THIS IS A LEGALLY BINDING WORKING, RELEASE, WAIVER OF LIABILITY, AND ASSUMPTION OF RISK AGREEMENT (the “Agreement”). Please read it carefully before signing/accepting/acknowledging.

 

 

I understand that Love + Leisure Boutique Travel Agency, is not the source or supplier of the travel services, airline travel, or any third party operated excursion or activity that I have requested, and acts solely as an agent for the actual suppliers of such services. I have been advised that the suppliers whose names appear in the information supplied to me are those who are actually responsible for providing the services I have purchased. I consent to and request the use of those suppliers and agree not to hold Love + Leisure Boutique Travel Agency responsible should any of these suppliers: 1) fail to provide the travel services I have purchased; 2) fail to comply with any applicable law; or 3) engage in any negligent act or omission that causes me any sort of injury, damage, delay or inconvenience. Love and Leisure Boutique Travel Agency can accept no responsibility for losses or additional expenses due to delay or changes in air, sea or other services, sickness, weather, strike, war, quarantine or other causes.

 

I agree that neither Love and Leisure Boutique Travel Agency nor its parent, affiliates, subsidiaries or representatives will be or become liable or responsible in any way for any loss, costs, expense, injury, accident or damage to person or property resulting directly or indirectly from (i) the acts or omissions of the suppliers, including, but not limited to, delays or cancellation of services, cessation of operations, breakdown in machinery or equipment, technology problems, or changes in fares, itineraries or schedules, and/or (ii) acts of God, fire, acts of government or other authorities, wars, acts of terrorism, piracy, civil unrest, strikes, riots, thefts, pilferage, pandemics, epidemics, quarantines, other diseases, climatic aberrations, dangers incident to activities or from any other cause beyond Love + Leisure Boutique Travel Agency control. (iii) Chargebacks from guests in the group; the group leader will be responsible.

 

I affirm that I am voluntarily participating in the travel services that Love + Leisure Boutique Travel Agency has reserved. In addition, Love + Leisure Boutique Travel Agency is not responsible for special, indirect or consequential damages. I hereby agree to indemnify and hold Love + Leisure Boutique Travel Agency harmless from and against any and all claims, liabilities, and costs of any kind (including the costs of reasonable attorney’s fees and disbursements in defending such claims) to which they may be subject by reason of its negligence, the breach of this contract, or any other of its action. I understand that all reservation fares typically involve restrictions (including, but not limited to, restrictions related to cancellation) and that changing any aspect of my travel arrangements may result in the payment of additional money. I understand that Love + Leisure Boutique Travel Agency only accepts credit cards. By using a credit card, this may offer me the opportunity to dispute the charges should a vendor cease to operate.

 

I understand that the Transportation Security Administration (TSA) requires me to carry a government-issued identification card in order to board a flight. I have been advised that the name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on my airline ticket and in my booking records. I acknowledge that my failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing me to miss my flight. I understand that if traveling internationally, I must have a valid passport and depending upon my destination and nationality, I may need to obtain one or more visas. I take full responsibility and must determine the proper entry requirements when traveling internationally. This includes passports, visas, vaccinations, legal authorization, and any documents that may be required such as a minor traveling without parents. All passengers are required to have a valid passport to travel. Passports should be valid for at least six months after the return date. Traveler assumes complete and full responsibility for, and hereby releases Travel Agency from any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. It is the passenger’s responsibility to have proper passports or government-issued IDs where permitted. It is the traveler’s responsibility to be informed of any state department warnings where they are traveling. I also need to be aware of any health risks and take the appropriate precautions.

 

Love + Leisure Boutique Travel Agency has no special knowledge regarding the financial condition of travel service providers selected for your tour, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning possible dangers at destinations, Love + Leisure Boutique Travel Agency recommends contacting the Travel Warnings Section of the U.S. State Department at 1-888-407-4747 or www.travel.state.gov. For medical information, Love and Leisure Boutique Travel Agency recommends contacting the Centers for Disease Control at 1-800-232-4636 or www.cdc.gov/travel.It is the traveler’s responsibility to protect their purchases and Travel Insurance is strongly recommended.

 

Travelers are advised to obtain appropriate travel insurance coverage against these risks. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. The traveler is hereby warned of the above risks as well as possible travel industry bankruptcies and medical and climatic disruptions, and the possibility traveler may be unable to travel as scheduled because of personal emergency. Travel cancellation/interruption insurance is available and highly recommended.

