Travel Group Collective LLC

Traveler Terms and Conditions

 

Last Updated September 16, 2025

 

The terms “we”, “us”, “our”, and “TGC” refers to Travel Group Collective LLC, an Oregon limited liability company, its owners Change Your Altitude LLC, Olive and Sage Travel LLC, Wild Wonder Travel Design LLC, as well as its affiliated independent contractors, i.e. your specific TGC-affiliated travel advisor. The terms “you”, “guest”, “traveler” or “participant” refers to the person making a booking with us and all members of their group.

 

1. CONTRACT. We draw your attention to the terms and conditions of travel herein, which include all documents, correspondence, and the terms and conditions of our Suppliers (as herein defined), and form the basis of our legally binding contract with you (“Terms and Conditions”). Before making a booking with us or paying any of our planning fees, you must ensure that you have read and understood these Terms and Conditions (and ask any questions you may have). Please be aware that these Terms and Conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses. By making any payment to TGC or participating in any of our travel experiences, you are representing and warranting to TGC that you have read these legally binding Terms and Conditions, and accept them in their entirety (including the Cancellation and Chargeback sections). If you do not agree with any part of these Terms and Conditions, you must not make a booking with us or pay us in connection with our travel-related services. If you are making a booking as a lead guest of a group or family, you are responsible for sharing these Terms and Conditions with all travelers joining you and are financially responsible for the booking. TGC will not be liable for your failure to share these Terms and Conditions with all travelers in your group. You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these Terms and Conditions on their behalf, and (c) the information supplied by you, or members of your group or family, is true and correct. You agree that any violation of these Terms and Conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) your being denied access to the applicable Travel Products.

 

1. CHANGES TO THESE TERMS AND CONDITIONS.  TGC reserves the right, in our sole discretion, to change these Terms and Conditions at any time and without notice. If we make material changes, we will notify you. Updated versions of the Terms and Conditions will be either emailed to you, uploaded to our booking platform, or posted on our website and are effective immediately on posting. Your continued use of our services, including continuing to use or maintain any bookings after any changes to these Terms and Conditions, constitutes your consent to any changes.

 

1. SCOPE AND ROLE OF AGENCY. TGC does not provide, own, manage, operate, supervise or control the travel services and products that are or may be provided as part of your trip, such as flights, accommodations, cruises, rental cars, packages, or travel insurance (the “Travel Products”). All Travel Products are owned, controlled, operated, or made available by independent third parties such as destination management companies, airlines, hotels, cruise lines, ground transportation providers, and tour operators (the “Suppliers”). The Suppliers are solely responsible for the Travel Products as well as any and all benefits, perks, or amenities, including without limitation, resort credits, on-board credits, free specialty dining, spa credits, in-room amenities, etc. The Supplier’s terms, conditions and privacy policies apply to your booking; if you do not agree to them, you must not use their Travel Products. Your interaction with any Supplier is at your own risk; TGC does not bear any responsibility should anything go wrong with your booking or during your travel. You agree that TGC acts only as a booking agent for the Supplier in acquiring transportation, hotel accommodations, cruises, sightseeing and other Travel Products, privileges or services for the travelers’ benefit, and on the express condition that TGC shall not be responsible for any act, omission, negligence, bankruptcy, insolvency or default of any Supplier, company or person engaged in or responsible for any Travel Products, or otherwise in connection therewith. TGC customarily receives compensation, usually in the form of a commission, for bookings made on its behalf. TGC may also receive compensation in the form of travel planning fees, booking fees or other professional service fees which are payable by you. Please review all documents, including the cancellation policies and terms and conditions of the Suppliers, carefully and promptly as we will not be responsible for any errors or for your unawareness of a Supplier’s terms. It is your responsibility to review all travel documentation and alert us within twenty-four (24) hours of any mistakes or necessary corrections. Please note that cancellation of travel must be made in writing directly to your TGC-affiliated travel advisor,

 

1. BOOKING/PAYMENT; SERVICE FEES. When you are ready to start your next travel adventure simply contact us by email, phone or by filling out the travel inquiry form on our website. Together, we will discuss your travel wants and needs. Once we agree that we’re a good fit and receive your Service Fee (if applicable to your travel, as described below), we will begin researching and crafting your custom proposal based on our conversation and your responses. Once you have reviewed your proposal, we will be in contact with you to discuss any questions or concerns that you may have. With our custom process, we want to be sure that our proposed options match your vacation needs. If traveling internationally, we may require that you provide us with additional information in connection with your trip and traveling party.

 

To confirm your booking, you will also be asked to approve or deny travel insurance protection and complete a credit card authorization form where you will enter your credit card information and authorize Travel Group Collective, LLC and its affiliated independent contractors to utilize your credit card information to place deposits (or final payment, if within the final payment deadline) on your requested Travel Products paid directly to the Supplier(s). We require your acknowledgement and agreement to these Terms and Conditions in connection with the foregoing. Upon receipt of the confirmation for your paid deposit (or final payment, as applicable), we will provide you with your booking confirmation and payment receipt. Within the booking confirmation you will also find the Supplier terms and conditions. Be mindful of any Supplier policies regarding changes or cancellations to the dates or destination(s), as some changes and cancellations may incur change fees from the Supplier(s). Once your booking(s) is confirmed, we will provide you with information on next steps including instructions for all payments and all due dates. We will also provide you with final payment reminders in advance of your final payment(s). You must complete all requested authorizations on time in order for us to make payments in full and on time. All pricing is subject to the “Price & Rate Changes” section below.

