The following terms & conditions (the "Agreement") describe what you can expect from us and forms the basis of your relationship with us. Please read thoroughly. The terms "we", "us", and "our" refer to Travel Treasures Express and the terms "you", “your”, and “client” refer to the individual who signs this agreement.
1. Planning Fee
To initiate our personalized travel planning services, a non-refundable planning fee is required.
The planning fee covers:
- Consultation
- Expert Travel Research
- Accommodation booking
- Itinerary planning
- Handling insurance-covered cancellations
- Managing unforeseen circumstances before or during your vacation.
Payment of the planning fee is required upfront to initiate the service and begin the planning process.
2. Booking Process
- Once the planning fee is paid, our team will begin crafting your personalized travel itinerary.
- We'll work closely with you to understand your preferences, interests, and any special requests to create a bespoke travel experience.
- Throughout the planning process, you'll have the opportunity to review and provide feedback on the proposed itinerary.
- Feedback must be provided within 7 business days of receiving the quote, allowing for 2 revisions during this period.
- Exceeding the revision limit or quotes and revisions requested beyond this timeframe may incur extra charges.
3. Payment and Pricing
- After finalizing your itinerary, you will receive a detailed breakdown of the total cost, including transportation, accommodation, activities, and any additional services requested.
- Full payment or agreed upon deposit is required to confirm your booking and secure your travel arrangements.
- Payment methods accepted via credit/debit cards.
- Prices quoted are subject to availability and may change until the booking is confirmed.
4. Cancellation and Refunds
- Due to the nature of our personalized travel planning services, the planning fee is non-refundable or non - transferable, with no exceptions.
- In the event that you choose not to proceed with the booking after the research phase, the planning fee will not be refunded.
- Cancellation policies for booked travel arrangements (e.g., flights, hotels) will vary and are subject to the terms and conditions of the respective suppliers.
5. Chargebacks / Disputes
- Any disputes arising out of this Agreement shall first be addressed directly between Client and Agency.
- If unresolved, disputes shall be settled through arbitration or small claims court, depending on the amount in question.
- Chargebacks initiated without prior communication with Travel Treasures Express may result in additional fees and administrative expenses.
- We reserve the right to suspend or terminate our services for clients who initiate chargebacks without reasonable cause or fail to engage in good faith efforts to resolve payment disputes.
- Any chargeback fees incurred by Travel Treasures Express as a result of unjustified disputes will be the responsibility of the client and may be deducted from any refunds or credits owed.
6. Changes
- All changes must be submitted in writing.
- Upon booking confirmation, customers are entitled to one (1) complimentary change.
- Subsequent changes will incur a $50 USD fee per occurrence.
- Changes are subject to service provider policies and may also incur supplier fees.
- No changes can be made within 14 days of the departure date, with the exception of add-ons which are done at no cost.
7. Travel Insurance
- We strongly recommend purchasing travel insurance to protect yourself against unforeseen circumstances such as trip cancellations, medical emergencies, or lost luggage.
- Travel insurance options can be provided upon request, but the purchase of insurance is optional.
- It is your responsibility to ensure that the insurance covers all aspects of your travel.
8. Travel Documents
- Client is responsible for obtaining all complete and up-to-date necessary travel documents, including but not limited to passports, visas, and vaccination certificates. Agency will advise on requirements but cannot be held responsible for Client's failure to obtain properly or obtain these documents in a timely manner.
9. Liability
- Travel Treasures Express operates strictly as a imtermediary between clients and service providers and accepts no liability for any loss, damage, accident, injury, delay, irregularity, or any other issue that may arise from service providers' failures.
- The Client acknowledges that the Agency is not responsible for events beyond its control, including but not limited to natural disasters, political unrest, or transportation delays.
- Our liability is limited to the extent permitted by law, and we strongly recommend obtaining appropriate travel insurance to mitigate any potential risks.
10. Indemnification
- Client agrees to indemnify and hold harmless Agency from any claims, damages, losses, or expenses arising from Client's negligence, willful misconduct, or any breach of this Agreement.
11. Privacy Policy
Our privacy policy outlines how we collect, use, and safeguard your data.
- By using our services, you consent to the collection and processing of your personal information as described in our privacy policy.
- We collect information for bookings and recommendations, prioritizing your privacy.
-
We implement robust security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, it is important to acknowledge that no system is entirely immune to breaches.
- We share data carefully with trusted partners, ensuring confidentiality.
- We may disclose data as required by law, respecting your privacy.
- We retain data only as necessary, balancing privacy and legal requirements.
- You have the right to access, correct, or delete your data as permitted by law.
- We update our policy transparently, informing you of any changes.
We respect your privacy and are committed to protecting your personal information.
12. Contact Us
By signing below, you agree to adhere to these terms and conditions. Should you have any questions or require further clarification, please don't hesitate to contact us. We're dedicated to ensuring your travel experience is seamless and unforgettable. Safe travels!
Click to sign