Love + Leisure Boutique Travel Agency shall not be liable or responsible for any failure or delay in performance of its obligations under this Agreement, or for any loss, damage, or additional costs incurred by the traveler, due to events beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government restrictions, war, terrorism, civil unrest, strikes, labor disputes, supplier insolvency, weather events, or any other circumstances beyond the reasonable control of Love + Leisure Boutique Travel Agency (“Force Majeure Event”).  In the event of a Force Majeure Event, Love + Leisure Boutique Travel Agency may, at its discretion, reschedule, substitute, or cancel travel arrangements. The traveler acknowledges and accepts that no refunds, compensation, or damages shall be payable by Love + Leisure Boutique Travel Agency for any Force Majeure Event, except to the extent recoverable from the supplier or travel insurance. Travelers are strongly advised to obtain comprehensive travel insurance to cover such contingencies.

Booking Specific Terms:

Hotel Name:   Secrets Moxche Playa del Carmen – Tier 3

FLOW:             November 19 - November 24, 2026

Rooms are not blocked and are subject to availability until contract is countersigned, deposit has been paid and inventory is reconfirmed by the hotelier.

RATES:
Additional Room Categories and Rates, subject to availability upon request:

ROOM RATES

• Room rates are quoted in US dollars, per person, per night, All inclusive (based on double occupancy). Rates are for Accommodation only, unless otherwise stated below.
• Additional charges may apply for extra guests.
• All reservations must be made directly with CV.
• Room assignment will be subject to hotel availability. Specific bedding types are not guaranteed, unless otherwise specified in the room block. If additional suites or other specific room types are needed, a written request and written confirmation will be required to amend this contract.
• Group rates are valid with the minimum requirements of ten (10) rooms for a minimum of three (3) nights, or the minimum requirement of the applicable promotion at time of signing.  If Group should drop below the minimum, the best available rate at the time of cancellation will apply to existing reservations.
• Any request for early arrival and extended departures will be subject to availability.
• Any additional rooms requested over the above stated allotment will be subject to availability and rate at time of request.
• Above rates include current Hotel & Government taxes and are subject to change without notice.
• Individual reservations will not be credited towards contracted room block or towards the calculation of concessions.
• Group contracted rates only apply to room nights confirmed pre-travel. All in-travel modifications are subject to Best Available Rate and paid directly to the hotel.
• Any deviations to the room block including exchanging rooms categories will be subject to availability and possible rate changes at the time of the request.
• Junior Suite and Junior Suite Tropical View are the only room categories for groups that allow triple occupancy, type of bed is subject to availability
• Secrets Moxché Playa del Carmen admits Adults only (minimum age 18 years). NO EXCEPTIONS. 

Group Policy Contract Policies & Procedures:

• A maximum of 30% of the group’s total reservations are permitted to be single occupancy. If single occupancy rooms surpass 30%, those rooms will be considered based on double occupancy
• Group amenities will be granted per the signed group contract in place
• Occupancy changes may be made up to 70 days prior with no penalty
• Name changes will be accepted inside of 70 days prior to arrival, depending upon group size; no changes of any type are allowed 14 days or less prior to arrival
• Any groups requiring event services of any kind may be directed to the hotel’s Group Sales Manager and are subject to a surcharge
• Full penalty will apply to any cancelled room nights above the allowable reductions outlined by group size for any groups that check-in during a holiday period. 
• Concessions may not be available if any of the group’s travel dates cross over December 21 – January 4 of any year. This restriction is at the discretion of the hotel and may vary. 
• For wedding groups only, a maximum of 30% of the room block will be allowed for 7 nights. The remaining 70% will only be confirmed for a maximum of 5 nights. For example: If a wedding group needs 50 rooms, 15 will be allowed for 7 nights, and 35 will be allowed for up to 5 nights. Anything needed outside of this will have to be requested at the time of booking the individual reservations.

*All payments are due to CV, in U.S. Funds by wire transfer, Agency or Cashier Check and Credit Cards. Coupons, Exchange Vouchers or other alternate methods of payment, and requests for Direct Billing, cannot be honored. Travel Agent agrees that CV reserves the right to assess the authorized agent and the signor, any legal fees, in addition to any unpaid delinquent account that may be incurred in the process of collection of non-payment. The final payment is an estimated price, not based on extra room nights or deviations of itinerary. Initial payment must be posted online in My Groups. We do not accept payment by email, telephone, or fax for proprietary reasons. Subsequent payments may be posted online in My Groups on our Classic Assist website or given to the Group Coordinator assigned to your group.

Group Terms & Conditions

Contractual Agreement
Group Tour Contract rates and room blocks are not considered to be definite until a signed copy of the group tour contract, terms & conditions and addendums have been received by CV.

Status Review & Payments
Full Prepayment is required for all Group Tour movements as per Group Tour Contract.  If Status Reviews and / or Payments are not received as contracted, the Hotel(s) and or CV reserves the right to render the Group Contract Null & Void, and shall release all room blocks.

Rooming List
Rooming Lists, including Full Names of all persons traveling with Group Tour, Arrival and Departure Flight information and all other information pertinent to the appropriate servicing of the group, must be submitted as contracted seventy (70) days prior to group's arrival.  All rooms without names assigned will be released to Hotel's inventory upon notification, and the Group shall be charged for the rooms if the total of such rooms exceeds the Attrition Level as defined below.  Rooming list revisions must clearly note which names have been revised or deleted.  Special requests and Group VIPs must be included in the Rooming List.  Those occupying Complimentary Rooms and Upgraded Rooms must be noted.