 

If you are booking within 120 days of the departure date, full payment may be due at the time of booking. If full payment is not received by the due date we provide you, we reserve the right to cancel your travel and apply any cancellation charges set out in the cancellation section below (in our sole discretion). Failure to make a payment may result in the cancellation of your travel. In such a case this would be considered a cancellation by you and the cancellation terms as described below would be in effect; Supplier’s cancellation fees may apply as well. Traveler understands that discounted fares typically involve restrictions and that changing any aspect of the travel arrangements may result in the payment of additional money. Your amount being owed is subject to change until you receive confirmation that your travel plans are paid in full. Deposits are typically NON-REFUNDABLE, unless explicitly stated otherwise in the terms and conditions of the Supplier.

 

Some travel packages have the option of adding travel protection insurance, while other travel packages will require us to provide insurance quotes separately. If insurance is not listed as an inclusion, you will need to obtain travel protection insurance separately. For this reason, we will work to get travel insurance options to you immediately upon booking with us, as we highly encourage the purchase of travel protection insurance.

 

Approximately 2 weeks prior to your trip, we will present you with your final custom itinerary containing a summary of all travel confirmations, estimated pricing and destination information. Certain Suppliers may provide additional information (including on-site contacts) and updates closer in time to your time of travel. If that is the case, we will update your itinerary with the new information, and notify you of said updates.

 

Group Travel

 

Our group travel options are carefully curated experiences for groups of participants, and as such you may not be able to request or make any changes to your finalized itinerary. Since some of our trips, including tours and all-inclusive vacations, are purchased as complete packages, you are not entitled to request, and will not be provided with, an itemized breakdown of costs in connection therewith due to the contractual agreements with our Suppliers. Rest assured, our aim is to provide you with a seamless and enjoyable vacation, and we are available to address any queries or concerns you may have about the package or its inclusions. In addition, group travel is often based on a minimum number of participants and as such if the trip drops below the minimum number of participants, cancellation of the trip may occur at the sole discretion of the applicable travel Supplier and/or TGC.

 

Service Fees

 

Although our work on your travel experience begins when you agree to book your travel with us, the planning process begins long before that. We pride ourselves on years of experience planning travel, educating ourselves, building relationships, and networking with our Suppliers to provide our clients with the best options for their travel needs. Our custom proposals often take many hours of planning, researching, and communicating with Suppliers to confirm the custom details for your travel plans. To compensate for our experience, time, and effort, we charge a planning fee that varies depending on the type of group, length of stay, destination(s), number of travelers in the group, extent of planning involved, and the general complexity of your trip.  You agree to full payment of our planning fee prior to receipt of any proposal. Our planning fees are always non-refundable, regardless of whether you choose to book with us, or cancel for any reason. Depending on the nature and complexity of your trip, we may charge additional fees, and if we do, you will be notified early in the customization process. Any and all fees relating to our travel planning services, including without limitation planning fees, revision or change fees, concierge fees, and ticketing fees (collectively, “Service Fees”), if any, are NON-REFUNDABLE and must be received in full by TGC before any proposal or itinerary is presented.

 

1. AIRFARE.

 

DISCLAIMER. Your contract for airfare is with the air carrier, inclusive of domestic, international and charter flights, and subject to its terms, conditions and policies and we will not be liable for any fees or expenses, including without limitation, change fees, cancellation fees or any other additional costs you incur with the air carrier. For charter trips/flights, please be aware the charter operator can legally change, with limited notice, departure times up to forty-eight (48) hours, and flights advertised as non-stop may be changed to make intermediate stops. Suppliers can substitute types of aircraft and even airlines and are generally not responsible for baggage delays/losses and have very stiff cancellation penalties. In addition, frequent flyer miles may or may not be accrued and advance seat assignments are frequently not available. TGC is not responsible or liable for any costs incurred with any changes resulting from any flights. If you independently purchase your airfare, you must not make any air reservations until you receive confirmation of your booking. Travelers who independently purchase airfare prior to receiving TGC’s written booking confirmation do so at their own risk.

 

RE-CONFIRM YOUR FLIGHT. Flight confirmation numbers will be provided once ticketing is confirmed. We advise you personally to re-confirm your flight schedule within twenty-four (24) hours prior to departure directly with the airline in case of any last-minute changes or delays. Most airlines allow you to check in online twenty-four (24) hours prior to departure. It is recommended that you arrive at the airport a minimum of two (2) hours prior to departure for domestic flights, and three (3) hours for international flights.

 

BAGGAGE/SEAT SELECTION FEES. Baggage and personal effects are at all times the sole responsibility of the traveler. Due to continual changes in airline baggage and seat selection policies, it is suggested that you inquire with your airline's website for up-to-date fees and information. TGC is NOT responsible for additional fees incurred for baggage and/or seat selection.

 

HAZARDOUS MATERIALS. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Examples include Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radioactive materials. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. Restrictions on hazardous materials and other prohibited items are listed at: http://www.tsa.gov/traveler-information/prohibited-items.

 

INSECTICIDE NOTICE. Travelers are encouraged to check the list of countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft on the U.S. Department of Transportation’s Web site, as this list is updated from time to time: https://www.transportation.gov/airconsumer/spray.

 

1. TRAVELER INFORMATION.  We bring to your attention the importance of accuracy. Names provided to secure reservations must match travelers’ respective passports and as such we strongly recommend that you submit a copy of your passport to verify traveler information. Date of birth and complete passport details are required. Any minor name corrections advised after airline tickets have been issued will incur fees. Not all name corrections will be permitted by airlines and may require the purchase of a new ticket. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation. As mentioned above, please review documents carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us within twenty-four (24) hours of any corrections.

 

1. PAYMENT METHODS/CHARGEBACKS. Payments will be processed through a secure online system and can be made via major debit and credit cards including Visa, Mastercard, American Express and Discover and ACH transfers, as applicable. Travelers must provide us with a click (checkbox) or signed authorization for every transaction for your trip. Your authorization is a legally binding agreement for us and/or the Supplier to charge your card and an acknowledgement and agreement to these Terms and Conditions including the cancellation terms. Additionally, you agree not to make any improper chargebacks.

