You must immediately notify your travel advisor to cancel or make changes to your vacation package. If you booked directly on the Apple Vacations website or through the Apple Vacations contact center, you may cancel your reservation online by retrieving your reservation here, or call 1-800-517-2000. If your plans change, your right to a refund is limited and subject to the penalties and fees shown in the table below. Passengers who do not travel are subject to 100% cancellation penalties. All changes and cancellations are subject to availability, limitations, restrictions, and fees imposed by Apple Vacations (“brand fees”) and its third-party suppliers (“supplier penalties’’ assessed directly by the airline, hotel, and/or feature providers, such as excursion operators). Certain excursion operators only allow a refund if canceled upon notice to them. Contact the excursion company for the applicable notice provision and to arrange a refund.

If you cancel your vacation or change your travel dates, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e. nonrefundable airline tickets and fees, nonrefundable or nontransferable hotel promotions) may apply. If the number of individuals occupying a room changes, the remaining traveler(s) will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all travelers change, it is considered a new booking and cancellation fees may apply. Nonrefundable hotels incur penalties upon deposit. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. Contracted group bookings follow alternative change and cancellation policies according to the group’s contract. Many airfares and hotel reservations are nonrefundable and nontransferable, and you may be charged 100% cancellation/change penalties. Changes to, or cancellation of, a Basic Economy flight will result in forfeiture of tickets.

If you cancel your reservation and rebook within 7 days, Apple Vacations brand penalties are waived. Applicable supplier penalties may apply. Additionally, Travel Protection Plus (TPP), if selected, is considered unused if there are no supplier penalties, and can be moved to the new reservation for first instances without a reactivation fee. When rebooking 8 days or more after initial cancellation, normal fees apply, and TPP is considered used. The state specific free-look period indicated in the Plan Documents still applies.

Exclusive Nonstop Vacation Flights

45+ days from departure: $50 per person + applicable hotel/feature penalties
44-31 days from departure: $125 per person + applicable hotel/feature penalties
30-0 days from departure: 100% nonrefundable*

Scheduled Air Packages

4+ days from departure: $100 per person + applicable air/hotel/feature penalties
3-0 days from departure: 100% nonrefundable

Land-Only Bookings: All travel dates: Applicable hotel/feature penalties

Exclusive Nonstop Vacation Flights change fees to new travel date or destination:

45+ days from departure: Applicable hotel/feature penalties
44-31 days from departure: $125 per person + applicable hotel/feature penalties

30-0 days from departure: 100% nonrefundable*
Complete name change**: $25 per person + applicable hotel/feature penalties
Other changes: $50 per booking + applicable air/hotel penalties
Other changes apply to change in airfare type/flights times, duration, class of service, departure city, or change to lower-priced hotel.
*Nonrefundable- Funds cannot be used toward a new reservation if changing dates or destination.
**Spirit Airlines does not allow complete name changes 7 days or less from departure. 

Scheduled Air Packages and Land-only bookings: Applicable air/hotel/feature penalties

Scheduled Air and land-only change fees apply to new travel date, destination, flight/airfare type/flight times, duration, class of service, departure city, change to lower-priced hotel and complete name changes when allowed by hotel/airline.

Apple Vacations’ brand change fees do not apply for hotel only or scheduled air packages. Change fees apply for Exclusive Nonstop Vacation Flights (ENVF) and ENVF packages, and supplier penalties may apply. For changes to bookings with Travel Protection Plus (TPP) where no penalties were assessed, TPP is considered unused in the first instance and can be moved to a revised reservation without a reactivation fee. For changes to bookings with Travel Protection Plus (TPP) where penalties were assessed, the penalties are covered but the TPP reactivation fee applies if you wish to have this coverage on the revised booking.

Travel Documents

Your travel documents will be emailed to you once full payment is received. Please check them carefully to ensure that all the information is correct and passenger names exactly match your Proof of Citizenship. If you discover an error, please contact your travel advisor immediately or Apple Vacations at 1-800-517-2000.

Required Entry/ Re-entry Documentation

Proper documentation is YOUR responsibility. The following information is based on current requirements for U.S. citizens at time of publication. This information may change- see your travel advisor or contact your destination consulate for the most current requirements on your travel date.

Passengers returning to the U.S. by air from any international destination must have a valid passport, and may be denied boarding by the airline if the passport is damaged, mutilated, or has excessive wear. A “Passport Card” is not acceptable. If your name on your passport (or for non-U.S. citizens, “valid travel documents”) does not match your name on your travel documentation, you will not be allowed to travel. A passport valid for up to 6 months past the date of completed travel is required when traveling internationally. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. If you are not a U.S. citizen, contact your destination’s consulate or embassy to determine required entry documents.

Passports are NOT required for travel within the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands. However, travel to these U.S. destinations/ U.S. territories requires a valid state/government-issued picture I.D. or valid state-issued driver’s license. Beginning May 7, 2025, your valid state/government-issued picture I.D. or valid state-issued driver’s license must be compliant with the Real ID ACT in order to board domestic flights and access certain federal facilities. Visit dhs.gov/real-id for more information. If it is not compliant, visit tsa.gov/travel/security-screening/identification for alternate forms of acceptable ID. 

Any passenger who is denied boarding due to lack of proper documentation will have their vacation canceled. Failure to comply with the above requirements will result in you not being allowed to travel and no refund will be given.

Cancellation Reimbursement via Travel Credit and Cash Refunds

Cancellations WITH Travel Protection Plus (TPP): If you cancel your vacation, fees will be waived, and the amount due (less the cost of the TPP premium) will be in the form of travel credit if you selected the full travel credit option, or original form of payment if you selected the cash refund option.

Cancellations WITHOUT Travel Protection Plus (TPP): If you cancel your vacation, any amount due on air-inclusive vacations will be in the form of travel credit; any refund due for land-only bookings and contracted group bookings (after applicable penalties as shown below) will be in original form of payment. All applicable cancellation penalties are deducted from travel credit.

Refund allocations in original form of payment: Refund in original form of payment is posted to the original credit card charged. If multiple cards were charged, refunds are posted in proportionate amounts to the original charges. Refunds in original form of payment are generally processed within approximately 30 days of cancellation.

Reimbursement allocations in the form of travel credit: Travel credits are allocated equally among all adult (18+) passengers on the original reservation. If there were children under 18 years of age on the original reservation, their travel credit(s) are allocated equally among the adult (18+) passengers. Travel credits are generally processed one or two business days after cancellation.

Travel Credits

Standard change and cancellation policies apply to new bookings made with travel credit. Travel credits are valid for travel commencing within 395 days from original departure date, must be used for travel commencing by expiration date, are nontransferable and nonrefundable, have no cash value, and are issued in the names of the adult (18+ years of age) passengers on the original reservation. For more information on travel credits, visit https://www.applevacations.com/faq/policy.

Credit Card Transactions & Chargebacks

If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against Apple Vacations. In the event that payment has been made to Apple Vacations by credit card, you agree that you will not seek to charge back your payment to Apple Vacations. If Apple Vacations incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owed to Apple Vacations via money order or cash immediately.