I will review my documents when I receive them and notify the travel agency of any discrepancies.  It is the traveler's responsibility to have appropriate documents for identification. It is the traveler's responsibility to read online or in the brochure from cruise lines, hotels, resorts, suppliers or tour companies and be aware of any cancellation penalties. All monies paid for travel is subject to the refund/cancellation policy outlined below. Refunds, if due from airlines, tour companies, suppliers, resorts, cruise lines and hotels will be made to our customers only after the monies have been received from these sources by us. This process may take a minimum of 5-7 business days and possibly longer. Rates are subject to change and availability until a deposit is paid. Cancellation may incur a full payment penalty. Deposit may be non-refundable. Checks are not accepted.

 

Many airlines charge fees for checked luggage, check with your airline for additional charges. Travel documents will be issued by Classic Vacations, Funjet Vacations, Apple Vacations, Blue Sky Tours, GoGo, Vacation Express, Delta Vacations, BedsOnline, Travel Impressions, or etc. Travel Agency may book through a host agency. Travel Agency, therefore, shall not be responsible for breach of contract, failure to comply with any laws such as the Americans with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, damage, delay, inconvenience or injury to travelers or travelers' companions or group members.

 

Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary, Travel Agency does not guarantee any of such supplier's rates, bookings, reservations, connections, scheduling, special requests, or handling of baggage or other personal effects. Travelers have done due diligence, are aware of the quality of the hotel accommodations chosen, and agree that Love + Leisure Boutique Travel Agency  will not be responsible if you are not satisfied. I understand that Love + Leisure Boutique Travel Agency  and their Agents may not be able to return my calls, schedule consults, or return emails until the evening after 5pm on weekdays. I agree that any action or proceeding brought by me against Love + Leisure Boutique Travel Agency  or their Travel Agents shall be brought solely in the courts of the city and state in which the travel agent resides. In the event any action or proceeding is initiated by me in a court outside of where the travel agent lives, I agree to pay Love + Leisure Boutique Travel Agency  costs and reasonable attorney fees associated with defending such action or proceeding.

 

 

 

Booking Specific Terms:

Hotel Name:   Secrets Moxche Playa del Carmen – Tier 3

FLOW:             November 19 - November 24, 2026

   

Rooms are not blocked and are subject to availability until contract is countersigned, deposit has been paid and inventory is reconfirmed by the hotelier.

 

RATES:
Additional Room Categories and Rates, subject to availability upon request:

 

Room Category	Gross Price Per Person, Per Night
	SGL	DBL	TPL
Junior Suite Tropical View 2 Beds	$721.00	$401.00	$401.00
Junior Suite Tropical View King	$735.00	$408.00
Preferred Club Junior Suite Ocean View	$963.00	$482.00
Preferred Club Junior Suite Swim Out Tropical View	$1,038.00	$519.00
Preferred Club Paramount Suites Ocean View	$1,538.00	$769.00

ROOM RATES

• Room rates are quoted in US dollars, per person, per night, All inclusive (based on double occupancy). Rates are for Accommodation only, unless otherwise stated below.
• Additional charges may apply for extra guests.
• All reservations must be made directly with CV.
• Room assignment will be subject to hotel availability. Specific bedding types are not guaranteed, unless otherwise specified in the room block. If additional suites or other specific room types are needed, a written request and written confirmation will be required to amend this contract.
• Group rates are valid with the minimum requirements of ten (10) rooms for a minimum of three (3) nights, or the minimum requirement of the applicable promotion at time of signing.  If Group should drop below the minimum, the best available rate at the time of cancellation will apply to existing reservations.
• Any request for early arrival and extended departures will be subject to availability.
• Any additional rooms requested over the above stated allotment will be subject to availability and rate at time of request.
• Above rates include current Hotel & Government taxes and are subject to change without notice.
• Individual reservations will not be credited towards contracted room block or towards the calculation of concessions.
• Group contracted rates only apply to room nights confirmed pre-travel. All in-travel modifications are subject to Best Available Rate and paid directly to the hotel.
• Any deviations to the room block including exchanging rooms categories will be subject to availability and possible rate changes at the time of the request.
• Junior Suite and Junior Suite Tropical View are the only room categories for groups that allow triple occupancy, type of bed is subject to availability
• Secrets Moxché Playa del Carmen admits Adults only (minimum age 18 years). NO EXCEPTIONS. 