 

Please note: There will be a 1.5% processing fee associated with ACH transfers which can take 5-7 business days to process.  Travelers using this payment method are aware that the trip price may change during this time period.

 

In certain cases, you can dispute charges with credit card and other payment facilitation companies ("chargebacks"). Before initiating a chargeback, the traveler must send an email to info@travelgroupcollective.com concerning any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. TGC retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees, related to improper chargebacks and to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right to investigate and rebut the chargeback claims below, including without limitation:

 

• Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
• Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card (this does not include credit card fraud).
• Chargebacks arising from inconsistency or inaccuracy with regard to the Supplier’s product description.
• Chargebacks resulting from force majeure or other circumstances that are beyond the control of TGC or the Supplier.
• Chargebacks resulting because you do not agree with the cancellation policy.
• Chargebacks resulting because you were not provided with an itemized breakdown of costs in connection with your trip.
• Chargebacks resulting from an experience where you were not satisfied with the Travel Products provided by the Suppliers.

 

1. PRICE AND RATE CHANGES. The prices in your proposal reflect known costs at the time it is issued and are accurate on that date. However, we may change prices as Suppliers adjust theirs. Prices including estimated fuel costs and local taxes may change. When your booking is confirmed, we will provide an updated invoice showing the current price and what is included. Once you pay your deposit and service fees and confirm your booking, your price is fixed except for changes in fuel costs, airport charges, scheduled airfares, transportation-related charges from Suppliers, local taxes or dues, currency fluctuations, government actions, airline surcharges, tariffs, port fees, or fees for services. If these costs increase or decrease, we will update your invoice accordingly. After you make your final payment, your price is locked in. We reserve the right to correct any pricing errors or changes before your travel is confirmed and will inform you of any such changes when you book.

 

1. CHANGES AND CANCELLATION BY YOU.

 

CHANGES REQUESTED BY YOU. Since changes may be considered cancelled services, additional cancellation penalties may apply. Changes are subject to additional Supplier charges, are based on availability, and may incur additional fees. Any changes (especially with regards to airfare or other ticket contracts, including cruise lines) are subject to the applicable Supplier’s terms and conditions. In addition to any applicable travel Supplier change fees, TGC, in our sole discretion, may charge a change fee in the minimum amount of $25 per traveler/per booking.

 

CANCELLATION BY YOU. Cancellation of travel must be made in writing directly to your TGC-affiliated travel advisor, and is effective from the date TGC and your specific TGC-affiliated travel advisor receive the written notification. Service Fees paid to us prior to cancellation are always NON-REFUNDABLE. All Suppliers have their own cancellation policies, which apply to your booking, and may involve additional charges or fees to you. Upon receipt of your cancellation request we will contact the Suppliers for any applicable refunds (which are subject to the Supplier’s terms and conditions). If you are entitled to a refund, please note that the Supplier is solely responsible for this refund, not TGC. Suppliers may choose to provide a travel voucher or credit in lieu of refund. We are not responsible under any circumstances for a Supplier’s failure to pay a refund or issue a voucher or credit in lieu of a refund, or for Supplier bankruptcy or insolvency. We will use commercially reasonable efforts to facilitate the Supplier providing you with a refund, credit or voucher but we cannot guarantee the same. You acknowledge that any refunds or credits authorized by the applicable travel Supplier at any point after the time of purchase will be issued in the form of currency in which original payment was made. In addition to any applicable travel Supplier cancellation fees/penalties, TGC may charge a cancellation fee per person, booking, or room, in TGC’s sole discretion. If the reason for cancellation is covered under the terms of your travel protection plan you may be able to reclaim these charges, for this reason we strongly recommend the purchase of a comprehensive travel protection plan.

 

Please note that there will not be any refund for any unused portion of a travel booking. If you cancel while your trip is in progress, there is no refund for the unused portion. In addition, if you arrive late to any part of the trip, all costs required to reach and join the activity/trip in progress, will be at your own expense.

 

1. CHANGES AND CANCELLATION BY SUPPLIER AND/OR TGC. We will inform you as soon as reasonably possible if a Supplier needs to make a significant change to your confirmed booking or cancel it. We will also help coordinate any alternative options offered by the Supplier, but we will have no further liability to you. Before or during your trip, TGC and its Suppliers may need to cancel or change parts of your itinerary, including ports of call, schedules, hotels, transportation, guides, or other arrangements due to various factors like security, holidays, busy seasons, or other events. Suppliers may also substitute transportation based on circumstances such as passenger volume. Some facilities or services may be limited or unavailable during holidays or special occasions. When possible, alternatives will be offered. TGC is not responsible for closures or necessary itinerary changes. These changes are not considered material and do not give you the right to cancel without penalty. Normal cancellation fees still apply if you cancel your trip after these changes.

 

1. FORCE MAJEURE.  TGC assumes no liability for any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: natural disasters, fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, or any other acts of a similar nature, sabotage, cybersecurity issues and/or technology outages or disruptions, changes of schedules or operational decisions of air carriers, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics (including, without limitation, COVID-19), or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel Supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by TGC that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions (“force majeure”). In circumstances amounting to force majeure, we will not be required to refund any money to you, although if (and only if) we can recover any monies from our Suppliers (it being under no obligation to do so), we will refund these to you without any charge by TGC.

 

1. TRAVEL PROTECTION/INSURANCE. Travel Protection Coverage is NOT included in the cost of your trip. It is your responsibility to protect your purchases. For this reason, Travel Protection/Insurance Coverage is strongly recommended, and such plans should cover Trip Cancellation or Interruption, Medical Expense, Emergency Evacuation/Repatriation, and Baggage insurance. Travel protection/insurance plans can help protect you in the event of loss of non-refundable trip deposits and any other payments that result from cancellation or trip interruption (due to a covered reason such as injury or illness before or during the trip). It also helps with reimbursement for costs related to, and not limited to, medical emergencies (including costly medical evacuation and repatriation costs), delayed or missed connections and baggage delay/loss. Travel protection/insurance plans, which may include Cancel For Any Reason coverage, should be purchased in close conjunction with your travel purchase.

