Terms & Conditions

We are SHEYLA ADVENTURE TRAVEL, LLC, and we are excited to help you with your travel. The following terms & conditions (the "Agreement") describe what you can expect from us. The terms "we," "us," and "our" refer to SHEYLA ADVENTURE TRAVEL, LLC, and the term "you" refers to the individual who signs this Agreement.

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These terms and conditions ("Terms and Conditions") govern the relationship between Sheyla Adventure Travel, LLC™ d/b/a Sheyla Adventure Travel ("SAT" and/or "we/us/our"), and you, the purchaser or traveler ("Client" and "passenger" and "you/your"). By planning travel with SAT, you agree to be bound by these terms and acknowledge that SAT acts solely as a booking agent for disclosed principal supplier tour operators, cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services ("Supplier(s)") and is not the source or provider of the travel services. These terms include warranties, disclaimers, and exclusions of liability, and they may restrict your rights and remedies and provide protection to SAT.
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1. USE OF SAT SERVICES, ACCESS AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with SAT. You agree to be financially responsible for all travel bookings you make with us, whether made on behalf of yourself or for other members of your traveling party. You warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with SAT and its Suppliers, and you acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited.

SAT accepts all bookings solely as the booking agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree that by booking travel through SAT, you are also agreeing to the booking terms of each Supplier partner you have chosen for your itinerary. You agree to abide by the terms and conditions of purchase imposed by any Supplier you have selected as a service provider on an approved itinerary.

SAT is not liable or responsible for any arrangements made independently of SAT. SAT assumes no responsibility for costs or fees you incur for independent arrangements not booked through SAT, including but not limited to airline, hotel, excursion, and travel protection-related charges. If you make your flight arrangements, SAT is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates and cannot assist you with any schedule changes or delays related to air reservations you have made on your arrangement. Earning frequent flyers or other loyalty points for reservations on your itinerary may not be possible. With limited exceptions, hotel and airline rewards or points cannot be redeemed for travel arrangements made by SAT.

SAT is an Independent  Contractor of Travel Planners International, California, and a seller of travel 2063964-50, Florida ST17873, Washington 602232785. Registration as a seller of travel does not constitute approval by the State of California.     

2. RIGHT TO CORRECT ERRORS AND OFFERS SUBJECT TO AVAILABILITY
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives, and Supplier promotions are subject to availability and may change without notice. You are advised to confirm reservations well before your anticipated travel dates to avoid disappointment, increases in fares, and additional late booking fees.    

3. PAYMENTS, CANCELLATIONS, AND CHANGES TO BOOKINGS
You shall be entirely responsible for all charges, fees, duties, taxes, and assessments arising from your travel bookings through SAT. By submitting a credit card authorization form to SAT, you agree to allow SAT to use your payment method to purchase travel products from our Suppliers on your behalf. EXCEPTING IN CASES 0F FRAUD, YOU AGREE NOT TO FILE ANY DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF SAT OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF SAT OR ITS SUPPLIERS. SUPPOSE YOU ATTEMPT TO CHARGEBACK, REVERSE, OR RECOLLECT A PREVIOUSLY AUTHORIZED TRIP PAYMENT. IN THAT CASE, SAT RESERVES THE RIGHT TO COLLECT ALL ADDITIONAL COSTS, FEES, AND EXPENSES ASSOCIATED WITH SUCH CHARGEBACK, REVERSAL, OR RECOLLECTION, INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES.

All payments for travel are due before departure according to each Supplier's terms and conditions of booking. You understand that failure to make final payment or any violation of a Supplier's conditions of purchase may result in cancellation of your reservations, in your being denied access to any flights, tours, hotels, cruises, or other travel services, or in your forfeiting any monies paid for your reservations. Sometimes, there is NO REFUND once a booking is made and under deposit. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancellation requests must be sent to SAT in writing. As a result of cancellation or changes to confirmed bookings, cancellation penalties for SAT and third-party Suppliers will apply. Cancellation fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the Supplier's refund.

We will attempt to assist you if you decide to change any portion of your confirmed arrangements before departure or during your trip. Certain bookings may not be able to be changed, and you will be responsible for any cost increases imposed by the Supplier and any SAT or Supplier change fees. All requests for changes to a booking must be made in writing to SAT. When tour, cruise, or package prices are based on Suppliers' contract rates, you will not be entitled to any refund for any unused travel portion.     

4. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION REQUIREMENTS
Each Client is responsible for obtaining and carrying a valid passport book, visa(s), and all other documents required by applicable government regulations. Passport cards are not accepted for most international travel. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry acceptable identification to board a flight. Acceptable identification can be found at http://www.tsa.gov/, and examples include a DHS-designated enhanced driver's license, a US passport, or a foreign government passport.

Certain countries will not admit a passenger if their passport expires within six (6) months of the anticipated return date. Non-United States citizens may require additional documentation, and you are responsible for making SAT aware when traveling on a passport from a country other than the United States of America. SAT neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, SAT is not responsible for lost payments made toward your trip. Please note that each country's rules regarding entry and exit may change at any time.

Children and infants may also require travel documents. Minors traveling with one parent and without both parents may be stopped and not admitted unless authenticated and verified consent forms are provided to the authorities; please see https://help.cbp.gov for additional information. The U.S. Customs and Border Protection Agency requires that groups of children under the age of 19 arriving in the United States by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team may also present an original or copy of their birth certificate, a Consular Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must be provided to the supervising adult or group leader in writing.

The name, date of birth, and gender on the identification card must match the same data listed on your tickets and booking records. You acknowledge that you are responsible for ensuring accurate information on your tickets and confirmations. Any discrepancy between your reservation and travel documentation may result in denied boarding or an undue delay at an airport security checkpoint, causing you to miss your flight and any subsequent scheduled travel bookings on cruises and tours.

