Event Terms & Conditions
THIS AGREEMENT WILL BE FULLY REVIEWED AND ACCEPTED BY
CUSTOMER AT THE TIME OF PURCHASE. CUSTOMER, AND ALL OTHER GUESTS LISTED ON THE
ORDER, WILL ALSO BE REQUIRED TO PHYSICALLY OR DIGITALLY SIGN A COPY OF THIS
AGREEMENT PRIOR TO THEIR TRIP DEPARTURE. THE EVENT TERMS & CONDITIONS IS
SUBJECT TO CHANGE PRIOR TO THE EVENT DATE AND CUSTOMER WILL BE NOTIFIED IN
ADVANCE OF ANY SUCH CHANGES.
Relationship of Parties
This Agreement is between you ("You" or
"Guest" or "Customer"), on the one hand, and Sol Fest
Cancun October 2021, LLC ("Company" ) on the other hand, where the
Sol Fest Cancun October 2021 (“the Event”) is taking place on the advertised
dates (“Event Date”) and location ("Resort" or "Hotel")
that you have purchased. You expressly acknowledge and agree that:
You are purchasing a ticket/package for this Event with the
Company’s authorized seller, Music Getaways, LLC. Music Getaways, LLC is not
affiliated with the Resort, but rather serves as a third-party marketer and
seller of travel and ticketing for the Company in connection with the Event.
Music Getaways, LLC is not responsible, or liable to you,
for any loss, damage, injury, or any other claims or expenses arising from or
related to the Event. Your decision to make payment in connection with the
Event to book a room and/or purchase an Event ticket constitutes your
acknowledgment of and consent to all of the terms and conditions set forth
herein, including the limitations of liability respecting the Company and Music
Getaways, LLC. Any disputes and claims whatsoever related to or involving the
Company and/or Music Getaways, LLC shall be governed by California law. Your
signature of this agreement also constitutes your acknowledgement and agreement
that any action related to this agreement, the Company, and/or the Event, can
be brought and maintained only in the courts located in Los Angeles County,
The Artist Lineup is subject to change without notice. You
acknowledge that regardless of any change in lineup, the terms of this
agreement remain in full effect and you will not be entitled to any refunds if
you wish to cancel your reservation.
Payment in Full
If you chose the pay in full option, you have the following
2 options to complete the sale.
Pay the full balance at the time of booking with a credit
Pay a minimum deposit at the time of booking and the
remaining balance within 30 days from the initial booking date. If after 30
days the account is not paid in full, it will automatically be converted to a
payment plan, with the appropriate fee applied, and the credit card used for
the initial deposit will be charged the first month installment of the new
payment plan on, or about the 31st calendar day after the initial booking.
If you chose the payment plan option, you are agreeing that
your deposit and all monthly payments are subject to all terms and conditions
set forth herein and in the Purchase Agreement, including the payment plan
Payment plan terms:
Deposit: a minimum deposit per package is required at the
time of booking.
Monthly payments: the remaining balance will be divided
equally over the remaining months with the first installment due no later than
30 calendar days from the initial deposit and the final payment due no later
than 30 calendar days before the event.
Financing Fees: Payment plan financing fees are set at the
time of booking.
There is a 25 calendar day grace period from the date of
your order, to pay your account in full and avoid the payment plan fees.
Late Fees: There is a 5 calendar day grace period for late
payments. After 5 calendar days the account will be assessed a $50.00 late
Defaulted Plan: A payment plan is considered in default if
payments are more than 30 calendar days late. Once in default, reservations are
placed on hold, reserved seats and room type are no longer held, and the
reservation will require a $175.00 reinstatement fee plus all payments paid up
to date to remove the default status.
If a payment plan is in default and the seats and room are
released, they may be re-sold to another customer and you will have to purchase
new seats and room based on availability at the time of reinstatement.
Cancellation for non-payment: If after 30 calendar days the
default status has not been remedied, Company has the right to cancel the
reservation and customer forfeits all monies previously paid to the Company.