 

While TGC may recommend travel insurance options for you to choose from, we are not liable for any issues that result with said travel insurance options. TGC is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel coverage plans. TGC cannot evaluate the adequacy of the prospective insured's existing insurance coverage and cannot guarantee that any insurance provider will approve coverage for a claim made under the insurer’s policy, and makes no representations about the extent of coverage for any policy it may offer or quote. Please note that any and all cancellation fees will not be accepted as part of your claim. If you have any questions about your travel protection, call your insurer or insurance agent or broker.

 

Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. TGC cannot be held responsible for denied entry if a traveler is unable to provide such details to authorities of insurance or denial of entry for any reason. Declining to purchase an adequate travel protection plan could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate insurance coverage, TGC will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.  

 

DESTINATIONS AND DOCUMENTATION. Travel to some destinations may involve higher risks than others. TGC urges travelers to stay informed daily about current news and to review travel prohibitions, warnings, announcements, and advisories issued by the U.S. Government before booking international travel. Information about country conditions and travel risks can be found at https://travel.state.gov/content/travel.html and http://www.cdc.gov. If you choose to travel to a country with a travel warning or advisory, TGC is not liable for resulting damages or losses. A U.S. State Department list of travel advisories is available at: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/.

 

Travelers should also consult government websites for entry requirements, including any COVID-19 rules and local laws on medical tests or tracking. Additionally, travelers must obtain and carry valid passports, visas, inoculations, and all other documents required by government regulations. For domestic U.S. and international travel, TSA and DHS advise carrying at least two forms of ID, which can be found here: http://www.tsa.gov/traveler-information/acceptable-ids. IDs not meeting REAL ID Act requirements require alternative forms (passport, military ID, permanent resident card) even for domestic flights. U.S. citizens traveling to the U.K. for short visits, including airport transit, need an Electronic Travel Authorization (ETA) unless they have a U.K. visa or legal residency in the U.K. or Republic of Ireland. Check visa requirements and application procedures at https://www.usa.gov/visas-citizens-traveling-abroad.

 

Travelers assume full responsibility for risks and costs related to any errors or omissions in travel documents. Some countries charge entry or exit fees collected at airports. TGC recommends ensuring passports do not expire within six months of entry, and travelers meet blank page and other requirements. Non-U.S. citizens and minors also need proper documentation; minors traveling with one or no parent need verified consent forms. For updated travel and ID requirements, visit www.travel.state.gov and https://www.dhs.gov/real-id.

 

Certain countries restrict travelers with criminal convictions, even if expunged. Please inform us prior to booking with us if this applies to you and seek separate legal counsel to confirm your ability to travel to your desired destination. If you are denied access to a country or a Supplier due to a conviction, TGC shall not be liable for any losses, expenses, or refunds to you or anyone in your group.

 

In addition, recommended inoculations and vaccinations for travel may change and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations and vaccinations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at https://www.cdc.gov/.

 

You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing traveler to miss flight(s), and subsequent scheduled travel bookings trips.  TGC bears no responsibility for obtaining required travel documentation for you, or for any delays, damages, and/or losses, including missed portions of your vacation, related to improper documentation or government decisions about entry.

 

1. NON-RESPONSIBILITY. TGC and its members, managers, officers, owners, employees, affiliates, agents, and authorized representatives (“Representatives”) use third-party Suppliers to arrange the travel products for your trip. TGC acts as an independent contractor and is not an agent or representative of these Suppliers. TGC does not own, manage, control, or supervise any Supplier or the services they provide. All Suppliers are independent contractors and not Representatives of TGC. All tickets, receipts, coupons, and vouchers are subject to each Supplier’s terms and conditions. By accepting or using these, travelers agree that neither TGC nor its Representatives are liable for any loss, injury, or damage to travelers or their belongings, whether directly or indirectly caused by events beyond TGC’s control. This includes situations where third parties or healthcare professionals assist with medical or other help; TGC is not responsible for related costs or missed activities. TGC assumes no liability for delays, schedule changes, loss or damage caused by others, or loss of personal property. TGC also accepts no responsibility for lost or stolen items and is fully released from obligations in cases of force majeure. The maximum liability of TGC is limited to commissions or fees earned from your booking. TGC reserves the right to refuse service to any customer at its sole discretion.

 

1. ASSUMPTION OF RISK/WAIVER. The travel that you are undertaking in connection with your trip inherently involves risks, some in remote areas of the world. These risks include, but are not limited to, risk of injury or death from: force majeure, motor and conveyance vehicle collisions, water related activities, roadway hazards, slips, and falls, criminal or terrorist acts, government actions, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour guides, other travelers, TGC and its Representatives; attack by or encounter with insects, reptiles, and/or animals; accidents or illness occurring in remote places where there are no available medical services; fatigue, chill, overheating, and/or dizziness; known or unknown medical conditions, illnesses caused by COVID-19 (or other pandemics, infectious diseases, etc.), physical excursion for which you are not prepared or other such accidents; the negligence or lack of adequate training of any third-party providers who seek to assist with medical or other help either before or after injuries have occurred; accident or illness without access to means of rapid evacuation or availability of medical supplies or services; the adequacy of medical attention once provided; equipment malfunctions; or a lack of safety features and/or failure to utilize any safety features.

