Welcome to Lux Travel, LLC. We are pleased to assist you with your travel arrangements. These Terms and Conditions (the “Agreement”) outline the services we provide and the expectations governing your booking.

By signing and submitting payment, you acknowledge and agree to all applicable supplier terms and conditions that are provided to you prior to payment. You hereby authorize Lux Travel, LLC to charge the credit card or bank account listed on this invoice for the amount indicated on the date of authorization. This payment applies solely to the travel services detailed on the invoice.

You understand and agree that all sales, refunds, cancellations, and returns are subject to the policies of Lux Travel, LLC and its affiliates, as well as the applicable supplier rules. You further certify that you are the authorized cardholder or account holder and authorize this transaction. You agree not to dispute or initiate a chargeback with your financial institution, provided the charge aligns with the terms and services outlined on this invoice.

Contact Information: Email: aluxtravelexperience@gmail.com or call/text: 757.324.2033

Payments: Our merchant account accepts Visa, Mastercard, and American Express, allowing clients to conveniently submit payments using major credit or debit cards. Cash not accepted.

Passports and Visas:

All passengers are solely responsible for ensuring they have the proper travel documentation required for their trip. Travelers must verify current passport and visa requirements directly with the appropriate consulate(s) or a licensed visa service, as entry requirements may change at any time.

Passports must be valid for at least six (6) months beyond the return date of travel. Some destinations also require at least one full blank visa page in the passport for entry or exit stamps.

Any travel information provided is applicable to U.S. citizens only. Non-U.S. citizens must consult the consulate of the country or countries being visited to confirm specific entry requirements.

While some cruise itineraries may allow alternative documentation, it is strongly recommended that all cruise passengers travel with a valid passport for ease of travel and in the event of an emergency.

Travel Protection:

Missing a vacation is disappointing—but losing the money you’ve invested in it is even worse. For this reason, we strongly recommend purchasing Travel Protection, which may provide coverage for trip cancellation or interruption, baggage loss or delay, medical expenses, and other unforeseen circumstances. 

Without travel protection, payments are non-refundable & non-transferrable.

Covid-19 Guidelines: 

Travelers are responsible for regularly reviewing official airline, hotel, and destination websites for the most current travel requirements and guidelines. It is the traveler’s responsibility to ensure that all required testing, documentation, and entry requirements are completed and available prior to arrival at the airport.

Lux Travel LLC is not responsible for missed flights, denied boarding, or accommodation issues resulting from incomplete, missing, or incorrect travel documents.

Travel Documents: Provided full payment is received no later than your Final Payment Due date, travel documents, and travel instructions will be sent via email within 30 days of travel!

Cancellation Policy:

All deposits are non-refundable and non-transferable. Any cancellation requests must be submitted in writing. No refunds will be provided for unused services, missed portions of travel, or voluntary changes once travel has begun.

We strongly recommend purchasing travel protection insurance to help protect your investment in the event of unforeseen circumstances.

Hotel Accommodations & Check-In Policy:

 Lux Travel, LLC and its affiliates assume no responsibility for resort fees, hotel-imposed charges, room taxes, or refundable security deposits that may be required by the property at check-in or during the stay.

Unless otherwise stated or requested, all room reservations are made for standard twin-bedded rooms (two double beds) with private facilities. Requests for alternative bed types, including king or double beds, will be submitted on your behalf; however, all bed type requests are subject to availability and cannot be guaranteed.

Room assignments are determined solely by the hotel on a run-of-house basis at the discretion of hotel management.

Hotel check-in time is typically after 3:00 p.m., and check-out is prior to the hotel’s designated departure time.

Health Requirements: 

Travelers are advised to consult their healthcare provider for the most current health and vaccination requirements. Additional guidance may also be obtained through the Centers for Disease Control (CDC) and the World Health Organization (WHO) for recommended travel health information.

It is the traveler’s responsibility to inform Lux Travel, LLC of any special requests or accommodations, including medical needs or accessible room requirements, at the time of booking.

Code of Conduct- Group Travel

All travelers participating in group bookings are expected to conduct themselves in a respectful, courteous, and responsible manner at all times. Disruptive, abusive, threatening, unsafe, or inappropriate behavior toward other travelers, hosts, vendors, or staff will not be tolerated.

Lux Travel, LLC reserves the right, at its sole discretion, to remove or restrict participation of any traveler whose behavior negatively impacts the experience, safety, or enjoyment of the group. This may include removal from group activities, transportation, accommodations, or the trip in its entirety.

No refunds or compensation will be issued for any unused services resulting from such action. Any additional costs incurred as a result of inappropriate conduct shall be the sole responsibility of the traveler.

By booking a group trip, travelers agree to adhere to this Code of Conduct and accept responsibility for their behavior throughout the duration of the trip.

Release of Liability

Lux Travel, LLC does not own, manage, operate, or control any entity that provides goods or services related to your travel arrangements. This includes, but is not limited to, airlines, cruise lines, hotels or other lodging facilities, motorcoach, bus, van or other transportation providers, local ground operators, excursion providers, equipment suppliers, food service providers, and entertainment vendors. All such suppliers are independent contractors.

Accordingly, Lux Travel, LLC is not responsible for any negligent, reckless, or willful acts or omissions of these independent contractors or any other third parties.

