Event Terms & Conditions

THIS AGREEMENT WILL BE FULLY REVIEWED AND ACCEPTED BY CUSTOMER AT THE TIME OF PURCHASE. CUSTOMER, AND ALL OTHER GUESTS LISTED ON THE ORDER, WILL ALSO BE REQUIRED TO PHYSICALLY OR DIGITALLY SIGN A COPY OF THIS AGREEMENT PRIOR TO THEIR TRIP DEPARTURE. THE EVENT TERMS & CONDITIONS IS SUBJECT TO CHANGE PRIOR TO THE EVENT DATE AND CUSTOMER WILL BE NOTIFIED IN ADVANCE OF ANY SUCH CHANGES.

Relationship of Parties

This Agreement is between you ("You" or "Guest" or "Customer"), on the one hand, and Sol Fest Cancun October 2021, LLC ("Company" ) on the other hand, where the Sol Fest Cancun October 2021 (“the Event”) is taking place on the advertised dates (“Event Date”) and location ("Resort" or "Hotel") that you have purchased. You expressly acknowledge and agree that:

You are purchasing a ticket/package for this Event with the Company’s authorized seller, Music Getaways, LLC. Music Getaways, LLC is not affiliated with the Resort, but rather serves as a third-party marketer and seller of travel and ticketing for the Company in connection with the Event.

Music Getaways, LLC is not responsible, or liable to you, for any loss, damage, injury, or any other claims or expenses arising from or related to the Event. Your decision to make payment in connection with the Event to book a room and/or purchase an Event ticket constitutes your acknowledgment of and consent to all of the terms and conditions set forth herein, including the limitations of liability respecting the Company and Music Getaways, LLC. Any disputes and claims whatsoever related to or involving the Company and/or Music Getaways, LLC shall be governed by California law. Your signature of this agreement also constitutes your acknowledgement and agreement that any action related to this agreement, the Company, and/or the Event, can be brought and maintained only in the courts located in Los Angeles County, California.

Artist Lineup

The Artist Lineup is subject to change without notice. You acknowledge that regardless of any change in lineup, the terms of this agreement remain in full effect and you will not be entitled to any refunds if you wish to cancel your reservation.

Payment Terms

Payment in Full

If you chose the pay in full option, you have the following 2 options to complete the sale.

Pay the full balance at the time of booking with a credit card.

Pay a minimum deposit at the time of booking and the remaining balance within 30 days from the initial booking date. If after 30 days the account is not paid in full, it will automatically be converted to a payment plan, with the appropriate fee applied, and the credit card used for the initial deposit will be charged the first month installment of the new payment plan on, or about the 31st calendar day after the initial booking.

Payment Plan

If you chose the payment plan option, you are agreeing that your deposit and all monthly payments are subject to all terms and conditions set forth herein and in the Purchase Agreement, including the payment plan terms below.

Payment plan terms:

Deposit: a minimum deposit per package is required at the time of booking.

Monthly payments: the remaining balance will be divided equally over the remaining months with the first installment due no later than 30 calendar days from the initial deposit and the final payment due no later than 30 calendar days before the event.

Financing Fees: Payment plan financing fees are set at the time of booking.

There is a 25 calendar day grace period from the date of your order, to pay your account in full and avoid the payment plan fees.

Late Fees: There is a 5 calendar day grace period for late payments. After 5 calendar days the account will be assessed a $50.00 late payment fee.

Defaulted Plan: A payment plan is considered in default if payments are more than 30 calendar days late. Once in default, reservations are placed on hold, reserved seats and room type are no longer held, and the reservation will require a $175.00 reinstatement fee plus all payments paid up to date to remove the default status.

If a payment plan is in default and the seats and room are released, they may be re-sold to another customer and you will have to purchase new seats and room based on availability at the time of reinstatement.

Cancellation for non-payment: If after 30 calendar days the default status has not been remedied, Company has the right to cancel the reservation and customer forfeits all monies previously paid to the Company.

Rates

Rates include accommodations at the Resort for the Event nights, all concerts taking place at the resort during the Event, all meals and drinks as included in the all-inclusive package at the Resort, roundtrip airport transfers to and from the Event hotel (on select packages), and gratuities. Rates do not include flights, certain activities and excursions, and certain Resort offerings, which are not part of the all-inclusive package for the Event. Rates do not include unlimited mini-bar stocking or room service in some cases.

Service Fees

Per-person Service Fees will be applied and added to the order at the time of booking and subject to every guest attending the Event. Service fees are separate from Payment Plan Fees, late fees, or reinstatement fees.

