TravelJoy: A Comprehensive Travel Agency CRM [2025 Overview]

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Finding the right travel agency CRM can make your workday a lot smoother. It can help you with client management, bookings, and daily tasks without the stress. One of the first questions many advisors ask is, “What CRM do travel agents use?” The truth is, most successful advisors rely on tools built specifically for the travel industry, and that’s where TravelJoy comes in.

‍TravelJoy's travel agency software includes everything from an itinerary builder to payment processing and automation, but here we’ll zoom in on the CRM side of things. This guide gives you a clear look at how TravelJoy’s CRM works, the benefits it offers, pricing details, and more.

Key benefits of a travel agency CRM

TravelJoy’s CRM is built for the way travel agents actually work. It’s designed to take the stress out of your daily tasks and keep everything in one place. That balance of industry-specific features and ease of use is why so many advisors see TravelJoy as one of the best CRMs for travel agents.

Centralized client management: Store client preferences, loyalty numbers, and past trips in clear, easy-to-use profiles.‍
Tasks & reminders: Keep track of inquiries, follow-ups, and trip deadlines with a dashboard that connects to your calendar and sends automatic reminders.‍
Streamlined communication: Send and schedule messages right from TravelJoy so you never lose track of a client conversation.‍
Paperless documentation: Use digital forms, e-signatures, and branded invoices instead of paper everything stays clean and professional.‍
Scalable & customizable: Whether you’re a solo advisor or run a full team, TravelJoy’s CRM adapts to fit your needs.

And while we’re focused here on CRM, remember that TravelJoy also includes powerful extras like an itinerary builder, payment tools, and automations, giving you everything you need to run your business smoothly.

TravelJoy CRM features

Here's a quick reference table covering major CRM-related features that travel agents often rely on:

Feature	What It Does	Key Highlights
Dashboard	Provides a high-level birds-eye view of your business and tasks	Instantly see the status of your leads, clients, and trips
Calendar	Syncs with Google Calendar & Outlook	Ensures all travel-related events, meetings, and reminders are in one place
Tasks	Lets you create, assign, and track actionable items	Automated reminders help you never miss a follow-up or booking deadline
Contacts	Stores client information, preferences, and loyalty numbers	Quickly access vital data; easily manage repeat clients and upselling
Messaging	Consolidates and automates email communication	Send professional messages and set up triggers for routine communications
Forms	Offers ready-to-use digital forms, contracts, and invoices	Collect signatures, proposals, and payments securely in a few clicks
Templates	Store re-usable content for forms, emails, itinerary items, and more	Saves you time when planning trips so you don't have to copy and paste
Reports	Tracks sales, commissions, and performance metrics	Monitor financial health and identify growth opportunities

While this table focuses on TravelJoy’s CRM aspects, it’s important to note that users can also leverage TravelJoy’s itinerary-building capabilities, payment processing, and automations to further streamline their travel businesses.

Pricing

TravelJoy offers different plans to support different kinds of travel businesses. Whether you’re just starting out or running a growing agency, you’ll find a plan that fits your needs with the flexibility to upgrade as you grow. Our Starter plan is perfect for new-to-industry advisors or those who just need the essentials, while higher tiers unlock even more tools for established businesses.

Starter plan	Pro - Monthly plan	Pro - Annual plan
$19/mo	$39/mo	$32/mo, billed annually

Onboarding & ease of use

One of the standout aspects of TravelJoy’s CRM is how easy it is to get up and running:

Straightforward setup
Users can import existing client data or start from scratch, thanks to clear step-by-step instructions.
Chat, email, and scheduled phone support
You can get help several different ways. The most popular and real-time is using the chat feature in your account. You can also reach out via email, or schedule a 1:1 support call.
Weekly webinars & office hours
The Joymaker team hosts a weekly TravelJoy 101 session, as well as weekly Office Hours to help you hit the ground running.‍
Tutorials & knowledge base
Access self-serve articles, FAQs, and community discussions for problem-solving tips and best practices in the Help Center.

Reviews

When people ask, “What is the best CRM for travel agents?”, the reviews from advisors themselves are often the most convincing answer. Many highlight how easy it is to use TravelJoy’s CRM and how it consolidates daily tasks. You can read reviews on TrustPilot or HostAgencyReviews.

“The year I started using TravelJoy, the workflows with automations freed up so much time that I was able to double my sales from the previous year." - Korrine Johnson, Journeys Travel Co.

Streamline your work with a travel agency CRM today

If you’re looking for the best travel agency CRM, TravelJoy is worth a close look. It takes care of the everyday essentials, like tracking client preferences, keeping communication organized, and managing workflows. But it also gives you powerful extras, such as itinerary building, payments, and automation.

Whether you’re an independent advisor or part of a larger agency, TravelJoy’s CRM is built to grow with you, making it easier to focus on what matters most: creating unforgettable travel experiences for your clients.