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Deana Olles

Away We Go Travel LLC

Questions for your trip

Research Fees Terms & Conditions
The research to match you with the perfect vacation takes time and experience. To be compensated for this time and effort, Away We Go Travel LLC charges a flat $50 research fee to be collected prior to sending proposals. This fee is nonrefundable and payable via the invoice sent immediately after this agreement is signed.
 
With this research fee, you get concierge level services through Away We Go Travel LLC from now until you arrive home from your trip. This includes unlimited Zoom planning sessions and phone calls, as you need them (by appointment), as well as "how to" videos, information booklets, and work behind the scenes by Away We Go Travel LLC to make sure your travel goes as smoothly as possible.
 
Return clients are exempt from this fee as a thanks for your continued patronage of our business. 
 
Independent Planning Fees Terms & Conditions
Away We Go Travel LLC offers planning services to any traveler who booked their vacation package on their own but needs assistance in the planning portion of their experience. A nonrefundable $300 planning fee is charged to assist the traveler in day to day activities, dining reservations, transportation and more (where applicable). Away We Go Travel LLC is responsible for regular communications to the client, deadline reminders and on-call activities while the client is traveling. 
 
Airfare Fees Terms & Conditions
Booking flights can be a stressful process, but not quite as stressful as having to deal with flight cancellations or itinerary changes. If you would like Away We Go Travel LLC as your advocate for anything related to the air portion of your trip, Away We Go Travel LLC is happy to package your flights with the other components of your trip. However, due to the amount of work air can be, Away We Go Travel LLC is charging a $150 fee for these services if no other components are booked (airfare only fee). If flights are booked as part of your package with Away We Go Travel LLC, no fee is charged. 
 
Alternatively, should you choose to confirm your own air reservations separate from your booking, Away We Go Travel LLC assumes no responsibility for missed/delayed flights, cruises, or tours due to independently booked airfare. It will be your sole responsibility to contact the airline and manage the changes. It is important that this be communicated prior to research beginning. 
 
Most importantly, prior to booking any airfare, Away We Go Travel LLC must have the correct information as it appears on your passport or other identification via the Client Information Form. Away We Go Travel LLC cannot book air without it. You must also verify that this identification will be valid for travel. 
 
Airfare fees must be paid prior to any airfare action taken by Away We Go Travel LLC. 

Cancellation Fees Terms & Conditions

Away We Go Travel LLC works solely on commissions which are paid out only after a client has traveled. If a trip is researched, quoted, booked then cancelled, Away We Go Travel LLC has made no monetary gain from the work done on said trip and has worked for free. Due to the number of last minute cancellations Away We Go Travel LLC has had to process, a Cancellation Fee will be charged prior to cancelling the trip as requested by the client. 
 
Cancellation  Charge
up to 60 days prior to travel $100
after 60 prior to travel $200

Cancellation Fee schedule is based on the assumed amount of time spent on the trip in question prior to cancellation.

All cancellations or no-shows are subject to penalties imposed by the supplier. If you require a copy of these terms, please contact Away We Go Travel LLC. Additionally, all booking cancellations, transfers to another Agency, or no-shows are considered cancellations and subject to a non-refundable fee imposed by Away We Go Travel LLC.
All cancellations MUST be in writing and sent to Away We Go Travel LLC by email to dolles@awaywegotravelllc.com. Cancellations sent to any other address will not be processed. Upon making the booking, Passenger(s) hereby accept & acknowledge liability for all cancellation fees imposed by Away We Go Travel LLC and the supplier. Cancellations are posted on the day that the complete cancellation documents are received by Away We Go Travel LLC so long as they are received before 5:00 p.m. Eastern Standard Time on a business day. All other cancellations will be posted on the next business day. Example: If an email is received at 6pm on Saturday – when we are closed – it will NOT be processed until the following Monday morning. Your cancellation will be confirmed via email when processed.

General Terms & Conditions

BOOKING ACCURACY/LEGAL NAMES: Passenger is required to immediately review all aspects of their booking to verify (but not limited to): passenger names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify me immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Passenger is required to verify the accuracy of the passenger’s LEGAL first & last names. It is mandatory that guest names be identical to the Passenger(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents.

TRAVEL DOCUMENTS: Passenger(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. Passenger(s) assumes sole responsibility for, and hereby releases Away We Go Travel LLC from any claims or responsibility for any and all damages incurred as a result of Passenger(s) failure to comply with applicable documentation requirements, including but not limited the requirement that all Passengers procure, and have on their person the proper travel documents at all times. Away We Go Travel LLC recommends the Passenger(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements. Passports must be valid for 6 months after travel for international destinations. 

PRICING: The total cost for Away We Go Travel LLC’s trip design service is determined on the amount of days and the number of travelers. See your invoice for further details. Prices and availability quoted by Away We Go Travel LLC are not guaranteed until all aspects of the trip are paid in full. Pricing and availability may change without notice. Passenger agrees that Away We Go Travel LLC is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is Away We Go Travel LLC responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold Away We Go Travel LLC harmless for any actions or damages arising from Supplier pricing.

Away We Go Travel LLC is not responsible for any suppliers' defaults and owes no refunds if there is a default, accident or other incident. 

AIRFARE: This applies only to those clients booking their air with Away We Go Travel LLC.

