Frequently Asked Questions 

What happens after the initial fee is paid?

Our custom quotes are delivered in 2-7 business days (not including weekends/holidays) based on the complexity of your needs and trip requirements. You will receive the proposal with 2-3 options to choose from. Once you approve the proposal and select the best option for you, a booking link will be sent for you to authorize your payment and share with your companions if anyone else is joining you. 

Is travel insurance necessary?

While travel insurance is not mandatory, it is highly recommended. It provides coverage for unexpected events such as trip cancellations, medical emergencies, and more.

Do you offer payment plans?

Payment plans are automatically offered through our invoice system. However, you can pay monthly, weekly, etc or in a lump sum as long as it's made by the final payment deadline. (Keep in mind some bookings may require full payment at the time of booking based on how soon the travel dates are).

What is your cancellation or change policy?

The policies for changes or cancellations vary depending on whether your package has travel insurance and what needs to be changed/canceled. In addition to the supplier, Jstylez Travel Agency charges a non-refundable/non-transferable cancellation fee that is $150 and will be sent via a separate invoice for payment prior to the cancellation being processed. This fee is only required if you decide to cancel your booking and you did not choose travel protection. 

How many quotes or revisions are included?

Your initial travel planning fee includes one custom proposal with up to 2–3 curated options and one revision based on your selected direction. Additional quote requests, destination changes, or full reworks beyond this will require an additional planning fee before new options are provided. This ensures focused research and efficient service for all clients.

Are prices guaranteed once a quote is sent?

No. Travel pricing is dynamic and subject to change due to availability, demand, and supplier pricing.
Quotes are not guaranteed until a deposit or full payment is made. We strongly recommend booking promptly once you approve an option to secure the quoted rate.

Do you work with all budgets?

We work best with clients who have a realistic budget aligned with their travel goals. If your desired experience does not align with the stated budget, we will recommend adjustments or alternatives rather than unlimited re-quoting.

What happens if I decide not to book?

The planning fee covers research, expertise, and proposal creation and is non-refundable, regardless of whether you move forward with booking. This fee compensates for time spent designing your customized travel options.

Why do you charge planning fees?

Travel planning is a professional service that includes research, supplier coordination, expertise, and personalized recommendations. Planning and revision fees allow us to deliver high-quality, intentional, and timely service while maintaining fairness across all clients.

Who is responsible for providing accurate traveler information?
Clients are responsible for ensuring that all traveler details (full legal name, date of birth, passport information, contact details, etc.) are accurate at the time of booking. Jstylez Travel Agency is not responsible for supplier penalties or costs incurred due to incorrect information provided by the client. 

What is your chargeback policy?
Chargebacks or payment disputes initiated after services have been rendered will be contested with documentation, including signed invoices, communication records, and supplier confirmations. Planning fees and professional services are non-refundable. 

What is the best way to communicate with your agency?
All official travel communication must be conducted via email, text, or the designated booking system. Social media DM's are not guaranteed for time-sensitive or booking-related requests. 

What level of professionalism is expected from clients?
Jstylez Travel Agency reserves the right to discontinue services for clients who engage in disrespectful communication, excessive demands beyond scope, or disregard established policies. 

Our policies are designed to ensure an intentional, efficient, and professional planning experience. By submitting payment and engaging our services, clients acknowledge and agree to all policies outlined above.