 

Traveler understands the description of these risks is not complete and acknowledges that unknown or unanticipated risks may result in injury, illness, or death. In order to partake of the enjoyment and excitement of this trip and in consideration of the services provided by TGC, traveler is willing to accept the risks and uncertainty involved as being an integral part of travel and is voluntarily participating in said travel with the knowledge that there are significant potential dangers, and hereby agrees to accept any and all risks. FURTHER, TRAVELER HEREBY ACCEPTS AND ASSUMES FULL RESPONSIBILITY FOR ANY AND ALL RISKS OF ILLNESS, INJURY OR DEATH AND OF THE NEGLIGENCE OF TGC AND AGREES TO AND SHALL HOLD HARMLESS AND FULLY RELEASE TGC AND ITS REPRESENTATIVES FROM ANY AND ALL CLAIMS ASSOCIATED WITH THE TRIP, INCLUDING ANY CLAIMS OF THIRD PARTY NEGLIGENCE AND/OR THE NEGLIGENCE OF TGC AND/OR ITS REPRESENTATIVES, AND TRAVELER HEREBY COVENANTS NOT TO SUE TGC AND/OR ITS REPRESENTATIVES FOR ANY SUCH CLAIMS OR JOIN ANY LAWSUIT OR ACTION THAT IS SUING TGC. THIS AGREEMENT ALSO BINDS YOUR HEIRS, LEGAL REPRESENTATIVES, AND ASSIGNS. THE TERMS OF THIS HOLD HARMLESS AND RELEASE OF ALL LIABILITY PARAGRAPH, SHALL SURVIVE ANY TERMINATION OR CANCELLATION OF THESE TERMS AND CONDITIONS, WHETHER BY OPERATION OF LAW OR OTHERWISE.

 

1. INDEMNIFICATION. Traveler agrees to and shall indemnify and hold harmless TGC and its Representatives from any expenses, losses, liabilities, damages, judgments, settlements and costs (including, without limitation, reasonable attorneys’ fees and the advancement of same, collectively, “damages”) incurred by you, or TGC and its Representatives, with respect to any claims, lawsuits, arbitrations, or other causes of action (whether brought by you or third parties) which result, directly or indirectly, from: (i) your breach or violation, or threatened breach or violation, of these Terms and Conditions; (ii) any of your acts or omissions, including any damage caused by you to persons or property while participating in the trip; or (iii) any force majeure or inherent risk of travel. The terms of this INDEMNIFICATION paragraph shall survive any termination of these Terms and Conditions, whether by operation of law or otherwise.

 

1. HEALTH/PRE-EXISTING MEDICAL CONDITIONS/PERSONS WITH DISABILITIES. It is essential that you advise us before booking if you do have any disability or pre-existing medical condition which may affect your trip, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in considering the suitability of the arrangements and/or in making the booking. TGC will communicate requests to Suppliers but cannot be responsible if Americans with Disabilities Act (ADA) accommodations are not available. Any accommodations provided will be at the sole expense of the traveler requiring the accommodation. Please note that accommodations outside of the USA may not be in compliance with the Americans with Disabilities Act (ADA) and may not have wheelchair accessibility. Our Suppliers are, unfortunately, unable to offer additional assistance to travelers with limited mobility unless specifically stated and/or commissioned; unless otherwise specifically noted, all such assistance will need to be provided by whoever the traveler is traveling with. Travelers with disabilities must notify TGC at the time of booking of the status and identity of their non-discounted, fully paid travel companion who will be responsible for providing all necessary assistance. We may request that you provide a letter from your doctor confirming your fitness to travel.

 

If you are pregnant or expecting at or around the time of your planned travels, please inform us prior to booking. Some Suppliers will not permit travel past certain gestational periods for your safety and the safety of your child/ren. If you become pregnant after booking with us, please consult with a doctor and review the Supplier terms and conditions as they relate to your booking to determine whether you will be permitted or prevented from traveling. If you are denied boarding embarkation, or access to a Supplier due to a pregnancy, TGC shall not be liable for any losses, expenses, or refunds resulting from such loss in access for you or anyone you travel with.

 

For the safety of our guests, TGC reserves the right to request health information prior to travel and to exclude any participants it deems unfit for travel at its sole discretion.

 

1. YOUR BEHAVIOR. Each traveler in any trip planned by TGC is expected to act responsibly and adhere to all behavior guidelines established by our Suppliers. All Suppliers reserve the right to remove you from any facility, hotel or resort property, tour location or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other individuals on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund. When you book with TGC, you accept responsibility for any damage or loss caused by you or anyone traveling with you including, without limitation, in connection with any violation of applicable laws, regulations or policies, or use of illegal substances at the location of your travel (e.g., marijuana). Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold TGC or any of its related entities liable for any actions taken under these Terms and Conditions.

 

1. PHOTOGRAPHIC/VIDEO LIKENESS AND FEEDBACK. Traveler hereby gives consent and grants to TGC a royalty-free, perpetual, and irrevocable license to publish any testimonials, reviews, photographs and/or videos of the trip or traveler in any form of media without obtaining further consent and without compensation, solely for the purposes of marketing our trips. Each traveler releases TGC and its Representatives from any liability in connection with any use of such photographs and/or video. Notwithstanding the foregoing, if a traveler desires to have a specific photo or video removed from our website or social media, or opt-out of or revoke this license generally, please request said removal per the email below.

 

1. GOVERNING LAW AND VENUE. These Terms and Conditions and all attachments hereto and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Oregon exclusive of conflict or choice of law rules. Any claims shall be brought in a court of competent jurisdiction located in the State of Oregon.

