Your Agreement with SuzyTravel LLC and Travel Planners International

FL Seller of Travel License:  ST17873

SuzyTravel LLC provides concierge level travel services for our clients. Creating memories thru travel is our passion. We believe in building relationships based on honesty, trust, and integrity with our clients and vendors.  We take pride in making all our clients’ trips memorable and special and are excited to be your partner in this journey.

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This client agreement applies to your relationship with SuzyTravel LLC (“we,” “us,” “our”). Our ground operators often have terms and conditions that will be provided upon receipt of any itineraries or engagement with them. It is the client’s (“you,” “your,”) responsibility to read and understand all terms and conditions.

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Agency: SuzyTravel is an independent affiliate of Travel Planners International, and a proud member of Signature Travel Network. As a travel consulting and concierge service, we liaise with suppliers (in-country ground operators, hotels, cruise lines, multi-line reps, hotel booking agents, tour operators) to provide our clients with the best service possible. As such, while the client works directly with us, any deposits or final payments are rendered to the supplier unless alternate arrangements have been made in advance. SuzyTravel LLC does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, the client agrees that SuzyTravel LLC acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that SuzyTravel LLC shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

Delivery of travel documents: We provide all of travel documents via email, mobile app, and our private webpage curated for you. Should you want your documents sent to you, you will be charged shipping fees. All travel documents (cruise, tour, hotel, etc) will be packaged and shipped to you via USPS Priority or FedEx. Please advise us if you wish someone to sign for the documents when they arrive, otherwise they will ship with no signature required. Please check all documents when you receive them and call us if you have any questions.

Prices and Currency Fluctuations: Prices are quoted in the home currency of the ground operator, tour operator, airline, cruise line, or hotel and all prices are current at time of quotation. We endeavor to provide an estimated US equivalent; however, currency fluctuations occur, and we are not responsible for any increase in price due to these.

All prices are subject to change until booked or ticketed. This includes, but is not limited to, airfare, hotels, cruises, tours, and transportation. Availability is also subject to change until booked or ticketed. SuzyTravel LLC is not responsible for price changes on behalf of the airline, hotel, cruise line, tour company, or car company, nor are we responsible for lack of availability when we have given a proposal and the client has not given us an answer in a timely manner.

Ground Operator Price Breakdowns: When we provide clients with a full packaged itinerary that includes a variety of services including but not limited to hotels, tours, and transfers, from a ground operator (also called a “DMC” or “onsite”) we do not provide breakdowns of the services provided. Our ground operators have contracted rates with many of their own suppliers and as such we do not publicize this confidential information.

Airfare and Air Ticketing: SuzyTravel LLC uses outside services to quote and book airfare. Flight confirmation is subject to availability and prices are subject to change until ticketed, including price increases in the price of a seat, price for baggage, applicable fuel surcharges, or an increase in a government-imposed fee or tax.  Air schedules are subject to change any time prior to departure. We are not responsible for these changes. Any changes due to airline schedules will be accommodated as best as possible. Clients are welcome to purchase their own air and provide us with the details.

Travel Insurance: Travel incurs risk. SuzyTravel LLC works with several well-respected travel insurance providers. We strongly encourage our clients to purchase travel insurance through this link or we will provide you with a quote for travel insurance at time of deposit. Any and all questions must be directed to the insurance provider. If you are not willing to purchase travel insurance, we require that you sign a waiver acknowledging you have been informed of your options regarding travel insurance and are declining a policy.

Force Majeure: There are some circumstances that are beyond our control. SuzyTravel LLC is not responsible for costs incurred due to disruptive events beyond our control, including but not limited to weather, terrorism, acts of God, war or threat of war declared or undeclared, sabotage, insurrection, strikes, civil disobedience, floods, fire, wind, sickness, quarantine, defects in machinery or vehicles, delay, wildlife, or other untoward occurrences. 

Passports, Visas, and Acceptable ID for TSA/DHS: All travelers must present proper photo identification such as a passport, Drivers License, or other government-issued document. Please visit https://www.tsa.gov/travel/security-screening/identification for more information. It is the traveler’s responsibility to understand what documents are acceptable for travelling.

US passports must be valid for six months past the return date to the United States: some countries require that it is valid for longer. It the responsibility of the client to ensure their passport meets the requirements for entry into a foreign country. SuzyTravel LLC is not responsible for fees incurred as a result of being detained or denied entry. Some countries require US citizens to apply for visas in advance of travel. We highly recommend not purchasing airfare until the visa has been secured, and we are not responsible for any airline tickets or fees incurred as a result of a visa not being approved. Passengers are responsible to ensure that they have all the proper documents for entry. To ensure that all traveler information is correct, we require that our clients provide us with a copy of the travelers’ passports and/or drivers licenses upon payment of the service fee and prior to booking any international travel. We use passports to book airfare – where names must be spelled as they are on the identification – and to secure cruises, hotels, car rentals, and tours, as many companies require full names for all travelers. We also may need to input the passport issue date or expiration dates. If you insist that you know how your name is spelled on the identification, and refuse to give us a copy of the passport, SuzyTravel LLC is not responsible for fees incurred as a result of names being misspelled or price changes while waiting for passport information.

Travel Health and Safety: It is the client’s responsibility to understand the health and safety aspect of traveling. Please consult with your health care provider, health insurance company, and/or doctors if you have questions regarding your health or medical ability to travel.

Any vaccines or other health requirements needed in order to travel must be obtained by the client at their own cost. SuzyTravel LLC is not liable for any costs incurred due to lack of vaccines or poor health.