Without limitation, Lux Travel, LLC shall not be liable for any injury, loss, damage to person or property, death, delay, inconvenience, or expense arising out of or related to the provision of travel-related goods or services. This includes, but is not limited to, events resulting from acts of God, governmental actions, force majeure, war, civil unrest, labor disputes, criminal or terrorist activity (or the threat thereof), overbooking or downgrading of accommodations, defective conditions in lodging facilities, mechanical or operational failures of transportation, delays or cancellations, animal or insect bites, marine life or vegetation, sanitation issues, foodborne illness, lack or quality of medical care, difficulties in evacuation, medical emergencies, illness, epidemics or pandemics (or the threat thereof), or any other circumstances beyond the direct control of Lux Travel, LLC.

This also includes risks associated with recreational and adventure activities, including but not limited to swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, horseback riding, ATV excursions, and similar activities, whether booked independently or through third-party providers.

By booking travel through Lux Travel, LLC, the traveler voluntarily assumes all risks associated with travel and hereby releases Lux Travel, LLC from any liability, including claims arising from Lux Travel, LLC’s own negligence, to the fullest extent permitted by law.

Assumption At Risk:  

I acknowledge that the travel activities I am undertaking may involve inherent risks, including the possibility of illness, injury, or death. These risks may arise from natural forces, environmental conditions, wildlife, insects, or vegetation, as well as from participation in recreational or adventure activities. I understand that weather conditions may be extreme, unfavorable, or uncomfortable, and that access to medical services or emergency facilities may be limited or unavailable during portions of the trip.

In consideration of the opportunity to participate in this travel experience, I knowingly and voluntarily accept all risks and uncertainties associated with the trip as an inherent part of the experience. I agree to hold harmless and release Lux Travel, LLC from any claims arising from the acts or negligence of third parties.

I confirm that I understand the physical demands of the activities in which I may participate and that I do not have any known physical, medical, or mental condition that would prevent safe participation. I knowingly assume all risks that may arise, directly or indirectly, from any such condition.

I further authorize Lux Travel, LLC, its agents, local ground operators, or service providers to arrange emergency medical treatment or hospitalization on my behalf should such care become necessary during my travels.

Binding Arbitration: 

Any claim, dispute, or controversy arising out of or connected to this Agreement, any travel materials or descriptions provided, or the trip itself shall be resolved solely through final and binding arbitration in accordance with the Federal Arbitration Act (9 U.S.C. §§ 1–16). Arbitration shall be conducted under either the Commercial Arbitration Rules of the American Arbitration Association (AAA) or the Comprehensive Arbitration Rules and Procedures of JAMS, as applicable at the time the claim is filed.

The arbitration shall be governed by the substantive laws of the Commonwealth of Virginia, excluding procedural rules, and shall be held in Chesapeake, Virginia. The arbitrator shall have exclusive authority to determine all issues relating to the interpretation, validity, scope, enforceability, or formation of this Agreement, including any claim that this Agreement, in whole or in part, is invalid or unenforceable.

By agreeing to these terms, both parties expressly waive the right to have disputes decided in a court of law or by a jury, and instead agree to resolve all disputes through binding arbitration.

Voluntary Participation: 

I confirm that I have willingly applied to participate in the travel experience identified in this application and that I have reviewed the trip details as presented on the current Lux Travel, LLC website, along with all related information provided herein. I understand the nature of the trip and choose to participate voluntarily, with full awareness of any risks or hazards that may be associated with travel and related activities.

Knowing And Voluntary Execution: 

I affirm that I have carefully reviewed and understand these Travel Terms and Conditions, including all booking information contained within this document. I acknowledge that this agreement includes a release of liability and constitutes a legally binding contract between myself and Lux Travel, LLC, which I am entering into knowingly and voluntarily.

By signing, I agree to be bound by these Travel Terms and Conditions, including Lux Travel, LLC’s Release of Liability, Assumption of Risk, and Binding Arbitration provisions, on behalf of myself, all members of my traveling party, and any minor children traveling with me.

Non Seller/ Residency Restriction: 

At this time, Lux Travel, LLC does not sell or provide travel services to residents of the following states: California, Florida, Hawaii, Iowa, and Washington. Any bookings made by residents of these states are not eligible for service and may be subject to cancellation.

It is the traveler’s responsibility to ensure eligibility prior to booking. Lux Travel, LLC reserves the right to decline, void, or cancel reservations that do not meet residency requirements.

Photographic & Media Release:

Lux Travel, LLC may photograph or record video during its trips. By participating, travelers grant Lux Travel, LLC permission to use any images, video, or likeness captured during the trip for promotional, marketing, or commercial purposes, without compensation or further approval.

Website Liability Disclaimer: 

The information, products, and services presented on this website may contain errors, omissions, or typographical inaccuracies. Updates, revisions, and changes may be made periodically and without prior notice. Lux Travel, LLC does not guarantee that website content is complete, current, accurate, or continuously available and reserves the right to modify or update the site at any time.

Under no circumstances shall Lux Travel, LLC be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from or related to the use of this website, including but not limited to reliance on any information, products, or services obtained through the site or the inability to access or use the site.