 

1. CLASS ACTION WAIVER AND LIMITATION OF LIABILITY AND DAMAGES. YOU AGREE THAT YOU WILL ONLY BRING CLAIMS AGAINST TGC IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. TGC SHALL NOT IN ANY CASE BE LIABLE FOR OTHER THAN COMPENSATORY DAMAGES, AND YOUR PAYMENT OF A DEPOSIT ON A TRIP MEANS THAT YOU AGREE TO THESE CONDITIONS OF SALE AND EXPRESSLY WAIVE ANY RIGHT TO PUNITIVE DAMAGES. YOU FURTHER AGREE THAT IN NO EVENT SHALL TGC’S LIABILITY TO YOU (OR ANY MEMBER OF YOUR TRAVELING PARTY, OR YOUR/THEIR HEIRS, SUCCESSORS AND ASSIGNS), FROM ANY CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, INDEMNITY, EQUITY, OR OTHERWISE), EXCEED THE COMMISSIONS OR OTHER PROFIT TGC EARNED FOR THE SERVICES TGC PERFORMED AND PROVIDED TO YOU IN CONNECTION WITH THESE TERMS AND CONDITIONS, AND THIS IS YOUR SOLE AND EXCLUSIVE REMEDY FOR A BREACH OF THESE TERMS AND CONDITIONS BY TGC.

 

TRAVELER FURTHER AGREES THAT TGC SHALL NOT BE LIABLE FOR ANY INJURY TO PERSON OR PROPERTY, OR ANY OTHER LIABILITY WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, LIABILITY FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, DIRECT, OR INCIDENTAL DAMAGES IN CONNECTION WITH THE TRAVEL PRODUCTS OR SERVICES BOOKED WITH ANY SUPPLIER THROUGH TGC. TGC SHALL NOT BE LIABLE FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY, BANKRUPTCY, INSOLVENCY, OR NON-PERFORMANCE WHICH MAY OCCUR DUE TO THE FAULT, WILLFUL ACTS OR OMISSIONS, NEGLIGENCE OR OTHERWISE OF ANY SUPPLIER AND/OR ITS RESPECTIVE EMPLOYEES, CONTRACTORS, MANAGERS, OWNERS, AGENTS, OR OPERATORS.

 

1. JURY WAIVER AND NOTICE OF CLAIM/INTENTION TO COMMENCE ACTION. YOU HEREBY AGREE TO WAIVE YOUR RIGHT TO TRIAL BY JURY. YOU UNDERSTAND AND AGREE THAT NO CLAIMS WILL BE CONSIDERED AND THAT YOU WILL NOT BRING SUIT AGAINST TGC UNLESS YOU HAVE FIRST PROVIDED A WRITTEN NOTICE OF CLAIM TO TGC WITHIN THIRTY (30) DAYS AFTER THE TRIP OR CANCELLATION OF THE TRIP, FURTHER PROVIDED THAT YOU AGREE TO FILE SUIT WITHIN ONE (1) YEAR OF THE INCIDENT AND YOU ACKNOWLEDGE THAT THIS EXPRESSLY LIMITS THE APPLICABLE STATUTE OF LIMITATIONS TO ONE (1) YEAR. 

 

1. ELECTRONIC COMMUNICATIONS. You consent to receive electronic communications, and you agree that all documents, notices, disclosures, and other communications that we provide to you electronically, via email or through text, satisfy any legal requirement that such communications be in writing.

 

1. MISCELLANEOUS. These Terms and Conditions, including the terms and conditions of our Suppliers, and any other documents, including invoices, that we provide you constitutes the entire agreement, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to TGC. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. Failure by us to exercise or enforce any right or provision of these legally binding Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions shall be written in, and all other communication under or in connection with these Terms and Conditions shall be in, the English language. Any translation into any other language shall not be an official version thereof, and in the event of any conflict in the interpretation between the English version and such translation, the English version shall control. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party. The provisions of these Terms and Conditions, which by their nature extend beyond termination or expiration of these Terms and Conditions (whether by operation of law or otherwise) shall survive the expiration or termination of these Terms and Conditions to the full extent necessary for their enforcement and for the protection of the party in whose favor they operate.

 

1. CONTACT US. Travel Group Collective welcomes your questions or comments regarding your trip:

 

For Travel Group Collective, LLC:

 

Email: info@travelgroupcollective.com

Attn: TGC Owners

 

For Change Your Altitude LLC:

 

Email: alexis@cyatravel.com

Attn: Alexis Boyles

Phone: 925-405-2145

 

 

For Olive & Sage Travel:

 

Email: caileigh@oliveandsagetravel.com

Attn: Caileigh Cole-Gall

Phone: 541-262-4459

 

For Wild Wonder Travel Design, LLC:

 

Email: nelle@wildwondertravel.com

Attn: Nelle Lees

Phone: 530-591-2629

 

CST 2165910-50; Registration as a seller of travel does not constitute approval by the State of California

Travel Group Collective’s registration is pending with the State of Washington as a Seller of Travel

 

APPLICATION 

All services rendered by or on behalf of Highline Travel Services (PTY) Ltd trading as Highline Tours and Travel (“the Company”), a company registered in accordance with the laws of the Republic of South Africa, to the client/s are subject to the terms and conditions (“the conditions”) set out below. Highline Tours and Travel is located at 42 Alexandra Road, Doringkloof, Centurion, Pretoria, South Africa. 

The “Client” shall mean the “Agent” or individual person who accepted the proposal and/or quote in writing. The “Client” in signing the booking form confirms and warrants that he/she is authorized to sign the documentation and accepts all these terms and conditions set out herein. 

The following terms and conditions set herein should be read and understood prior to confirming the booking. Do not confirm any booking unless you understand and agree with the following terms and conditions: 

1. NATURE OF THE SERVICES RENDERED BY HIGHLINE TOURS AND TRAVEL 

Highline Tours and Travel renders the service of providing tours to international agents and/or individual tourists with its primary focus on the travel and accommodation industries (“the services”) pursuant to which the client shall: 

1. Have access to a proposal/quote; 

2. Request improved/alternative quotations and; 

3. Be entitled to confirm bookings and enable reservation relating to the travel services 

to be made. 