Rates include accommodations at the Resort for the Event
nights, all concerts taking place at the resort during the Event, all meals and
drinks as included in the all-inclusive package at the Resort, roundtrip
airport transfers to and from the Event hotel (on select packages), and
gratuities. Rates do not include flights, certain activities and excursions,
and certain Resort offerings, which are not part of the all-inclusive package
for the Event. Rates do not include unlimited mini-bar stocking or room service
in some cases.
Per-person Service Fees will be applied and added to the
order at the time of booking and subject to every guest attending the Event.
Service fees are separate from Payment Plan Fees, late fees, or reinstatement
Coupons and Referrals
If you are given a code to refer new other customers, and
your code is used by them at the time of their booking, you will have a choice
to either receive Points credited to your Loyalty Membership account, or Store
Credit. Points and Store Credits vary by Festival. Points will vary and are
only redeemable if you are an approved Loyalty Member. Store Credit usable
towards package purchases and upgrades. In the event that the customer using
your code cancels their reservation, the referral account credit or Loyalty
points will be withdrawn from your order and/or account.
Changes to Reservations
Seats are selected by you at the time of booking. In cases
where your selection causes the creation of an empty single seat, the Company
has the right to relocate your seats. Company will be allowed to move seats
within a seating section no more than one row forward or backward, or, 2 seats
to the left or right.
Complimentary name changes will be accepted until 30
calendar days prior to the event for all but the lead guest. All name additions
and changes starting within 30 calendar days prior to the event will be subject
to the name change fee of $75.00 per person. The LAST DAY to submit name
changes is 7 calendar days prior to the Event start date.
Upgrades or Downgrades
Upgrading your room or seating category is permitted at any
time prior to the Event while supplies last.
Downgrading your room and seating category without penalties
is only permitted up to 4 months prior to the Event. A downgrade is defined as
a room or seat of a less expensive per person category, or from higher
occupancy room to a lower occupancy room (triple to double for example), even
where such room is of a more expensive per person category. Less than 4 months
from the Event, if you choose to downgrade, you will be charged the following
fees if the downgraded accommodations are available:
90 to 120 calendar days prior to the Event you will forfeit
25% of the difference in price to downgrade.
60 to 90 calendar days prior to the Event you will forfeit
50% of the difference in price to downgrade.
45 to 60 calendar days prior to the Event you will forfeit
75% of the difference in price to downgrade.
Less than 45 calendar days prior to the Event you may not
If a downgrade results in a negative balance, or “credit”,
on the order, the “credit” will not be refunded. The “credit” will remain on
the customer’s account to be used towards future purchases, subject to
applicable time limitations.
The Company offers the ability to transfer funds to another
Event (subject to per person transfer fees change without notice) with the
following timeline and regulations:
More than 120 days prior to Event you may transfer 100% of
all monies paid to another Event.
90 to 120 days prior to Event you may transfer 75% of all
monies paid to another Event. The remaining 25% will be forfeited.
60 to 90 days prior to Event you may transfer 50% of all
monies paid to another Event. The remaining 50% will be forfeited.
45 to 60 days prior to Event you may transfer 25% of all
monies paid to another Event. The remaining 75% will be forfeited.
Less than 45 days prior to Event no transfers are accepted
and 100% of all monies paid are forfeited should you choose to cancel.
Customer's existing order has to be current (not delinquent
in payments) before "Transferring" to another Music Getaways event.
Transfers must result in a similar price, or higher, than
the original purchase. No refunds or credits will be issued on transfers that
result in a lower package price. The only exception is when the event being
transferred to is sold out in all similar and higher categories than the
The Company offers the ability to transfer funds to another
Event (subject to per person transfer fees change without notice.) with the
following timeline and regulations: Special offers, discount and promotional
packages are excluded from the "Transfer" policy. These packages are
ALL GUESTS ARE REQUIRED TO HAVE A VALID PASSPORT - NO
EXCEPTIONS. You will be traveling outside of the country for this event and it
is MANDATORY that you have a valid passport (unless you live in the country
where the Event is taking place).