Incidentals
Individual guest accounts are payable at check-out by cash or credit card.  In order to be able to access the ancillary services of the Hotel, each guest will be required to present a valid credit card upon check-in, on which an amount of sufficient pre-authorization can be obtained to cover the anticipated use of Hotel’s ancillary services.  All accounts must be settled prior to departure.

Private Group Functions
Classic Vacations does not participate in the planning, reservations or execution of any private functions or F & B requirements.  Any additional events, parties, set ups, etc. must be requested to and confirmed by the resort contact.  Additional costs and fees will be determined based upon size and requirements of the group, and payable to the hotel directly by separate contract.  A hotel on-site event coordinator will be assigned to the group once  group is contracted and under deposit.

PAYMENT SCHEDULE  AND CANCELLATION POLICY 

Force Majeure  

• If any Party is rendered unable, in whole or in part, by force majeure to carry out its obligations under this Agreement, other than obligations to make money payments, that Party shall give the other Party prompt notice of the force majeure with reasonable full particulars concerning it, and thereupon, the obligations of the Party giving notice, so far as they are affected by the force majeure, shall be suspended during, but no longer than, the continuance of the force majeure. The affected Party shall use all possible diligence to remove the force majeure as quickly as possible.  

• The requirements that any force majeure shall be remedied with all reasonable dispatch shall not require the settlement of strikes, lockouts, or other labor difficulty by the Party involved contrary to its wishes and how such matters are handled shall be entirely within the discretion of the Party involved.  

• The term “Force Majeure” as here employed shall mean an act of God but not limited to, strike, lockout, or other industrial disturbance, act of public enemy, war, blockade, public riot, lighting, fire, public health emergencies, extreme weather conditions such as hurricanes, tornadoes, storm, flood, explosion, failure to timely receive necessary government approvals, governmental restraint, and any other cause, whether of the kind specifically enumerated above or otherwise, which is not reasonably within the control of the Party claiming suspension, that makes it impossible or illegal for any party to comply with its obligations hereunder.

Riviera Maya & Cancun area Eco Tax     (SUBJECT TO CHANGE WITHOUT NOTICE)

The government of the Municipality of Benito Juarez Quintana Roo has added an Environmental Tax, which is the payment for the environmental sanitation right, applicable to all visitors per room per night. Tax of 33.00 Mexican pesos – 79.19 Mexican pesos, (approx. $1.92 USD - $4.41 USD) per room, per night determined by each individual property. This tax will have to be paid directly at the Destination. The tax will take effect on February 1, 2025.

Departure Tax for Quintana ROO Cancun and Cozumel airports

We would like to inform you that as of April 1, 2021, the state of Quintana Roo will be requiring all foreign tourists to pay a tax of $244 Mexican pesos (around $11 USD). 
The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. Visitors will have the option to accesshttp://visitax.gob.mx/, where they will complete a brief questionnaire and make the payment. 
The VISITAX form will request the following information: 

• Number of people traveling
• Name, age, and passport number of each individual
• Departure date

Every tourist departing the state of Quintana Roo must show their proof of payment at the airport prior to boarding. 
Thank you for your continued loyalty and support.

Airport Transfers

• Group transfer, meaning guests arriving or departing on the same flight or close to the same
  time, that can be mixed from the different existing terminals, may be placed in the vehicle
  together, with one hotel stop.
•  Personalized, bi-lingual greeting, assistance and baggage handling at airport for arrival.
• Cold bottle of water
•  Baggage allowed: 1 regular size plus one carry on per person.
• Maximum waiting time: 35 minutes

• No amenities
• An average of three pick-ups or drop-offs to or from selected hotels.
• Baggage allowed: 1 regular size plus one carry on per person.
• Maximum waiting time: 1 hour

• Accommodates up to 6 passengers.
• Non-stop service from airport to hotel.
• Guests must arrive and depart on the same flight.
• Vehicle capacities may vary.

**Transfer pricing subject to change until booked and paid**

Notice:

This Agreement contains all of the understandings between both parties. Any changes, additions, stipulations or deletions, including corrective lining out, will not be considered agreed to or binding on the other unless such modifications have been initialed or otherwise approved in writing by the parties. If a facsimile or electronic mail transmittal is used by either party, then the faxed or emailed copy shall serve as the original.

GENERAL TERMS AND CONDITIONS. The definitions, terms and conditions set forth in Exhibit A ("General Terms"), attached hereto are hereby incorporated into this Agreement.

By signing below, you have read and understand your liability of this group contract.

Notwithstanding anything contained in your Cardholder Agreement with the provider that is to the contrary, written notice of rejection or cancellation of these arrangements must be received in writing within the time limits stated in the Terms & Conditions. If not received, no charge-backs or cancellation will then be accepted. Your signature on this charge confirmation form is an acknowledgment that you have received and read the Terms & Conditions and that you understand the Cancellation Policy, which details the supplier and company's policies on payments, cancellations, and refunds for the travel arrangements you have made. You should review this document thoroughly before finalizing any travel arrangements.  I am aware of all cancellation policies and agree not to dispute or attempt to chargeback any of the above signed for and acknowledged charges. Your card will not be charged when you submit this booking form. It will take 5-7 business days to process your card and it will be processed only after your booking has been confirmed. You will receive an invoice via email once your card has been processed and booking confirmed; the email will have payment plan instructions.