Catherine Shelfer

CS Luxury Travel

New Trip Request

 

CS Luxury Travel — Terms & Conditions

Thank you for choosing CS Luxury Travel to assist with your upcoming trip. My goal is to create a seamless, customized travel experience from start to finish. Before we begin planning, please review the following terms outlining what you can expect from me — and what I’ll need from you — to make your trip exceptional.

1. Scope of Services

CS Luxury Travel provides professional travel planning, consultation, and booking services for hotels, villas, cruises, tours, transfers, and related travel experiences. All arrangements are made through vetted, reputable suppliers and partners. My role is to design, coordinate, and manage your travel plans to ensure a personalized, luxury experience from inquiry through return.

2. Planning Fee

A non-refundable professional planning fee is required to begin any itinerary design, quote, or consultation. This fee covers my time, expertise, and access to exclusive partner amenities. It is not applied toward travel costs and is due prior to any research or proposals being delivered.

3. Payments & Bookings

All trip payments, including deposits and final balances, are processed directly through the supplier or wholesaler handling your reservation. Each supplier has its own payment schedule, cancellation policy, and change terms, which will be clearly communicated before booking. CS Luxury Travel is not responsible for supplier errors, rate changes, or operational decisions beyond our control.

4. Travel Insurance

Travel insurance is strongly recommended to protect your investment against unexpected events such as illness, flight cancellations, or weather disruptions. I will gladly provide policy options upon request, but the decision to purchase coverage remains the traveler’s responsibility.

5. Client Responsibilities

To ensure accurate reservations, clients agree to provide complete and correct information, including legal names as shown on passports, dates of birth, travel preferences, and any special needs or requests. Clients are responsible for reviewing itineraries for accuracy prior to final payment.

6. Changes & Cancellations

Any modifications after booking may incur fees imposed by the supplier and/or a CS Luxury Travel change fee depending on the extent of the revisions. Cancellations are subject to supplier terms, and all planning fees remain non-refundable.

7. My Commitment to You

You can expect:

  • Honest and transparent communication at every step

  • Personalized recommendations tailored to your interests and budget

  • Access to exclusive hotel amenities and VIP perks through my preferred-partner network

  • Meticulous attention to detail and ongoing support before, during, and after travel

 

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