The U.S. State Department has enacted the "Western
Hemisphere Travel Initiative." U.S. and Canadian citizens will be required
to carry a valid Passport for travel. For complete details, read this Article
on the US Department of State's web page. Also note that the U.S. State
Department may change their policies from time to time and the Company cannot
be liable for such changes or how those changes may impact your ability to
attend the Event.
You are responsible for obtaining all travel documents as
well as complying with Customs and Immigration or any other governmental
requirements. You will be required to comply with any and all security measures
imposed by governments or other authorities, which are subject to change. Your
failure to possess the required travel documents may prevent you from being
able to travel. In such event, no refunds shall be provided to you.
Late Check Out Fees
Each property maintains its own specific check-in and
check-out times from rooms. In the event you remain in your guestroom past the
check-out time, the Company has the right in its discretion to charge you late
check out fee(s) of $300.00, according to the actual time of check out or
departure from the room(s), whichever time is later. If you remain in your room
past 3pm on the date of check-out, the Company has the right to charge you for
an extra night at the rate posted by the Company.
Health Considerations/Pregnancy Policy
Persons who have a physical or mental disability or a
medical condition must report them to the Company IN WRITING VIA EMAIL AT THE
TIME THE RESERVATION IS MADE or at the time the medical condition is
discovered, whichever comes first. Failure to provide such information to the
Company could lead to cancellation of your reservation subject to payment of
cancellation penalty if sufficient time is NOT provided to make adequate
determination of medical conditions or requirements. The Company reserves the
right to revoke or refuse passage to anyone who may require treatment, care, or
attention beyond that which the Resort can or agrees to accommodate or provide.
Guests who require special dietary needs or who have other special needs must
notify the Event in writing via email at the time of booking or at least 60
calendar days prior to the Event start date.
The Event does not allow any kind of pets, or therapy or
emotional support animals. To be classified as a service animal, the guest must
advise Company in writing via email within 15 calendar days of booking. The
guest will be required to provide any and all documentation requested by the
Event, the Resort, U.S. Customs and Immigration, and any local or other
applicable customs and immigration authorities. In addition, the guest will be
required to sign a waiver and may also be subject to certain limitations in
regards to accessing areas of the resort and concert viewing areas.
Guests must be 18 years or older to be admitted to the
Event, unless accompanied by an adult.
Refusal of Entry/Termination of Trip or Event
Music Getaways, LLC and the Company provide only third-party
sales and marketing services for the purpose of booking travel arrangements at
the Resort for the Event. The Company and Music Getaways LLC shall not be
liable or responsible for any injury, property damage, loss, delay,
inconvenience, or other fees, costs, or expenses caused in whole or in part by
the negligence, acts, errors, or omissions, on the part of any third party, or
any supplier of services of goods or of agents selected by you or your travel
agent. This includes, but is not limited to any Customer's stay at the Resort
or property in connection with the Event, any pre and post nights added to
reservations for the Event, and related travel.
The Company may, in its sole and exclusive discretion,
require any person to withdraw from the Event if it is deemed that your or such
person's actions or conduct is offensive, disorderly and/or a nuisance, and in
such event the Company shall have no liability to you or such other person as a
consequence of the early or other termination of your trip and/or event, or be
required to pay you any refund.
Video or audio recording, filming, or photographs may occur
at the Event which may be owned, licensed, assigned, or distributed nationwide
and worldwide by the Resort, the Company, their affiliates or assignees. By
acknowledging these Terms & Conditions at the time of booking a reservation
for the Event, you acknowledge, and agree that the Company, the Resort, and
their affiliates and assignees, are granted and authorized to use your likeness
and/or appearance on any film, video, or other media or video format now known
or hereinafter developed, in any manner whatsoever. Other than in connection
with the Event, the Company, and/or the Resort, no such picture or footage including
your image shall be used in a manner that directly implies your sponsorship or
support of any product, service, company, or political cause. You will not
receive any compensation for any such use, and waive any right to bring any
action in law or equity against the Company, the Resort, their affiliates or
assignees arising from the use of your image or likeness.