WHEN YOU RECEIVE YOUR TRAVEL DOCUMENTS, IT IS YOUR RESPONSIBILITY TO REVIEW AND VERIFY ALL INFORMATION FOR ACCURACY. CONTACT SAT IMMEDIATELY IF CHANGES OR CORRECTIONS ARE REQUIRED. IF YOU HAVE NOT NOTIFIED US OF NECESSARY CORRECTIONS TO YOUR RESERVATION WITHIN TWENTY-FOUR (24) HOURS OF RECEIVING YOUR TRAVEL DOCUMENTS, SAT BEARS NO RESPONSIBILITY FOR ANY ADDITIONAL COSTS ASSOCIATED WITH MAKING NECESSARY CORRECTIONS.     

5. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country holds different views of past criminal offenses, whether within or outside their boundaries. If you have a current or prior criminal offense, contact that country directly for entry and exit requirements. You can visit the US State Department Website for further information about these requirements. See https://travel.state.gov/content/travel.html. We do not inquire about an individual's criminal record to respect our Clients' privacy. For example, if traveling to or through Canada, individuals with a Driving While Intoxicated (DWI) record or with judgments for unpaid child support should review current entry requirements. See: https://www.canada.ca.   

6. IMMUNIZATIONS AND HEALTH SCREENINGS
You must have the proper immunizations and health screenings and the required documentation of such immunizations and screenings before travel. SAT shall not assume responsibility for the accuracy of health, vaccination, or documentation requirements before departure or upon landing at the final destination. In some cases, required inoculations must be recorded by the Client's health practitioner on a valid vaccination certificate, which the Client must carry for proof of vaccination. If you are concerned about taking any medications or receiving specific inoculations, check with your health practitioner BEFORE booking. Check the State Department website http://travel.state.gov for relevant information relating to travel to particular destinations and the Center for Disease Control http://wwwnc.cdc.gov/travel/ relating to health issues related to travel.   

7. RISKS AND SAFETY
Travel to specific destinations may involve greater risk than others. SAT urges Clients to remain informed about current news events daily and review travel prohibitions, warnings, announcements, and advisories issued by the United States Government before booking travel to international destinations. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov.
The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to or living in a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and provided by going to https://step.state.gov/step/

BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, SAT DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. CLIENT'S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CLIENT'S OWN RISK.

Certain activities included as part of itineraries that we book pose inherent risks and may be dangerous. Your itinerary may also involve travel to remote areas without access to medical facilities or treatment, changing weather conditions, interactions or encounters with wildlife, and other potentially dangerous conditions. By booking a trip with SAT, you acknowledge that you are aware that the physical exertion required to participate in certain activities can activate or aggravate pre-existing injuries, conditions, or congenital defects. You acknowledge that you should seek medical advice if you know or suspect that your physical condition may be incompatible with the activities on your itinerary. You may be required to wear approved safety equipment while participating in certain activities, and by booking travel with us and participating in these activities, you agree to use the recommended safety equipment and to ask questions if you are unsure about how to properly or safely use the equipment.

Suppose you use, consume, or are under the influence of alcohol or illegal drugs before or while engaging in any activities on your itinerary. In that case, YOU ASSUME AND ACCEPT ALL RISKS, DANGERS, AND HAZARDS THAT MAY RESULT, INCLUDING THE POSSIBILITY OF PERSONAL INJURY, DEATH, PROPERTY DAMAGE, AND LOSS, even in the event of negligence or fault by SAT or third parties, and you indemnify SAT from any liability for any damage to property or personal injury to any third party, resulting from your participation in the Activities, while, during, or after consumption of illegal drugs or alcohol.

In the event of emergent health or safety concerns, once SAT has investigated the prevailing situation, SAT shall have the sole and absolute discretion to proceed with any SAT-escorted trip or private departure or to alter the itinerary.   

8. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN

Your airline ticket is a contract between you and the air carrier, even if you purchase through SAT. Suppose you are buying air travel through SAT. In that case, you acknowledge and agree that SAT does not have the right to control the operations of independent airlines and agree that SAT is not liable for any personal injury property damage related to your purchase of air tickets or air travel, including, but not limited to any act, error, omission, injury, loss, accident, or delay caused by any act, error or omission of the airline, including their failure to deliver services, partial or inadequate delivery of services, airline policies including refund or rebooking policies, fees for checked or carry-on luggage, fuel increases, bankruptcy or cessation of operations.


You understand and agree that SAT functions solely and exclusively as a booking agent for the air carrier, that we do not handle or hold client funds for airline tickets, and that we are not the Merchant of Record under the meaning of that term under the Department of Transportation's regulations. Because SAT does not hold or handle client funds, you understand and agree that any refund for canceled or delayed flights, baggage fees, or seat assignments must come directly from the airline and not from SAT.

SAT shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only and may vary in price. Failure to use a reservation may result in automatic cancellation of all continuing and return flights and forfeiture of airfares. 

Airline e-tickets expire a year from the issue date unless carrier fare rules in the passenger's itinerary fare provide otherwise.

 Due to enhanced security, it is strongly recommended that you check in at least 2 hours before scheduled departure for domestic flights and 3 hours before scheduled departure time for international flights. Reconfirm flight times at least 24 hours before scheduled departure time for domestic flights and 72 hours before international flights.

Frequent Flyer mileage accrual is at the discretion of the airline(s). SAT has no liability if the accrual of miles or points is denied or upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased in certain fare classes or when using frequent flyer miles, loyalty status, or certificates.
Seat assignments are not guaranteed even after they are assigned, and SAT has no control over airline seat assignments. Most airlines charge a fee to pre-book a seat.

For complete Terms & Conditions, please visit https://www.sheylaadventure.travel/terms-and-conditions.html.