2. THE CLIENT AND AUTHORITY 

Any client wishing to utilize the services of the Company indicates their acceptance of these terms and conditions by proceeding with the booking. Upon doing so, such client is deemed to have read, understood and accepted these terms and conditions and also confirm to have the authority to do so on behalf of the person/company in whose name the ultimate reservation or booking is made. 

The Company accepts no responsibility for any changes made subsequent to a booking that has already been confirmed. 

3. THIRD PARTY SERVICE PROVIDERS 

The Company provides clients with the services either itself and or by making use of sub-contractors (“service providers”) and these service providers are engaged in or associated with the travel industries, such as airlines, hotels, lodges, car rentals, etc. 

The contract in use by some of the service providers (which is often constituted by the ticket issued by the service provider e.g. airline ticket), which ticket and Terms and Conditions shall constitute the sole contract between the service provider and the client. 

It is the client’s responsibility to familiarize themselves with such terms and conditions (the service providers conditions). Each service provider has their own Terms & Conditions and cognisance must be taken of these Terms and Conditions as they do not form part of the Company’s Terms & Conditions as they may differ. 

Highline Travel Services (Pty) Ltd t/a Highline Tours & Travel 

Johannesburg, South Africa office: Tel. +27 (0)71 678 1908 

Cape Town, South Africa office: Tel. +27 (0)82 467 3001 

VAT No. 48501 66689 / Registration No. 2015/390933/07 

Director: FJ Reynders 

www.highline.co.

4. PAYMENT 

A non-refundable deposit of 20% (unless stipulated differently at the time of quoting) from each client is required when confirming a booking. This deposit will only be refunded if the applicant cannot be accommodated. The final balance payment in respect of the booking made is payable by the client not less than 45 days prior to the start of the tour. 

Should the amount as stated not be received within the specified time, the Company reserves the right to treat the booking as a cancellation. Should the client fail to join the tour or join after departure, or leave the tour prior to its completion, no refund will be made. 

Late bookings may join the tour on an accommodation availability basis. 

Should Highline be responsible for group flight bookings of domestic flights, full pre-payment of the flight rate would be required upfront unless otherwise specified. Domestic flights are dealt with on a case by case basis based on the terms of the specific airline used. 

Commission payments as agreed upon will be paid to the agent within 15 days of the conclusion of the tour (if agent invoice has been received). In order for this payment to be made the agent must advise on the amount clients will pay to Highline. The agent will be responsible for bank charges. 

5. CONTRACT 

A valid contract will only exist once the proposal/quote has been accepted in writing and in the case of an individual person or FIT, once the acceptance of the proposal has been done in writing, the booking form has been signed, the deposit paid, and the booking terms and conditions accepted. No person, organization or employee of the Company has the authority to change any booking conditions. The company reserves the right to decline any booking. 

6. VALIDITY 

The information provided in the proposals at the time of the presentation thereof is to the best of our knowledge correct and may be subject to change without notice. Should there be changes subsequent to the proposal being made with respect to prices, itineraries, duration of holidays, standard or services, tour content and fares, the Company reserves the right to make the necessary changes regarding the transport or facilities described in any proposal/quote without being held liable for the payment of any compensation or refund.

7. RELEVANT LAW 

These terms and conditions which includes, but is not limited to, its validity, existence and implementation, the interpretation and application thereof, of its provisions, the respective rights and obligations of the parties and any breach and termination of the provisions of this agreement shall be governed by the laws of the Republic of South Africa. 

8. COMPANY RESPONSIBILITY AND RIGHTS 

The marketing information is provided in good faith by the Company, and is based on the latest information provided to the Company by the various service providers. 

9. COMPANY AUTHORITY 

The decision of the tourist guide employed by the Company will be final on all matters. The Company shall not be responsible for or liable for any client who commits an illegal or unlawful act in the countries visited. The client may in such circumstances be excluded from the tour without a refund. If the Company considers a client unsuitable for a tour it may at its sole discretion decline to carry this client any further. If any client causes inconvenience or annoyance to other passengers, the Company may at its sole discretion refuse the client to carry on with the tour and no refund will be payable. 

10. ASSIGNMENT 

The Company shall be entitled to cede or assign its rights and obligations under and in terms of this contract. 

11. TOUR COSTS AND EXCHANGE RATE FLUCTUATIONS 

Tour costs are based on ground costs as at the time of compiling the proposal. The Company cannot be held responsible for any changes that may occur. 

12. SURCHARGES ON CREDIT CARD PAYMENTS 

The Company accepts payment by way of credit card from the client, however a surcharge may be added to the total tour fare. The client will be liable for the payment of the surcharge. 

13. CANCELLATIONS 

A cancellation made by a client must be done in writing. The date on which the Company receives the notification, will determine the cancellation fee payable, if any. General charges applicable in the event of a cancellation shall be as follows: 

Cancellation Policy

121+ days before: loss of deposit

91–119 days: 50% of final payment

61–90 days: 75% of final payment

Within 60 days: 100% of final payment

Cancellation charges may differ from the above as the Company makes use of different service providers such as hotels and lodges, not only in South Africa but also in other countries other than South Africa. The cancellation fees applicable/relevant to each service provider will be applicable should it differ from the cancellation figures set out herein. 

Should an agent be liquidated and a tour has to be canceled as a consequence thereof, the Company will off-set any cancellation fees paid on behalf of the client against any monies due by the Company to the agent. 

Should a service provider be liquidated and the Company has to make alternative arrangements which might lead to an increase in the quoted price, such increase will be paid by the client. 

14. CHANGES AND ALTERATIONS 

The Company reserves the right to change the routes and/or accommodation in certain circumstances where deemed necessary. 