  1. General Conditions Governing Air Transport Airline tickets are highly restrictive, non-refundable, and non-transferable.
  2. Modification of passenger names, dates, times, routings, or departure/arrival airports is at the sole discretion of the airline and, if permitted, will likely be subject to a substantial change fee. Passenger is responsible for any such fees.
  3. With regard to the purchase of air tickets, Away We Go Travel LLC acts simply as an intermediary between you and the airline.
  4. Once you book a reservation, your credit card or debit card will be charged for the amount shown – regardless of whether or not the reservation is used. Credit will not be given for any unused airline tickets and cannot be used toward any future bookings.
  5. All tickets will be issued for economy class unless otherwise specified.
  6. All travel will be round-trip unless otherwise specified.
  7. Seat assignments are subject to the airline's policies and may not be able to be made until you are at the airport on the day of departure.
  8. You agree to confirm all bookings with the airline prior to the stated date of departure (Away We Go Travel LLC recommends confirming 72 hours prior).
  9. Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. Away We Go Travel LLC will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight.
  10. Away We Go Travel LLC’s responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned by Away We Go Travel LLC. Away We Go Travel LLC is not able to specify the type of aircraft to be used by any airline. If an airline cancels or delays a flight, you must work directly with the airline to ensure you arrive at your destination on or ahead of time. Away We Go Travel LLC will not provide any refund for Trips missed, in part or full.
  11. You agree that you will not deviate from your booking by making any unscheduled stopovers. Tickets may not be purchased and used at fare(s) from an initial departure point on the ticket which is before your actual point of origin of travel, or to a more distant point(s) than your actual destination being traveled even when the purchase and use of such tickets would produce a lower fare. This practice is known as “Hidden City Ticketing” or “Point Beyond Ticketing” and is prohibited. The purchase and use of round-trip tickets for the purpose of one-way travel only, known as “Throwaway Ticketing” is prohibited. The use of two or more different tickets issued at round trip fares for the purpose of circumventing applicable rules (such as advance purchase/minimum stay requirements) commonly referred to as “Back-to- Back Ticketing” is prohibited. Where a ticket is purchased and used in violation of these rules, Away We Go Travel LLC and the applicable air carrier has the right in their sole discretion to take all actions permitted by law.
  12. You agree to safeguard your tickets and bear any and all costs related to loss of theft. If you lose your air ticket or if your ticket is stolen, Away We Go Travel LLC advises that you immediately report it to the police and to the airline.
  13. Each airline has its own policy regarding luggage. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport.The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. Away We Go Travel LLC strongly recommends that you obtain an insurance policy covering the value of your items.
    e. IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT Away We Go Travel LLC IS NOT LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO ANY AIRLINE TIMETABLE CHANGES, DELAYS, CANCELLATIONS, MISSED CONNECTIONS, MECHANICAL PROBLEMS, INCLEMENT WEATHER, SEATING REASSIGNMENTS, LOST/DELAYED BAGGAGE, SCREENING AND SECURITY DELAYS, REFUSED BOARDING OR FAILURE TO CHECK-IN PROPERLY.
 

TRAVEL PROTECTION: Travel insurance protection is Strongly Recommended. As your travel agent, Away We Go Travel LLC has a professional responsibility to recommend the purchase of travel protection to protect both you and your vacation. We only recommend coverage through certain carriers. We cannot compare all the policies or companies currently in the marketplace. This responsibility rests solely with you the customer and we advise you to do your research and find coverage that best fits your individual needs. Away We Go Travel LLC is limited to advising you of the need for such coverage.
By declining travel protection, you acknowledge and accept liability for any cancellation penalties, damages and/or out–of-pocket expenses incurred. You also acknowledge and accept responsibility for arranging and paying for any treatment in case of a medical emergency while traveling. Please note that if you decline this type of coverage, you have waived your right to this important coverage and your confirmation will note “declined” next to the travel protection section of your confirmation. If you HAVE purchased travel protection, please remember to review your confirmation for accuracy and call us immediately if you believe you have travel protection and your confirmation indicates declined. Failure to contact us will be considered a waiver of travel protection. We urge you to read your policy when it arrives as it contains important information. This information includes, but is not limited to, details on the extent of coverage and procedures for making a claim. All requests for service under the policy must be filed directly with the travel insurance provider, in accordance with the policy terms and conditions, which you, the passenger, are responsible for reviewing upon receipt of your travel protection policy. Away We Go Travel LLC is not able to give advice with regard to possible cancellations and any associated claims processing. All queries regarding cancellation, penalties, coverage should be directed to your travel insurance provider. Please note that the travel insurance provider may not be allowed to discuss your claim with Away We Go Travel LLC due to privacy laws (e.g. HIPAA). Accordingly, you acknowledge that Away We Go Travel LLC cannot be involved in any aspect of your claim/request for service. Passenger(s) acknowledge and agree that Away We Go Travel LLC has no control over the travel insurance provider or its coverage decisions, and as a result Away We Go Travel LLC is not responsible for and shall not be liable for policy coverage, claims processing, or the denial of any claims.

Away We Go Travel LLC is not responsible for expenses incurred by the client due to purchases made on their own behalf and without consulting Away We Go Travel LLC such as (but not limited to) excursions, additional/alternative transportation, food and beverage, or gratuities. 

Signature indicates you agree to Away We Go Travel LLC’s Terms and Conditions and agree not to sue the agency for any of the disclaimers the agency has stated it is not responsible for. 

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