse of all monies paid to MSC Cruises as set out in clause 15.1 depending on the circumstances and when the significant change or cancellation is notified to the Passenger, subject to the following exceptions listed below, compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where MSC Cruises is forced to make a change or cancel as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which MSC Cruises could not have avoided with all due care .
14.6 No compensation is payable for minor changes and MSC Cruises cannot accept liability for expenses that may be incurred if Passengers have to change or cancel any arrangements they might have made before the minor change was notified to them before departure.
14.7 Very rarely, MSC Cruises may be forced to change or terminate a Cruise (or Holiday Package) after departure but before the scheduled end of the Cruise (or Holiday Package) as a result of Unavoidable and Extraordinary Circumstances. In particular, when unexpected events such as extreme weather, civil strife or other Force Majeure events occur, MSC Cruises may be required to act to protect the safety of its Passengers. This may require MSC Cruises to either make substantial alterations to an itinerary, or in extreme cases make urgent arrangements to repatriate customers to the United Kingdom or the port where the Cruise was scheduled to end. If this situation does occur, MSC Cruises regrets it will be unable to pay Passengers any compensation or meet any costs or expenses incurred by Passengers as a result.
14.8 If, after departure, MSC Cruises is unable to provide a significant proportion of the services it agreed to provide as part of its Contract with Passengers, MSC Cruises will do their very best to make suitable alternative arrangements for the services which have not been provided. If MSC Cruises cannot do so or Passengers refuse to accept these for good reasons, MSC Cruises will arrange to fly Passengers back to their UK departure airport (if the arrangements MSC Cruises agreed to provide included UK flights) or to transport Passengers to the final disembarkation port as soon as reasonably possible.
14.9 In some circumstances, Passengers may be entitled to the difference in price between the Cruise contracted for and that provided. Refunds will be made for shore excursions not performed.
14.10 Passengers also have rights in certain circumstances which includes refunds and transportation. The circumstances in which these rights apply and the rights are set out in the Passenger Bill of Rights which is on our website. Once a Holiday Package has been completed, and it is impossible to ensure the Passenger's return to their departure point as agreed in the Contract because of Unavoidable and Extraordinary Circumstances, MSC Cruises shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per traveller. Where longer periods are provided for in EU passenger rights legislation applicable to the relevant means of transport for the traveller's return, those periods shall apply.
15.1 MSC Cruises reserves the right to cancel any Contract at any time by giving written notice to the Passenger but shall not be liable for additional compensation, if:
(i) the cancellation is due to an event of Unavoidable and Extraordinary Circumstances and/or any unusual /or unforeseeable circumstances beyond MSC Cruises’ control, the consequences of which could not have been avoided by MSC Cruises even though it has exercised all due care;
(ii) the number of persons enrolled for the Holiday Package is smaller than the 50% of the passenger capacity of the relevant ship.
In both cases above, MSC Cruises will offer the Passenger the choice of:
a) Receiving a full refund of all money paid; or
b) Booking another Contract from the brochure and/or from the Official Website of equivalent or superior quality at no extra cost, if available; or
c) Booking another Contract from the brochure and/or from the Official Website of lower quality, if available, with a refund of the difference in price.
15.2 The Passenger’s decision must be notified to MSC Cruises in writing or via their Sales Agent within 7 days of the notice of cancellation or otherwise instructed by MSC Cruises’ communication.
15.3 Without prejudice to the above, MSC Cruises reserves the right to reject or cancel new Bookings made by or on behalf of former Passengers who, during a previous Holiday Package:
a) behaved dangerously for their safety and/or the one of other Passengers and/or crew members;
b) damaged and/or endangered MSC Cruises’ assets;
c) did not solve outstanding debts with the MSC Cruises;
d) violated art. 18 of the present Booking Terms & Conditions.
The Passenger will be informed of the rejection or cancellation made under the present article in writing.