If a vacation protection plan is not purchased and a deposit has been received, cancellations will be reimbursed to your original form of payment minus any fees or penalties. Any cancellations, changes or modifications, including but not limited to name corrections, passenger details, occupancy changes, travel dates or room category changes, could result in a re-price situation at the current day's pricing. Vacation Express fees or penalties will apply.
Cancellations with Vacation Protection Plan [VPP]: Cancellation must be received by Vacation Express a minimum of 2 hours prior to the originally scheduled departure time as indicated in your travel documents or no later than 9AM ET the day of arrival for hotel-only bookings. All applicable cancellation charges [does not include air, hotel or feature penalties] will be refunded in the form of Vacation Express travel certificates [VPP Voucher] as follows:
Vacation Express exclusive non-stop flight packages and hotel-only packages will receive a VPP voucher for the package, less the VPP plan cost.
Scheduled-air packages will receive a VPP voucher for the cost of the hotel portion less the VPP plan cost along with the airline ticket numbers and be advised of the ticket cost. If you used the reduced deposit plan [RDP] for your booking you must have paid for your airline ticket, insurance and the cost of RDP in full in order to receive the airline ticket for future use. Travelers can use the cost of the airline ticket, less the airline change fee [up to $250 per ticket] to purchase a new ticket to:
The same Vacation Express destination on same carrier
A different Vacation Express destination on same carrier
Any destination that the issuing carrier serves. This option requires contacting the issuing airline directly for reservations.
Each airline carrier has different rules on rebooking travel, we recommend contacting the airline immediately to ensure you have the most updated information.
Vouchers are issued in the original names of the passengers on the booking at the time of cancellation.
The vouchers are non-transferable and name changes will not be accepted.
Passengers have one year from original date of travel to rebook and travel using their voucher toward another package to any Vacation Express destination.
VPP can be repurchased when rebooking your vacation with the original VPP voucher, however your original voucher's expiration date will not change in the event you have to cancel your trip again.
Under no circumstances does the VPP allow for a full or partial cash refund, nor can it be extended.
Please check with your airline for their specific requirements.
Cancellations with Vacation Protection Plan Plus [VPP+]: Cancellation must be received by Vacation Express a minimum of 2 hours prior to the originally scheduled departure time as indicated in your travel documents or no later than 9AM ET the day of arrival for hotel-only bookings. You will receive a refund for the full package price in the original form of payment less the VPP+ plan cost [does not include change fees or reduced deposit plan fees].
Cancellations with Vacation Protection Insurance [VPI]: If you cancel or interrupt your vacation due to an unforeseen, covered reason listed in your policy, benefits will reimburse up to 100% of the cost of your trip for unused, prepaid non-refundable travel arrangements. Underwritten by Arch Insurance Company, NAIC #11150, under policy series LTP 2013 and endorsements thereto.
Hotel Substitution and Description
Subject to Section 10, Vacation Express reserves the right to substitute any hotel for any reason. Vacation Express assumes no liability for hotel overbookings resulting in inconvenience and/or substitute accommodations being provided, whether of a similar or lesser quality and location. Description of services included and rates are based on inclusions/prices at print time and are subject to change without notice. Vacation Express will not be responsible or liable if any of the services, features or facilities described on this website or in the brochure cease to be available or fail for any reason. Any resort credits provided by a hotel are provided at the hotel's sole discretion and are subject to the hotel's terms and conditions. Vacation Express shall not be held responsible for the use or non-use of the resort credits.
We assign hotel star ratings based on a number of factors, including our opinion regarding location, amenities, and facilities relative to the general standards of the destination, as well as feedback from customers and staff. These ratings may differ from other published ratings. Our hotel star ratings are not a representation or promise of any particular feature or amenity.
Please be advised that, while conditions may not always be the same as those at home, particularly with regards to food, electricity, water supplies and private toilet facilities, Vacation Express staff, agents and/or affiliates have inspected all of the hotels described on this website to ensure acceptable standards. As the health and well-being of guests and staff are a hotel's top priority, precautionary actions may be taken by the hotel during your stay (including, but not limited to, compliance with all governmental agencies or entities' directives, orders, regulations, guidelines and/or advisories, use of social distancing and/or masks, temperature screening, reduction in amenities, immediate disclosure to the hotel of symptoms and/or knowledge of possible infection, personal hygiene, self-isolating and quarantining and any other orders or directives issued by the service provider or any applicable agencies or entities of any federal, provincial, state or local governments) to prevent exposure to illnesses, viruses and/or diseases. You agree that you must follow all such health and safety measures. Vacation Express strongly recommends that you contact the hotel directly for the most up-to-date information.