Group Policy Contract Policies & Procedures:

• A maximum of 30% of the group’s total reservations are permitted to be single occupancy. If single occupancy rooms surpass 30%, those rooms will be considered based on double occupancy
• Group amenities will be granted per the signed group contract in place
• Occupancy changes may be made up to 70 days prior with no penalty
• Name changes will be accepted inside of 70 days prior to arrival, depending upon group size; no changes of any type are allowed 14 days or less prior to arrival
• Any groups requiring event services of any kind may be directed to the hotel’s Group Sales Manager and are subject to a surcharge
• Full penalty will apply to any cancelled room nights above the allowable reductions outlined by group size for any groups that check-in during a holiday period. 
• Concessions may not be available if any of the group’s travel dates cross over December 21 – January 4 of any year. This restriction is at the discretion of the hotel and may vary. 
• For wedding groups only, a maximum of 30% of the room block will be allowed for 7 nights. The remaining 70% will only be confirmed for a maximum of 5 nights. For example: If a wedding group needs 50 rooms, 15 will be allowed for 7 nights, and 35 will be allowed for up to 5 nights. Anything needed outside of this will have to be requested at the time of booking the individual reservations.

STATUS REVIEW AND PAYMENT REQUIREMENTS

 

DUE DATE	REPORT VIEW	$ DUE
Aug 19, 2025	First	$3,500.00
Jul 12, 2026	Second	Additional 20% of total room block
Aug 11, 2026	Third	Further 20% of total room block
Sep 10, 2026	Final Review	Balance

Status Review and Payment Requirements are based on the current ROOM BLOCK/ARRIVAL DATE.  Any revisions to the ROOM BLOCK/ARRIVAL DATE will result in an adjustment of the payment amounts and payment due dates above.

*All payments are due to CV, in U.S. Funds by wire transfer, Agency or Cashier Check and Credit Cards. Coupons, Exchange Vouchers or other alternate methods of payment, and requests for Direct Billing, cannot be honored. Travel Agent agrees that CV reserves the right to assess the authorized agent and the signor, any legal fees, in addition to any unpaid delinquent account that may be incurred in the process of collection of non-payment. The final payment is an estimated price, not based on extra room nights or deviations of itinerary. Initial payment must be posted online in My Groups. We do not accept payment by email, telephone, or fax for proprietary reasons. Subsequent payments may be posted online in My Groups on our Classic Assist website or given to the Group Coordinator assigned to your group.

Group Terms & Conditions

Contractual Agreement
Group Tour Contract rates and room blocks are not considered to be definite until a signed copy of the group tour contract, terms & conditions and addendums have been received by CV.

Status Review & Payments
Full Prepayment is required for all Group Tour movements as per Group Tour Contract.  If Status Reviews and / or Payments are not received as contracted, the Hotel(s) and or CV reserves the right to render the Group Contract Null & Void, and shall release all room blocks.

Rooming List
Rooming Lists, including Full Names of all persons traveling with Group Tour, Arrival and Departure Flight information and all other information pertinent to the appropriate servicing of the group, must be submitted as contracted seventy (70) days prior to group's arrival.  All rooms without names assigned will be released to Hotel's inventory upon notification, and the Group shall be charged for the rooms if the total of such rooms exceeds the Attrition Level as defined below.  Rooming list revisions must clearly note which names have been revised or deleted.  Special requests and Group VIPs must be included in the Rooming List.  Those occupying Complimentary Rooms and Upgraded Rooms must be noted.

Incidentals
Individual guest accounts are payable at check-out by cash or credit card.  In order to be able to access the ancillary services of the Hotel, each guest will be required to present a valid credit card upon check-in, on which an amount of sufficient pre-authorization can be obtained to cover the anticipated use of Hotel’s ancillary services.  All accounts must be settled prior to departure.

Private Group Functions
Classic Vacations does not participate in the planning, reservations or execution of any private functions or F & B requirements.  Any additional events, parties, set ups, etc. must be requested to and confirmed by the resort contact.  Additional costs and fees will be determined based upon size and requirements of the group, and payable to the hotel directly by separate contract.  A hotel on-site event coordinator will be assigned to the group once  group is contracted and under deposit.

PAYMENT SCHEDULE  AND CANCELLATION POLICY 

 

 

DATE	TIME FRAME	DESCRIPTION
	From booking to arrival	$200 non-refundable / non-transferrable deposit
Jul 12, 2026	130 – 101 days prior to arrival	a penalty of 20% will apply to your reservation.
Aug 11, 2026	100– 71 days prior to arrival	a penalty of 40% will apply to your reservation.
Sep 10, 2026	70 – 56 days prior to arrival	a penalty of 100% will apply to your reservation.
Sep 25, 2026	55 days or less prior to arrival	Any cancellation or No-shows will result in 100% penalty.