Coupons and Referrals

If you are given a code to refer new other customers, and your code is used by them at the time of their booking, you will have a choice to either receive Points credited to your Loyalty Membership account, or Store Credit. Points and Store Credits vary by Festival. Points will vary and are only redeemable if you are an approved Loyalty Member. Store Credit usable towards package purchases and upgrades. In the event that the customer using your code cancels their reservation, the referral account credit or Loyalty points will be withdrawn from your order and/or account.

Changes to Reservations

Seating

Seats are selected by you at the time of booking. In cases where your selection causes the creation of an empty single seat, the Company has the right to relocate your seats. Company will be allowed to move seats within a seating section no more than one row forward or backward, or, 2 seats to the left or right.

Name Changes

Complimentary name changes will be accepted until 30 calendar days prior to the event for all but the lead guest. All name additions and changes starting within 30 calendar days prior to the event will be subject to the name change fee of $75.00 per person. The LAST DAY to submit name changes is 7 calendar days prior to the Event start date.

Upgrades or Downgrades

Upgrading your room or seating category is permitted at any time prior to the Event while supplies last.

Downgrading your room and seating category without penalties is only permitted up to 4 months prior to the Event. A downgrade is defined as a room or seat of a less expensive per person category, or from higher occupancy room to a lower occupancy room (triple to double for example), even where such room is of a more expensive per person category. Less than 4 months from the Event, if you choose to downgrade, you will be charged the following fees if the downgraded accommodations are available:

90 to 120 calendar days prior to the Event you will forfeit 25% of the difference in price to downgrade.

60 to 90 calendar days prior to the Event you will forfeit 50% of the difference in price to downgrade.

45 to 60 calendar days prior to the Event you will forfeit 75% of the difference in price to downgrade.

Less than 45 calendar days prior to the Event you may not downgrade.

If a downgrade results in a negative balance, or “credit”, on the order, the “credit” will not be refunded. The “credit” will remain on the customer’s account to be used towards future purchases, subject to applicable time limitations.

Transfers

The Company offers the ability to transfer funds to another Event (subject to per person transfer fees change without notice) with the following timeline and regulations:

More than 120 days prior to Event you may transfer 100% of all monies paid to another Event.

90 to 120 days prior to Event you may transfer 75% of all monies paid to another Event. The remaining 25% will be forfeited.

60 to 90 days prior to Event you may transfer 50% of all monies paid to another Event. The remaining 50% will be forfeited.

45 to 60 days prior to Event you may transfer 25% of all monies paid to another Event. The remaining 75% will be forfeited.

Less than 45 days prior to Event no transfers are accepted and 100% of all monies paid are forfeited should you choose to cancel.

Customer's existing order has to be current (not delinquent in payments) before "Transferring" to another Music Getaways event.

Transfers must result in a similar price, or higher, than the original purchase. No refunds or credits will be issued on transfers that result in a lower package price. The only exception is when the event being transferred to is sold out in all similar and higher categories than the original purchase.

The Company offers the ability to transfer funds to another Event (subject to per person transfer fees change without notice.) with the following timeline and regulations: Special offers, discount and promotional packages are excluded from the "Transfer" policy. These packages are NON-TRANSFERABLE.

Travel Documents

ALL GUESTS ARE REQUIRED TO HAVE A VALID PASSPORT - NO EXCEPTIONS. You will be traveling outside of the country for this event and it is MANDATORY that you have a valid passport (unless you live in the country where the Event is taking place).

The U.S. State Department has enacted the "Western Hemisphere Travel Initiative." U.S. and Canadian citizens will be required to carry a valid Passport for travel. For complete details, read this Article on the US Department of State's web page. Also note that the U.S. State Department may change their policies from time to time and the Company cannot be liable for such changes or how those changes may impact your ability to attend the Event.

You are responsible for obtaining all travel documents as well as complying with Customs and Immigration or any other governmental requirements. You will be required to comply with any and all security measures imposed by governments or other authorities, which are subject to change. Your failure to possess the required travel documents may prevent you from being able to travel. In such event, no refunds shall be provided to you.

Late Check Out Fees

Each property maintains its own specific check-in and check-out times from rooms. In the event you remain in your guestroom past the check-out time, the Company has the right in its discretion to charge you late check out fee(s) of $300.00, according to the actual time of check out or departure from the room(s), whichever time is later. If you remain in your room past 3pm on the date of check-out, the Company has the right to charge you for an extra night at the rate posted by the Company.

Health Considerations/Pregnancy Policy

Persons who have a physical or mental disability or a medical condition must report them to the Company IN WRITING VIA EMAIL AT THE TIME THE RESERVATION IS MADE or at the time the medical condition is discovered, whichever comes first. Failure to provide such information to the Company could lead to cancellation of your reservation subject to payment of cancellation penalty if sufficient time is NOT provided to make adequate determination of medical conditions or requirements. The Company reserves the right to revoke or refuse passage to anyone who may require treatment, care, or attention beyond that which the Resort can or agrees to accommodate or provide. Guests who require special dietary needs or who have other special needs must notify the Event in writing via email at the time of booking or at least 60 calendar days prior to the Event start date.