Photography and Video Policy
Video recording is strictly prohibited at the Event. No
professional photography equipment may be used unless approved in advance and
in writing by the Company. Small handheld cameras without interchangeable
lenses are acceptable for personal use only. DSLR's (Digital Single Lens Reflex
Cameras) are not allowed for guest use at the event. Commercial use of
photography and video is strictly prohibited.
Zero Tolerance Policy
In accordance with local, state, federal and international
laws, the Company maintains a strict zero tolerance policy regarding the
illegal use, possession, purchase, or distribution of controlled substances.
Any violation of this policy will result in immediate ejection from the Event
as well as the individuals being turned over to the local law enforcement
officials for appropriate legal action. In such cases neither Music Getaways
LLC nor the Company shall be liable for any refund or other compensation or
damages, and reserve the right to refuse entry at any future Events.
NO VENDING OF ANY KIND IS ALLOWED at the Event. This means,
DO NOT make t-shirts, hats, posters, jewelry, or anything else to sell at the
Event. Any and all unauthorized merchandise will be confiscated. This policy
will be strictly enforced.
Excursions are offered for your enjoyment at a moderate
extra cost. Each excursion is operated by local tourist service companies. The
excursions are not under the control of the Company. Excursions include, for
example: hotel stays off resort property, car rentals, water sports,
sightseeing excursions, dive programs, restaurants, transportation by air,
rail, bus, or other means, and any other service provided by a third party tour
operator or destination management company. Neither the Company nor Music
Getaways LLC shall be liable for the services and facilities provided by
independent or third party contractors, or any loss, damage, injury, death,
illness, costs or expenses arising from or related thereto (including but not
limited to any delays or cancellations).
Certain packages include ground transportation in the price
which is provided by a third-party vendor. The Company will assign a vendor
approximately 90 days prior to the Event and notify you via email at that time.
You are responsible to provide your flight and traveler information to the
authorized vendor no later than 15 calendar days prior to the Event. The ground
transportation company is an independent contractor and neither Music Getaways
LLC, nor the Company shall be liable for any loss, damage, injury, or related
loss or expense, arising from services and/or facilities provided by
Responsibility and Limitation of Liability
Resort information and descriptions seen on the Event
website and on other third-party websites (including, without limitation,
photographs, videos, editorials, amenities, and property descriptions) are
provided by the Resort, suppliers, and service providers. This information is
provided to serve as a general guideline and while we direct you to such
information as a reference, neither Music Getaways LLC, nor the Company
guarantee the accuracy of such information.
Resort and/or other third-parties may require you to present
a credit card or cash deposit upon check-in to cover incidentals and additional
expenses incurred during your stay. Such deposit is unrelated to any payment
received by Company in connection with the Event or related transaction.
You acknowledge that third parties offering certain services
and/or activities may require you to sign their own liability waivers prior to
participating in the service and/or activity they offer. You understand that
any violation of any such third party’s rules and restrictions may result in
cancellation of your reservation(s) for the Event, in your being denied access
to the Event, in your forfeiting any monies paid for such reservation(s),
and/or in the Company debiting your account for any costs incurred as a result
of such violation. Neither Music Getaways LLC nor the Company liable for the
acts, errors, omissions, representations, warranties, breaches, or negligence
of any such third parties or for any personal injuries, death, property damage
or other damages or expenses related therein.
It is understood and acknowledged that the Company is an
outside, independent entity and does not own, retain, or have any control over
the Resort or property or properties where the Event take place, and that the
Company is unaffiliated with and has no control over third-party contractors or
service providers. By participating in and attending the Event, you voluntarily
assume all risks of loss, damage, or injury while at the Event and at any
resort, hotel, or related properties. You acknowledge and agree that neither
Music Getaways LLC nor the Company are liable, and that no claim shall be
asserted against Music Getaways LLC or the Company. for or arising from any
liability, injury, loss or damage to property, injury, or death, including any
attorney's fees, that may be sustained by you at or in connection with the
Event. This release shall be binding upon you, and your heirs, next of kin,
executors and personal representatives.
