LowKey Abroad Terms & Conditions
1. Acceptance of Terms
These Terms and Conditions govern the relationship between LowKey Abroad (“LowKey Abroad,” “we,” “us,” or “our”) and the client or traveler (“Client,” “traveler,” “you,” or “your”). LowKey Abroad operates as an independent travel advisor affiliated with Travelmation LLC. By requesting travel planning services, approving itineraries, submitting payment information, or confirming travel bookings through LowKey Abroad, you acknowledge and agree to these Terms and Conditions. LowKey Abroad acts solely as a travel advisor and booking agent for third-party travel suppliers including airlines, cruise lines, tour operators, hotels, transportation providers, and other service providers (“Suppliers”).
2. Role of LowKey Abroad
LowKey Abroad does not own, operate, manage, or control the travel services provided by Suppliers. Suppliers are independent entities responsible for providing travel services. LowKey Abroad is not responsible for the acts, omissions, or performance of any Supplier. LowKey Abroad will make reasonable efforts to assist clients should travel disruptions occur but cannot guarantee outcomes related to:
3. Travel Planning & Professional Fees
LowKey Abroad may charge planning, research, or consulting fees for certain travel services, including but not limited to:
Planning fees compensate for professional time and expertise and are separate from the cost of travel services.
All planning fees are:
4. Payments & Booking Authorization
By submitting a credit card authorization or approving a booking, you authorize LowKey Abroad to use your payment information to secure travel services from Suppliers on your behalf.
Payments for travel services are typically made directly to Suppliers.
Clients are responsible for:
Failure to make payments by the supplier’s deadline may result in cancellation of reservations and forfeiture of funds.
5. Cancellation & Changes
All cancellation requests must be submitted in writing.
Supplier cancellation policies vary and may include partial or full penalties.
LowKey Abroad may charge administrative service fees for:
These service fees are non-refundable.
6. Travel Document Responsibilities
Travelers are responsible for obtaining and carrying all required travel documentation, including:
The Transportation Security Administration requires government-issued identification to board domestic flights. Many international destinations require passports valid for six months beyond the return date. Travel requirements may change without notice. Travelers should review information from the U.S. Department of State before departure. LowKey Abroad is not responsible for travelers denied boarding or entry due to insufficient documentation.
7. Confirmation Review Requirement (Advisor Protection)
Upon receiving booking confirmations or travel documents, clients must review all information carefully.
This includes:
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Names
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Dates
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Destinations
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Travel times
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Passenger details
Clients must notify LowKey Abroad of any errors within 24 hours of receiving documents. Failure to notify LowKey Abroad within this period releases LowKey Abroad from responsibility for correction costs or supplier penalties.
8. Travel Risks & Safety
Travel may involve risks including but not limited to:
LowKey Abroad encourages travelers to review safety guidance from the Centers for Disease Control and Prevention and the U.S. Department of State prior to departure. Travel decisions ultimately remain the responsibility of the traveler.
9. Travel Insurance
LowKey Abroad strongly recommends purchasing travel insurance.
Travel insurance may cover:
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Trip cancellation
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Medical emergencies
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Travel delays
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Lost baggage
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Trip interruption
Travel insurance is not automatically included in bookings. LowKey Abroad may provide access to insurance providers but is not a licensed insurance broker and cannot guarantee coverage or claims approval. Travelers who decline insurance accept full financial responsibility for potential losses.
10. Chargeback & Payment Dispute Policy (Major Advisor Protection)
By authorizing payment for travel services, you agree not to initiate a credit card chargeback or payment dispute for legitimate travel transactions. If a chargeback or payment reversal is initiated for a valid charge:
You agree to reimburse LowKey Abroad for:
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Administrative costs
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Supplier penalties
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Legal fees
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Collection costs
This policy protects against fraudulent disputes involving legitimate travel bookings.
11. Communication Consent
By engaging LowKey Abroad services, you consent to receive communication related to your travel plans, including:
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Email updates
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Text messages
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Phone calls
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Travel alerts
Clients may also receive marketing or promotional messages from LowKey Abroad. Consent may be withdrawn at any time.
12. Force Majeure
LowKey Abroad is not responsible for delays, cancellations, or disruptions caused by events outside our control, including but not limited to:
Refunds or credits resulting from such events are determined solely by the travel Supplier.
13. Limitation of Liability
LowKey Abroad shall not be liable for any:
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Personal injury
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Property damage
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Travel disruption
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Financial loss
resulting from travel services provided by third-party Suppliers. Any recovery against LowKey Abroad is limited to the amount of planning fees or commissions received for the booking.
14. Client Conduct
Clients are expected to behave responsibly and comply with all Supplier rules, local laws, and regulations.Suppliers reserve the right to remove travelers from accommodations, tours, or transportation if their conduct is disruptive, unsafe, or illegal. No refund will be provided in such cases.
15. Changes to Terms
LowKey Abroad reserves the right to update these Terms and Conditions at any time. Updated versions will be posted on our website and apply to future bookings.
16. Governing Law
These Terms and Conditions are governed by applicable laws and regulations related to travel agencies and host agency affiliations through Travelmation LLC.