Service Animals

The Event does not allow any kind of pets, or therapy or emotional support animals. To be classified as a service animal, the guest must advise Company in writing via email within 15 calendar days of booking. The guest will be required to provide any and all documentation requested by the Event, the Resort, U.S. Customs and Immigration, and any local or other applicable customs and immigration authorities. In addition, the guest will be required to sign a waiver and may also be subject to certain limitations in regards to accessing areas of the resort and concert viewing areas.

Age Minimum

Guests must be 18 years or older to be admitted to the Event, unless accompanied by an adult.

Refusal of Entry/Termination of Trip or Event

Music Getaways, LLC and the Company provide only third-party sales and marketing services for the purpose of booking travel arrangements at the Resort for the Event. The Company and Music Getaways LLC shall not be liable or responsible for any injury, property damage, loss, delay, inconvenience, or other fees, costs, or expenses caused in whole or in part by the negligence, acts, errors, or omissions, on the part of any third party, or any supplier of services of goods or of agents selected by you or your travel agent. This includes, but is not limited to any Customer's stay at the Resort or property in connection with the Event, any pre and post nights added to reservations for the Event, and related travel.

The Company may, in its sole and exclusive discretion, require any person to withdraw from the Event if it is deemed that your or such person's actions or conduct is offensive, disorderly and/or a nuisance, and in such event the Company shall have no liability to you or such other person as a consequence of the early or other termination of your trip and/or event, or be required to pay you any refund.

Photography/Video Release

Video or audio recording, filming, or photographs may occur at the Event which may be owned, licensed, assigned, or distributed nationwide and worldwide by the Resort, the Company, their affiliates or assignees. By acknowledging these Terms & Conditions at the time of booking a reservation for the Event, you acknowledge, and agree that the Company, the Resort, and their affiliates and assignees, are granted and authorized to use your likeness and/or appearance on any film, video, or other media or video format now known or hereinafter developed, in any manner whatsoever. Other than in connection with the Event, the Company, and/or the Resort, no such picture or footage including your image shall be used in a manner that directly implies your sponsorship or support of any product, service, company, or political cause. You will not receive any compensation for any such use, and waive any right to bring any action in law or equity against the Company, the Resort, their affiliates or assignees arising from the use of your image or likeness.

Photography and Video Policy

Video recording is strictly prohibited at the Event. No professional photography equipment may be used unless approved in advance and in writing by the Company. Small handheld cameras without interchangeable lenses are acceptable for personal use only. DSLR's (Digital Single Lens Reflex Cameras) are not allowed for guest use at the event. Commercial use of photography and video is strictly prohibited.

Zero Tolerance Policy

In accordance with local, state, federal and international laws, the Company maintains a strict zero tolerance policy regarding the illegal use, possession, purchase, or distribution of controlled substances. Any violation of this policy will result in immediate ejection from the Event as well as the individuals being turned over to the local law enforcement officials for appropriate legal action. In such cases neither Music Getaways LLC nor the Company shall be liable for any refund or other compensation or damages, and reserve the right to refuse entry at any future Events.

Vending

NO VENDING OF ANY KIND IS ALLOWED at the Event. This means, DO NOT make t-shirts, hats, posters, jewelry, or anything else to sell at the Event. Any and all unauthorized merchandise will be confiscated. This policy will be strictly enforced.

Excursions

Excursions are offered for your enjoyment at a moderate extra cost. Each excursion is operated by local tourist service companies. The excursions are not under the control of the Company. Excursions include, for example: hotel stays off resort property, car rentals, water sports, sightseeing excursions, dive programs, restaurants, transportation by air, rail, bus, or other means, and any other service provided by a third party tour operator or destination management company. Neither the Company nor Music Getaways LLC shall be liable for the services and facilities provided by independent or third party contractors, or any loss, damage, injury, death, illness, costs or expenses arising from or related thereto (including but not limited to any delays or cancellations).

Ground Transportation

Certain packages include ground transportation in the price which is provided by a third-party vendor. The Company will assign a vendor approximately 90 days prior to the Event and notify you via email at that time. You are responsible to provide your flight and traveler information to the authorized vendor no later than 15 calendar days prior to the Event. The ground transportation company is an independent contractor and neither Music Getaways LLC, nor the Company shall be liable for any loss, damage, injury, or related loss or expense, arising from services and/or facilities provided by independent contractors.