The Company will not be held responsible for any compensation to the client if they are forced to cancel or in any way change the tour due to force majeure including war, riot, civil strife, industrial dispute, terrorist activity, natural disaster, fire, adverse weather conditions or other external circumstances beyond the company’s control. The Company reserves the right to cancel a tour without prior notification. In this instance, the Company agrees to refund all the money already paid by the client, less any unavoidable expenses incurred. 

Should the client require major changes to the program after a tour has been confirmed there will be an additional charge of US$150 per change. Major changes refers to for example tour date changes, routing changes, accommodation changes and larger program amendments etc. 

15. PASSPORT AND VISA REQUIREMENTS 

The client must ensure that he/she has the correct visas, certificates and passport documents to travel (including minor children). The Company will not be held responsible for passengers travelling without the correct travel documents. 

Clients should also keep certified copies of all important documents such as passports, travel documents, insurance papers, etc away from the originals. This will assist clients in the event of replacing them if stolen. 

16. VACCINATIONS AND HEALTH 

The client shall acknowledge an awareness of the proposed itinerary and shall confirm that he/she is medically fit, in good physical and mental health and is able to embark on the tour. Any client with a pre-existing medical condition or illness must declare such conditions to the Company prior to the commencement of a tour. Any failure to declare may result in cancellation of the booking. 

A certificate of vaccination against cholera and yellow fever is required by the Congo and Tanzania. Kenya requires a vaccination certificate against yellow fever. It is the client’s responsibility to ensure that he/she has the appropriate vaccinations. An anti-malaria prophylactic is highly recommended for all African countries. It is the client’s responsibility to check with his/her doctor for advice on other vaccination precautions such as cholera, yellow fever, typhoid, tetanus, polio, meningitis, hepatitis, COVID, etc and have the necessary certificates as required by various countries. 

17. CLIENT RESPONSIBILITY 

It is the client’s responsibility to ensure that all travel documents, including documentation required for minor children travelling with or without their parents, passports and visas are current, valid, obtained on time, have sufficient blank pages, will be valid for six months after return to their home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. 

The client is strongly advised to check the relevant requirements for their destination and any transit countries before travelling. The Company will endeavour to assist the client if requested, but such assistance will be at the

Company’s discretion (since this service does not fall within the scope of the services) and the client acknowledges that in doing so, the Company is not assuming any obligation or liability and the client indemnifies the Company against any consequence of the client’s failure to comply with any such requirements. It is the client’s duty to familiarize him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements. 

Malaria and other tropical diseases 

Certain parts covered by the client’s itinerary may be areas where there is a high risk of malaria and other tropical diseases such as yellow fever. It is entirely the client’s responsibility to check if any parts of their itinerary fall in high risk areas and the client is strongly advised to take the necessary precautions in this regard. The Company recommends that the client check with their medical practitioner and/or travel clinic well before departure. 

18. SEVERABILITY 

Should any of the terms and conditions of this agreement be held to be invalid, unlawful or unenforceable, such terms and conditions will be made severable from the remaining terms and conditions, which will continue to be valid and enforceable. If any term or conditions held to be invalid are capable of amendment to render it valid, the parties agree to negotiate an amendment in order to remove the invalidity. 

19. INSURANCE 

Travel and cancellation insurance is mandatory for all clients. All insurance is solely the responsibility of the client. It is mandatory that the client takes out travel insurance recommended for Africa for the full duration of the tour. The client must take out insurance to cover personal injury, medical expenses and emergency evacuation, repatriation, loss of luggage and expenses associated with the cancellation or curtailment of any tour. If a client becomes ill, all hospital expenses and doctor’s fees are the client’s responsibility and the Company shall not be held responsible for any refund of the tour rate whatsoever. The carriage and storage of all baggage and personal effects are at all times the client’s risk. The Company will not accept any liability for any loss or damage to baggage or personal effects, property or injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever. 

20. CLAIMS AND COMPLAINTS 

Groups: In the unlikely event that the client has a complaint against the Company, such complaint must first be taken up with the tourist guide during the tour, in order to enable the Company to investigate and/or rectify the situation. 

FIT’s: In the unlikely event that the client has a complaint against the Company, such complaint must be reported to the emergency/after hours number which would have been provided to them on their vouchers in order to enable the Company to investigate and/or rectify the situation. 

21. UNSCHEDULED EXTENSIONS 

In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight rescheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of the Company or its agents, any expenses relating to such an unscheduled extensions (hotel accommodation, etc) will be for the client’s account. The client should confirm whether any of these expenses may be covered by their travel insurance, should this be applicable. It is the client’s responsibility to confirm the specific provisions of the travel insurance. 

22. ITINERARY VARIATIONS & TRANSFERS 

While every effort is made to keep the final itinerary, the Company reserves the right to make changes intended for the client’s convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary. Any such variations in the final itinerary does not constitute any reasons for a refund and the Company shall not be held liable for any such variations. It is the client’s responsibility to check each amendment to the itinerary. Please note that no passenger who has not utilized an outgoing flight on a return ticket will be allowed to make use of the return trip, except where it should be permissible where prior arrangements have been made with the airline. 

23. LIMITATIONS OF LIABILITY

The Company, its officers, directors, servants or agents will under no circumstances be liable for any claim, loss, damage or injury suffered by any person whether to their person or property, howsoever caused, whether or not arising from any act, omission, default, or negligence on the part of the Company, unless such claim is due to the gross negligence or wilful conduct of the Company and such claim is lodged in writing with the Company within 30 (thirty) days after the final date of travel. Such liability will be subject to the limit of R10 000 per client per booking and under no circumstances will the Company be liable for any indirect or consequential loss or damage. 

24. CONFIDENTIALITY 

The Company undertakes to deal with all clients’ information of a personal nature on a strictly confidential basis as set out in thePOPI Act and/or as agreed to in their GDPR agreement where applicable.