On June 1, 2019, as part of IATA Resolution 830d, International Air Transport Association (IATA) began to require that all travel advisors and travel agencies enter passenger contact information when booking air tickets.
The current rule is being implemented in order to help contact the passenger “in an operational disruption” and so that airlines are “able to advise passengers of irregular flight operations and disruptions.”
To comply with this requirement, in addition to storing your contact information securely on our website, it will also be shared with the airline.
It is in your right to decline to provide your contact information, in which case you are asked to enter “refused” in all areas except where a numeric value is required, here you can enter all “0”s.
“In the event that you exercise your right not to provide your contact details, we will have to enter “refusal” in the PNR.
It is important that you are aware that in this case, you may not receive information from the airline relating to flight cancellation or schedule changes (including delay in departure).
Please be assured that none of the information obtained will be used for marketing or sales purposes, and will only be used for operational notifications like flight cancellations and schedule changes. Advisors can read the full rule (entry number four in Resolution 830d) by going to https://www.iata.org/Sites/FMC/Files/reso_830d.pdf.
Thank you for your cooperation.