Responsibility and Limitation of Liability

Resort information and descriptions seen on the Event website and on other third-party websites (including, without limitation, photographs, videos, editorials, amenities, and property descriptions) are provided by the Resort, suppliers, and service providers. This information is provided to serve as a general guideline and while we direct you to such information as a reference, neither Music Getaways LLC, nor the Company guarantee the accuracy of such information.

Resort and/or other third-parties may require you to present a credit card or cash deposit upon check-in to cover incidentals and additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Company in connection with the Event or related transaction.

You acknowledge that third parties offering certain services and/or activities may require you to sign their own liability waivers prior to participating in the service and/or activity they offer. You understand that any violation of any such third party’s rules and restrictions may result in cancellation of your reservation(s) for the Event, in your being denied access to the Event, in your forfeiting any monies paid for such reservation(s), and/or in the Company debiting your account for any costs incurred as a result of such violation. Neither Music Getaways LLC nor the Company liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such third parties or for any personal injuries, death, property damage or other damages or expenses related therein.

It is understood and acknowledged that the Company is an outside, independent entity and does not own, retain, or have any control over the Resort or property or properties where the Event take place, and that the Company is unaffiliated with and has no control over third-party contractors or service providers. By participating in and attending the Event, you voluntarily assume all risks of loss, damage, or injury while at the Event and at any resort, hotel, or related properties. You acknowledge and agree that neither Music Getaways LLC nor the Company are liable, and that no claim shall be asserted against Music Getaways LLC or the Company. for or arising from any liability, injury, loss or damage to property, injury, or death, including any attorney's fees, that may be sustained by you at or in connection with the Event. This release shall be binding upon you, and your heirs, next of kin, executors and personal representatives.

A reservation/ticket to the Event is a revocable license. Company shall have no liability for overbooking done by the hotel.

The Company reserves the right, without refund of any portion of the price paid or other compensation to you, to refuse admission or to eject any person from the Event, and/or withdraw or refuse to begin services or provide goods to any person, who fails to comply with Company’s zero tolerance policy or is otherwise disorderly or conducting themselves in a way that is in violation of the rules of an applicable third party (resort, hotel, DMC, tour operator, supplier, excursions company, ground transportation provider, etc.) and/or applicable local, state or federal law or ordinance, in whole or in part, or whose conduct is deemed by Company or the applicable third party as illegal, disorderly, vulgar, abusive, threatening, aggressive, or out of compliance with this policy or the applicable third party’s terms, conditions, rules or policies, in whole or in part, or whose conduct is deemed by Company or the applicable third party as illegal, disorderly, vulgar, abusive, threatening, aggressive, or out of compliance with the applicable third party’s terms, conditions, rules or policies.

Your Representations and Warranties

Without limiting anything set forth in this agreement, you hereby represent and warrant that (a) you will not violate any applicable laws, ordinances and/or regulations at or in connection with the Event and/or activities corresponding to your transactions with Company and/or via the ticketing website; (b) you are of sufficient legal age and authority to enter into any transaction with Company and/or via the ticketing Website, to attend the Event, and to create legal binding obligations for any liability you may incur as a result of entering into this agreement; (c) you are an authorized user of the credit or debit card used to enter into any transaction with Company and/or via the ticketing website; (d) you shall at all times be in compliance with any and all terms, conditions, policies and rules set forth by Company and/or any applicable third party; (e) you have obtained any and all passports, visas, health information and/or other permission necessary in connection with your transaction with Company and/or via the ticketing website; and (f) you have been provided the opportunity to seek independent legal counsel in connection with this agreement, and that by accepting it (signing) you represent and warrant that you understand all of the foregoing terms and agree to them.

Governing Law/Jurisdiction/Attorneys' Fees and Costs

This agreement is governed by the laws of the State of California. Any action or proceeding, involving the parties and arising out of this agreement shall be brought and maintained only in the state or federal courts located in Los Angeles County, California. The prevailing party in any such action or proceeding shall be entitled to the recovery of reasonable attorney’s fees and costs incurred in connection therewith.

Severability

If any term of this agreement is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability. All other terms shall remain in full force and effect and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the party seeking such compensation.

Counterparts

This Agreement may be executed in separate counterparts, each of which shall be considered an original but all of which shall constitute one agreement. Original signatures shall not be necessary; but, rather, you may deliver to Company a signed copy of the agreement via facsimile machine or electronically, which shall have the same binding effect as if original signed agreement had been delivered.

Congratulations! You have completed reading the Event terms and conditions! Thank you for taking the time to do so!

We value your patronage and want nothing more than to give you the most incredible music vacation experience - one that is filled with joy and excitement - to last a lifetime!

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