Force Majeure  

• If any Party is rendered unable, in whole or in part, by force majeure to carry out its obligations under this Agreement, other than obligations to make money payments, that Party shall give the other Party prompt notice of the force majeure with reasonable full particulars concerning it, and thereupon, the obligations of the Party giving notice, so far as they are affected by the force majeure, shall be suspended during, but no longer than, the continuance of the force majeure. The affected Party shall use all possible diligence to remove the force majeure as quickly as possible.  

• The requirements that any force majeure shall be remedied with all reasonable dispatch shall not require the settlement of strikes, lockouts, or other labor difficulty by the Party involved contrary to its wishes and how such matters are handled shall be entirely within the discretion of the Party involved.  

• The term “Force Majeure” as here employed shall mean an act of God but not limited to, strike, lockout, or other industrial disturbance, act of public enemy, war, blockade, public riot, lighting, fire, public health emergencies, extreme weather conditions such as hurricanes, tornadoes, storm, flood, explosion, failure to timely receive necessary government approvals, governmental restraint, and any other cause, whether of the kind specifically enumerated above or otherwise, which is not reasonably within the control of the Party claiming suspension, that makes it impossible or illegal for any party to comply with its obligations hereunder.

 

Riviera Maya & Cancun area Eco Tax     (SUBJECT TO CHANGE WITHOUT NOTICE)

The government of the Municipality of Benito Juarez Quintana Roo has added an Environmental Tax, which is the payment for the environmental sanitation right, applicable to all visitors per room per night. Tax of 33.00 Mexican pesos – 79.19 Mexican pesos, (approx. $1.92 USD - $4.41 USD) per room, per night determined by each individual property. This tax will have to be paid directly at the Destination. The tax will take effect on February 1, 2025.

 

Departure Tax for Quintana ROO Cancun and Cozumel airports

We would like to inform you that as of April 1, 2021, the state of Quintana Roo will be requiring all foreign tourists to pay a tax of $244 Mexican pesos (around $11 USD). 
The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. Visitors will have the option to accesshttp://visitax.gob.mx/, where they will complete a brief questionnaire and make the payment. 
The VISITAX form will request the following information: 

• Number of people traveling
• Name, age, and passport number of each individual
• Departure date

 

Every tourist departing the state of Quintana Roo must show their proof of payment at the airport prior to boarding. 
Thank you for your continued loyalty and support.

 

Airport Transfers

 

• Group transfer, meaning guests arriving or departing on the same flight or close to the same
  time, that can be mixed from the different existing terminals, may be placed in the vehicle
  together, with one hotel stop.
•  Personalized, bi-lingual greeting, assistance and baggage handling at airport for arrival.
• Cold bottle of water
•  Baggage allowed: 1 regular size plus one carry on per person.
• Maximum waiting time: 35 minutes

• No amenities
• An average of three pick-ups or drop-offs to or from selected hotels.
• Baggage allowed: 1 regular size plus one carry on per person.
• Maximum waiting time: 1 hour

• Accommodates up to 6 passengers.
• Non-stop service from airport to hotel.
• Guests must arrive and depart on the same flight.
• Vehicle capacities may vary.

**Transfer pricing subject to change until booked and paid**

 

Notice:

This Agreement contains all of the understandings between both parties. Any changes, additions, stipulations or deletions, including corrective lining out, will not be considered agreed to or binding on the other unless such modifications have been initialed or otherwise approved in writing by the parties. If a facsimile or electronic mail transmittal is used by either party, then the faxed or emailed copy shall serve as the original.

GENERAL TERMS AND CONDITIONS. The definitions, terms and conditions set forth in Exhibit A ("General Terms"), attached hereto are hereby incorporated into this Agreement.

By signing below, you have read and understand your liability of this group contract.

Notwithstanding anything contained in your Cardholder Agreement with the provider that is to the contrary, written notice of rejection or cancellation of these arrangements must be received in writing within the time limits stated in the Terms & Conditions. If not received, no charge-backs or cancellation will then be accepted. Your signature on this charge confirmation form is an acknowledgment that you have received and read the Terms & Conditions and that you understand the Cancellation Policy, which details the supplier and company's policies on payments, cancellations, and refunds for the travel arrangements you have made. You should review this document thoroughly before finalizing any travel arrangements.  I am aware of all cancellation policies and agree not to dispute or attempt to chargeback any of the above signed for and acknowledged charges. Your card will not be charged when you submit this booking form. It will take 5-7 business days to process your card and it will be processed only after your booking has been confirmed. You will receive an invoice via email once your card has been processed and booking confirmed; the email will have payment plan instructions.

 

Thank you!