A reservation/ticket to the Event is a revocable license.
Company shall have no liability for overbooking done by the hotel.
The Company reserves the right, without refund of any
portion of the price paid or other compensation to you, to refuse admission or
to eject any person from the Event, and/or withdraw or refuse to begin services
or provide goods to any person, who fails to comply with Company’s zero
tolerance policy or is otherwise disorderly or conducting themselves in a way
that is in violation of the rules of an applicable third party (resort, hotel,
DMC, tour operator, supplier, excursions company, ground transportation
provider, etc.) and/or applicable local, state or federal law or ordinance, in
whole or in part, or whose conduct is deemed by Company or the applicable third
party as illegal, disorderly, vulgar, abusive, threatening, aggressive, or out
of compliance with this policy or the applicable third party’s terms,
conditions, rules or policies, in whole or in part, or whose conduct is deemed
by Company or the applicable third party as illegal, disorderly, vulgar,
abusive, threatening, aggressive, or out of compliance with the applicable
third party’s terms, conditions, rules or policies.
Your Representations and Warranties
Without limiting anything set forth in this agreement, you
hereby represent and warrant that (a) you will not violate any applicable laws,
ordinances and/or regulations at or in connection with the Event and/or
activities corresponding to your transactions with Company and/or via the
ticketing website; (b) you are of sufficient legal age and authority to enter
into any transaction with Company and/or via the ticketing Website, to attend
the Event, and to create legal binding obligations for any liability you may
incur as a result of entering into this agreement; (c) you are an authorized
user of the credit or debit card used to enter into any transaction with
Company and/or via the ticketing website; (d) you shall at all times be in
compliance with any and all terms, conditions, policies and rules set forth by
Company and/or any applicable third party; (e) you have obtained any and all
passports, visas, health information and/or other permission necessary in
connection with your transaction with Company and/or via the ticketing website;
and (f) you have been provided the opportunity to seek independent legal
counsel in connection with this agreement, and that by accepting it (signing)
you represent and warrant that you understand all of the foregoing terms and
agree to them.
Governing Law/Jurisdiction/Attorneys' Fees and Costs
This agreement is governed by the laws of the State of
California. Any action or proceeding, involving the parties and arising out of
this agreement shall be brought and maintained only in the state or federal
courts located in Los Angeles County, California. The prevailing party in any
such action or proceeding shall be entitled to the recovery of reasonable
attorney’s fees and costs incurred in connection therewith.
If any term of this agreement is to any extent illegal,
otherwise invalid, or incapable of being enforced, such term shall be excluded
to the extent of such invalidity or unenforceability. All other terms shall
remain in full force and effect and, to the extent permitted and possible, the
invalid or unenforceable term shall be deemed replaced by a term that is valid
and enforceable and that comes closest to expressing the intention of such
invalid or unenforceable term. If application of this severability provision
should materially and adversely affect the economic substance of the
transactions contemplated hereby, the party adversely impacted shall be
entitled to compensation for such adverse impact, provided the reason for the
invalidity or unenforceability of a term is not due to serious misconduct by
the party seeking such compensation.
This Agreement may be executed in separate counterparts,
each of which shall be considered an original but all of which shall constitute
one agreement. Original signatures shall not be necessary; but, rather, you may
deliver to Company a signed copy of the agreement via facsimile machine or
electronically, which shall have the same binding effect as if original signed
agreement had been delivered.
Congratulations! You have completed reading the Event terms
and conditions! Thank you for taking the time to do so!
We value your patronage and want nothing more than to give
you the most incredible music vacation experience - one that is filled with joy
and excitement - to last a lifetime!
Click to sign