All hotels undergo routine maintenance and renovation both in the low and high seasons. At brand new hotels, some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. If we are advised that significant work at your hotel will be in progress during your stay or any major facilities will not be available we will try to advise you prior to your departure. Topless sunbathers may frequent some resorts, the control of whom is beyond the authority of the resort. The hotel cannot accept responsibility for the behavior of other guests/groups or the withdrawal of services or facilities due to cultural and political events or holidays. These circumstances are usually regulated by local governments and as such are beyond the control of either Vacation Express or the hotel. Most hotels offer international satellite TV which differs from American satellite TV. The number of English channels will vary by country and by hotel. Ocean view rooms can consist of a full or partial view of the ocean and can differ by property. Not all rooms designated as "ocean view" will offer a full or direct view of the ocean. Minimum age restriction for customers can vary per hotel per destination. It is recommended that travelers inquire at time of booking
A major change consists of:  change in departure or return dates [unless the result of a flight delay];  a delay of more than 48 hours;  a change in the origin or destination city;  a change in hotel accommodations to a property that is not named in any Vacation Express or affiliated companies brochure, website or other media; or  a price increase occurring more than 10 days prior to departure that increases the price paid by more than 10%.
Notice of a major change or cancellation must be given to all travelers at least 10 days prior to departure or within 7 days of Vacation Express obtaining knowledge of the change or cancellation. If Vacation Express becomes aware of a major change less than 10 days prior to your scheduled departure, Vacation Express will notify you or your travel agent as soon as possible. If you are notified of a major change that you are unwilling to accept, you will have 7 days to cancel without charges [but not later than the departure date] and a full refund will be made within 14 days of your cancellation, in the original form of payment. If notification of a major change is received after departure, you may reject the major change and receive a pro-rated refund of the package price for the portion of the trip that you reject. All flights are subject to DOT approval.
Passengers traveling outside the United States are required to carry proof of citizenship. All U.S. citizens must have a valid U.S. passport. Passport cards are not valid for travel to Mexico and the Caribbean. The passport must be valid for six months after the return date of your travel. Minors 17 and under traveling alone or with a single parent may be required to have additional documentation on international flights. It is your responsibility to secure the current requirements for your particular itinerary and carrier.
At time of posting, Dominican Republic law requires that children under 18 on the day of departure traveling with an adult or guardian other than their parent, present a written, notarized authorization letter from the parent[s] giving consent for the minor to leave the country.
In accordance with stricter security measures, it is required that all married passengers whose last name differs from their identification credentials must also provide a copy of their Marriage License Certificate upon check-in for all international flights.
Non-U.S. citizens, to include permanent resident card [U.S. Green Card] holders, Travelers must check with the consulate of their intended destination, U.S. authorities and the air carrier[s] to obtain information on required documentation for entry to the destination and re-entry to the U.S.
The above information regarding documentation is subject to change. It is your responsibility to obtain current requirements needed for your carrier and destination. Vacation Express will not be liable for passengers' denied boarding, entry or re-entry due to lack of proper documentation and such passengers will not be entitled to a refund.
Customs and/or immigration officials can deny a person, or persons, whether they are residents or visitors, entry (or re-entry) into their country at their own discretion. A previous criminal record could be an obstacle in international travel. Vacation Express cannot be held responsible for denied entry under any circumstances.
Hotel Check-In and Check-Out Conditions
The check-in time for most hotels is 3:00 pm and check-out time can be as early as 11:00 am, regardless of your arrival or departure times. Please refer to your hotel accommodation voucher for actual check-in and check-out dates as this may differ from your departure and return date. Check-in policies differ by hotel and will therefore vary. Many hotels will offer hospitality areas for travelers who may be without their room for some time; however this arrangement is solely at the discretion of the hotel. Travelers wishing to make arrangements for a late check-out and baggage storage must arrange this service directly with the hotel. We do not accept responsibility for any inconvenience or loss arising from these types of arrangements. Some hotels may require you to leave a credit card imprint or cash deposit upon check-in to provide security for miscellaneous charges such as telephone calls.
These Terms and Conditions are binding upon all customers included in the itinerary and such customer's family, dependants, estate, heirs, successors and legal personal representatives.
In the event any paragraph of these Terms and Conditions shall be declared invalid or void by any court, such declaration shall not invalidate the entire agreement and all other paragraphs of these Terms and Conditions shall remain in full force and effect.
The parties agree any claim or litigation arising out of or relating to this these Terms and Conditions, or the breach or validity thereof, shall be brought in Fulton County, Georgia, the location of Vacation Express' corporate offices, and the governing law shall be the laws of the State of Georgia. You agree that in the event that any civil proceeding, arbitration, mediation or action of any kind, is commenced by you against Vacation Express or any of its agents, affiliates, officers, assignees or employees, the limit on any damages [which includes but is not limited to damages, interest, court costs, attorney fees, expenses of litigation, and punitive damages] shall be the amount you paid Vacation Express for the services which is the subject matter of these Terms and Conditions.
By making a reservation to purchase a vacation product from Vacation Express you, the customer/passenger, hereby acknowledge that you have read and accept the Terms and Conditions contained herein. Travel agents booking Hotel Only warrant that they, or their clients, have also purchased an airline ticket to get to their destination. Furthermore, when making a reservation for a Vacation Express product on www.vacationexpress.com
, you agree that you are solely responsible for such reservation. You also confirm that as the booking or instructing passenger, you have the legal capacity and authority to book travel services on behalf of yourself and of other persons named in the invoice and itinerary. It is you who will keep your travel agent or Vacation Express informed of any changes to your travel plans or contact information.