Please review these Terms and Conditions carefully before submitting any payment. By paying your deposit or any portion of your trip, you are entering into a binding agreement with Platinum Getaways Travel Agency (“PGTAgency”) and agree to all terms below.

1. AGREEMENT TO TERMS

By booking a trip through Platinum Getaways Travel Agency (PGTAgency), you confirm that you have reviewed and accepted all relevant details of your trip, including: itinerary, pricing, payment schedule, inclusions/exclusions, vendor terms, cancellation policies, and disclaimers.

By submitting payment, you:

• Agree to abide by these terms and any updated terms communicated in writing.

• Waive the right to dispute or challenge these terms, including through chargeback or third-party complaint.

2. DEPOSITS & NON-REFUNDABLE PAYMENTS

• ALL INITIAL DEPOSITS ARE NON-REFUNDABLE AND NON-TRANSFERABLE regardless of reason, including personal cancellations, illness, travel restrictions, financial hardship, dissatisfaction, or vendor policies.

• Additional non-refundable fees (planning fees, service charges) will be clearly noted at time of booking and are also non-refundable under all circumstances.

3. TRAVEL INSURANCE & REFUND ELIGIBILITY

• PGTAgency STRONGLY RECOMMENDS PURCHASING TRAVEL INSURANCE.

• Bookings made WITHOUT TRAVEL INSURANCE MAY NOT BE REFUNDABLE UNDER ANY CIRCUMSTANCES.

• Refunds, credits, or reimbursements for uninsured travelers will be at the discretion of the vendor and NOT PGTAgency.

• Even when a vendor issues a partial refund or credit, deposits made to PGTAgency remain non-refundable.

• It is the traveler’s responsibility to understand the terms of their travel insurance policy.

4. CHANGES, POSTPONEMENTS & CANCELLATIONS BY PGTAGENCY OR SUPPLIERS

PGTAgency and its vendors reserve the right to make changes due to supplier adjustments, weather, transportation delays, low enrollment, pandemics, natural disasters, or other events beyond our control.

In the event of cancellation by PGTAgency or its suppliers:

• Only refundable portions of the trip will be returned.

• All non-refundable amounts, including deposits, will be retained.

• Refunds may take 4–6 weeks depending on vendor processing times.

If a trip is postponed, your booking and payments will be applied to the new date, and standard cancellation terms still apply.

5. CHANGES & FEES

• ANY CHANGES MADE AFTER INITIAL BOOKING WILL INCUR A $50 CHANGE FEE (SUBJECT TO CHANGE).

• NO CHANGES ARE PERMITTED WITHIN 30 DAYS OF DEPARTURE.

6. GROUP FLIGHTS

• When booking with the group flight option, airline confirmation codes will NOT be issued until ALL group participants have paid in full.

• If you wish to upgrade to business class or select custom seating, you are encouraged to book flights separately.

• IF YOU MISS YOUR FLIGHT, YOUR GROUP RATE WILL NO LONGER BE VALID, and rebooking will be subject to published fares and any applicable airline fees.

7. PRICING, PAYMENT PLANS & LATE PAYMENTS

• Prices are quoted in USD and may change until the required deposit is received.

• Late or missed payments may result in cancellation of your reservation without refund.

• A late fee may apply; reinstatement is subject to availability and supplier approval.

• If you are on a payment plan, you are still responsible for the full balance even if you choose not to travel.

8. PAYMENT AUTHORIZATION & DISPUTE WAIVER

By submitting payment, you authorize PGTAgency to charge your designated payment method for amounts related to your reservation. You agree that:

• You are the authorized user of the payment method.

• You will not dispute any charge that aligns with these terms and your invoice.

• Attempted chargebacks for non-refundable amounts will be contested and may result in collections or legal action.

Payments may appear under TJ/Fonte Thomas, TJMAXX, PGTAgency, or Platinum Getaways Travel Agency on your statement.

9. THIRD-PARTY SUPPLIERS & RESPONSIBILITY DISCLAIMER

• PGTAgency acts as a booking agent and coordinates travel services with independent third-party suppliers (resorts, cruise lines, airlines, transportation companies, etc.).

• These suppliers are solely responsible for their performance and services.

• PGTAgency is not liable for errors, cancellations, schedule changes, or dissatisfaction caused by suppliers.

10. DECLINING TRAVEL INSURANCE WAIVER

By placing a deposit on this trip without selecting travel insurance, you acknowledge and agree to these terms and accept full responsibility for any and all losses, including but not limited to:

• Trip cancellations or interruptions

• Medical emergencies

• Missed flights

• Lost baggage

• Supplier insolvency

• Natural disasters

A signed Travel Insurance Waiver may be required before your booking is processed.

11. CLIENT CONDUCT & BOOKING ACCURACY

• Travelers must provide accurate names, dates of birth, passport details, and required documentation. Errors may result in cancellation or name-change fees.

• Disruptive, abusive, or inappropriate behavior toward PGTAgency staff, suppliers, or fellow travelers may result in removal from the trip without refund.

12. FINAL ACKNOWLEDGMENT

By making any payment toward your trip, you confirm that you:

• Have read, understood, and agree to all terms in this document.

• Release PGTAgency from liability for events beyond our control, including vendor actions, natural disasters, and acts of God.

• Understand that these terms are binding and override any verbal or written communications unless confirmed in writing by PGTAgency.